Toyota-Lift of Minnesota

I am rejecting this response because:TLM is incorrectThe rigger that set the lift on TLM'S truck originally picked up the truck at TLM and told TLM at that point the forks were missingTLM said they would look for them and get back to usThat never happenedThe invoice we have says they replaced both LP regulatorsThey regulators in the truck are the old ones with a date of written on them from when they were replaced [redacted] is willing to pay the $fro the inspection of the unit if the forks are replaced [redacted] will pay for regulators never replaced [redacted] will also file a small claims court for the forks if they are not replaced

Toyota Lift of Minnesota [TLM] Service received a call from *** on November 2nd, asking that we look at their Toyota unit model 52-6FGU45, serial number ***, a nineteen year old unit that was manufactured in January of 1998. Its drive train was locking up, preventing the truck from
movingWhen our technician arrived at the customer’s site and inspected the unit, he found the unit was also leaking propaneBased upon all the known issues with the truck decided it should be sent into the TLM shop for a more thorough inspectionOur service representative, Bruce ***, was contacted by our field technician about the unitBruce looked at the truck’s history in the TLM business system and then contacted *** *** with ***, advising against any repairs being done to the unit based on evaluations done on the truck for its previous ownerBruce advised the customer that the truck’s history included the same drive train problem that *** was experiencing with it nowBruce didn’t want *** to invest in the time needed to do another evaluation on the truckIt was obvious that the truck’s state of disrepair had not changed even though the unit had been sold by the original owner to a forklift dealership in Shakopee, which then sold it to ***Jim *** a TLM territory sales manager spoke with the customer about replacing the unit, and asked that the TLM service department prepare an estimate of the repairs the customer’s unit requiredA quote was prepared and presented to the customer by Jim ***The quote addressed repairs found needed that included removing and rebuilding the unit’s differential unit, resealing a leaking side shifter cylinder, resealing a leaking lift cylinder, replacing mast support bushings, diagnosing multiple brake issues, and resealing the forklift’s engine. In response to the quote which totaled over thirty thousand dollars, the customer called the quote outrageousHearing of this, our service support representative Bruce *** drove to the customer’s site and spoke with *** ***, employee of *** *** told Bruce that the repair cost shouldn’t be so high telling Bruce that *** had just purchased it used from another dealerBruce told *** that we know the truck’s history very well, having quoted the same repairs to the trucks previous owner the year beforeBruce told *** that customer didn’t do the repairs then, because like now, the repair cost versus the trucks age and condition wasn’t sensibleAt that point our customer *** decided they would pick up the unit from the TLM shopThe day after they had picked up the truck *** called TLM reporting that TLM had not returned the forklift’s tines or forksInquiries about the forks were made to our transportation driver and our shop technicianBoth reported that the truck did not have forks when it came to the TLM shopTLM is not billing the customer for work not done, it is billing the customer $for the lift’s transportation to the TLM shop, inspection time, a LP regulator the unit needed in order to resolve the lift’s runability problem and the time to install that regulatorA copy of that invoice has been attached to this reply

Toyota picked up my lift truck for service and returned it without the forksAlso sent me a bill for service never done on the lift truck They claim the truck did not have forks on it when it got to their shopI hired a rigger to physically lift the truck up with another lift truck and set it on their flat bedHe knows the forks were on their and my employees watch him load it and they saw the forks on it alsoThey had the truck for over a month and first told me it needed a transmissionThen after talking to them they took another look and said it was the differential

I am rejecting this response because:TLM is incorrect. The rigger that set the lift on TLM'S truck originally picked up the truck at TLM and told TLM at that point the forks were missing. TLM said they would look for them and get back to us. That never happened. The invoice we have says they replaced both LP regulators. They regulators in the truck are the old ones with a date of 2011 written on them from when they were replaced. [redacted] is willing to pay the $650.00 fro the inspection of the unit if the forks are replaced. [redacted] will pay for regulators never replaced. [redacted] will also file a small claims court for the forks if they are not replaced.

We maintain that the forks were not with the truck when it arrived at our shop. Our transportation driver believes they were not, and our shop technician in his internal paperwork recorded that none were with the unit when he received it in his work stall. Toyota Lift of Minnesota invested resources towards resolving the customer’s service issues. TLM dispatched a technician to inspect the equipment at the customer’s sight when asked. We also dispatched a truck to pick the customer’s forklift up and transport it to our shop when asked. When the truck was in our shop, it was evaluated by one of our line technicians. He did install a regulator to get beyond the run-ability issues we were asked to resolve. The customer refers to there being two regulators, there is not. This lift uses the older IMPCO system that utilizes an LP regulator and separate lock off. We do have computerized inventory records showing the part being transferred to the line tech and the work. We are willing to accept $850.00 of $1085.00 and offer to give [redacted] a used pair of forks, Class IV 48” x 6” after we receive their payment, if our customer will accept this as a final settlement.