Dear Revdex.com,Helvetica Neue"The car hasn't been washed that night and I was searching the whole dealer place, no any people or any car was washing there? Why do do you lie to me"? *** *** did n't say any single words to the question? After purchased the car, the second day night, I sent a message to *** *** too to ask the same question, he didn't respond me at allIs the *** went through the process with me, Why *** hasn't reply? *** Long jump out to tell a lie?
That day when Toyota Customer arranged me to meet him, I thought he would have showed me some high level quality to help me with the problemAfter met him, I found he was more dirty and evilHe shout and yelling at me like animal,
As disable person, what should I do to with this dirty human?
Please guide me and help me!
Regards!
*** ***
Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@toyota101.com
I have attempted to reach out to Mr [redacted] immediately following his YELP review. The response was sent through a private...
messaging on 7/12/2015. He went by the name of "[redacted] S" who posted this exact same content dated 7/11/2015
I'll paste the response that was sent to Mr [redacted] from my email. I have not heard back from him any further comments.
[redacted] L. Manager 7/12/2015
[redacted] - I realize that it's too late but I hope you and your wife will accept my most sincerest apology. Words can't express how disappointed I am with my team for letting you and your wife down. This is not how we want our guest to be treated. Thank you for taking the time to share your experience.
I'm out of the country but I give you my word I will have a conversation with [redacted] upon my return.
Again, I want to apologize to you and your wife for such a poor experience. Please feel free to contact me if you have any further comments that you would like to add. Thank you for sharing your story, and for it's worth, congratulations on your new Sienna.
[redacted]
General Sales Manager
[redacted]@toyota101.com
XXX-XXX-XXXX [redacted]
Dear Revdex.com,Helvetica Neue"The car hasn't been washed that night and I was searching the whole dealer place, no any people or any car was washing there? Why do do you lie to me"? *** *** did n't say any single words to the question? After purchased the car, the second day night, I sent a message to *** *** too to ask the same question, he didn't respond me at allIs the *** went through the process with me, Why *** hasn't reply? *** Long jump out to tell a lie?
That day when Toyota Customer arranged me to meet him, I thought he would have showed me some high level quality to help me with the problemAfter met him, I found he was more dirty and evilHe shout and yelling at me like animal,
As disable person, what should I do to with this dirty human?
Please guide me and help me!
Regards!
*** ***
See Attached
Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@toyota101.com
I have attempted to reach out to Mr [redacted] immediately following his YELP review. The response was sent through a private...
messaging on 7/12/2015. He went by the name of "[redacted] S" who posted this exact same content dated 7/11/2015
I'll paste the response that was sent to Mr [redacted] from my email. I have not heard back from him any further comments.
[redacted] L. Manager 7/12/2015
[redacted] - I realize that it's too late but I hope you and your wife will accept my most sincerest apology. Words can't express how disappointed I am with my team for letting you and your wife down. This is not how we want our guest to be treated. Thank you for taking the time to share your experience.
I'm out of the country but I give you my word I will have a conversation with [redacted] upon my return.
Again, I want to apologize to you and your wife for such a poor experience. Please feel free to contact me if you have any further comments that you would like to add. Thank you for sharing your story, and for it's worth, congratulations on your new Sienna.
[redacted]
General Sales Manager
[redacted]@toyota101.com
XXX-XXX-XXXX [redacted]