Town & Country Movers Inc.

We have reviewed the claim again and this is the only solution we have:
We will credit her the additional $difference between the costs she supplied and what we settled on, leaving her a balance of $1,still dueAfter she has paid her balance in full, we will contact a qualified repairman and settle the balance of her claimNo claims can be settled until payment for services are rendered and she did receive information on this industry wide stadard rule
Respectfully,
Elaine M***'CCA / Manager

Dear *** ***:
You will be receiving a letter and copies of paperwork regarding this complaint in the mail shortly
Sincerely,
Kefvin Bass
President
Town & Country Movers, Inc

We were moving a baby grand piano from MD to NC and were reassured that they had capable people for this. These were the problems-
1.changed the arrival date because they forgot to put it on the truck
2. they called to say they couldn't find the piano bench; it was then located and arrived days later on another truck
3. arrived with only 2 men " we can handle it"
4. dropped the piano off the truck(which I didn't know about) and then called for 2 more guys
5. damaged my wood floor and walls going downstairs
6. after unveiling the piano and viewing the damage didn't admit to dropping it. Found out about it from a neighbor who saw them drop it on the street
7. received $2000 check for damages.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1. The balance due of $2,089.19 only reflects a credit of $215.94, whereas the value of the missing items from the missing box (#64) and the damaged box (#52) total $1,237.11. There is a significant gap of more than one thousand dollars between the value of the missing items and the $215.94 credit that Elaine referenced in the second bullet of her response. I am requesting that Town and Country Movers credit me with $1,237.11,
instead of $215.94, for the missing items.
In a 6/29/15 email to Elaine at Town and Country Movers, I also provided evidence to dispute her claim that two of the items on my list can be found for cheaper.
The first item is the [redacted] 5.5 cup rice cooker and warmer. Elaine sent me a screenshot of a rice cooker on [redacted]'s website listed for $134.99. When I went on [redacted]'s website, the rice cooker listed at that price was for a different model with the same brand. The model that I lost through the missing box sells for $243 on [redacted]'s website.
The second item is the [redacted] IMAGE S4 In-Ear Enhanced Bass Noise-isolating Headphones. Elaine also sent me a screenshot of this item on [redacted] listed for $36.95. Upon further investigation, the condition of the item listed on [redacted] is used. Since these are ear buds, a used item isn't hygienic. I found this particular pair of headphones on [redacted].com listed for $135.11.
I provided screenshots from [redacted]s.com and [redacted].com as evidence to Elaine on 6/29.
I am attaching these
screenshots and the full list of missing items in the attached files.
2. In addition to the missing items, the value of damaged items ($132) from damaged boxes (## 52, 53, 54, and 55) and the value of the damaged furniture ($2,100) remain outstanding.First, with respect to the damaged items from damaged boxes, Elaine's response does not include how Town and Country intends to credit me for the $132. I am requesting Town & Country to credit me with $132 for damaged items from damaged boxes (## 52, 53, 54, and 55). Details of the damaged items can also be found in the attached file.
Second, with respect to the damaged furniture, while I am open to having the damage assessed, I do not agree with Elaine's statement that I cannot request "full reimbursement for an item that is not damaged beyond repair and is still usable". The furniture in question is an [redacted] hutch table/bench. It is an antique. Thus, whether it is functional as a table/bench is besides the point. Damage to the antique, even once repaired, will forever reduce the value of the piece.
As for the assessment itself, Elaine states that she is waiting to receive my contact phone number to provide me with the repair company name and phone number. If it is just to send the name and number of the repair company, she has my email address and can always send it via email. If she prefers to call with that information, my number is 617-272-5326. Given that I now reside in Boston with my damaged furniture, I request someone located in Massachusetts and who is qualified to make such an assessment.
Thank you for your help in getting Town and Country Movers to respond to me. I am looking forward to hearing from Town and Country Movers.
Regards,
[redacted]

Dear Mr. [redacted]:
We have received the above complaint and the following are our comments:
-Moving charges still due of $2,089.19 from the 5/16/15 delivery date.
-She was already credited for claim for missing items in the (1)  box that she claimed missing.
-Furniture...

damage will we accessed by a repair company.   After payment is received in full, we will proceed with repairs or replacement value, depending on the outcome of the estimate by repair company.  She is requesting full reimbursement for an item that is not damaged beyond repair and is still usuable. We have the right to inspect all damaged items before making a settlement.-We are waiting for her to supply us with a contact phone number and will provide her with the repair company name and phone number.
We have done all that we can until she pays for her services rendered in May of this year.
 
Respectfully,
 
Elaine M[redacted]
Certified Claims Analyst

September 11,...

