To: Cincinnati Revdex.com and [redacted] This is the second time [redacted] has called me a liar. I have not once lied to her and will I never lie to any guest or client. if we would have done the damage to the her car, I would have been more then happy to file the claim to have the damages repaired. We did not cause the damage to her car. based on the statement from the Carstar company, that the damage hit from underneath. our garage has painted walls, and no curbs are in our garage. As I said before we back in all of the vehicles into there spots it would have had paint transfer on her bumper and there would be new damage to the end of the bumper if we damage her car. Her crack is on top of the bumper next to other damages that was there prior to her valeting her car with us. The damage was mark on our Ticket that I submitted previously. No WE DO NOT Fudge marks on our tickets. [redacted] has not once ask for any video to see. The only time that I have spoken to [redacted] was to get her information about her car, so I could investigate the claim. Then I called her back to let her know that the damage was not done by our staff, she then proceeded cuss me out on the phone while she was in line at the grocery store. The only cameras in the garage are on the entrance and exit of the garage. It is an public garage open to all to park. Neither our company or the hotel owns the garage. it is owed by a 3rd party and manage by a different company. I am truly sorry that you had prior damage to your car. but it was not caused by us, therefore I will not be paying for any damages/restitution on this claim.Sincerely. Michael S.Towne Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
To: Cincinnati Revdex.com and [redacted] This is the second time [redacted] has called me a liar. I have not once lied to her and will I never lie to any guest or client. if we would have done the damage to the her car, I would have been more then happy to file the claim to have the damages repaired. We did not cause the damage to her car. based on the statement from the Carstar company, that the damage hit from underneath. our garage has painted walls, and no curbs are in our garage. As I said before we back in all of the vehicles into there spots it would have had paint transfer on her bumper and there would be new damage to the end of the bumper if we damage her car. Her crack is on top of the bumper next to other damages that was there prior to her valeting her car with us. The damage was mark on our Ticket that I submitted previously. No WE DO NOT Fudge marks on our tickets. [redacted] has not once ask for any video to see. The only time that I have spoken to [redacted] was to get her information about her car, so I could investigate the claim. Then I called her back to let her know that the damage was not done by our staff, she then proceeded cuss me out on the phone while she was in line at the grocery store. The only cameras in the garage are on the entrance and exit of the garage. It is an public garage open to all to park. Neither our company or the hotel owns the garage. it is owed by a 3rd party and manage by a different company. I am truly sorry that you had prior damage to your car. but it was not caused by us, therefore I will not be paying for any damages/restitution on this claim.Sincerely. Michael S.Towne Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]