Dear Mr. [redacted] : We have received the above complaint and the following are our comments: -Moving charges still due of $2,089.19 from the 5/16/15 delivery date. -She was already credited for claim for missing items in the (1) box that she claimed missing. -Furniture... damage will we accessed by a repair company. After payment is received in full, we will proceed with repairs or replacement value, depending on the outcome of the estimate by repair company. She is requesting full reimbursement for an item that is not damaged beyond repair and is still usuable. We have the right to inspect all damaged items before making a settlement.-We are waiting for her to supply us with a contact phone number and will provide her with the repair company name and phone number. We have done all that we can until she pays for her services rendered in May of this year. Respectfully, Elaine M [redacted] Certified Claims Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:1. The balance due of $2,089.19 only reflects a credit of $215.94, whereas the value of the missing items from the missing box (#64) and the damaged box (#52) total $1,237.11. There is a significant gap of more than one thousand dollars between the value of the missing items and the $215.94 credit that Elaine referenced in the second bullet of her response. I am requesting that Town and Country Movers credit me with $1,237.11, instead of $215.94, for the missing items. In a 6/29/15 email to Elaine at Town and Country Movers, I also provided evidence to dispute her claim that two of the items on my list can be found for cheaper. The first item is the [redacted] 5.5 cup rice cooker and warmer. Elaine sent me a screenshot of a rice cooker on ***'s website listed for $134.99. When I went on ***'s website, the rice cooker listed at that price was for a different model with the same brand. The model that I lost through the missing box sells for $243 on ***'s website. The second item is the [redacted] IMAGE S4 In-Ear Enhanced Bass Noise-isolating Headphones. Elaine also sent me a screenshot of this item on [redacted] listed for $36.95. Upon further investigation, the condition of the item listed on [redacted] is used. Since these are ear buds, a used item isn't hygienic. I found this particular pair of headphones on [redacted] .com listed for $135.11. I provided screenshots from ***s.com and [redacted] .com as evidence to Elaine on 6/29. I am attaching these screenshots and the full list of missing items in the attached files. 2. In addition to the missing items, the value of damaged items ($132) from damaged boxes (## 52, 53, 54, and 55) and the value of the damaged furniture ($2,100) remain outstanding.First, with respect to the damaged items from damaged boxes, Elaine's response does not include how Town and Country intends to credit me for the $132. I am requesting Town & Country to credit me with $132 for damaged items from damaged boxes (## 52, 53, 54, and 55). Details of the damaged items can also be found in the attached file. Second, with respect to the damaged furniture, while I am open to having the damage assessed, I do not agree with Elaine's statement that I cannot request "full reimbursement for an item that is not damaged beyond repair and is still usable". The furniture in question is an [redacted] hutch table/bench. It is an antique. Thus, whether it is functional as a table/bench is besides the point. Damage to the antique, even once repaired, will forever reduce the value of the piece. As for the assessment itself, Elaine states that she is waiting to receive my contact phone number to provide me with the repair company name and phone number. If it is just to send the name and number of the repair company, she has my email address and can always send it via email. If she prefers to call with that information, my number is 617-272-5326. Given that I now reside in Boston with my damaged furniture, I request someone located in Massachusetts and who is qualified to make such an assessment. Thank you for your help in getting Town and Country Movers to respond to me. I am looking forward to hearing from Town and Country Movers. Regards, [redacted] ***
Dear Mr. [redacted] : We have received the above complaint and the following are our comments: -Moving charges still due of $2,089.19 from the 5/16/15 delivery date. -She was already credited for claim for missing items in the (1) box that she claimed missing. -Furniture... damage will we accessed by a repair company. After payment is received in full, we will proceed with repairs or replacement value, depending on the outcome of the estimate by repair company. She is requesting full reimbursement for an item that is not damaged beyond repair and is still usuable. We have the right to inspect all damaged items before making a settlement.-We are waiting for her to supply us with a contact phone number and will provide her with the repair company name and phone number. We have done all that we can until she pays for her services rendered in May of this year. Respectfully, Elaine M [redacted] Certified Claims Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:1. The balance due of $2,089.19 only reflects a credit of $215.94, whereas the value of the missing items from the missing box (#64) and the damaged box (#52) total $1,237.11. There is a significant gap of more than one thousand dollars between the value of the missing items and the $215.94 credit that Elaine referenced in the second bullet of her response. I am requesting that Town and Country Movers credit me with $1,237.11, instead of $215.94, for the missing items. In a 6/29/15 email to Elaine at Town and Country Movers, I also provided evidence to dispute her claim that two of the items on my list can be found for cheaper. The first item is the [redacted] 5.5 cup rice cooker and warmer. Elaine sent me a screenshot of a rice cooker on ***'s website listed for $134.99. When I went on ***'s website, the rice cooker listed at that price was for a different model with the same brand. The model that I lost through the missing box sells for $243 on ***'s website. The second item is the [redacted] IMAGE S4 In-Ear Enhanced Bass Noise-isolating Headphones. Elaine also sent me a screenshot of this item on [redacted] listed for $36.95. Upon further investigation, the condition of the item listed on [redacted] is used. Since these are ear buds, a used item isn't hygienic. I found this particular pair of headphones on [redacted] .com listed for $135.11. I provided screenshots from ***s.com and [redacted] .com as evidence to Elaine on 6/29. I am attaching these screenshots and the full list of missing items in the attached files. 2. In addition to the missing items, the value of damaged items ($132) from damaged boxes (## 52, 53, 54, and 55) and the value of the damaged furniture ($2,100) remain outstanding.First, with respect to the damaged items from damaged boxes, Elaine's response does not include how Town and Country intends to credit me for the $132. I am requesting Town & Country to credit me with $132 for damaged items from damaged boxes (## 52, 53, 54, and 55). Details of the damaged items can also be found in the attached file. Second, with respect to the damaged furniture, while I am open to having the damage assessed, I do not agree with Elaine's statement that I cannot request "full reimbursement for an item that is not damaged beyond repair and is still usable". The furniture in question is an [redacted] hutch table/bench. It is an antique. Thus, whether it is functional as a table/bench is besides the point. Damage to the antique, even once repaired, will forever reduce the value of the piece. As for the assessment itself, Elaine states that she is waiting to receive my contact phone number to provide me with the repair company name and phone number. If it is just to send the name and number of the repair company, she has my email address and can always send it via email. If she prefers to call with that information, my number is 617-272-5326. Given that I now reside in Boston with my damaged furniture, I request someone located in Massachusetts and who is qualified to make such an assessment. Thank you for your help in getting Town and Country Movers to respond to me. I am looking forward to hearing from Town and Country Movers. Regards, [redacted] ***