Town Sports International, Incorporated

Review: The Philadelphia Sports Club did not tell me that following the six month commitment in their personal training membership that they would directly debit my credit card for $59 on month seven. Then they claim that I had to cancel my membership 30-days prior in order to avoid this charge. Upon seeing on my billing statement that I was charged (my credit card was automatically charged), I called to try and reconcile this. The [redacted] Street manager could not handle this complaint so he forwarded me to another location. The person from this location said he would look into it, but never called me back. In the mean time, I was charged for my 8th month. Now upon calling the corporate office they said that if I want any refund I need to work through my credit card company, despite me calling multiple times to try to cancel this account and not be charged for services I did not use.Desired Settlement: Please refund my $59 for the 7th and 8th month of personal training membership that I was charged for, did not use and have tried to cancel multiple times.

Review: I signed up for personal training January 2013. When I received my February credit card statement I noticed I was being charged the incorrect amount. They were charging for 2 sessions a week instead of 1. I kept on asking them to correct the problem, I spoke with several people, every month I would go in and complain and finally in May 2013, they agreed to correct the problem and in June 2013 they issued a credit to my account. In July I got my June statement and noticed that I was billed again for personal training and it didn't come out of the credit that I was given. I called customer service they explained that the personal training system is different fromt he membership system and the credit was issued to the membership account. This conversation took place July 22 and at that time they agreed to refund the credit to me within 12 - 14 business days as they had no way of transfering it to the personal training account. As of this date I have not received my credit, I have called them several times, I am told it is in the refund department and I am getting the run around. The credit was originally over $700 but as they have been using it for my membership it is now down to $500+.Desired Settlement: I would like the refund I am due and 6 months of personal training for free 1 time a week. They have been giving me the run around, it has now become a joke and at this point I feel they owe me more than the refund.

Business

Response:

Good Day,

I confirmed that a refund was processed on 9/11/2013 for $631.80 to credit card ending in [redacted]. Please have the consumer check with his bank if the credit has not yet appeared.

Thank you

Review: I joint the gym with the promised that the person that refered me to the gym will get a credit of $50 for her monthly dues within 60 days and they failed to comply, it is being over 60 days, I called them and I wrote them a letter and they promised to give the credit in June 1st but it did not happen, I tried to cancelled my membership because of broken promised and they refused to cancel if I dont pay a cancelation fee of $150 when there is clear breach of contract since they failed to comply with their fraudulent adverstising practicesDesired Settlement: Cancel my membership witout penalties

Business

Response:

Good Day,

In order to research and resolve this complaint, I would need the name of the referring member to check the status. The referral credit is not part of the contract for membership that you are attempting to cancel and does not warrant breach; however, I would like to ensure that the credit is placed appropriately.

Was the $50 credit part of the mail in program? Was the card ever mailed in?

Thank you

Review: They offer me a trial for Gym services in February for which I pay full price 49.99. After that they kept me as a member of the gym when I did not sign any membership agreements. I was very clear about it! In any case, someone sent a membership agreement to my bank ([redacted]) with a fake signature that was not mine. My bank check the signature and stop them for taking money of my account.

I have not been at that location or gym since the trial. I want them to stop charging me for a service that I didnt sign for!

Now they are sending me letter to my home and charging me a billing statement fee. This is ilegal, specially when someone fakes a signature.

I didnt sign any contracts with this companyDesired Settlement: I need them to stop charging me fees for services that I am not using or didnt agree to continue after the trial. I didnt sign a contract, this is harrasment.

Business

Response:

Good Day,

**. [redacted]'s credit card dispute has been awarded in her favor. We have cleared all balances and removed her from all contact lists.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 1) Upon cancelling my gym membership, the company continued to charge my debit card for services that I did not receive and will not receive because my membership is cancelled. Company was very unprofessional in dealing with the issue. The headquarters customer service staff were very unresponsive and did not fix the situation. Company has yet to issue a refund.

2) Before cancelling the gym membership, my personal trainer was fired and management did NOT notify me of this change nor did they assign me a new trainer. Instead, they continued to charge me for TWO training sessions that I did not receive. I brought this up with management and requested a refund for services they did not provide. One month later, refund has still not been issued.

3) I have spoken with live personnel and with customer service representatives on the phone, for about a month now and the issue is not resolved. The company now owes me 3 refunds for $59 EACH.Desired Settlement: 1) Provide a refund of $177 (3 training sessions) for undelivered services.

