Towne Pump

Town Pump -Sweet Home received a phone call 3/10/from customerregarding this issueOur supervisor responded immediately to herHe verifiedthe $sale on our merchant booksIn addition he contacted our credit cardprocessorThey confirmed the $sale as well as a temporary hold of $74.00which is customary and mandated to our industry when a debit card is processedas a credit transactionOur processor found no record of the $transactiongoing through on this day for this site.On 3/our supervisor again called our processor to confirm the amounts hadnot changedNo $was showing at this time as well.The supervisor notified her of this on 3/and again on the morning of 3/Heoffered to provide his contact information to her to forward to her bank so theycould together resolve our mutual customerShe ended the phone call and wehave not heard from her or her bankOur records indicate we received only$for this sale transaction .If the customer could check with her bank she should see just a $charge.The temporary $should be processed and removed from her account.If we can be of further assistance, please let us know.Truax Corporation

Town Pump -Sweet Home received a phone call 3/10/16 from customerregarding this issue. Our supervisor responded immediately to her. He verifiedthe $10.00 sale on our merchant books. In addition he contacted our credit cardprocessor. They confirmed the $10.00 sale as well as a temporary hold of...

$74.00which is customary and mandated to our industry when a debit card is processedas a credit transaction. Our processor found no record of the $126.00 transactiongoing through on this day for this site.On 3/11 our supervisor again called our processor to confirm the amounts hadnot changed. No $126.00 was showing at this time as well.The supervisor notified her of this on 3/10 and again on the morning of 3/11. Heoffered to provide his contact information to her to forward to her bank so theycould together resolve our mutual customer. She ended the phone call and wehave not heard from her or her bank. Our records indicate we received only$10.00 for this sale transaction .If the customer could check with her bank she should see just a $10.00 charge.The temporary $74.00 should be processed and removed from her account.If we can be of further assistance, please let us know.Truax Corporation5417581500