We purchased a brand new Ford Explorer in March In April we returned to have running boards put on the carWhile it was up on the bay we went to take a look at the work and noticed an extreme amount of rust on the muffler and exhaust pipesThe service manager there at the time said it was nothing to worry about and he has never seen rust eat thru a mufflerWe took it home and told our neighbor about itHe went to look under the car and takes a picture of the BRACKET that is holding up the muffler and exhaust system and it was completely corroded with so much rust on itWe went back to the dealership and spoke to one of the GenManagers He along with the service dept manager took at look at it and agreed it was in bad shape and told us those parts would be ordered and replaced Being worried that there could be other rust damage we are not seeing we hired Lemon BustersThey took numerous pictures and the report said it had excessive rust and salt accumalationThe pictu
On March we sold a ford fusion to a customer the customer test drove the vehicle was completely happy with the vehicle being sold to them I mentioned to them that it had some recalls and they agreed to leave the vehicle with us to take the car to get the recalls done On March 05,I took the vehicle ford fusion to southway ford to get some recalls done after days of being there I was contacted that the car was ready to goI picked it up friday about lunch time I drove it off after driving it for about miles the car started to jerk when it hit certain gears as I was driving and pull on the gears Also when I would put the car in drive or reverse it would jerk It was not doing either of these things before I took the car in to get the recalls done I called the service department and requested to speak to a service manager his name is *** that same day and he said that when the recalls were done that the battery was disconnected and that the car had
I filled out a form that comes in the bill once a monthIf you recommend the facility to someone and they move in, you are supposed to get a $1,credit off your billEvery month the bill comes w/o that deduction so I callDirector promises to take care of it with main officeShe can't get anyone to fix this eitherThey sent a form which I had to include with her income taxShe has paid taxes on this and hasn't even gotten itI have enclosed a copy of the form that comes with the bill each month
Entered into contract to purchase a vehicle from MHSouthWay Ford San Antonio This was intended to be a cash sale, an amount was agreed on but in closing the deal and signing papers a warranty was added changing the original check amount I requested new check to show actual sale amount Issue has arisen where I am out of the area and unable to deliver check to the dealership
As a week was not sufficient time to get this done, it has stretched to two weeks The dealer decided to start harassing me during work hours, leaving text and voicemails, all are saved on my phone for record These voicemails were left by an employee disguising their voice and calling them self ***, when I mentioned that to the Sales Manager he basically shrugged it off and said we are a big corporation, and have no control over who calls you
Not only is that a violation of the privacy act to let someone not involved directly with my deal to see my personal information and make these calls but it is
I traded in my Ford Expedition that was purchased at Southway Ford to a GMC dealership The dealer sent the payoff check to Southway Ford as instructed Southway Ford held the check for over months not paying off the vehicle which required me to keep paying on it the entire time or face penalties and a negative credit impact despite the fact that it was no longer my vehicle I called them multiple times asking them to process the payoff check to no avail Finally after multiple complaints from both myself and the GMC dealership, Southway processed the payoff check from GMC I was informed by my salesperson at Southway that I'd receive back the payments that I made after trading it in once the check was processed since it was made out for the original payoff amount at the time of trade-in I was told that my continued payments would create an overage which would be returned to me It's been over months and I still have not received my payments back from Southway When I
A vehicle was purchased on Feb 10th a super duty I traded in a vehicle and gave a depositfollowing day check engine light turned on vehicle was taken to the dealer and supposedly was fixed
days later same issue and again dealer said everything ok On Feb we again engine light on took vehicle back and was told it would be looked at and be ready by Monday with no option for a rental car
On Monday go back speak to the main sales superior and told us that we can take it back and If any other issues he will cancel contract and give us the deposit backThe same night engine light on again returned it back on Feb 23rd and *** supervisor said they threw away the licence plates from the trade in but will happy to get that replaced and deposit will be refundedNow we have been told that the vehicle was sabotage a our money will not be refunded and plates for our original truck have not been given back.have not gotten a phone call back and been rudel
Well we purchase used vehicles on May 9th from this dealership to replace our other vehicles that were damage in the hail storm in April We worked with ***, he was a great salespersonVery helpfulWell after leaving the dealership close to midnight, I was too tired to thinkThe next day I realize that one of the vehicle( Kia Forte) only had one remote for the vehicleI brought that to the attention of ***He said that we would have to take to his supervisorHe finally said that he would be able to get the second remote at the dealer costI wasn't too happy with thatI have just brought a vehicle for World Car Nissan and I was able to get a second remote at no costSo as I though more about it I wasn't happy...time went by and I noticed that other vehicle (mustang) didn't have a key at all in both remotesI spoke with *** about it and he said he would have to take with his supervisor to see what can be doneHe also told me that they might have to get would
