Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received a refund from SOD or it's agentThe agent advised me that missing issues were my problemMissing issues were mailed and I was to chase down these issues through Canada PostI demanded a refund and have received nothingThank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***’s order is on fileThis subscriptionstarted with the 6/*/issueShe has contacted us times about missed issuesand she has been extended issues to date But, her issues do not comevia ***She is in a hand delivery area where her issues are delivered on Satto her
driveway or Walkway like her newspaper would be. If she is having delivery problems, there is a dedicated number,###-###-#### she can callOr we can put back into *** but cannot guarantee on-timedelivery since most copies in her area are not going by ***Or, we canrefund. She needs to let us know how to proceed
*** ***'s copy of Soap Opera Digest delivered his his door each week by Hand deliveryThe delivery company has reported there has been no problems with his delivery.A picture is attached showing it in front of his door.I see no delivery problems for this person. I do see he has called our
customer service number and has been extended issues already.Based on the service information I have received, I cannot extend the subscription any more.The only option remaining for delivery would be to switch him back to the ***Because most people in his area receive home delivery, I could not guarrantee on time delivery if switched
As stated, the order was canceledThe last issue sent was the 9/**/Iss. The original order was sent to us from The 3rd party Magazine sales agent: NPE (National Publishers Exchange) they can be reached at CS number: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Is there any way I can physically mail the information to you? For some reason, I am unable to scan and attach any files showing my checksThis would give me a chance to resolve this with youThank you very much?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The subscriber just canceled her order on 7/** after receiving extensions for missed issue of copies on 7/** and copies on 7/**The order was then canceled on 7/** and refund was issued
I have checked our files and we do not have an active current subscription to The National Enquirer to the name and address listed on your complaint.The last subscription expired with the Aug *, issueIt was paid in full at that timeI am not sure if the order you are questioning was placed
directly with us or through a magazine sales agentIn either case, if you can attach a copy of both sides of your check and the invoice you received, I can help to straighten this situation out. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I would like a FULL REFUND!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has preliminarily been resolvedI'll be submitting the information as soon as possibleThank you
Sincerely,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never purchased anything through anyone. I don't even read fashion or gossip magazines and I don't purchase through agencies, I only purchase directly through the magazine itself. Could I please have the name of the agency so I can clear it up with themthank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I did get to finally talk to someone and they are...
looking into getting me the refund now. Thank you.
We received a request to enter an order for Star, Men's Fitness and OK Magazine in [redacted] name from a third party magazine sales agent. These orders came to us as paid in full orders and were started. Two of these subscriptions to Star and Men's Fitness have already been suspended. I will...
request to have OK Magazine suspended as well. Please allow 4 weeks to stop. It is up to the sales agent to issue any refunds if there is any due. Please note, I will also mark our files as "do not promote" but we have no control over the 3rd party agent from still sending you mailings. We did not give them your names. They develop their own mailing lists. Feel free to contact our Customer servixe number if you have any questions ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. please advise business I hadn't received any notification from the magazine and that is why I filed a complaint. After I filed a complaint is when they finally returned my messages. Rest assured I will not be renewing my subscription. This is the worst Terrible customer service
Sincerely,
[redacted]
All copies of his subscription were labeled and directly mailed into Canada Post. Once in their mail stream, we have no control over delivery. they are an independent delivery company. That is why you were asked to contact them. Per your request, the subscription was canceled. A refund for $54.10 was mailed on 8/*/17 for the remaining issues plus missed issues. We will not refund full amount as he noted he received the first half of the year. The check will arrive in about 3 weeks from the mail date. Check is in US funds.He needs to be patient to receive the check. I consider this matter closed unless the check does not arrive by end of month.