2) Ensure that my membership cancellation is FINALIZED.

Review: because of the distance between where I live and the sports club(22 miles each way) and the increasing gas prices, I have a month-to month membership so I can cancel is I cannot affort it any more. I pay $69 per month using a credit card with a receipt that I sign, but they used another credit card they kept on file and double charged me. I cancelled the credit card they had on file, because they always make billing errors. now I got a letter stating that if I don't give them a credit card to keep on file , they will terminate my membership. I don't want anyone to have my credit card on file other than my bank. this is a big problem with errors in billing and identity theftDesired Settlement: I want to be able to pay my monthly membership by swiping my credit card and getting a receipt, not by giving them permission to keep my card on file and charge me as they wish. they want me to pay an extra $6 for this. this is all wrong!!!! on december 11 I almost died in a car accident and I don't have anyone to take care of my financial issues so if I had died, they would keep charging me forever.

what kind of policy is this?

Business

Response:

Please see attached

Review: I went into Philadelphia Sports Club in mid-March to cancel my membership. The manager of the club informed me that I had cancelled my membership and it would be effective the first week of April. I was billed by the club again and called to find out why and they informed me my membership had not been cancelled. They also informed me that I will be billed once more and now my cancellation is not valid until May 1st. The billings after I cancelled will total $90.00.Desired Settlement: I would like Philadelphia Sports Club to honor my original request to cancel my membership and refund my $90.00. I have not used the facility since I originally requested my membership to be cancelled.

Review: I am a member of PSC and have been for quite a few years. Because of injury and travel I have not used the club since Jan 16 2013 (9 months) .

I went to cancel my membership today effective immediately. I was told that I could not do that. I had to pay for an extra month and be a member --

receiving No Services ( because I will not use the club).. It is my fault for paying for many months that I did not use the club but for it to be a policy that you have to be a member longer than you want to be just doesn't sit well with me. This isn't a security deposit- and by the way the home office knew immediately that I had canceled my membership so it is not a book keeping issue either. I did sign a contract about a million years ago. This is Bad Business.

I want the month's payment refunded-

BY the way the person at the Desk would NOT ACCEPT my Cancellation if I did not PAY FOR THE UNWANTED EXTRA MONTH .Desired Settlement: I want a refund for the month's membership that I do not want to be a member and will not use the club.

Review: [redacted] at PSC [redacted] sold me a month-month membership. He put a contract in front of me that did not at all represent what we agreed on, rushed me through signing it, and then didn't provide me with a copy to take home. It was only 1 month after signing up when I went to cancel that it became clear that he signed me up for a year contract membership.Desired Settlement: Please cancel my contract immediately.

Review: I received an email notification from Philadelphia Sports Club (PSC), or their parent company Town Sports, notifying me that my credit card information that they had on file was about to expire. Shortly after, I began to receive daily and very annoying automated calls from phone number [redacted] I am guessing about my account. I say guessing because the talking machine identified itself as Town Sports; I do not respond to automated calls and definitely not automated calls asking me to press numbers and wait for a representative.I attempted to log onto PSC's website to update my information but for whatever reason, my account was gone. Once I figured out that I needed to create a new account, I created a new account. With my new account, I logged onto PSC's website and updated my credit card information. The calls continued even after I updated my account.Tuesday, November 26, I physically went into PSC to straighten out any issues. I gave a sales representative my credit card to take care of any balance they felt I owed to them. The charged my credit card and the calls still continue.Today alone, I received a calls from Town Sports at 8:30am and 8:45am. I do not appreciate this dialer calling me repeatedly especially when I do not owe anything and it is certainly very inconsiderate to call me repeatedly so early in the morning.Desired Settlement: I want two things:1. I want the phone calls to stop immediately!!2. I want PSC to fix their website. Not only is the site difficult to navigate, it also keeps removing my account information (this request is for their sake as it will not matter to me since I am cancelling my membership).

