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Town Residential

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Town Residential Reviews (1)

Review: We were very excited to look for an apartment to move in and assumed this company had a great reputation given the rapid growth in NYC and the personal approach with great service that it markets itself as. The website, the offices, the chic addresses, etc all look great. I believe there are many hardworking people, and whether in NY or Alabama, we all deserve to deal with a company that has integrity and is professional. It is frustrating that we have to make this complaint, but we tried in every way to be very understanding in every aspect of the rental transaction. When we payed the 6% commission out of pocket, as customers renting an apartment in a luxury building, we expected to receive not only good service, but also disclosure of the true terms and conditions of the rental contract. This did not occur at any moment. The apartment was promised to us to be painted and the kitchen cabinets which were peeling and in terrible shape, fixed. This is a five star residential property, after all. The property was empty for an entire month, which should be more than enough time for the work to be completed. One week before the move in date, we did the walk-thru and were surprised that the apartment was not painted, nor cleaned and the cabinets were not fixed as promised. Our agent was also surprised of the shape of the apt and later e-mailed us that she was not expecting the condition to be as it was. She fully agreed that it was not handled correctly, since we rented and signed the lease for a painted apartment, with fixed kitchen cabinets - not in an as-is condition as it was later implied to us. After the first walk-through, TOWN tried to talk us into not painting the apartment as promised. The day after this horrific walk-through, we received an email stating that we need to find and pay for a cleaning service for the apt, or they could find the cleaning person for us (how thoughtful) and we would have to go and give them cash in order to secure them. After paying thousands of dollars in commission alone to TOWN, we did not expect to be looking for cleaning services, negotiating terms that were already promised to us. What occurred was simply MISREPRESENTATION: omission of lease terms and clauses, embellishing and obfuscation of the property. We were being scammed. We did not agree with these new terms that were being thrown at us. To negotiate painting and cleaning 3 days before the move in date, after 2 walk-throughs with no progress, caused so much stress and frustration that we tried everything in our hands to reach for an agreement and in order to move in to the place. Finally they reviewed their procedures and offered to remedy the situation by offering another apartment, that IF there was one available (they weren't sure) or by correcting some of the issues at hand. After phone calls and some offers from TOWN in order to remedy all their faulty service, we requested a 25% refund of what we paid out of pocket. I made clear that the service they provided broke many of the rules, terms and regulations that New York State division of license for real estate broker regulates and supervises. We received many phone calls from TOWN and they offered an amount close to what we requested however today, after waiting for many weeks we were told that they did everything right, contradicting everything again. This company is completely untrustworthy and have demonstrated that even after a mistake is discovered and pointed out in their procedures and business, nothing was done to make things right. We still never received the original lease signed which was promised at signing.Desired Settlement: We are seeking regulatory corrections against TOWN RESIDENTIAL LLC as it is necessary. We feel that we paid for a service that was conducted unprofessionally and TOWN RESIDENTIAL LLC demonstrated to be untrustworthy and incompetent. Disciplinary action under section 441-c of the Real Property Law for demonstrating 'untrustworthiness' should be warranted. We would like to receive the commission we paid for the service refunded and also compensate for time wasted and stress. We would like to emphasize that we never wanted to make this complaint and tried to resolve this issue with TOWN RESIDENTIAL LLC directly and we do not have any interests in the real estate market which would make a conflict of interest in this complaint.

Consumer

Response:

At this time, I have not been contacted by Town Residential LLC regarding complaint ID [redacted].

Sincerely,

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