2015Dear [redacted]:We are in receipt of a complaint that was placed against our company. We are very upset about this "bogus" complaint that was filed and request that it be stricken from our records. The following are the reasons:
-On 7/8/2015 we were contacted by [redacted] (a Senior Move Management Company) to assist in a local move that had several stops and some storage involved. Please see attached e-mails and letter that explains the move service that was requested. A signed contract was not needed by [redacted] as the services were contracted thru [redacted]. -On 7/9/2015 We performed the moves requested and brought some items back to our storage. -On 7/24/15 We delivered items from our storage to [redacted] in North Bethesda, MD. Since, [redacted] was the last stop that was done, We assumed that the moving charges would be paid by him. When our driver asked for payment he was told to "Get Out" and the door was slammed in his face. When the driver came back without payment, we sent an invoice to his address for payment. We did not realize that his father was paying for all of the moving charges until later after we asked for assistance from [redacted] to collect payment. -His statement of receiving items at his house which were more than he wanted was not our fault. We moved exactly what we were told to move to each stop and he should have taken this up with his father, not get angry with our crew. There were no damages and the move took place on the date and time that we were instructed by [redacted]. -Attached please find copies of all correspondence and signed contracts.
Is it fair that our company have a complaint that was not due to anything that we did wrong? Clearly there was some mis-communication between [redacted], his Father and [redacted] on the exact details of the move. It is extremely unfair to any reputable company that a customer (or an individual) can make statements like [redacted]'s that have no validity and let those statements become Public Record. We respectfully request that you review his complaint again with our responses and strike this from our records. Thank you for your time and consideration in this matter.
Sincerely,
Elaine M.
Certified Moving Consultant / Manager

Review: Recently (6 months ago) I moved from the house I was living in located in [redacted] to an apartment at [redacted] in [redacted]. I had a paCKING COMPANY, [redacted], owned by [redacted] pack my belongings. She also did the estimate for the move which was carried out by Town & Country Movers, owned by [redacted]. I carried a few "special" items over myself rather than have them go on the moving truck. One of the items is (was) the Bustamonte Sculpture which was given to me by my now deceased fiance and was valued at $20k. Admitedly, the sculpture had a minor damage to the wrist of the item but I was going to have it repaired at [redacted] after the move where it would have been restored to perfect condition. The item was safely moved to the apartment by me - but when the other items were moved in it was decided that the sculpture was too big for my apartment and needed to be moved , along with 14 other items, to [redacted] (owned by [redacted] in [redacted]) for a future sale. Town & Country Moversd moved these items. When I spoke with the owner of [redacted] she informed me that the sculpture was in a million pieces on her garage floor. So, the valuable sculpture has been destroyed. Is there anything that can be done about this situation? [redacted] took 2 months to respond to me and washes his hands of the situation as does [redacted]. [redacted] feels badly about the situation. Yet the phrase "res ispa loquitor" [the situation "speaks for itself"] was brought to my attention by a close friend who is a retired Judge.Desired Settlement: I think it appropriate to be compensated for my loss.

Business

Response:

See Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It was the job forman's responsibility to inform either me or [redacted] that the sculpture needed to be crated in order to be moved safely. There were crates that had been unpacked and were available, as well as being the appropriate size, for this use. Should the job forman preferred to construct another crate he should have sent a colleague to pick up the necessary packing materials. If the job forman felt the crating could not be accomplished at that time he should have rejected moving the sculpture and informed [redacted] or me that Town & Country would have to schedule another pick up date for the sculpture.

It was impossible for me to know about the loss of my sculpture let alone report it within the 48 hour time limit because I left the country almost immediately following the move.

Also, a moving contract from Town & Country was never given to me - ever. When I called the Town & Country office to obtain a contract I was ultimately informed that "...my file was sealed and not available to be viewed." Furthermore, the office staff was not permitted to speak with me. I asked [redacted] for a copy of the contract and she agreed that I was never given one. The moving estimate was verbal -- nothing in writing.

Based upon the facts and the above information I am entitled to be compensated for the loss of my sculpture.

Regards,

Business

Response:

See Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dear [redacted],Thank you for taking my call earlier today. The business' response is not satisfactory. My sculpture was in acceptable condition when Town & Country Movers accepted to move the item to its final destination. The moving foreman should have spoken up and said that this valuable item needed to be crated prior to the move. The materials needed for crating were available on the moving site as other items the same size as the sculpture had just been uncrated. The same materials could have been used to crate this sculpture. The moving foreman could also have stated that this valuable item could not be moved at this time and that Town & Country Movers would call to schedule the move of this one item at a later date. Neither of these things were suggested by the moving foreman. He happily took the sculpture and I thought it was in safe hands. A Circuit Court judge has told me the Latin legal phrase "res ipsa loquitor" (meaning: "speaks for itself" ) is the determining factor in making a decision about this case. The sculpture was in acceptable condition (slight damage to the left hand) but upon receipt to it's destination the sculpture was found to be "in a million pieces."Town & Country Movers need to be help accountable for my tragic loss. This sculpture was given to me by my fiancee upon his death and it was destroyed in the hands of Town & Country Movers.I appreciate the consideration you are giving to this case.Thank you,[redacted]case number #[redacted]

Review: This company's owner is purchasing phone lists from external companies and having staff calling the numbers to convince people to use their moving service despite some of the numbers (mine) being called are on the national do not call list. This is an unethical and illegal practice and needs to cease and desist.Desired Settlement: Apologize via a response to the Revdex.com which will be posted to this website and do not contact me again. I also think the owner should ensure any number they call to market for is cross checked against the national do not call registry.

Business

Response:

Dear Sir ir Madam:

We have received a complaint from your office (ID [redacted]). The first e-mail you sent somehow went to my spam box. We are responding to **. [redacted] via seperate e-mail. Thank you.

Respectfully,

Manager