Town Line Motors of Orange

Complaint2007 [redacted]The Dealer represented (in capital letters in the [redacted] Add) that it had NAVIGATION and Keys. 2007 [redacted]I test drove this vehicle on 6/3. The Dealer represented (in capital letters in the [redacted] Add) that it had NAVIGATION and a High End Stereo System. During the test drive I noticed the Stereo/Navigation System was out of the dash board. I was reassured that everything was "Fine", and that it just had to be re-installed. I also inquired about Keys, Operator's Manuals, etc. and was told everything would come with the car.When I picked up the car (paid for in cash) on 6/11, the Navigation System/Stereo Console was back in the dashboard and "in working order". I was advised that all I needed to do was to take the car to a [redacted] Dealer to have the Stereo and Navigation Systems "Synched Up" for them to be operational. Having owned [redacted] in the past I knew this was to be expected and I figured (foolishly) that this would be a minor task / expense.After 3 hours at [redacted], (on 6/20, the first appointment I could get) it was determined that the Navigation GPS System had NO Communication with the Antenna due to the fact that they "Found the Antenna Cable Broken" The estimate to replace the Cable is $1,825.00 !!!!Town Line Motors represented that the car had working NAVIGATION, when indeed it never worked while in their possession. I would like restitution for this defect.I would also like to either get the second Key FOB as promised or be reimbursed the $220 it will cost me to get a new one from [redacted].I have tried repeatedly to call Mr. [redacted] and left many phone messages for him. Much to my surprise he seems totally reluctant to be professional and call me back.Desired SettlementI would like the cost to repair the Navigation System of $1,825 and the Key FOB $220 returned to me.Business Response As soon as we were notified that Mr. [redacted] had a problem with the Mercedes that he purchased from us, we immediately gave him a call to rectify any issues that he had with the car. We agreed with [redacted] and came to a resolution to satisfy our customer. Consumer Response I would like this claim re-opened. Mr. [redacted] does not seem capable to honor our earlier agreement nor answer his phone messages.We will start with this action and proceed to Court if necessary.Dave [redacted]XXX XXX XXXXFinal Business Response [redacted], Mr [redacted] has been out this week due to a friends death in another part of the country. he is due to return on Monday and I will forward him this message. I just wanted to touch base and let you know that this will be answered in a timely manner. TOWN LINE MOTORS[redacted] (exit 16 off Rt. 2)[redacted] MA XXXXXPhone: XXX-XXX-XXXXFax: XXX-XXX-XXXX"Proudly Celebrating our 21st Year in Business!"View our entire inventory at www.townlinemotorsoforange.comFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My condolences to Mr. [redacted], however this response does NOTHING to resolve the issues in my original complaint, therefore the response is Unacceptable ![redacted], I did finally recieve the $500 balance owed me by Mr. [redacted] last month, so you can remove this Claim. Thank You again for all your help and assistance. Best Regards, [redacted]

Two new tires were required for car to pass inspection. Dealer did not reimburse as agreed.I bought a [redacted] Nissan Altima from Town Line Motors on Nov. 1, 2013. The car failed to pass Ma inspection due to two worn-out tires. The dealer agreed to reimburse me for the cost. I went back to the dealer and he told me and my father that the check was in the mail. I never received any check. The cost of the two tires at [redacted] Co. in Pittsfield, MA was [redacted] The vehicle ID number is [redacted]CXXXXXX. Desired SettlementA check in the amount of [redacted]Business Response We agree. We were to pay for two tires as discussed and had the customer have two tires installed at their convenience due to the distance she needed to travel to have us do the repair. We mailed the check out and it came back "undeliverable" we then were contacted by the father of the customer who said he was to come and pick up the check instead of re-mailing it. The check for the tire reimbursement has been here waiting on the father to pick up. If the customer wants the check to be mailed we can do that too, we just need a good mailing address.

