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Town & Country Moving & Storage Reviews (2)

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I am rejecting this response because:Per our mutual agreement, once NOVA Installations picks up the 13 windows and 1 storm door on Thursday, June 8 and refunds me the full amount of $5600 by certified check and also pay to have my A/C unit repaired, all pending cases with Revdex.com and [redacted] will be closed out. [redacted] has been made aware of our mutual agreement so they know once the windows are picked up and the refund is issued for $5600 and payment is made for the A/C repair, I will update them and let them know so the case can be closed out on my end. So far, NOVA Installations has not picked up the 13 windows and 1 storm door nor issued the refund for the items and repair. If you would like a second estimate, please let me know when you'd like the technician to come by so that I can be home. That would help facilitate the closure and provide the total refund amount. We now have a set date for pick-up and payment and I look forward to final closure next week, June 8. At this point, it is really a matter of picking up the items and issuing the refund for both the items and A/C repair on June 8. We are very close to closure. The sooner the better. Thank you.
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Complaint[redacted]I booked with Town & Country Moving to my family from Saskatoon to Young, Sk. The date booked was for November 30th. An estimate of $1,050 + taxes was given. They did not show up on that day & claimed their "truck wouldn't start". They rescheduled the move for the following morning; December 1st. It took me all morning the next day to contact them. When they finally answered, I was then told they were in the middle of moving someone else & might not get to me, that I would have to wait yet another day. This would put me 2 days past my original move date and cost me to pay extra to my "old" landlord for rent in order to occupy the household further past the 1st of the month. It took me until 4:00 pm December 1st to find another mover that could handle my move on such short notice, as well as cost me an extra $550 to do so. [redacted] Desired SettlementI would like them to replace the extra $550 it cost me to desperately seek out another moving company on such extreme short notice. [redacted]Business Response [redacted] had made a booking for her move on Nov30, I did a visual 2 days before on the 28th at that time [redacted] informed me that the people in the house were not going to be out until late in the evening as here move was set for am that would not work. I said we would put her on for following day, as we already were booked for day she called at approx 11 am to see when we would be there I informed here we were doing our best to get ther but it wasnt looking good. I informed her that we had nothing scheduled for the following morning and would have the truck there at 8 am. She said not great but ok, the next morning truck was there at 8 and they had already moved out no notice was givin. It is unfortunate that there house was not ready for day booked but we did our best to accomodate her. I dont believe that they were charged any more for move and we had dispatched truck for am truck was there and they already moved men returned to shop and sent home but were paid 3hrs each for reporting for work. If her house was ready for move in on her date booked there would have been no problem.[redacted]

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Description: Movers

Address: 81 Santilli Highway, Everett, Massachusetts, United States, 02149-4605

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