Business

Response:

Good Day,

**. [redacted] has been removed from our call lists and I ensured his membership was cancelled with no outstanding balance. Our website is undergoing a major overhaul in the next few months and we appreciate the feedback we've received as it will help our redesign.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I tried to cancel the NYSC membership since April 2013. I submitted the doctor note that I won't be able to go to the gym anymore. I am a customer that I told them many times, I want to cancel my membership. NYSC refuse to cancel and kept charging my credit cards for the membership I didn't use since 2013.l Again, today Dec 10, 2013, NYSC emailed me and refuse to cancel my membership and still continuing charging me membership fees for the service I didn't use since April 2013. I just want them to Cancel my membership, and they refused even I provided them with a doctor note.Desired Settlement: I want NYSC to cancel my membership and stop billing me and I want NYSC stop stealing money from my bank accounts. I want them to refund me back my money for the service I didn't use since April 2013. Last and foremost, I just want them cancel my NYSC Membership period.

Business

Response:

Good Day,

[redacted]'s membership has been cancelled and the balance from disputed payments has been cleared. No further billing will occur.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: they haven't refund my money they took every month from my bank account. I gave them the doctor note. NYSC stuff took my membership key card from me and took the letter. but NYSC still take the money from my bank account. I thought I can trust NYSC, but instead they took my membership key card and told me it's cancel because I won't have the key card then I didn't go to NYSC since then.. If you look at my membership history. I didn't go since I gave them the letter in April 2013.

Attached is the doctor note I gave them. and in December 2013, they send me an email letter a doctor note is not good enough. NYSC won't cancel my membership without Revdex.com help, but they still didn't refund my membership money they took from my bank account. At least I want my membership money back from May 2013 to current.

Regards,

Business

Response:

Good Day,

Thank you for providing the Physician's note. I have requested a refund for April - September as October - December were disputed and removed. The total refund request is $419.70.

Thank you

Review: Okay so a friend and I decided to sign up with the gym back in early July since they were having a special. We were told that the membership deal would be for 2 months. We both read the contract. Nothing seemed sketchy so we signed on with the gym for the summer. August rolls around and I see that my account got charged again for the gym fee. I called up the gym and asked why I was being charged. They referred me to some customer service girl who never seemed to show up for work. Finally I got through and she said she would discontinue my membership and credit my account the $115 I was owed. I contacted the gym 2 weeks later after my account failed to be credited. I was informed the only one who could credit my account the memberships of both my friend and myself was the manager. A few days pass and September rolls around. Like clockwork, I was then charged a second time. Now they have overcharged me a total of $225. I physically went to the gym with my friend. They said I would have to speak to the manager. After about 5 isolated attempts of trying to get in contact with the manager I flipped out on the desk attendant (this was over the phone) and angrily hung up. In a matter of 15 minutes the manager of the facility, called me. She said that the girl who dealt with my issue left and never followed up. Carla said she would cancel my account (charging me a cancellation fee...) and would credit my account. She said this would take about 2 weeks. It has been 3 weeks. I emailed her. I called the facility. She never seems to be there. My friend called on multiple occasions. Every time we describe our issue to the attendant present they are EXTREMELY sketchy. This has been a horrible experience. About 2 months later and no progress after assertively addressing the issue. Poor professional behavior on the part of all members working at the gym.Desired Settlement: I do not want to be charged any cancellation fee. I want to be credited the full amount of $225 (this include my membership and my friends membership). They have shown extremely poor professional behavior. Therefore I see no need for them to charge me a cancellation fee since none of the employees working there have the ability to do their own jobs, especially the manager.

Business

Response:

Good Day,

To better investigate the issue; can you please provide the following:

Your friend's name

A copy of the contract that you signed

TSI does not offer 2 month memberships at any time. The membership that was enrolled is a 1 year core membership and requires a 12 month commitment. If the membership was offered as a 2 month membership and the enrollment was done in July, why is the August payment being disputed? August would be included in the 2 months.

Please provide the information so that I can investigate further.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Revdex.com of Metro DC and Eastern PA4:32 PM (17 hours ago)to me---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Sep 26, 2013 at 12:49 PM

Subject: Information

To: [email protected]

My friend's name is [redacted], he was able to get in touch with the manager today. She informed him the person that processed our account, [redacted], was involved in "unscrupulous behavior" and is no longer with the company. So my understanding is that he lied to us and gave us a contact that did not contain all the information. I had no idea that he signed us up for a yearly contact. I would've never agreed to that since my University's gym hours suffice during the semester.

I am currently looking for the contract and will send it as soon as I find it.

Regards,

Business

Response:

Good Day,

The Manager of the club has submitted a refund that was processed on 9/28.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have only been credited $98.95. They overcharged me a total of $225.

