Toyota Carlsbad

Good Afternoon: Regarding Mr***s concerns we have offered the following- Internal Pricing on leaf springs- This was offered on 12/28/from our store while customer was living in California This offer is still good at our store Dealer will pay $to a Toyota store to diagnose the belt that customer claims was installed incorrectly Dealer is not aware of a concern with the rear bumper Dealer shows no prior conversation regarding repairing a rear bumper The last time Toyota Carlsbad was contacted by Mr [redacted] was on 5/12/ We have sent an email to Mr***s email address- [redacted] @gmail.com on 10/3/stating the following- ________________________________________________________________________________...⇄ Hi ***: We received your Revdex.com inquiry I would like to address your concerns Regarding the belt, you had stated that the belt was installed incorrectly which then has caused it to be damaged We are glad to pay the diagnosis fee of $96, that you mentioned in your statement, to have this looked at and determine if it was installed incorrectly Please have the Toyota dealership contact me for billing info and to provide me with the results For the leaf springs our offer for internal pricing still stands I am not aware of your concern with the rear bumper Our previous conversations have been about the leaf springs and serpentine belt Please provide me with information regarding the rear bumper needing to be fixed ________________________________________________________________________________...⇄ v

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have still not heard if payment arrangements have been made between Toyota Carlsbad and [redacted] Toyota I would like Toyota Carlsbad to resolve the issues with my truck by having [redacted] Toyota replace the belt, fixing my rear bumper, and reimbursing me $for replacing the leaf springs at another shop [redacted] ###-###-####

Hi ***: Toyota Carlsbad had offered to have customers vehicle looked at regarding the noise the customer was hearing I had spoken with Mr [redacted] on Monday December 1, He never mentioned wanting a refund for anything I called Mr [redacted] today Decmeber 3, and he said he assumed I knew because he told somebody else he was interested in cancelling the extended warranty Toyota Carlsbad has offered and will be refunding Mr [redacted] for his extended warranty A check will be sent to Toyota Financial Services on Mr [redacted] behalf The funds will be applied as a principle payment to his loan Sincerely, [redacted] Customer Relations Manager Toyota Carlsbad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,
Regarding the belt, can you please contact *** Toyota and get the billing information straightened out for the diagnostic fee and installation of the belt? Unfortunately you weren't glad to pay the diagnostic fee when you asked me to drive it down there to have them inspect it the first time. I had to spend several hours explaining the situation and waiting for Toyota Carlsbad customer service to get a hold of the GM, who then said Toyota Carlsbad wouldn't be covering the diagnostic fee
I could not justify paying over 400% more to have leaf springs installed by maintenance personnel that are responsible for the issues the truck has now. The leaf springs should have been caught on the Toyota certified used vehicle inspection, along with the rear bumper and tire change kit. That is why I am requesting the reimbursement of $443.52, which was the cost to replace the rear leaf springs by a mechanic I knew I could trust
I have mentioned the rear bumper several times, to several different people at Toyota Carlsbad. I have been more concerned with getting the problems that affect functionality and safety of the vehicle to mention the bumper every time when my other concerns weren't being taken care of
I would like Toyota Carlsbad to resolve the issues with my truck by having *** Toyota replace the belt, fixing my rear bumper, and reimbursing me $for replacing the leaf springs at another shop
*** ***
###-###-####

Good Afternoon:
I have reached out to the Service Manager, *** ***, at *** Toyota and left a voicemail. I have not heard back. Customer is welcome to schedule the appointment to have serpentine belt diagnosed and have the Service Advisor call me direct for the diag fee of $96. This diagnosis will be to see if werpentice belt was installed incorrectly and if that is what is causing the concern he is having
Below is what Toyota Carlsbad is offering:
Customer to pay internal pricing
for leaf springs (To be done at a Toyota Dealership)
Toyota Carlsbad will pay for a Toyota Dealership
to diagnose serpentine belt concern. If dealership states belt was
installed incorrectly and that is what is causing concerns, TC will pay
Regarding the bumper dealership is not offering any assistance at this time
Sincerely,
*** ***
###-###-####
Customer Relations Manager
Toyota Carlsbad
v***@toyotacarlsbad.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have still not heard if payment arrangements have been made between Toyota Carlsbad and [redacted] Toyota.
I would like Toyota Carlsbad to resolve the issues with my truck by having [redacted] Toyota replace the belt, fixing my rear bumper, and reimbursing me $443.52 for replacing the leaf springs at another shop.
[redacted]
###-###-####

