Town & Country Market

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am still upset with the service from Tri-County [redacted] My first visit there I was guaranteed my car was going to be fixedI am a young adult driving this car and I need it to be reliableI never questioned their services because I was told my car would be fixed and running back to normalHowever, this was not trueMy second visit there I was told after they replace the front caliber my car would be fixed, guaranteed I would not have to come back againHowever, this was also not trueI am very upset with this serviceIf they were unsure if my car was going to be fixed they should have said they do not know what is wrong with it and I would have found another optionI am a young student and I am unable to continue to keep putting money into the carMy car was NEVER fixed by them, I was STILL having problems after they claimed to fix it and this is upsettingTri-County [redacted] did nothing for me besides take off labor of my second visit, which I should not even of had to pay for the partsMy second question is why was my emergency break replaced? I never once used my emergency break and in the comment from Tri-County [redacted] they never even mentioned it was replacedI never questioned why they replaced it at the time of the service because I just needed my car to be fixed and it wasn't Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: my concern is that I was guarenteed my vehicle was fixedI amupset with the service I receivedThis company is all about customer service however when you look on the reviews many clients are unhappyI would like to know if anything would be done about the unsatisfactory service I received at Tri County ***.
Regards,
*** ***

From: Brian M***Date: Mon, Jun 15, at 9:AMSubject: ID#***To: ***@myRevdex.com.orgWhat I we can do is have the customer bring out the vehand show us what it is still doing and have the techlook over the vehagain at no charge to the customer and see what it will take to resolve there problem Thanks Brian M***Tri-County CDJR.com###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The dealership gives no explanation as to their poor level of customer service, the general manager ignored this complaint and passed on to the service manager, and the dealership is again lying, stating that they communicated that the car was operating as designedThis was never conveyed to me at either visit, and the dealer at each visit never even called to let me know the car was finished, I had to followup multiple times and finally would be called back to be told to just get the keys from the cashier and everything is finishedI had to take this car to another dealer to get resolutionThat dealer resolved everything with the 1st visit in a professional and prompt manner.
Regards,
*** ***

I am responding on ID # [redacted] the customer has come in the dealership 2 different times a complaint of shifting quality and both times we have checked the veh. per customer request and concern and the first time we checked and test drove the veh. the tech did not duplicate or find and problems...

with the 200, on the second visit the tech still could not duplicate [unreadable] but found 2 software updates on for the transmission control module and the other for the powertrain control module so we performed both updates because it was not an out of pocket expense to the customer but Chrysler payed to have them performed because they are to help and enhance the performance but both times the customer came in we never found any problem with the vehicle and advised the customer that the car is operating as Chrysler designed.

From: Brian M[redacted]<[redacted].com>Date: Thu, Jun 4, 2015 at 11:46 AMSubject: Ref.ID# [redacted]To: [redacted]@myRevdex.com.org[redacted] my name is Brian M[redacted] I am the service mgr. at Tri-county and also one of the people that handled [redacted] & [redacted] (ID# [redacted]) (Vin#...

[redacted], 2005 Jeep [redacted] with 137,000 miles) during the customers first visit the Tech. found that the rear parking brake shoes internally in the brake rotors had come loose causing them to jamb the rear brakes and also found the front brake pads crumbling so the advisor contacted the customer and told them about what the tech had found but also advised them at the time that evrything else visually looked ok so the customer approved the repairs and the tech road tested veh. for several miles and everything was working as designed so we delivered the veh. back to the customer, after the customer picked up veh. they contacted us again a week later and told us they were having problem again with the veh. so we had them bring the veh. back in and after the tech. inspected the veh. found the front rotors not releasing pressure like they should so we contacted the customer and explained to them about what was happening and also explained the calipers were fine at the last visit because we had to compress the pistons to be able to replace brake pads at last visit, I mentioned to the customer that they need to keep in mind the veh. has 137,000 miles on it and unfortunatlly parts do go bad but the only way to know if they are bad they would need to show symptoms at that time but they did not show problems so what I did for the customer was I put front brake calipers on the veh. and only charged for parts only no additional lab. because of the inconvenience and to help out the customer but I personally explained to [redacted] on the phone that when a veh. has higher mileage anything is possible with vehicles and they were explained that at both visits and approved the work. If you have any additional questions or concerns please feel free to contact me Monday-Friday 8:00 am to 5:00pm at ###-###-#### and ask for Brian M[redacted] Thank youBrian M[redacted] (Service Mgr. at Tri-county CDJR)###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am still upset with the service from Tri-County [redacted]. My first visit there I was guaranteed my car was going to be fixed. I am a young adult driving this car and I need it to be reliable. I never questioned their services because I was told my car would be fixed and running back to normal. However, this was not true. My second visit there I was told after they replace the front caliber my car would be fixed, guaranteed I would not have to come back again. However, this was also not true. I am very upset with this service. If they were unsure if my car was going to be fixed they should have said they do not know what is wrong with it and I would have found another option. I am a young student and I am unable to continue to keep putting money into the car. My car was NEVER fixed by them, I was STILL having problems after they claimed to fix it and this is upsetting. Tri-County [redacted] did nothing for me besides take off labor of my second visit, which I should not even of had to pay for the parts. My second question is why was my emergency break replaced? I never once used my emergency break and in the comment from Tri-County [redacted] they never even mentioned it was replaced. I never questioned why they replaced it at the time of the service because I just needed my car to be fixed and it wasn't. 
Regards,
[redacted]