Toyo Tech

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The issue here and the reason for the claim is NOT if the ceilings are repaired The problem is the numerous damages caused by the unaccepted and beyond poor workmanship on my $13,NEW ROOF That is not the problem I need for Supreme to (1) extend the Warranty to NINE YEARS, to assure there are no more leaks, ever again I do not pay $13,for a NEW ROOF to have leaks appear year after year (2) finish fixing the AREAS where, per Joe, "it Pop-up" and sealed with some sort of tape I am sure Supreme Roofing is able to assess where the PROBLEM is where water enters the building (rooms and back stair ways) and FIX it once and for all Leaks year after is absolutely non acceptableIf you found out a client of yours has had leaks since the year of installation, you should have gone yourself to find out WHERE does the problem starts...and you did not do anything from preventing to that happen ever again Supreme Roofing put yourself in my place....You would NOT ACCEPT A $13,leaky roof I h [redacted] that by putting yourself in my place, you will FIX my roof this year and stand behind your name and work

Fwd: Cause of continuous leaksInboxx to me ---------- Forwarded message ----------Date: Sun, Jun 11, at 2:PMSubject: Fwd: Cause of continuous leaksTo: [redacted] *** [redacted] ***---------- Forwarded message ----------From: [redacted] Date: Wed, Jun 7, at 3:PMSubject: Cause of continuous leaksTo: [email protected], J [redacted] < [redacted] >Joe:Searching for photos I have taken of the lousy workmanship by Supreme Roofing on my $13,new roof, I found the 2-attached photos where, Supreme Roofing messed up It came to mind that whoever the supervisor of the job was, did not know that he should have told the workers not to put the white roof product only down to the top of the gutter See photos attachedWith heavy rain and snow fall, much worse on a snow storm like you have in Niagara Falls, the gutters filled up with water and snow getting under the white roof product that is only attached by some round nailsInferior workmanship The roof product has to be longer down the wall, passed the gutters and not the few inches where you finished and cut the product To solve this problem, once and for all, the following needs to be performed by Supreme Roofing, at the earliest possible:Go back to the roof Separate the gutter all around the back and side areas where we have the leaks We have leaks in both 2nd floor bedroomsOnce you separate the gutters, the white roof product needs to be extended by the exterior wall, behind and pass the gutters length.The product will be attached pr***rly and this will prevent the product to pop up ever again, hence there will be no more leaks in those troubled areasGutters need to be attached back in place, pr***rly.The roof white product around the roof access hatch needs to be repaired, as wellWater enters thru the roof access hatch, cascading down the back stairs like an ***n faucet, for days I wish to emphasize that I will not accept patches here and patches there Before the repair above mentioned is scheduled, I will need to speak to Joe, then for Joe to meet with Jose and explain what is being doneIf it differs from my recommendation (above) and the owner has a better solution, I am ***n for conversations and only then will the repair be performed This needs to be agreed on or before June 14th Thank you

Every time you call to complain we were there to answer
your complaint assess the issue and addressed itWe had a appointment Monday a.mWe rang the doorbell, knocked on the door and called? the phone numbers we had for contactNo one answered the phone or the doorCome to find out your son was inside the whole time and didn't answer the doorNone of your questions or concerns ever went unansweredWe want to fix your drywall so we both can move on

Attached is the Warranty from Supreme Roofing dated May 14, Please let me know if you need any additional information I have a 3-page log of information since installation of the NEW roof by Supreme Roofing Thank you

Set up an estimate appointment very quickly A man came out and took pictures of the house and said he would have the estimate to us within a few daysdays go by and no estimate providedCalled numerous times during those two weeks for an answerNo one ever picked up the phoneLeft numerous voicemailsOnly got calls back(I missed one), finding out that they did not know why we did not have an estimate yet, and would look into itI went to the addresses listed on their pamphlet hoping to speak with a personOne location had a small room with a desk in the center with no one there, lights offThe other location was a P.OBoxTotal waste of timeThe person I spoke with on the phone never followed up to let me know why I was not given an estimate

I have attached the Workmanship warranty from Supreme roofing that which we are still within it's time limits. We have tried to contact them repeatedly to honor this warranty but they do not call us back. We have also contacted them via email with no response