So therefore they still owe me $126.05.

Regards,

Business

Response:

Good Day,

The original complaint stated that you signed up for a 2 month membership. The total fees paid included $53 at time of enrollment + 3 months at $54.99 = total of $217.97. Based on the statement in the complaint, the membership should have been active for 2 months starting in early July. This would mean the total cost of the membership would have been $162.98, including the $53 at time of enrollment + 2 months at $54.99. Based solely on the statement made by the consumer in the original complaint, the total refund should only be for 1 month of overcharge at $54.99.

[redacted] is asking for a full refund of everything he paid. [redacted] used the service and as such, we are returning an amount for overpayment based on [redacted]'s statement. No further refund is due.

Thank you

Review: Between 29 Sept. and 2 Nov. of this year, I have made more than ten complaints to various departments and managerial personnel of this company, almost all re: a serious issue (conduct by another member in violation of club and company policies) at one location which was detracting from my ability to utilize and enjoy my membership fully.

Though I was promised once by the General Manager of the branch where I was experiencing this issue that action would be taken, no substantial improvement occurred. My complaints to Member Services have received no more than an automated reply, with no further follow-up, despite TSI's continually professed commitment to listening to and implementing member feedback. Worse, management at the branch where this issue has been occurring have been aware of the problem and have dismissed my complaints, with the Customer Service Manager essentially calling me a liar.

In the meantime, they have continued helping themselves to their membership fees courtesy of automated billing.Desired Settlement: I want a refund of the last monthly membership fee billed to my card, in the amount of $42.79. I made a complaint on the 2nd of this month, giving them until the close of business the following Monday, 4 Nov, to rectify the problem satisfactorily (I would have worked out in the branch where I had the problem the following day). However, I did not hear from them except for an automated reply and so canceled my membership. Since I did not utilize any TSI branch this month, I owe them nothing, esp. since they did not honor their own obligations, as I explain above.

Business

Response:

Good Day,

Member conduct can be addressed when it specifically breaks the rules and regulations of TSI. If the matter at hand did not do that, there is little or no action that we can legally take. Without having a description of the action, I cannot justify a refund. The November 1st payment will be used as the required 30 day notice to cancel memberships as agreed to in the attached contract.

Thank you

Review: In January 2013 I initiated my membership at PSC [redacted] with [redacted]. My membership was to be a month-to-month, no commitment membership. With the warm weather and my use of another fitness studio, I no longer need PSC and wish to cancel my membership. I contacted TSI via website inquiry on April 10, and received an e mail response stating: We received your request to cancel your membership ([redacted]). Your membership is a 1 year commitment initiated on 1/22/13. To cancel your membership early, we require an early termination fee of $150 per your agreement. Knowing that this is incorrect, I contacted customer service via telephone. The customer service representative confirmed that I had signed a one year contract, and I asked her to forward me a copy of said contract. When I opened the e mail, I found a one year long contract, signed in three separate places, with a signature that is not mine. On April 22 I mailed a letter, certified, to gym manager [redacted] explaining the situation, which I copied to their corporate headquarters in New York City. As of today, May 1, I have received an email from corporate headquarters restating that I must pay $150 penalty to cancel my membership, per the contract, which of course I did not sign.Desired Settlement: Since my contract is a forgery, I expect to be relieved of any and all further payment responsibility, including a "cancellation fee" and for my membership to be cancelled. Furthermore, I would like charges brought against the club and/or individual who forged my signature.

Business

Response:

Good Day,

The claim of a forged document indicates a criminal act. In this case, we request that you go to the police. We are unable to determine forgeries and rely on law enforcement to handle cases like this.

Once a police report is filed and an investigation is conducted, we can determine the validity and whether or a not a refund is due.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am attempting to resolve the issue without resorting to legal actions resulting in court proceedings. I am hoping that the business will take the ethical route and take ownership of this unscrupulous practice. Any reasonable person can look at the signature on the contract and my known, consistent signature and see that they are not coming from the same hand. The person who signed the contract did not even spell my name correctly.

