Town & Country Plumbing Heating Cooling, LLC

I apologize for not meeting your expectations. After helping two other customers on June 12, 2017, I arrived to help you. I am friendly, honest and even-tempered and I never "swore" at you. I am not a swearing man. I am not obliged to give an Angie's List discount when no coupon has been presented...

to me. You know you would have been without the use of your kitchen sink had I not continued so I prepared a written quote in advance of replacing the faucet and you authorized the work for the price quoted in writing by signing the contract. Then when I had removed the old faucet you changed your mind. I, without anger or threats, explained you would be without the use of your kitchen sink and you agreed to my finishing the work. From that point till you paid me was about 45 minutes. Please recant your maliciously slanderous statements and implications that I "swore" at you and that I threatened you. I did not!  We have helped thousands of people over the last 40 plus years and they are happy with our work and our prices. We earned the Angie's List Super Service Award in 2015 and again in 2016. We provide excellence in workmanship and service and look forward to helping you again. Sincerely, Nelson W[redacted]

Complaint: [redacted]I am rejecting this response because:
 
When I called him, I asked what the cost for A/C start up was and he said 129 WITHOUT [redacted].  I told him I was looking at [redacted] and said its the same price when he asked how I had heard of him.  Because the price was the same, I did not buy the [redacted].
He told be 129 PLUS parts ONLY.
He came out to my house and was working on the A/C when I arrived.  I arrived (with witnesses) and introduced myself.  He said nothing about his rate, his concerns about the roof or extra prices.  He asked if I wanted pads and belt- I agreed. 
I later asked for an itemized rec'pt. He is charging travel of 2.40 per minute- WHICH HE DID NOT MENTION.  AND is charging His hourly rate is 145/hr.- WHICH he did not disclose again.  It was not until later after talking to several A/C repairmen and the quote of 65-85 hour.  They work on similar roofs as well.
 
I am willing to put an end to this by paying 300 total, which will cover parts and price he quoted me plus extra just to be done with this already.  I know I can take this to small claims court, District attorney after talking to the other A/C repair men.
 
Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]