Good Afternoon:
Regarding Mr. [redacted]s concerns we have offered the following-
Internal Pricing on leaf springs- This was offered on 12/28/2012 from our store while customer was living in California.  This offer is still good at our store.
Dealer will pay $96 to a Toyota store to diagnose...

the belt that customer claims was installed incorrectly.
Dealer is not aware of a concern with the rear bumper.  Dealer shows no prior conversation regarding repairing a rear bumper.
The last time Toyota Carlsbad was contacted by Mr. [redacted] was on 5/12/2014. 
We have sent an email to Mr. [redacted]s email address- [redacted]@gmail.com on 10/3/2014 stating the following-
________________________________________________________________________________...⇄ /> Hi [redacted]:
We received your Revdex.com inquiry.  I would like to address
your concerns.
Regarding the belt, you had stated that the belt was
installed incorrectly which then has caused it to be damaged.  We are glad
to pay the diagnosis fee of $96, that you mentioned in your statement, to have
this looked at and determine if it was installed incorrectly.  Please have
the Toyota dealership contact me for billing info and to provide me with the
results.
For the leaf springs our offer for internal pricing still
stands.  I am not aware of your concern with the rear bumper.  Our
previous conversations have been about the leaf springs and serpentine belt.
Please provide me with information regarding the rear bumper
needing to be fixed.
________________________________________________________________________________...⇄ />  
 
 
 
 
v

July 31, 2015
 
   RE: Complaint ID # [redacted]
 
Dear Revdex.com:
 
Toyota Carlsbad has attempted to
assess, assist and correct the concerns of this customer regarding his 2014
Prius. 
 
The customer purchased his 2014
Prius from...

Toyota Carlsbad on March 18, 2014. On March 24, 2014, He returned to
the service department. There were 142 miles on the vehicle. He stated that the
vehicle was pulling to the right. The service department verified the vehicle
pulling due to the camber being off. The alignment was set to the correct
specifications.  He returned to the
service department on March 25, 2014 (159 miles) and on April 10, 2014 (658
miles) with the same alignment concerns. Both times no issues were found and no
adjustments were needed. The vehicle was under factory warranty and all these
services were performed at no cost to the customer.
 
On July 13, 2015, the customer
returned to the service department. He stated that while recently traveling in
the Sequoia National Park his Prius lost power while trying to turn on the
re-circulating air in the vehicle. A health check was pulled and no codes for
errors were found. The vehicle was visually inspected and driven.
Re-circulating air works. No problems found – unable to duplicate the concern.
Again, with the vehicle under warranty, the inspections and diagnosis were
performed at no cost to the customer.
 
Toyota Carlsbad is always
more than willing to provide any possible assistance in the resolution of a
customer’s concern; however, according to the customer he has already sold the
vehicle before approaching the dealership for possible assistance on this
matter. The dealership respectfully declines the customer’s request for the
disputed amount of $5,750.
 
Sincerely,
 
[redacted]
Toyota Carlsbad Customer Relations

Hi [redacted]:
 
Toyota Carlsbad had offered to have customers vehicle looked at regarding the noise the customer was hearing.  I had spoken with Mr. [redacted] on Monday December 1, 2014.  He never mentioned wanting a refund for anything.  I called Mr. [redacted] today Decmeber 3, 2014...

and he said he assumed I knew because he told somebody else he was interested in cancelling the extended warranty.  Toyota Carlsbad has offered and will be refunding Mr. [redacted] for his extended warranty.  A check will be sent to Toyota Financial Services on Mr. [redacted] behalf.  The funds will be applied as a principle payment to his loan.
 
