Town & Country Realty

Good afternoon.? ? ? ? Thank you for allowing us the opportunity to respond to thecustomer's recent complaint.? This issue was investigated by the areasupervisor of the mentioned? UDF location.? The decision was made? by said supervisor to allow thecustomer to move the drain tray and continue using his UDF mug.? Thesupervisorinformed the store manager of his decision last week.? We will be happy toinform the supervisor of the ongoing issue and have this addressed andcorrected immediately.The customer and his family are not banned from United Dairy Farmers.? Thiswill also be addressed at store level.? Thank you for your time.Thank you, [redacted]

We have had the pleasure of having [redacted] to represent Town and Country and show us a couple of rental propertiesAlthough we were only planning to look at two properties, [redacted] took the time to ask questions to see if she could better assist usAs we were not completely confident in the suitability of the two, she had a third property in mind which was a great fit for usI commend [redacted] and Town and Country Realty for taking such time, patience, and professionalism in finding the right place for us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: UDF stated they sent me an apology in an email? As of this evening, I have not received it Regards, [redacted]

Thank you for allowing us to investigate and respond to this
complaint. A representative in upper management of United Dairy Farmers is addressing this personally with the customer and at store level with the associate involved. UDF sincerely apologizes for any inconvenience this may have caused our valued customer

I would like an apology and and explanation of what happened and why it happened The supervisor needs to come in and review the video This is my reputation & I need some to help me get this resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting our office. We will certainly be happy to contact the manager of the mentioned location and ask the gas receipt paper be checked more often. However, there are other factors that may contribute to a customer's receipt not printingOn occasion, if the weather is
extremely humid or if a customer tears the receipt at a sharp angle, the receipt paper may need to be reloaded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The store I listed is only one of many UDF stores that I have the same issue withThe explanation is not acceptable because of the frequency of the problemEvery other gas station has their pumps outside in the same conditions and I cannot remember going in to any of their stores to get my receipt.
Regards,
*** ***

The employee could have offered to re-ring my purchase for sale price wheI went back to the store the next day

Good afternoon. The store's upper management addressed the mentioned issues and miscommunication with the employee between herself and the customer to ensure this does not occur in the futureUnfortunately, they are unable by law to reveal any disciplinary action taken regarding an employee to us, or any customer. Again, we extend our deepest apologies for the customer's experienceThank you

Good afternoon. Thank you for allowing us the opportunity to respond to thecustomer's recent complaint. This issue was investigated by the areasupervisor of the mentioned UDF location. The decision was made by said supervisor to allow thecustomer to
move the drain tray and continue using his UDF mug. Thesupervisorinformed the store manager of his decision last week. We will be happy toinform the supervisor of the ongoing issue and have this addressed andcorrected immediately.The customer and his family are not banned from United Dairy Farmers. Thiswill also be addressed at store level. Thank you for your time.Thank you,*** *** ***

Thank you for allowing us to respond to the customer's concernsOur promotions are designed that two of an item must be purchased to receive the sale price. Purchasing a single item does not qualify for the promotion and is noted on our promotional signage. The customer was offered
a refund for the item he chose, but then wanted to purchase two packs of sunflower seeds for the sale price, but were a different brand name and were not on saleWe apologize for any confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear Regards,
*** ***

Revdex.com:
After searching my emails again, UDF did indeed send the response on 9/12/2017, that the area manager was investigating However, I have not received any answers to the specific questions that I asked in the complaint as of this date 9/18/ Therefore, I have reviewed the response made by the business in reference to complaint ID 12379777, and have determined that this does not thoroughly resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for allowing UDF the opportunity to respond to this issueWe have spoken with the customer and have addressed all mentioned issues to the customer's satisfactionThe customer will be issued a refund for their purchase

Thank you for allowing us the opportunity to respond to this customer's concernsWe have contacted the upper management for the mentioned location and asked this be addressed with the employee upon returning to workOur office is unable by law to disclose any disciplinary actions that may be taken
regarding an employee.? The customer was contacted by email, apologized to,? and assured this will be addressed as soon as possibleCustomer service is our number one priority and we truly hope this customer's future experiences will be much more enjoyable

Hello.? ? In response to the customer's last reply to the Revdex.com, the customer received the following apology by email from our department on 9/@ 3:05pm....? "Thank you for contacting usWe sincerely apologize for your experienceThe area supervisor is currently investigating the issue at the store with the employee involvedHopefully, your future experiences with UDF will be much more pleasant."? Thank you?

Revdex.com:
UDF stated they sent me an apology in an email? As of this evening, I have not received it
Regards,*** ***