We bought car advertised as "under factory warranty"-untrue. Dealer has car & kept title until we demanded it by mail, now refuses to cancel sale. On 8/6/13, we purchased a 2010 Honda Accord LX-P, VIN # [redacted], from Town Line Motors of Orange, MA. The dealer's website stated this car is under "full factory warranty". The dealer gave us a bill of sale, told us to register the car in Vermont and return with licence plates, but did not give us the actual car title, or any other identifying information such as a CARFAX, vehicle history or warranty papers. We could not reach the dealer by phone for two days and left messages for him to call us. When finally we reached him on Wednesday night, he agreed under pressure to mail us the car title.Checking the VIN with a licensed Honda dealer, we learned that the car warranty expired 5/10/2013, before the dealer acquired it, and that the car has been in an accident. We contacted the dealer and requested that he cancel the sale and return our money. The dealer has received full payment for the car and still has possession of the car, and refuses to allow us to return the title and get our money back.Desired SettlementWe have asked him to cancel the sale and refund the money we paid in exchange for our returning the car title to him. That will resolve our complaint.Business' Initial Response [redacted] and his son visited our car lot with his son, they came for the specific car that they saw advertised, a 2010 Honda Accord. They tried the car out, loved the car and purchased the car on the spot. All proper paperwork was filled out and provided at that time. During the transaction we spoke about several things and as they got up to leave, the title to the vehicle was left behind on the desk by mistake. Seeing that they came from Vermont, it was not convenient to come back down for the title, so we overnighted the title up to Vermont the following day upon request of the woman of the family. [redacted] wanted to do it a different way but te woman of the family wanted it overnighted, so we do so without any demand as stated. The title was not "held hostage" they simply forgot to take it with the rest of the paperwork.We advertised the car on several websites and we advertised that it has a residual factory warranty that [redacted] was happy with, the warranty was explained that it is a 60,000 mile Honda DRIVETRAIN WARRANTY, they were understanding as to what this warranty was. This warranty was not even a factor in their decision to buy the car. The woman in the family called Honda and they told her that the 100% factory warranty was expired and she did not like that, it does still have a warranty as advertised and again, the facts about the warranty was never an issue to decide on buying the car and this was only discussed after the sale was ratified.As far as any accident history, when [redacted] looked at the car, we showed [redacted] and his so the fact that someone had hit or scraped the lower drivers door, merely cosmetic and no panels needing to be changed, we told the [redacted] that that damage would be fixed before delivery and they were happy about that and agreed to take the car if the damage to the lower door could be fixed.[redacted] and his son came to buy this car. They both liked the car and accepted the deal if we did several things to the car before we delivered the car, they wanted new tires installed, which we did. They wanted an extra key provided, we bought an extra key. They wanted the rear bumper painted, we painted the bumper. They wanted the door damage fixed, we fixed the door damage. We have done everything asked and they are very happy with the car. We feel that the woman in the family is not happy with their choice/purchase and she is the one that called us for a refund. [redacted] the buyer of this car has never called with any dissatisfaction and has never asked for a refund. The party that bought the car has never expressed any dissatisfaction at all to us, only the woman of the family.[redacted] took the paperwork to get the car registered in Vermont and planned to come back down to pick up the car on Monday the 12th. That is the date that fit his schedule. The car has been repaired as asked and ready since Thursday and ready to pick up. The title has been signed over, the car is paid for and the car is ready to be picked up. We are not willing to reverse the sale because the woman has "buyers remorse". Again we have never heard any dissatisfaction by the buyer.The woman also commented that she wanted the son to buy an ALL WHEEL DRIVE car instead of this car because of the "terrain" he would be driving on. Those things are not our mistake, we sold them the car that they came down for and loved after a test drive. There is no "right of recision" and simple "buyers remorse" is no reason for us to provide a refund, and have filled all of our obligations so far.