Sincerely,
 
[redacted]
Customer Relations Manager
Toyota Carlsbad

Review: March 18, 2011 I bought a new Prius from Toyota Carlsbad. I paid cash and during the transaction I was sold a service contract. I have been having my Prius serviced at Toyota Carlsbad. I went to Irvine Toyota once but then went back to Carlsbad. It is a lot further drive for me but since I bought the car there, etc. it was better that I should return there. A while back, one of the service advisors told me that my service contract had expired. Since I have had good service in the purchase and in servicing I believed this person. Yesterday, at opening, service advisor [redacted] was doing the paper work for a 60,000 mile service for my car. He noticed that my contract had not expired and I had overpaid in services in the amount of $848.99 (approx.). He said he would have to speak with a supervisor. I called this afternoon and left a message for [redacted], Cashier manager [redacted] and even the sales person who I originally bought the car from. NO ONE has returned my call. I find it very irritating that Toyota Carlsbad is quick to erroneously take my money but I can't even get someone to return my call when it comes to paying me back. I just want my money back that I paid for services that were covered by the service contract I purchased.Desired Settlement: approximately $848.99 for services I already paid for. I say approximately because [redacted] said there were a couple of car washes I paid for. I know it has to be double checked and it takes time but not even a phone call to say sorry, we are working on it, anything. Nothing.

Business

Response:

Hi [redacted]:

In response to [redacted] complaint, I have been involved. This situation was found on Wednesday, January 29, 2014. It was brought to our Service Managers attention on January 30, 2014. At that time he submitted a check request to our Business Office to be sure we took care of this in a timely manner. On January 31, 2014 I called [redacted] cell phone number on file and asked if she would like us to mail the check or if she would like to pick it up (in case she needed it sooner than later). I did not hear back from her. On Monday February 3, 2014 I then emailed [redacted]. After that I checked my voicemail and she had left a message for me not to contact her just send the check.

Our Business Office will be mailing out the check today February 4, 2014.

Sincerely,

Customer Relations Manager

Toyota Carlsbad

###-###-####

[redacted]@toyotacarlsbad.com

Review: Toyota Field Rep, service department, and dealership falsified the condition of my new car purchase. My new Prius II had to be serviced by a 3rd party for defects on 2 occasions because Toyota would not record the problem. On July 12, 2015 my 2014 Prius went dead, all systems off as if parked in neutral on a windy road in Sequoia National Park. I pulled to the shoulder of the road and put on the emergency flashers. Cars had to swerve around us into on coming traffic avoid a collision. The Prius II was later able to Re-Start and continue. I took the auto to Toyota in Carlsbad where purchased and 5 hours later was told there is no problem.To conserve our lives, we then liquidated the auto for $15,000 taking a loss of $12,000 from purchased price with only 11,978 mile on the vehicle.The sale was also based upon a prior incident wherein the new vehicle steered to the right when first driven after the sales contract; also denied by dealership as problematic, but resolved by a 3rd party alignment specialist for $80. The car problems are symptomatic to Toyota and several web sites refer to the same problems, however Toyota refused to correct the problem and we now do not have the auto and have taken a significant financial loss.- [redacted]Desired Settlement: Wherein we sought to have Toyota cover our repairs of our new Prius II, and the declined several repairs that endangered our lives, resulting in liquidating the vehicle; I seek a refund of the value of the auto above the trade-in value given. I was given $15,000 for the auto and the blue book value was $19,875 at the time of liquidation trade-in. I had to pay for repair services in the amount of $725 to correct warranty issues covered in the new car purchase policy from Toyota of Carlsbad.

Business

Response:

July 31, 2015

RE: Complaint ID # [redacted]

Dear Revdex.com:

Toyota Carlsbad has attempted to

assess, assist and correct the concerns of this customer regarding his 2014

Prius.