On DEC I used my lunch break to visit this dealership and obtain the following the deal for a truck; trade my Ford F-for a four wheel drive Ford F-with only financing $10,I explained this to the first salesman (***) who approached me He then said he would look at their inventory ao he could show me a truck within that price rangeHe had me test drive a truckBefore, during, and after this test drive I asked him if he could make the deal I asked for on this truck, and every response was "yes" After the test drive my truck was appraised and he asked me to come back later that day in order to here the appraisal on my truckI returned and he said the price was way more than what I stated I wanted to pay, so much more he wouldn't even tell me the numberHe then suggested several more trucks that were out of rangeI left that evening The next morning I found two trucks that were within my price range on their websiteI did not have ***'s card so I called
My experience with Southway Ford has been very regretfulThey claim to be a volume dealer, and have no doubt, you are on an assembly lineIt may be a fast-moving assembly line, but you are one of many on what feels like a slow-moving trainOnce you do finally make your way to the finance department you will be hounded by the finance manager to purchase premium levels of extended service and care plans along with many other options ranging from wheel protection to theft protection and everything in betweenThe constant nagging and sales pitching will continue for the entire length of your time with the finance department, and you will be told that if you decided to cancel you may do so at any time, so no risk if you change your mindIf you do succumb to the continuous badgering you will find that no paperwork, with the exception of your contract, is provided to help you understand what you have just been convinced to purchaseIf you do decide to cancel any of the extended add-ons
The engine light in my vehicle turned on and I took in in to Ford because its a ford fiesta and the issue I was having was exactly like a recall letter I had recieved earlier that yearI took it in in January and they told me it had been taken care ofSo when I go in I explain it to the service man by the name of Ray and he says that they have to check itSo while I am waiting another gentlemen shows me new vehiclesSo I tell him I need to see what is wrong with my vehicle and that it should be under the recall letterSo gentlemen come and tell me that its the clutch in the transmission , so I tell them my vehicle is automatic and doesn't have a clutchThey tell me that it does and that it is inside the transmission and that it cost $to fix it and that even if I fix it I would have to keep on bringing it back to get adjustedSo I argued that it was just like the letter said the pulling back and the loss of powerSo they told me that the recall letter is no longer va
Purchased a vehicle from the dealership and within months a tire shredded to pieces and a piece of the from the windshield frame came offI can understand the tire, but was not very sympathetic about the piece from the windshieldhe told me he would look for pricing for meIt's been over weeks since he told me he was going to do what he could to help me, but never got a text or a voicemailI told him that I didn't think they were in the business, whether used or new, of selling vehicles that come apart in monthsI also mentioned to him that I did not expect to be putting more money into the vehicle when I have only made paymentSeems as if you purchase a vehicle from here is all their concernOnce you drive off you they do not want to deal with you
We purchased a brand new Ford Explorer in March In April we returned to have running boards put on the carWhile it was up on the bay we went to take a look at the work and noticed an extreme amount of rust on the muffler and exhaust pipesThe service manager there at the time said it was nothing to worry about and he has never seen rust eat thru a mufflerWe took it home and told our neighbor about itHe went to look under the car and takes a picture of the BRACKET that is holding up the muffler and exhaust system and it was completely corroded with so much rust on itWe went back to the dealership and spoke to one of the GenManagers He along with the service dept manager took at look at it and agreed it was in bad shape and told us those parts would be ordered and replaced Being worried that there could be other rust damage we are not seeing we hired Lemon BustersThey took numerous pictures and the report said it had excessive rust and salt accumalationThe pictu
On March we sold a ford fusion to a customer the customer test drove the vehicle was completely happy with the vehicle being sold to them I mentioned to them that it had some recalls and they agreed to leave the vehicle with us to take the car to get the recalls done On March 05,I took the vehicle ford fusion to southway ford to get some recalls done after days of being there I was contacted that the car was ready to goI picked it up friday about lunch time I drove it off after driving it for about miles the car started to jerk when it hit certain gears as I was driving and pull on the gears Also when I would put the car in drive or reverse it would jerk It was not doing either of these things before I took the car in to get the recalls done I called the service department and requested to speak to a service manager his name is *** that same day and he said that when the recalls were done that the battery was disconnected and that the car had
I filled out a form that comes in the bill once a monthIf you recommend the facility to someone and they move in, you are supposed to get a $1,credit off your billEvery month the bill comes w/o that deduction so I callDirector promises to take care of it with main officeShe can't get anyone to fix this eitherThey sent a form which I had to include with her income taxShe has paid taxes on this and hasn't even gotten itI have enclosed a copy of the form that comes with the bill each month
Entered into contract to purchase a vehicle from MHSouthWay Ford San Antonio This was intended to be a cash sale, an amount was agreed on but in closing the deal and signing papers a warranty was added changing the original check amount I requested new check to show actual sale amount Issue has arisen where I am out of the area and unable to deliver check to the dealership
As a week was not sufficient time to get this done, it has stretched to two weeks The dealer decided to start harassing me during work hours, leaving text and voicemails, all are saved on my phone for record These voicemails were left by an employee disguising their voice and calling them self ***, when I mentioned that to the Sales Manager he basically shrugged it off and said we are a big corporation, and have no control over who calls you
