Townsend Neon, Inc. Reviews (2)
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Townsend Neon, Inc. Rating
Address: 31550 Gossett, Rockwood, Michigan, United States, 48173
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Address: 31550 Gossett, Rockwood, Michigan, United States, 48173
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I am rejecting this response because:i do not want store credit, I will be doing all future business transactions with other companies.I paid for a product, that product did not work for my application, so I returned it. I want a full reimbursement for the money I spent. I now am out the money I spent and nothing to show for it. Again, I do not want store credit, there is nothing else I need for the wheels for my car.. and I do not want to deal (in the future) with a company that has not provided a quality product and failed to provide customer service. I want a full refund for the money I’ve spent. After the the two parties can go their separate ways. Thank you [redacted]
Mr. [redacted] purchased the centercaps on Feb. 6, 2017 and contacted us aprox. in July 2017 to inform us of 1 bad hubcap. Our sales rep., [redacted] told Mr. [redacted] that he will be sending him a free replacement free of charge even though it was past the store’s policy...
warranty, Mr. [redacted] was fully aware and acknowledge the replacement. 2 weeks after we sent him the replacement, without our knowledge, we received a letter dated July 31 along with the 4 centercaps (including the replacement we sent him) from Mr. [redacted] indicating that he no longer needed the centercaps, that it was not working out for him, and that he had purchased another set of centercaps. Mr. [redacted] then contacted our sales rep. [redacted] and ask if [redacted] could give him some sort of store credit instead, knowing that he couldn’t return the centercaps. [redacted] informed Mr. [redacted] that the centercaps had been used, scratched and that we cannot accept the product back because it is well past the store policy but did however inform Mr. [redacted] that we will give him some store credit towards his next purchase.Our sales representative acted in good faith in serving Mr. [redacted] even though the product was well past the warranty.