The customer purchased his 2014

Prius from Toyota Carlsbad on March 18, 2014. On March 24, 2014, He returned to

the service department. There were 142 miles on the vehicle. He stated that the

vehicle was pulling to the right. The service department verified the vehicle

pulling due to the camber being off. The alignment was set to the correct

specifications. He returned to the

service department on March 25, 2014 (159 miles) and on April 10, 2014 (658

miles) with the same alignment concerns. Both times no issues were found and no

adjustments were needed. The vehicle was under factory warranty and all these

services were performed at no cost to the customer.

On July 13, 2015, the customer

returned to the service department. He stated that while recently traveling in

the Sequoia National Park his Prius lost power while trying to turn on the

re-circulating air in the vehicle. A health check was pulled and no codes for

errors were found. The vehicle was visually inspected and driven.

Re-circulating air works. No problems found – unable to duplicate the concern.

Again, with the vehicle under warranty, the inspections and diagnosis were

performed at no cost to the customer.

Toyota Carlsbad is always

more than willing to provide any possible assistance in the resolution of a

customer’s concern; however, according to the customer he has already sold the

vehicle before approaching the dealership for possible assistance on this

matter. The dealership respectfully declines the customer’s request for the

disputed amount of $5,750.

Sincerely,

Toyota Carlsbad Customer Relations

Consumer

Response:

The Toyota Dealer has only it’s own interest in mind and refuses to acknowledge any problem existed.I took my new Toyota to Alignments Plus in San Marcos and they determined that Toyota Service has improperly aligned the front steering. A copy of the work is available and I will furnish it given the opportunity for a timely response. Toyota had adjusted the Left front tire to align with the Right front tire that was out of adjustment, per Alignments Plus. When corrected for only $80 the problem was eliminated and we drove our new vehicle for over 12,000 miles with no Toyota service help. Then:-

Review: I am writing in regards to a certified used vehicle, a 2008 Toyota Tacoma that I bought from Toyota Carlsbad. In June of 2013 I had my truck serviced at a service shop because I was driving it to Illinois. That shop informed me that my water pump was leaking. The truck was still under warranty, so I took it to Toyota Carlsbad where they verified and replaced it. About a week later after I arrived in Illinois, I was walking out to my truck and saw something hanging from my truck that looked like a small stick. After further inspection, I found out it was a piece of the serpentine belt. It was a small edge missing, but the truck was still operational. I have been told by several Toyota mechanics that the belt issue was most likely caused by improper installation.

I called Toyota Carlsbad and explained the situation. After a couple of weeks talking to several different people, and waiting on call backs, they finally told me to take it to the nearest Toyota dealer to have it inspected, and if they deemed it was due to Toyota Carlsbad maintenance, Toyota Carlsbad would pay for the repair. Due to the delay in getting authorization from Toyota Carlsbad, work, an injury, weather, and distance to the nearest Toyota facility, I couldn't make it until recently.

In early May I was able to take the truck in for inspection. I called Toyota Carlsbad to inform them I could take it in. I also informed them that while trying to help a friend change a tire, I discovered they had given me an incorrect replacement part, for the incorrect part in the tire changing kit they originally sold the truck to me with. After being told several times I would receive a call back, and not receiving a call, on May 11, 2014 I emailed the GM [redacted] and asked him to call me.

The next day I received a call from [redacted] and discussed the belt and my incorrect tire changing kit. [redacted] told me I didn't rate the correct piece for the tire changing kit because they already gave me a replacement (that didn't fit the rest of the kit) and some time had passed. I told her I didn't think they would give me the wrong equipment twice, and hadn't had a flat tire so I had no idea it was still incorrect. She still said they would not be replacing it. She told me she spoke to [redacted] Toyota about the belt and to take it in to have the truck inspected, and if Toyota deemed it was caused by them , Toyota Carlsbad would pay for it. I told her to have the GM call me.