Not only is that a violation of the privacy act to let someone not involved directly with my deal to see my personal information and make these calls but it is
I traded in my Ford Expedition that was purchased at Southway Ford to a GMC dealership The dealer sent the payoff check to Southway Ford as instructed Southway Ford held the check for over months not paying off the vehicle which required me to keep paying on it the entire time or face penalties and a negative credit impact despite the fact that it was no longer my vehicle I called them multiple times asking them to process the payoff check to no avail Finally after multiple complaints from both myself and the GMC dealership, Southway processed the payoff check from GMC I was informed by my salesperson at Southway that I'd receive back the payments that I made after trading it in once the check was processed since it was made out for the original payoff amount at the time of trade-in I was told that my continued payments would create an overage which would be returned to me It's been over months and I still have not received my payments back from Southway When I
A vehicle was purchased on Feb 10th a super duty I traded in a vehicle and gave a depositfollowing day check engine light turned on vehicle was taken to the dealer and supposedly was fixed
days later same issue and again dealer said everything ok On Feb we again engine light on took vehicle back and was told it would be looked at and be ready by Monday with no option for a rental car
On Monday go back speak to the main sales superior and told us that we can take it back and If any other issues he will cancel contract and give us the deposit backThe same night engine light on again returned it back on Feb 23rd and *** supervisor said they threw away the licence plates from the trade in but will happy to get that replaced and deposit will be refundedNow we have been told that the vehicle was sabotage a our money will not be refunded and plates for our original truck have not been given back.have not gotten a phone call back and been rudel
Well we purchase used vehicles on May 9th from this dealership to replace our other vehicles that were damage in the hail storm in April We worked with ***, he was a great salespersonVery helpfulWell after leaving the dealership close to midnight, I was too tired to thinkThe next day I realize that one of the vehicle( Kia Forte) only had one remote for the vehicleI brought that to the attention of ***He said that we would have to take to his supervisorHe finally said that he would be able to get the second remote at the dealer costI wasn't too happy with thatI have just brought a vehicle for World Car Nissan and I was able to get a second remote at no costSo as I though more about it I wasn't happy...time went by and I noticed that other vehicle (mustang) didn't have a key at all in both remotesI spoke with *** about it and he said he would have to take with his supervisor to see what can be doneHe also told me that they might have to get would
On DEC I used my lunch break to visit this dealership and obtain the following the deal for a truck; trade my Ford F-for a four wheel drive Ford F-with only financing $10,I explained this to the first salesman (***) who approached me He then said he would look at their inventory ao he could show me a truck within that price rangeHe had me test drive a truckBefore, during, and after this test drive I asked him if he could make the deal I asked for on this truck, and every response was "yes" After the test drive my truck was appraised and he asked me to come back later that day in order to here the appraisal on my truckI returned and he said the price was way more than what I stated I wanted to pay, so much more he wouldn't even tell me the numberHe then suggested several more trucks that were out of rangeI left that evening The next morning I found two trucks that were within my price range on their websiteI did not have ***'s card so I called
My experience with Southway Ford has been very regretfulThey claim to be a volume dealer, and have no doubt, you are on an assembly lineIt may be a fast-moving assembly line, but you are one of many on what feels like a slow-moving trainOnce you do finally make your way to the finance department you will be hounded by the finance manager to purchase premium levels of extended service and care plans along with many other options ranging from wheel protection to theft protection and everything in betweenThe constant nagging and sales pitching will continue for the entire length of your time with the finance department, and you will be told that if you decided to cancel you may do so at any time, so no risk if you change your mindIf you do succumb to the continuous badgering you will find that no paperwork, with the exception of your contract, is provided to help you understand what you have just been convinced to purchaseIf you do decide to cancel any of the extended add-ons
The engine light in my vehicle turned on and I took in in to Ford because its a ford fiesta and the issue I was having was exactly like a recall letter I had recieved earlier that yearI took it in in January and they told me it had been taken care ofSo when I go in I explain it to the service man by the name of Ray and he says that they have to check itSo while I am waiting another gentlemen shows me new vehiclesSo I tell him I need to see what is wrong with my vehicle and that it should be under the recall letterSo gentlemen come and tell me that its the clutch in the transmission , so I tell them my vehicle is automatic and doesn't have a clutchThey tell me that it does and that it is inside the transmission and that it cost $to fix it and that even if I fix it I would have to keep on bringing it back to get adjustedSo I argued that it was just like the letter said the pulling back and the loss of powerSo they told me that the recall letter is no longer va
Purchased a vehicle from the dealership and within months a tire shredded to pieces and a piece of the from the windshield frame came offI can understand the tire, but was not very sympathetic about the piece from the windshieldhe told me he would look for pricing for meIt's been over weeks since he told me he was going to do what he could to help me, but never got a text or a voicemailI told him that I didn't think they were in the business, whether used or new, of selling vehicles that come apart in monthsI also mentioned to him that I did not expect to be putting more money into the vehicle when I have only made paymentSeems as if you purchase a vehicle from here is all their concernOnce you drive off you they do not want to deal with you