We talked to the customer we visit their house inspected their roof and found the issues to be siding related

Fwd: Cause of continuous leaksInboxx to me ---------- Forwarded message ----------Date: Sun, Jun 11, 2017 at 2:18 PMSubject: Fwd: Cause of continuous leaksTo: [redacted]---------- Forwarded message ----------From: [redacted]Date: Wed, Jun 7, 2017 at 3:58 PMSubject: Cause of continuous leaksTo: [email protected], J[redacted] Joe:Searching for photos I have taken of the lousy workmanship by Supreme Roofing on my $13,000.00 new roof, I found the 2-attached photos where,  Supreme Roofing messed up.  It came to mind that whoever the supervisor of the job was, did not know that he should have told the workers not to put the white roof product only down to the top of the gutter.  See photos attached. With heavy rain and normal snow fall, much worse on a snow storm like you have in Niagara Falls, the gutters filled up with water and snow getting under the white roof product that is only attached by some round nails. Inferior workmanship.  The roof product has to be longer down the wall, passed the gutters and not the few inches where you finished and cut the product.  To solve this problem, once and for all, the following needs to be performed by Supreme Roofing, at the earliest possible:Go back to the roof Separate the gutter all around the back and side areas where we have the leaks.  We have leaks in both 2nd floor bedrooms. Once you separate the gutters, the white roof product needs to be extended by the exterior wall, behind and pass the gutters length.The product will be attached pr[redacted]rly and this will prevent the product to pop up ever again, hence there will be no more leaks in those troubled areas. Gutters need to be attached back in place, pr[redacted]rly.The roof white product around the roof access hatch needs to be repaired, as well. Water enters thru the roof access hatch, cascading down the back stairs like an [redacted]n faucet, for days.  I wish to emphasize that I will not accept patches here and patches there.   Before the repair above mentioned is scheduled, I will need to speak to Joe, then for Joe to meet with Jose and explain what is being done. If it differs from my recommendation (above) and the owner has a better solution, I am [redacted]n for conversations and only then will the repair be performed.  This needs to be agreed on or before June 14th.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 
The issue here and the reason for the claim is NOT if the ceilings are repaired.  The problem is the numerous damages caused by the unaccepted and beyond poor workmanship on my $13,000.00 NEW ROOF.  That is not the problem.  I need for Supreme to (1) extend the Warranty to NINE YEARS, to assure there are no more leaks, ever again.  I do not pay $13,000.00 for a NEW ROOF to have leaks appear year after year.  (2) finish fixing the AREAS where, per Joe, "it Pop-up" and sealed with some sort of tape.  I am sure Supreme Roofing is able to assess where the PROBLEM is where water enters the building (rooms and back stair ways) and FIX it once and for all.  Leaks year after is absolutely non acceptable. If you found out a client of yours has had leaks since the year of installation, you should have gone yourself to find out WHERE does the problem starts...and you did not do anything from preventing to that happen ever again.  Supreme Roofing put yourself in my place....You would NOT ACCEPT A $13,000.00 leaky roof.  I h[redacted] that by putting yourself in my place, you will FIX my roof this year and stand behind your name and work.

After I rejected the response, I wanted to explain why and could not find the place where to describe why I rejected it.  The initial complaint was NOT, again, NOT that I was upset because of the damages caused by the leaks and required repairing ceilings. The complaint against Supreme Roofing is that the sales representative assured me that once they put the new roof, there would not be any leaks again.  Supreme Roofing put the NEW roof product and the leaks have continued ever since.  What I need is for Supreme Roofing to fix, repair, fasten securely the roof product in the place where the roof product continues to pop-up (this is the word Joe from Supreme Roofing uses) causing the continuous LEAKS.  That is the real complaint.  I need for Supreme Roofing to guarantee the roof product they applied on a $13,000.00 will be secured in place so this coming rainy season and winter we do not experience any more leaks.  I want the guarantee in writing and their Warranty to be extended to 10-years. They do not have a problem with this extension because they stand by their workmanship and product.  Thank you

Yes, my son did call to reschedule and Joe from Supreme Roofing told him, he will call my son in 1-1/2 weeks to reschedule.  Joe told me the same.  Thank you

We repaired the drywall