Regards,

Business

Response:

Good Day,

We cannot make determinations on signatures. Please contact local law enforcement.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Apparently nobody at TSI/PSC communicates- when a local ABC affiliate contacted the club's manager, [redacted], about the matter, she called me, apologized profusely, and assured me that my membership has been cancelled with no penalty. She has put written confirmation in the mail which I expect to receive today or tomorrow. She handled this matter professionally- whomever is responding to this complaint a) has no idea what is going on at this location and b) has disgracefully unethical business practices.

Regards,

Business

Response:

Good Day,

Town Sports International has over 160 locations.

Using the Revdex.com to discuss a dispute sends it to a single contact in the

Corporate Structure. Any claim of forgery should be handled through local law enforcement because it is a claim of illegal activity. Business practices do not dictate making legal decisions in which we are not qualified to make. If [redacted] has a level of knowledge that allowed her to resolve the issue that is not apparent at our location, we are happy she could do so.

Again, any claim of illegal activity should have been turned over to the police so that proper prosecution could be made. By not doing so, we are allowing the individual to possibly do it again at another business.

The desire of the member to not take the appropriate action does not reflect the business practices of TSI.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Please be assured, that a complaint is still pending with the Pennsylvania Attorney General Bureau of Consumer Protection. It is in their hands to investigate at this point. So, yes, this was turned over to the proper authorities.

Regards,

Review: I signed up for a personal training program with this gym. The trainer asked at the beginning if I had any previous injuries that she should be aware of. I told her I had hurt my knee previously. She said we would build it up slowly. As we progressed I noticed my knee start to lose stability and was in pain. I put my training schedule on hold at her suggestion to give me time to have a orthopedist check me out. My schedule was put on hold for 1 month. In looking at my bank statements I realized that the schedule was never put on hold and I was billed. At the end of the month she texted me to let me know my schedule was coming off hold. That day I called the club to speak to them to place my schedule on hold for another month as the doctor’s office had a two month wait. I explained my situation to the gentleman who picked up the phone. He said I would need to speak to the Fitness Director and that the Fitness Director would call me back. I never received a call. I continued to call and leave messages for the Fitness Director. He never responded. Meanwhile, I kept getting billed for the training sessions every month. The doctor said that the exercises I was doing in the training sessions had a direct negative impact on my knee. The billing and non-response went on for months. I called the parent company. They said I needed a doctor’s note that stated: “I could not work out with the trainer for 6 months” in order to get a refund. I provided the company with that note. Still no response and no refund. I called the parent company time and time again. I finally spoke to a [redacted] who assured me I would get my refund. I have followed up via email and phone. I still have not received a refund. [redacted] indicated that she has never heard back from the Fitness Director either. I am stuck in a loop on non-response and inaction.Desired Settlement: This business should not be able to operate under a non-response plan to avoid refunding their customers. I researched the company online - [redacted] lists several reviews from customers experiencing the same situation as me. That is unethical and an unfair business practice.

Review: On 1/4/2013, I noticed that my debit card had been charged $29.95 on 1/2/2013 and $29.00 on 1/3/2013. I immediately called Town Sports International to report this because I did not have an active membership under New York Sports Clubs anymore. When I called, I was told that the membership I had cancelled months before had been transferred over to a new member without my authorization. The payment information was never changed by the membership consultant therefore my debit card had been charged the monthly charge and the rate-lock guarantee fee. Because my debit card had been used without my authorization, I closed the debit card and replaced it with another under the same bank account. I have been waiting since 1/4/2013 to receive the refund. It was in no way my fault that the billing department failed to verify the information on my debit card and failed to realize that the name on the debit card did not match the new member's name who is a complete stranger to me. My debit card was billed right away, yet it is taking an unreasonable amount of time for me to receive the refund of the credited amount which has caused me an immense inconvenience. I do not understand how the company can continue to open memberships without first dealing with erroneous and fraudulent situations such as mine. The money I have linked to my debit card is all I have. The thought of having it taken and not being able to retrieve it, is horribly terrifying. I am disgusted by the amount of time it is taking for me to receive my money back, as my family is in need of it, the reason why I do not have a club membership. I have sent all requested information to Town Sports International and was told that the refund request was sent. I have called many times since 1/4/2013 and I keep getting the same response every time. I have spoken to and emailed [redacted] and many others. Every time I call, I am told that a refund request was sent and that I will see $58.95 refunded back to my account in 7-14 business days. It has been well over 7-14 business days, it has been almost 2 months. I think it is unfair for me, as the victim in this situation, to have to wait all this time for money that should have never been withdrawn from my account. I am tired of calling and hearing to give them another 7-14 business days. This is terrible service. I need my money. There is no reason why I should have to wait if this was an error on their part. My debit card was charged and my money was taken because the membership I cancelled months ago was transferred to a stranger without my authorization and because the billing department failed to verify the billing information and realize that the debit card name did not match the member's name. I have also tried calling and getting in touch with a supervisor or someone higher up for the company but I am always told that it is not possible. The contact phone number for Town Sports International that I have been calling is ([redacted]. I do not know what else to do. Please help!Desired Settlement: I need $58.95 refunded back to my debit card account.