Dealer is giving the run-around regarding [redacted] that is owed to me for a trade-in. I purchased a 2012 [redacted] from the dealer in question. We agreed on the price for the vehicle and he offered me [redacted] for my trade-in vehicle (2001 [redacted] Because I still owed money on the trade-in vehicle in question, I did not want the money taken from the total cost of the vehicle, but required a check for the [redacted] I paid off the vehicle in full and brought the title along with the vehicle back to the dealership. The dealer told me that he would give me the check for the amount he owed me on the same day that he would have my registration ready, and I signed the title over to him because I had faith in his honesty and I did so against the better judgement of my mother. When my sister went to pick up the registration and title, the dealer claimed that he had not yet received the funds from the bank for the auto loan, and I requested that my sister have him sign a document with company letter head that stated he owes me [redacted] still for the trade in. The dealer obliged and I have this document. For the next two weeks, I called the dealer every few days inquiring about the check. One of the times I called, he told me he would have the check shipped out with next day delivery. That never happened and the next time I called, he told me he would call me back to let me know what is going on after he gets in contact with the "girl that sends out the checks." I never received this call back. I called him again on [redacted] in the morning, and he told me he would call me back yet again, but did not do so, as expected. I called him again from my phone around [redacted] and he did not pick up. He picked up when I dialed him from a friend's phone however, leading me to believe that he was avoiding me. At this point, the dealer's tone had changed drastically, in accordance with mine after weeks of frustration. I told the dealer that the way that he was handling this was not proper and that it "looked bad," incinuating that the dealer did not intend on giving me the money that was owed to me. After telling him this, he clearly became very hostile and told me that I was "barking up the wrong tree." Coupled with the fact that he is very upfront about his involvement with the [redacted] State Police, his admittedly large group of friends that are currently troopers and his somewhat imposing demeanor, I had no choice but to receive it as a threat. He then went on to tell me that I had been dishonest about the car and that it had a transmission problem in addition to the problem that I had told him it had. It is my contention that the dealer should have told me about this issue shortly after he took the car in. I am not a mechanic, and I drove that car into the dealership, back to my bank and to the dealership again before "trading it in." The dealer had over 3 weeks to look into any issues that might be wrong with the trade-in. I have no reason to believe that the dealer is doing anything but trying to find a way to not pay me, even if it is through delaying or using bullying tactics. When I got off the phone on the [redacted] at about [redacted] the dealer guaranteed me that he would call me back within 24 hours with a resolution. That call never came, just like the check never came and this Revdex.com complaint is my last step before litigation.Desired SettlementI would like to have the [redacted] that I am owed in a timely fashion. As of right now, the dealer has pretty much stolen a car from me.

Dealer is giving the run-around regarding [redacted] that is owed to me for a trade-in. I purchased a 2012 [redacted] from the dealer in question. We agreed on the price for the vehicle and he offered me [redacted] for my trade-in vehicle (2001 [redacted] Because I still owed money on the trade-in vehicle in question, I did not want the money taken from the total cost of the vehicle, but required a check for the [redacted] I paid off the vehicle in full and brought the title along with the vehicle back to the dealership. The dealer told me that he would give me the check for the amount he owed me on the same day that he would have my registration ready, and I signed the title over to him because I had faith in his honesty and I did so against the better judgement of my mother. When my sister went to pick up the registration and title, the dealer claimed that he had not yet received the funds from the bank for the auto loan, and I requested that my sister have him sign a document with company letter head that stated he owes me [redacted] still for the trade in. The dealer obliged and I have this document. For the next two weeks, I called the dealer every few days inquiring about the check. One of the times I called, he told me he would have the check shipped out with next day delivery. That never happened and the next time I called, he told me he would call me back to let me know what is going on after he gets in contact with the "girl that sends out the checks." I never received this call back. I called him again on [redacted] in the morning, and he told me he would call me back yet again, but did not do so, as expected. I called him again from my phone around [redacted] and he did not pick up. He picked up when I dialed him from a friend's phone however, leading me to believe that he was avoiding me. At this point, the dealer's tone had changed drastically, in accordance with mine after weeks of frustration. I told the dealer that the way that he was handling this was not proper and that it "looked bad," incinuating that the dealer did not intend on giving me the money that was owed to me. After telling him this, he clearly became very hostile and told me that I was "barking up the wrong tree." Coupled with the fact that he is very upfront about his involvement with the [redacted] State Police, his admittedly large group of friends that are currently troopers and his somewhat imposing demeanor, I had no choice but to receive it as a threat. He then went on to tell me that I had been dishonest about the car and that it had a transmission problem in addition to the problem that I had told him it had. It is my contention that the dealer should have told me about this issue shortly after he took the car in. I am not a mechanic, and I drove that car into the dealership, back to my bank and to the dealership again before "trading it in." The dealer had over 3 weeks to look into any issues that might be wrong with the trade-in. I have no reason to believe that the dealer is doing anything but trying to find a way to not pay me, even if it is through delaying or using bullying tactics. When I got off the phone on the [redacted] at about [redacted] the dealer guaranteed me that he would call me back within 24 hours with a resolution. That call never came, just like the check never came and this Revdex.com complaint is my last step before litigation.Desired SettlementI would like to have the [redacted] that I am owed in a timely fashion. As of right now, the dealer has pretty much stolen a car from me.