[redacted] returned my call that evening and agreed with me on the tire change kit, and told me to have the truck inspected and if it was installed improperly they would take care of it. I told him I was going the following week

On Monday 5/12/14 I called to inform [redacted] Toyota I was coming in for the inspection, a safety recall, and to order the parts for the tire change kit. After arriving at [redacted] Toyota, they said there would be a diagnostic fee of $96 for the belt. I told them I was never informed of a fee by Toyota Carlsbad and told [redacted] Toyota that Carlsbad said to come and get it inspected, and if there was an issue they would take care of it. [redacted] Toyota said they would have to have Toyota Carlsbad authorize the diagnostic fee, so I called a Toyota Carlsbad customer service representative. Toyota Carlsbad said I would have to cover the $96 if something was wrong. I told her that the GM and other customer service agents never mentioned a fee. I asked to speak to the GM, but he was out of town. The customer service agent said she would try to contact the GM. A few hours later the customer service representative told me that I would still have to cover the diagnostic fee and if something was wrong I would have to cover the fee. Although I was told by certified Toyota mechanics it was most likely caused by improper installation, and the truck likely had no issues that would cause the problem, I declined the inspection because I could do the inspection myself and change the belt for less than half of that cost. I did get the tire changing kit resolved, but the belt remains unresolved.

I have no issues with [redacted] Toyota, but it was a bit frustrating when the gentleman I spoke with said he was hesitant to take my vehicle in because [redacted] had told him there was always something wrong with my truck, implying I was needlessly complaining. Unfortunately there have always been some things wrong with this truck since I purchased it, which leads me to a couple other issues I would like them to resolve.

Ever since I have owned the truck, I heard a knock when I went over certain speed bumps at a slow speed. I assumed it was a fire extinguisher I had in the compartment of the truck bed. Some time later I had the fire extinguisher out of the compartment, and heard the knock. Realizing it was something with the truck I took it to Toyota Carlsbad. I took it in and test drove it with the shop foreman and he heard the knock, but we couldn't definitively figure out what it was. It was late in the evening so I set up another time to come in for inspection. I brought it in on another occasion and their mechanics test drove it without me in the vehicle. They came back and said it was a broken leaf spring and would be $1200 to replace the one, however every auto mechanic I have spoken to about it says you should replace them both. After they test drove it I heard the knock 80% more often and after hitting minor bumps in the road. I had another mechanic outside of Toyota look at it and he said it didn't look broken, but maybe bent. I took it in again to Toyota Carlsbad because I knew it had been like this since I bought the truck and wanted to verify what my other mechanic had said. Toyota Carlsbad put it up on a lift and I inspected it with the shop foreman. We confirmed it was not broken, but bent, and I also compressed the spring with my hand and confirmed that was the noise I was hearing. While it was on the lift I also inspected the rear bumper because I suspected it was slightly bent when I bought it, and confirmed it was.Desired Settlement: I would like Toyota Carlsbad to resolve the issues with my truck by having [redacted] Toyota replace the belt, fixing my rear bumper, and reimbursing me $443.52 for replacing the leaf springs at another shop.

Business

Response:

Good Afternoon:

Regarding Mr. [redacted]s concerns we have offered the following-

Internal Pricing on leaf springs- This was offered on 12/28/2012 from our store while customer was living in California. This offer is still good at our store.

Dealer will pay $96 to a Toyota store to diagnose the belt that customer claims was installed incorrectly.

Dealer is not aware of a concern with the rear bumper. Dealer shows no prior conversation regarding repairing a rear bumper.

The last time Toyota Carlsbad was contacted by Mr. [redacted] was on 5/12/2014.

We have sent an email to Mr. [redacted]s email address- [redacted]@gmail.com on 10/3/2014 stating the following-

________________________________________________________________________________...⇄ />
Hi [redacted]:

We received your Revdex.com inquiry. I would like to address

your concerns.

