Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ Thank-you for giving us the opportunity to share our side and the facts from our perspectiveOur mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a common practice of Towne Centre Furniture Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from should not have been cause for a state of emergency My staff took messages and left them for me to handle when I had the time and opportunityUnfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice [redacted] as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer)Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice [redacted] the monies to be held as an in-store credit, with a view to a future sale [redacted] We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance Prior to the letter from the Revdex.com I spoke with Mr [redacted] , we came to an agreement, their [redacted] was refunded within the hour of our conversation in the amount of $1,as per attached and we did charge a smaller that 25% restocking fee as per invoice *** If you have any further questions please do not hesitate to call me on my cell Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they did refund the money to my credit card less the 25% they keep for restocking he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement [redacted]
Initial Business Response /* (1000, 5, 2016/05/18) */
Thank-you for giving us the opportunity to share our side and the facts from our perspective. Our mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a...
common practice of Towne Centre Furniture.
Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from 2014 should not have been cause for a state of emergency.
My staff took messages and left them for me to handle when I had the time and opportunity. Unfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse.
Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice [redacted] as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer). Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice [redacted] the monies to be held as an in-store credit, with a view to a future sale. [redacted] We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance.
Prior to the letter from the Revdex.com I spoke with Mr. [redacted], we came to an agreement, their [redacted] was refunded within the hour of our conversation in the amount of $1,397.36 as per attached and we did charge a smaller that 25% restocking fee as per invoice [redacted].
If you have any further questions please do not hesitate to call me on my cell.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did refund the money to my credit card less the 25% they keep for restocking .
he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement.
[redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ Thank-you for giving us the opportunity to share our side and the facts from our perspectiveOur mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a common practice of Towne Centre Furniture Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from should not have been cause for a state of emergency My staff took messages and left them for me to handle when I had the time and opportunityUnfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice [redacted] as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer)Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice [redacted] the monies to be held as an in-store credit, with a view to a future sale [redacted] We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance Prior to the letter from the Revdex.com I spoke with Mr [redacted] , we came to an agreement, their [redacted] was refunded within the hour of our conversation in the amount of $1,as per attached and we did charge a smaller that 25% restocking fee as per invoice *** If you have any further questions please do not hesitate to call me on my cell Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they did refund the money to my credit card less the 25% they keep for restocking he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement [redacted]
Initial Business Response /* (1000, 5, 2016/05/18) */
Thank-you for giving us the opportunity to share our side and the facts from our perspective. Our mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a...
common practice of Towne Centre Furniture.
Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from 2014 should not have been cause for a state of emergency.
My staff took messages and left them for me to handle when I had the time and opportunity. Unfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse.
Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice [redacted] as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer). Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice [redacted] the monies to be held as an in-store credit, with a view to a future sale. [redacted] We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance.
Prior to the letter from the Revdex.com I spoke with Mr. [redacted], we came to an agreement, their [redacted] was refunded within the hour of our conversation in the amount of $1,397.36 as per attached and we did charge a smaller that 25% restocking fee as per invoice [redacted].
If you have any further questions please do not hesitate to call me on my cell.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did refund the money to my credit card less the 25% they keep for restocking .
he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement.
[redacted]