Dealer is denying that we had a 90 day warranty, stating it was only 60 days. We had to do a [redacted] repair before the 90 day warranty was up.We purchased the vehicle on December 20th and when the dealer handed us the carbon copy of the warranty, their were no boxes checked. I asked about this as he had stated several times that he would give us a 90 day warranty and he replied "of course, just check the 90 day box". I did this and we left. When the entire roof broke less than 90 days later and we took it to a dealership we would given an estimate for [redacted] repair. We called [redacted] and he said he was sorry but our warranty was up. He reported his copy stated 60 days and it must have not come through on ours. This was a lie as he had not checked anything and told us to check 90 days on ours. He then said he would try to find someone to fix it for less than the dealer's estimate and would call us back. He never called back and when I called and left him a message saying my copy stated 90 days as he had told us and he never returned our calls. We had also asked him about the roof when we were looking at the car as there was a stain on the sky slider roof. He said it was fine, he had checked it and it did not have any problems. We did get it fixed as our son needs his car to go to school and his job. We were able to find a repair shop that was almost half the cost of the dealership at [redacted] . This happened in our warranty time frame and I feel strongly that he knew of this defect before selling the vehicle to us. I'm deeply disappointed in his dishonesty and in the significant cost of this repair. My copy states 90 days and his states 60 as he filled it in after we called, I've heard from several people that dealer's will often tear their copy off and then tell you to just fill it in and then when you call they fill in a different item on their original copy. We are looking to be fully reimbursed for this expense.Desired SettlementWe are looking to have [redacted] given to us to cover the cost of this repair. Business Response We here at Town Line Motors did indeed sell a [redacted] Jeep Liberty to the [redacted] family. When the Jeep was delivered everything was in perfect working order and the vehicle went through our typical safety check and we did the needed repairs to get the vehicle in saleable condition. The [redacted] family purchased the vehicle on December 20,2013 with XXXXX miles on the vehicle when delivered. [redacted] called us on March 10, 2014, 70 days after the purchase and informed us that the skytop convertible sliding cloth top cable had broken when his son had opened the top. He informed us that the cable had broken and that it needed a complete brand new top at a price of nearly [redacted] I instructed him to bring the vehicle down to our facility so that we may take a look at it and access what the issue was, feeling that no matter what the cause of the failure was, that we would certainly be able to offer some sort of assistance and relief to the repair of the vehicle, under warranty or not. Mr [redacted] stated that it was quite a long drive and that he wasn't sure that he was ready to make that trip, I instructed him to look into a convertible top specialist in his area to see if the repair could be done cheaper. In looking at the paperwork and warranty papers that were signed by both parties, we saw that there was a 60 day warranty that was provided by us with the sale of this vehicle and that goes along with the Massachusetts General Law Chapter 90, Section 7N 1/4 that protects consumers that have problems with their used vehicle. We provided said warranty for the duration of 60 days or 2500 miles. This warranty duration is a duration set forth by the state of Massachusetts for vehicles that are purchased with mileage between 40,000 to 79,999 miles on the odometer at the time of sale. This vehicle was purchased with XXXXX miles on the odometer. Even if there were no boxes checked on the warranty paperwork like Mrs [redacted] is alleging, we have followed the letter of the law and provided a warranty as set forth by the state of Massachusetts for the duration set forth by law. But in fact, the proper box was and is checked off in the proper place. We have never given a blank form without the proper box checked off as is alleged, in fact we have sold over 10,000 cars in the 22+ years in business and that is the first time we have had that accusation and have always covered our vehicles under the warranty. And at the time of the sale, we demonstrated to the [redacted]'s as to the tops operation and how it worked. It was shown inside a heated garage where the vehicle temperature was above freezing.It must be stated however that even though the warranty was elapsed, we offered relief and the opportunity to look at the issue and try to come to a conclusion the fix the problem with the roof top of this vehicle. Mr [redacted] said that he was going to weigh his options and make a decision as to which way he was going to go with the repair and that is where the conversation stopped and we had not heard back from the [redacted] family after they stated that is was quite a drive to get it to us.Also, things that go wrong with vehicles either during warranty coverage or not have to be accessed to see if the problem was due to failure of the part or misuse. The problem with this convertible top may have been from misuse in the fact that the convertible top was opened during freezing cold temperatures and ice buildup in the track caused the roof not to slide, breaking the cable. That is the assumption of the tech at the Chrysler dealer who has seen this happen in the past. Even though we gave the offer to have our ASE certified technician check this problem out, we were never given the opportunity to look at the problem that existed and never given the opportunity access what relief we could provide in the repair of this issue. We would have gladly at the very lease fixed the problem with no labor charge and discounted cost of the part. Now that the issue with the top is fixed without us even having to opportunity to look at the failing part we do feel that we are obligated for someone else to repair the vehicle. We have a very talented staff of mechanics that are more than capable in repairing most problems that exist with vehicles, however we have to have the opportunity to have the vehicle in our shop to provide these repairs, covered under our warranty or not covered, we would have provided some relief as we stated to [redacted]. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This response is filled with lies. [redacted] said that the warranty had expired and that they wouldn't be responsible for a repair but that he would try to find someone to fix it cheaper and call us back. That was his only offer of "help". Then he never called us back. I also called [redacted] that night when I came home and heard of the situation to remind him of our conversation, so he did hear from us again and again chose not to respond. I reminded him on my voicemail that we had asked about a 90 day warranty instead of the 60 day that went with our milage and he stated several times that that was not a problem he would give us 90 days. He also told me to check the 90 day box as I said previously. My son also did not open the roof in freezing cold covered in snow. He is an honors student at [redacted] and opened his roof for the first time on March 9th when it was 55 degrees out. I noticed [redacted] didn't mention a response to our asking about a stain on the roof that he had to remove before our purchase when he promised it wasn't from the roof. I'm not sure what else to say except he is continuing to lie and changed his paperwork to support his lie, so I believe at this point it is a he said they said, with him being the very dishonest person. I'm happy that Better Business is aware of this and hope that you will monitor this Business, as I've read several other complaints about [redacted] and Townline Motors online that I wish I had seen before making a purchase from them. I hope by my bringing this to your attention that other consumers will be more informed about this very dishonest operation and owner.Final Business Response We here at Town Line Motors have been in business for over 24 years and follow the letter of the law as we should to insure repeat business and good will to all that trust in us. We certainly understand the customers aggravation that the convertible top had an issue past the warranty period , however none of what we say is fabricated and everything that we say is in writing and supported with the proper documentation that we are required to provide in every sale. The supporting sales agreement as well as the warranty paperwork is signed by the purchaser as well as the seller at the time of sale and we can provide those if needed. Again we are understanding of the customers aggravation that a problem arose with the tops operation, we have provided and stand by all of our warranty issues while the vehicles are covered by warranty, we do our very best to keep each and every customer happy and we have done a great job with that most of the time, but in this case, we did extend the offer to provide help and assistance with the repair of this top, however that customer choose to seek their own repairs at a repair shop that was closer and more convenient to them. The fact that we probably would not have absorbed the entire cost of repair due to the fact that the vehicle's warranty was expired, we would have eased the burden by repairing the vehicle or contracting someone to repair the top at a cost that would have been a fraction of the repair that they paid for at an outside repair facility. We have all original paperwork here on file that was signed with no changes being made to the paperwork and I am certain that the customers paperwork says exactly what ours does, so we take offense to the fact that the customer alleges lies and deception when if asked, all paperwork would match exactly and we will provide copies at your request. It is unfortunate that mechanical items such as convertible tops fail, but these are mechanical objects that fail without anyone predicting that. We take the time to check these vehicles out prior to selling them however we do not have a "crystal ball" to predict mechanical failure on something as simple as a convertible top cable. We do however cover those costs and repairs needed when they are within our warranty guidelines. This one unfortunately was expired. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I also have my paperwork, that I will provide at your request that has 90 days checked off so it would not match what they have. [redacted] is well aware that he stated several times no problem with a 90 day warranty and is well aware that he is out and out lying to avoid paying for this repair. I also feel strongly that he knew about this issue without the need for a crystal ball as there was a stain on the ceiling and he stated the roof was fine. Shame on me for believing his straight faced lies. As for his reputation all you have to do is google him and see the bad reviews from many customers. This includes a person who took him to court and won due to fake documentation. He is also continuing to be untrue about his offer to repair, he made it clear that the warranty expired and then never called us back. If he was so willing to offer some help, then he can help now toward our [redacted] repair that was in our warranty period.