Regarding the belt, you had stated that the belt was

installed incorrectly which then has caused it to be damaged. We are glad

to pay the diagnosis fee of $96, that you mentioned in your statement, to have

this looked at and determine if it was installed incorrectly. Please have

the Toyota dealership contact me for billing info and to provide me with the

results.

For the leaf springs our offer for internal pricing still

stands. I am not aware of your concern with the rear bumper. Our

previous conversations have been about the leaf springs and serpentine belt.

Please provide me with information regarding the rear bumper

needing to be fixed.

________________________________________________________________________________...⇄ />
v

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi,

Review: When I bought a 2013 Suzuki Grand Vitara Limited from this dealer. I traveled from Upland, CA to buy this SUV. At the time of purchase, the finance sales rep. known as [redacted], didnt offer me the warranty that cost $500 and up to 75,000 miles. When I went back to the dealer about 2-3 days later to get my old car that was at the dealership, he then offered me the warranty saying it would cover everything from mechanical, technical issues, and any problems the SUV had at the time of purchase. So I got the warranty thinking it was a good thing to have, but when I went to the dealer a week later even as it is still under the 30 day warranty that every used car has at the dealer, I heard a rattle noise coming from my dash every time I got up to a certain speed and when I went on the freeway. So when I went to the dealership to the parts department, the mechanic right away gave me a hard time when he went for a test drive with me to hear the noise. He started saying that he might not able to fix it because its not a Toyota and started to give me problems. Then around 11/24/14 I called to set a appointment about the noise again. They told me to come in on 11/29/14, then just tonight on this day a guy called me telling me I can not come in and I can never bring my car in because its not a Toyota. I told him I paid for the warranty of $500 but he still shut me down and kept telling me it would be a waste of time and then he hang up on me.Desired Settlement: I want a refund of the $500 that I paid for the warranty. I can not see myself going over there again thinking that someone will keeping giving me a hard time and/or will call me like tonight and will give me a call making some excuse why they wont fix a problem that was already part of the 2013 Suzuki Grand Vitara when I bought it. I thought they were friendly, caring, and honoring the warranty, but they are nothing but rude people they just want to make a sale. I want my refund. I rather work on my car myself.

Business

Response:

Hi [redacted]:

Toyota Carlsbad had offered to have customers vehicle looked at regarding the noise the customer was hearing. I had spoken with Mr. [redacted] on Monday December 1, 2014. He never mentioned wanting a refund for anything. I called Mr. [redacted] today Decmeber 3, 2014 and he said he assumed I knew because he told somebody else he was interested in cancelling the extended warranty. Toyota Carlsbad has offered and will be refunding Mr. [redacted] for his extended warranty. A check will be sent to Toyota Financial Services on Mr. [redacted] behalf. The funds will be applied as a principle payment to his loan.

Sincerely,

Customer Relations Manager

Toyota Carlsbad

Review: I went to the dealership to "just look" at cars, the sales person promised many things we came to an agreement, and when I return the next day, after he had already ran my credit, he did not kept his end of the deal and I did not purchased the car. I was very impressed by the way the sales person addressed the issues, he was rude and disrespectful. I asked to speak to the manager and his reaction was the same, to the point were he even told me to stop speaking, he said " you already spoke enough" I was not done speaking. I was treaded so poorly and I walked out very upset, I had never had such a terrible experience at a car dealer. I cannot believe that I was treated the way I wasDesired Settlement: I would like for Toyota to apologize, I wish they could fixed the damage that was done to my credit and the time I wasted , but since that's not possible and apology will do it.

