Towne Storage

Customer placed order on 2/at 11:amThe order was pre-authorized for 47.04. The order shipped on 2/We settled with her bank on 2/in the amount of 46.04. Pre-authorizations generally revert back to the customer’s account within 3-business days from the date the order ships
which, at the latest, would be 2/(Monday is a holiday)This is of course dependent on her bank. Customer contacted us on 2/and was told the same information as provided above regarding the turnaround for pre-auths See email corresponds below between customer and customer service agent.You have not refunded me in fact you have now ran your transaction through twice on my card without my permission or consentI will be pursuing legal action against Laura Mericer for using my card without my permission this is unacceptable On Feb 14, 6:PM, "Laura Mercier" wrote:Dear Ashley, Thank you for contacting Laura Mercier. We apologize for any confusion. A 10% discount is offered for signing up to receive our emails. When you questioned the 20% discount, I was unsure of what you were referring to. We would be happy to honor this 10% discount in the form of a refund A refund in the amount of $was issued to your Visa credit card ending in ***Please keep in mind that your financial institution may take approximately 3-business days to reflect this transaction in your account. If you require further assistance, please feel free to contact us [email protected] call us at 1-888-MERCIER(1-888-637-2437), Monday through Friday between the hours of a.mand p.mCTWe will be happy to assist you in any way that we can. Thank you for shopping with us, Ashley. Have a lovely day! Please email me if you have any other questions Sincerely,Sandra *** Customer Service Manageremail: sandra.***@gurwitchproducts.com

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

As stated the customer did place an [redacted] with Laura Mercier Cosmetics. Unfortunately, the [redacted] [redacted] eye color did not ship with her order. The customer did contact us to make us aware of the missing product.  We  apologized to the customer and told...

her would ship the missing items out to her immediately, but that particular shade of the [redacted] was now out of stock. We notified the customer we could either send a different shade or process a refund. The customer did not want a refund nor a different color. At that point we told the customer we would have to refund her money. The customer was issued a refund for the [redacted] [redacted] eye color on 1/12/17.  We made the customer aware we had issued her a refund. The customer saw the [redacted] [redacted] eye color in stock at a retail location and requested that we give her a voucher or have the retailer give her 20 percent off the [redacted] [redacted] eye color. This is a request we are unable to fill because this 20 percent promotion was for in stock products and for [redacted]s only (which was stated in the original email the customer received). Other retailers or not affiliated with our transaction, promotions, returns or exchanges as we are not with theirs therefore, we cannot make a retailer honor one of our promotions.  For your reference I have attached a copies of the promotion. Because of the inconvenience we have caused the customer we have shipped the customer an [redacted] [redacted] eye color free of charge.  She should receive the order in 4 to 7 business days.