Dealer is denying that we had a 90 day warranty, stating it was only 60 days. We had to do a [redacted] repair before the 90 day warranty was up.We purchased the vehicle on December 20th and when the dealer handed us the carbon copy of the warranty, their were no boxes checked. I asked about this as he had stated several times that he would give us a 90 day warranty and he replied "of course, just check the 90 day box". I did this and we left. When the entire roof broke less than 90 days later and we took it to a dealership we would given an estimate for [redacted] repair. We called [redacted] and he said he was sorry but our warranty was up. He reported his copy stated 60 days and it must have not come through on ours. This was a lie as he had not checked anything and told us to check 90 days on ours. He then said he would try to find someone to fix it for less than the dealer's estimate and would call us back. He never called back and when I called and left him a message saying my copy stated 90 days as he had told us and he never returned our calls. We had also asked him about the roof when we were looking at the car as there was a stain on the sky slider roof. He said it was fine, he had checked it and it did not have any problems. We did get it fixed as our son needs his car to go to school and his job. We were able to find a repair shop that was almost half the cost of the dealership at [redacted] . This happened in our warranty time frame and I feel strongly that he knew of this defect before selling the vehicle to us. I'm deeply disappointed in his dishonesty and in the significant cost of this repair. My copy states 90 days and his states 60 as he filled it in after we called, I've heard from several people that dealer's will often tear their copy off and then tell you to just fill it in and then when you call they fill in a different item on their original copy. We are looking to be fully reimbursed for this expense.Desired SettlementWe are looking to have [redacted] given to us to cover the cost of this repair. Business Response We here at Town Line Motors did indeed sell a [redacted] Jeep Liberty to the [redacted] family. When the Jeep was delivered everything was in perfect working order and the vehicle went through our typical safety check and we did the needed repairs to get the vehicle in saleable condition. The [redacted] family purchased the vehicle on December 20,2013 with XXXXX miles on the vehicle when delivered. [redacted] called us on March 10, 2014, 70 days after the purchase and informed us that the skytop convertible sliding cloth top cable had broken when his son had opened the top. He informed us that the cable had broken and that it needed a complete brand new top at a price of nearly [redacted] I instructed him to bring the vehicle down to our facility so that we may take a look at it and access what the issue was, feeling that no matter what the cause of the failure was, that we would certainly be able to offer some sort of assistance and relief to the repair of the vehicle, under warranty or not. Mr [redacted] stated that it was quite a long drive and that he wasn't sure that he was ready to make that trip, I instructed him to look into a convertible top specialist in his area to see if the repair could be done cheaper. In looking at the paperwork and warranty papers that were signed by both parties, we saw that there was a 60 day warranty that was provided by us with the sale of this vehicle and that goes along with the Massachusetts General Law Chapter 90, Section 7N 1/4 that protects consumers that have problems with their used vehicle. We provided said warranty for the duration of 60 days or 2500 miles. This warranty duration is a duration set forth by the state of Massachusetts for vehicles that are purchased with mileage between 40,000 to 79,999 miles on the odometer at the time of sale. This vehicle was purchased with XXXXX miles on the odometer. Even if there were no boxes checked on the warranty paperwork like Mrs [redacted] is alleging, we have followed the letter of the law and provided a warranty as set forth by the state of Massachusetts for the duration set forth by law. But in fact, the proper box was and is checked off in the proper place. We have never given a blank form without the proper box checked off as is alleged, in fact we have sold over 10,000 cars in the 22+ years in business and that is the first time we have had that accusation and have always covered our vehicles under the warranty. And at the time of the sale, we demonstrated to the [redacted]'s as to the tops operation and how it worked. It was shown inside a heated garage where the vehicle temperature was above freezing.It must be stated however that even though the warranty was elapsed, we offered relief and the opportunity to look at the issue and try to come to a conclusion the fix the problem with the roof top of this vehicle. Mr [redacted] said that he was going to weigh his options and make a decision as to which way he was going to go with the repair and that is where the conversation stopped and we had not heard back from the [redacted] family after they stated that is was quite a drive to get it to us.Also, things that go wrong with vehicles either during warranty coverage or not have to be accessed to see if the problem was due to failure of the part or misuse. The problem with this convertible top may have been from misuse in the fact that the convertible top was opened during freezing cold temperatures and ice buildup in the track caused the roof not to slide, breaking the cable. That is the assumption of the tech at the Chrysler dealer who has seen this happen in the past. Even though we gave the offer to have our ASE certified technician check this problem out, we were never given the opportunity to look at the problem that existed and never given the opportunity access what relief we could provide in the repair of this issue. We would have gladly at the very lease fixed the problem with no labor charge and discounted cost of the part. Now that the issue with the top is fixed without us even having to opportunity to look at the failing part we do feel that we are obligated for someone else to repair the vehicle. We have a very talented staff of mechanics that are more than capable in repairing most problems that exist with vehicles, however we have to have the opportunity to have the vehicle in our shop to provide these repairs, covered under our warranty or not covered, we would have provided some relief as we stated to [redacted]. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This response is filled with lies. [redacted] said that the warranty had expired and that they wouldn't be responsible for a repair but that he would try to find someone to fix it cheaper and call us back. That was his only offer of "help". Then he never called us back. I also called [redacted] that night when I came home and heard of the situation to remind him of our conversation, so he did hear from us again and again chose not to respond. I reminded him on my voicemail that we had asked about a 90 day warranty instead of the 60 day that went with our milage and he stated several times that that was not a problem he would give us 90 days. He also told me to check the 90 day box as I said previously. My son also did not open the roof in freezing cold covered in snow. He is an honors student at [redacted] and opened his roof for the first time on March 9th when it was 55 degrees out. I noticed [redacted] didn't mention a response to our asking about a stain on the roof that he had to remove before our purchase when he promised it wasn't from the roof. I'm not sure what else to say except he is continuing to lie and changed his paperwork to support his lie, so I believe at this point it is a he said they said, with him being the very dishonest person. I'm happy that Better Business is aware of this and hope that you will monitor this Business, as I've read several other complaints about [redacted] and Townline Motors online that I wish I had seen before making a purchase from them. I hope by my bringing this to your attention that other consumers will be more informed about this very dishonest operation and owner.Final Business Response We here at Town Line Motors have been in business for over 24 years and follow the letter of the law as we should to insure repeat business and good will to all that trust in us. We certainly understand the customers aggravation that the convertible top had an issue past the warranty period , however none of what we say is fabricated and everything that we say is in writing and supported with the proper documentation that we are required to provide in every sale. The supporting sales agreement as well as the warranty paperwork is signed by the purchaser as well as the seller at the time of sale and we can provide those if needed. Again we are understanding of the customers aggravation that a problem arose with the tops operation, we have provided and stand by all of our warranty issues while the vehicles are covered by warranty, we do our very best to keep each and every customer happy and we have done a great job with that most of the time, but in this case, we did extend the offer to provide help and assistance with the repair of this top, however that customer choose to seek their own repairs at a repair shop that was closer and more convenient to them. The fact that we probably would not have absorbed the entire cost of repair due to the fact that the vehicle's warranty was expired, we would have eased the burden by repairing the vehicle or contracting someone to repair the top at a cost that would have been a fraction of the repair that they paid for at an outside repair facility. We have all original paperwork here on file that was signed with no changes being made to the paperwork and I am certain that the customers paperwork says exactly what ours does, so we take offense to the fact that the customer alleges lies and deception when if asked, all paperwork would match exactly and we will provide copies at your request. It is unfortunate that mechanical items such as convertible tops fail, but these are mechanical objects that fail without anyone predicting that. We take the time to check these vehicles out prior to selling them however we do not have a "crystal ball" to predict mechanical failure on something as simple as a convertible top cable. We do however cover those costs and repairs needed when they are within our warranty guidelines. This one unfortunately was expired. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I also have my paperwork, that I will provide at your request that has 90 days checked off so it would not match what they have. [redacted] is well aware that he stated several times no problem with a 90 day warranty and is well aware that he is out and out lying to avoid paying for this repair. I also feel strongly that he knew about this issue without the need for a crystal ball as there was a stain on the ceiling and he stated the roof was fine. Shame on me for believing his straight faced lies. As for his reputation all you have to do is google him and see the bad reviews from many customers. This includes a person who took him to court and won due to fake documentation. He is also continuing to be untrue about his offer to repair, he made it clear that the warranty expired and then never called us back. If he was so willing to offer some help, then he can help now toward our [redacted] repair that was in our warranty period.