Business

Response:

[redacted]:

In regards to complaint # [redacted], customer was interested in a vehicle and was needing to trade in her vehicle. We informed her that in order to get a good estimate on what her payment would be, we would need the payoff amount of her trade in. She then left. We did not run her credit on that day. Mrs. [redacted] then sent a text to her Sales person ([redacted]) with the amount of her payoff. [redacted] invites Mrs. [redacted] back to the dealership to work a deal. Mrs. [redacted] came back in and we continued with the deal. Customer went to Finance to do paperwork. We did run her credit at this time. Then Finance called for payoff amount on her current vehicle. The amount the company gave was $800 more than what the customer texted and told [redacted]. Therefore, it made her payment go up. Customer did not want her payment to go up and didn't feel it was fair even though she owed $800 more that what she told us. Customer then left without purchasing the vehicle.

Our General Sales Manager called customer on 5/27/2014 and spoke with husband. Our General Sales Manager explained everything that had transpired. Husband said he understood and wanted to come back in, but his wife (Mrs. [redacted]) would not allow that.

We are willing to help out in this situation and our General Sales Manager ([redacted]) has let the husband know that.

Sincerely,

Customer Relations Manager

Toyota Carlsbad

Review: I had my oil changed by toyota of carlsbad, as I have a 2007 toyota prius, I have been with toyota of carlsbad since 1980, I have bought numerous vehicles from them, about a year and half ago I took my vehicle in for for an required oil change, I drove my vehicle to work for 11 days after the oil change, when I backed my vehicle into the driveway, I saw spots of oil on the street and coming into my driveway, I drive 120 miles a day down to the border and back. I checked my oil and saw that I had almost no oil on my dip stick, I called Toyota and they came down with a tow truck and took in the shop, they told me the next day that they had checked the vehicle out and that the oil had been leaking from the oil cap not put on correctly, and it was leaking from the top, not from the plug at the bottom, I told them that I wasn't born yesterday, as if it had been the cap on top it would of leaked oil on the engine and I would of seen smoke coming from the as it burned off, and that didn't happen. I been running that prius for 11 days with no oil in it, and I truely believe that damage was done to the engine. That first month I had to add 1 qt of oil to my vehicle, then as I progressed it was 1 qt a week, now as I speak I am putting in 2 qts of oil a week, during that year and a half when I brought my vehicle in for service I asked the service about the consuption of oil in my vehicle and the responce from the service people that happens in older prius's, yesterday I asked to talk to the service manager and I was informed that he was handling a customer and couldn't come to the phone, I was asked what it was that I wanted to talk to the service manager about, and I told him what it was concerning and service person told me that was a manufactors design flaw, I responded that it would seem to me that if Toyota already knew about the situation, why isn't anyone doing anything about it? they are trying to charge me $3,500.00 to fix their design flaw which I believe is ludqious. I didn't cause the problem they did by not putting oil plug on correctly and I ran out of oil which caused my engine to deteriate and a faster pace. I have had my phone messages ignored by the general manager of toyota carlsbad, I called national Toyota and filed my complaint with them. They in turn told me that they can't do anything for me as the warrenty had already expired, but they did take my complaint and gave me a case file number [redacted] I talked to the Toyota of carlsbad as he finally returned my phone call and I explained to him what is going on and he stated that he will lokk into it for me. I informed him that I was so angry about the way I am being treated, and that had been a loyal customer of Toyota of carlsbad since 1980, that is 33 yrs and I have bought numerous vehicles from this dealership, from corrola, camry's, trucks, highlander, and a prius, well he has lost my business. 3 days ago I had a co-worker come up to me and that he knew that I owned a Prius and did I have any oil comsumption issues and I told yes I do, I put 2 qts of oil a week in my vehicle, he stated to me that he owns a 2009 prius and he has an extended warrenty on his vehicle for 125,000 miles and he is just over 90,000 mile and he is putting 1 qt of oil per week and he lives in temecula and drives to the san ysidro border every day for work as I do. I am strongly thinking about filing a class action suit against Toyota as the are aware of the design flaw and are doing nothing about it. If you want to talk to me on the phone call me at ###-###-####/**/** and ask for Officer [redacted] or call me at home ###-###-#### thank you very muchDesired Settlement: fix what is wrong with vehicle and not charge me $3,500 for a short block, or charge me at all, as I didn't iniate the problem they did and they should be held accountable for their actions or lack there of.

