Town & Country Garages

I apologize for the late response, however the owner has been working 18 hour days and has not had time to review this complaint.  We regret any misunderstanding regarding Mrs. [redacted] oval pool. The pool was installed in 2012, 4 seasons ago. Clearly outside the warranty period...

covered under workmanship. I personally was present when we redid the floor at cost because of the soft spot in the pool ground.  We have installed hundreds of these oval pools and have never had a situation like this. I can tell you that if the straps were not connected as Mrs. [redacted] says, the pool would have fallen down shortly after the water was added to the pool. The pressure on the walls is asymmetrical ie: uneven.  As stated I did go to their house and did a field evaluation. It is clear to anyone who knows pools that this was winter damage. The length of the one side heaved up 6-10 inches causing the damage to the pool. There is no doubt about that. Last winter (2014-2015) was one of the worst winters in a hundred years. The frost line was below 42". Numerous above ground pools with damage occurred.  In closing we regret the damage to Mrs. [redacted]s pool but it is outside any warranty period as well as winter damage is not covered by our company or the warranty company.Sincerely,John [redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the response from the company and am not surprised at his answer.  His response demonstrates his lack of attention and refusal to listen to his customers or other pool business experts.  I have submitted pictures to both Country Pools and Spas and the Revdex.com that clearly show the strap that was never connected.  The picture proves the pool was never installed correctly.  He can claim all he wants that it was winter damage, but the winter does not magically make brackets and straps detach, lose the bolts, and erase all signs of weathering from the hardware.  As for his claim that we would have had problems immediately after the pool was filled, we did!  That is why we had him come back out and resurfaced the bottom of the pool within days of installation (the sides were pushing out unevenly, not raising) and was another opportunity for this company to catch their error.  I could go on to dispute everything the owner claim, but I believe at this point, it would be fruitless.  I will consider my legal options and whether or not I want to continue this battle with a company that disgusts me.It is clear to me that this will not be resolved through the Revdex.com, but I do hope this will appear on their company profile.  Country Pools does NOT deserve an A+ rating.   I was hoping that maybe this would be a chance for Country Pools to step up and do the right thing, but obviously they choose to avoid responsibility and place blame anywhere but themselves.  I just wish I would have paid closer attention to the reviews of this company.  They all state the same thing:  the company is dishonest and tries to lie their way out of their responsibilities -- just [redacted] their company and see for yourself.
Regards,
[redacted]