Town & Country Honda

Hello [redacted] ,I called last week to try to go over this this complaint with you but was not successful in getting through to anyoneWe regret that Ms [redacted] had a upsetting experience After researching her scenario with my Management team, it appears that there was obviously a misunderstanding When a consumer completes the online credit app from our website; they automatically approve for us to try to get them approved for a loan at a good interest rate (if their credit allows or it) once they have clicked the terms and agreement boxOur records show that her daughter submitted her online application at 10:48am that morning Our records also show that she had originally been approved at an interest rate of 6.6% when she came to us seeking assistance for a vehicle purchase, however we were able to get her a rate of 2.99%, which would have saved her $over the term of the loan Also, our records show that we only sought approval from five banks; not eight Capital One, Rivermark, Chase, Ally and Columbia Credit Union We tried reaching the customer numerous times to discuss this, however we were unsuccessful in doing so Perhaps they shopped elsewhere as well and perhaps her credit was run somewhere else too? I'm so sorry that she is unhappy as that is simply not how we do business here at T&C I have been our Owner's Executive Assistant and the Dealer Operations Manager here for nearly years now We want our clients to have a great car buying experience and we truly strive for each and everyone of them to "Drive Home Happy"If I may be of further assistance, please let me know Thank youKind Regards,Laurie M***Executive Assistance / Dealer Operations Manager503-722-

Response taken over the phone"We have been in touch with the consumerAfter finally getting a hold of herWe wanted to know where she took the vehicleWe agreed to reimburse her $Laurie also states consumer told her, she would call Revdex.com and let them know."

Response taken over the phone. "We have been in touch with the consumer. After finally getting a hold of her. We wanted to know where she took the vehicle. We agreed to reimburse her $110.00. Laurie also states consumer told her, she would call Revdex.com and let them know."

Hello [redacted],I called last week to try to go over this this complaint with you but was not successful in getting through to anyone. We regret that Ms. [redacted] had a upsetting experience.  After researching her scenario with my Management team, it appears that there was obviously a...

misunderstanding.  When a consumer completes the online credit app from our website; they automatically approve for us to try to get them approved for a loan at a good interest rate (if their credit allows or it) once they have clicked the terms and agreement box. Our records show that her daughter submitted her online application at 10:48am that morning.  Our records also show that she had originally been approved at an interest rate of 6.6% when she came to us seeking assistance for a vehicle purchase, however we were able to get her a rate of 2.99%, which would have saved her $2000 over the term of the loan.  Also, our records show that we only sought approval from five banks; not eight.  Capital One, Rivermark, Chase, Ally and Columbia Credit Union.  We tried reaching the customer numerous times to discuss this, however we were unsuccessful in doing so.  Perhaps they shopped elsewhere as well and perhaps her credit was run somewhere else too?  I'm so sorry that she is unhappy as that is simply not how we do business here at T&C.  I have been our Owner's Executive Assistant and the Dealer Operations Manager here for nearly 25 years now.  We want our clients to have a great car buying experience and we truly strive for each and everyone of them to "Drive Home Happy". If I may be of further assistance, please let me know.  Thank you. Kind Regards,Laurie M[redacted]Executive Assistance / Dealer Operations Manager503-722-5000