Business

Response:

Revdex.com:

Thank you for the opportunity to respond to our customer direct. In discussing the matter with Mr. [redacted] and reviewing various options including goodwill repairs on a very high mileage vehicle, or the choice of trading out of his Prius and into a new vehicle. Mr. [redacted] agreed to a trade-in. Dealership management provided several options for a new model and Mr. [redacted] chose the Toyota Camry. All personnel involved in the transaction state that our customer is satisfied with the outcome. The customer relations director has followed-up with Mr. [redacted] to ensure this is the case. Left message to call 7/31/2013. We appreciate Mr. [redacted]’s loyalty over these many years and will always strive to provide him with an exemplary experience.

Sincerely,

Customer Relations Manager

Toyota Carlsbad

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom it may concern, while I was satisfied with my result with Toyota of Carlsbad, I wasn't happy with phone call that I recieved this morning, it was from [redacted] fianancial, it seems that Toyota of Carlsbad submitted three credit score checks, but one of the credit card check company, [redacted] sold my information to [redacted] fianancial, they gave them my entire name, social security number and unlisted phone number and my address, this really made me very angry, as I gave no authorization to that fact. The address and phone number to [redacted] is [redacted]3 ###-###-#### www. [redacted].com. I tried to call them and all I got was a message tree, wasn't given the option to talk to a real person.]

Regards,

Business

Response:

Thank you for the opportunity to respond to our customer direct. In researching this matter, I found that we do not release any of our customer’s personal information to any other companies other than those specified on our privacy policy.

On October 14, 2014 I brought my Toyota 4 runner in for the 5K scheduled maintenance as well as to have a defective backseat replaced.

I am writing this review as a direct result of the service I received from one [redacted].

[redacted]'s genuine, warm and welcoming demeanor as well as the efficient and personal manner in which she conducts business was enough to get me to actually take the time to write a review(for the first time ever).

[redacted]'s representation of Toyota is an example of how a large organization can provide a "family owned" atmosphere.

Review: I bought a 2007 Toyota rav4 in 2012 and have had problems with the oil consumption I have been there 3 or 4 times for the same issue and the problem is that I checked my oil today as I have during the past issues and I can barely find oil on the stick. when during oil changes and on other occasions I have brought it up they wanted to do an oil consumption test (twice I did this)and then they blamed it on a defective oil filter it was changed and I went on my way I have all the repair orders and I want to get the car repaired or the engine changed to my satisfaction so I don't have to pay for $5000.00 to get this done myself the car is under warranty and I have extended warranties and everything but it seems impossible to get them to do anything but an oil change the car has a bit over sixty thousand miles on it. I also have a transmission problem where this automatic trans. rolls back excessively before it stops on the smallest incline I told them about this and all they said was the fluid needed changing which I did myself(took ten minutes) and they wanted to charge me $400.00 for ten minutes work and forty dollars worth of fluid which I bought from them.Desired Settlement: to fix/repair the oil leak or a new engine and fixed to my satisfaction the oil problem and the transmission and for them to honor their warranties and pay for my time that I have sat and waited while they did nothing and lied to me I have been patient but I want a new engine or this one fixed .

Business

Response:

[redacted]:

In regards to complaint # [redacted], this concern required a proper oil consumption test in order to track the change in oil measurements. When we had measured the oil on 3/1/2014 it was less than 1 quart low. Toyota standards state: Was the oil level more than 1 quart low after 1,200 miles of normal driving? Mr. [redacted] was not over 1 quart low it was under. Therefore, no repairs were performed. We also found the oil filter to be defective.

We have now started documentation for an oil consumption test on 5/19/2014.

Customer came it at 60,327 miles and is to return for measurements at 61,000 miles.

After the oil consumption test is completed, we hope to be able to address Mr. [redacted] concerns.

Sincerely,

Customer Relations Manager

Toyota Carlsbad