Review: I am visually impaired. PSC is a gym located close to my residence. I was signed up by one of their agents. the agent went over the contract with me. I explicitly told him that I did not want a yearly contract. He assured me that I would be getting a promotion for a month to month contract. He had to call in to get special authorization because the offer had just expired. He made a phone call while I was in the office with him. He ran my card, but made a mistake and ran it again. I signed the contract believing that I had a month to month agreement. The agent wrote an addendum, he had another employee sign it as a witness. I also signed the addendum. I thought the purpose of the proceeding was to give me a greater right to cancel at any time. the agent went on to tell me to make sure I kept the addendum. I later learned that my card was charged the same fee twice, 107. I also learned that the addendum merely stated that the agent went over the PSC contract. I tried to cancel but they continued to collect payment.Desired Settlement: I would like a refund for the month of June 2014

Business

Response:

Good Day, The membership of [redacted] has been cancelled with no further billing. Please see the attached signed membership agreement. We advised the member that he could pay for May dues and initiation, then we would cancel the membership; he did not accept this offer. We have waived the past due balance of $54.99 and no refund is warranted. Thank you

Review: I have terminated my NYSC membership as of 10/2/2013 was told I will not be charged any more. In November I was charged so I called TSI member services were the customer service representative apologized, said he would put in a refund request form and I asked if I would not be charged anymore,the customer service rep said no you will not be charged again. now in December I have been charged again, it seems like no matter how many times I attempt to fix this issue I am still chargedDesired Settlement: I just want my money to be refunded and to never be charged again by tsi member services

Business

Response:

Good Day,

I apologize for the inconvenience. It looks like **. [redacted]'s key tag is being used by another person and has incurred usage fees. We are requesting a refund in full for all the usage fees ($237.50). I have also ensured that the membership is cancelled and the key tag is deactivated so that no further billing will occur.

Refunds normally take 10-14 business days to be available to the consumer.

Thank you

Review: I cancelled my membership in April because I was moving out of [redacted] at the end of May; I did this by speaking with an employee in the membership office. I was abroad conducting research this summer (I am a professor) and so I only just noticed now that I have returned to the US (living in a different city) that I have been charged monthly membership all summer and fall. The membership services person with whom I spoke said that because I could not prove that I had cancelled my membership I would have to provide her with proof that I had been in Europe during the summer in the form of a letter from my company. I teach at a university where I expected to conduct independent research, and so no such letter exists; this is not the corporate world. I tried to explain that the issue was not that I had been abroad, but rather that I had cancelled and my request was not processed. I was on a month-to-month membership, not an annual contract, so it shouldn't matter why I cancelled, only that I did and that an employee of their company failed to process it correctly or at all. The upshot was that since I cannot prove with documentation that I walked into the gym and spoke with an employee in the membership office, there is nothing they can do.Desired Settlement: I would like the charges from May-Oct ($59.95/month, for a total of $359.70) refunded.

Business

Response:

Good Day,

We would be happy to provide a full refund upon receiving proof of your residence abroad. Any type of lease, rental agreement, letter from the institution, utility bill or passport would be sufficient.

Thank you

Review: TSI has charged me more than twice the usual member's fee (passport level)

On the several occasions I called nobody has answered. In total I have spent more than two hours waiting on the phone.Desired Settlement: I want to cancel my membership, this business is not serious anymore. Also I want a compensation for the time spent trying to talk to them.

Business

Response:

Good Day,

**. [redacted]'s membership has been cancelled in accordance with TSI's 30 day notice policy. [redacted] was not overcharged in July, he was charged for his June dues that were returned to us by his bank plus his July dues and 2 late fees. No refund will be submitted as all charges are valid and membership will be effectively cancelled as of 7/31.

Thank you