Dear [redacted],According to our records you placed an order for OK Magazine back on Sept [redacted], 2014 through a magazine sales agent. Our file indicate it was paid for through that agent. We have no record of ever receiving any correspondence from you concerning this subscription.Per your request we...
will be canceling the subscription. You will need to contact the sales agent for this order if any refund on the remaining copies are due.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
PS I think it is absurd to believe that Canada Post has lost 4 (at the least) copies of this subscription but I just want to be finished with this company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received a refund from SOD or it's agentThe agent advised me that missing issues were my problemMissing issues were mailed and I was to chase down these issues through Canada PostI demanded a refund and have received nothingThank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***’s order is on fileThis subscriptionstarted with the 6/*/issueShe has contacted us times about missed issuesand she has been extended issues to date But, her issues do not comevia ***She is in a hand delivery area where her issues are delivered on Satto her
driveway or Walkway like her newspaper would be. If she is having delivery problems, there is a dedicated number,###-###-#### she can callOr we can put back into *** but cannot guarantee on-timedelivery since most copies in her area are not going by ***Or, we canrefund. She needs to let us know how to proceed
*** ***'s copy of Soap Opera Digest delivered his his door each week by Hand deliveryThe delivery company has reported there has been no problems with his delivery.A picture is attached showing it in front of his door.I see no delivery problems for this person. I do see he has called our
customer service number and has been extended issues already.Based on the service information I have received, I cannot extend the subscription any more.The only option remaining for delivery would be to switch him back to the ***Because most people in his area receive home delivery, I could not guarrantee on time delivery if switched
As stated, the order was canceledThe last issue sent was the 9/**/Iss. The original order was sent to us from The 3rd party Magazine sales agent: NPE (National Publishers Exchange) they can be reached at CS number: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Is there any way I can physically mail the information to you? For some reason, I am unable to scan and attach any files showing my checksThis would give me a chance to resolve this with youThank you very much?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The subscriber just canceled her order on 7/** after receiving extensions for missed issue of copies on 7/** and copies on 7/**The order was then canceled on 7/** and refund was issued
I have checked our files and we do not have an active current subscription to The National Enquirer to the name and address listed on your complaint.The last subscription expired with the Aug *, issueIt was paid in full at that timeI am not sure if the order you are questioning was placed
directly with us or through a magazine sales agentIn either case, if you can attach a copy of both sides of your check and the invoice you received, I can help to straighten this situation out. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I would like a FULL REFUND!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has preliminarily been resolvedI'll be submitting the information as soon as possibleThank you
Sincerely,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never purchased anything through anyone. I don't even read fashion or gossip magazines and I don't purchase through agencies, I only purchase directly through the magazine itself. Could I please have the name of the agency so I can clear it up with themthank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding American Media, Inc. has been resolved.
Sincerely,Lawrence G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I did get to finally talk to someone and they are...
looking into getting me the refund now. Thank you.
We received a request to enter an order for Star, Men's Fitness and OK Magazine in [redacted] name from a third party magazine sales agent. These orders came to us as paid in full orders and were started. Two of these subscriptions to Star and Men's Fitness have already been suspended. I will...
request to have OK Magazine suspended as well. Please allow 4 weeks to stop. It is up to the sales agent to issue any refunds if there is any due. Please note, I will also mark our files as "do not promote" but we have no control over the 3rd party agent from still sending you mailings. We did not give them your names. They develop their own mailing lists. Feel free to contact our Customer servixe number if you have any questions ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. please advise business I hadn't received any notification from the magazine and that is why I filed a complaint. After I filed a complaint is when they finally returned my messages. Rest assured I will not be renewing my subscription. This is the worst Terrible customer service
Sincerely,
[redacted]
Absolutely she can mail the info. Please send it to me at:[redacted] Please also include a print out of this Revdex.com complaint. Thank you
All copies of his subscription were labeled and directly mailed into Canada Post. Once in their mail stream, we have no control over delivery. they are an independent delivery company. That is why you were asked to contact them. Per your request, the subscription was canceled. A refund for $54.10 was mailed on 8/*/17 for the remaining issues plus missed issues. We will not refund full amount as he noted he received the first half of the year. The check will arrive in about 3 weeks from the mail date. Check is in US funds.He needs to be patient to receive the check. I consider this matter closed unless the check does not arrive by end of month.
Dear [redacted],According to our records you placed an order for OK Magazine back on Sept [redacted], 2014 through a magazine sales agent. Our file indicate it was paid for through that agent. We have no record of ever receiving any correspondence from you concerning this subscription.Per your request we...
will be canceling the subscription. You will need to contact the sales agent for this order if any refund on the remaining copies are due.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
PS I think it is absurd to believe that Canada Post has lost 4 (at the least) copies of this subscription but I just want to be finished with this company.
Revdex.com:At this time, I have not been contacted by Weider Publications regarding complaint ID [redacted].Sincerely,[redacted]