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Toyota Motor Sales USA, Inc.

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Toyota Motor Sales USA, Inc. Reviews (2)

Complaint: [redacted]The dealership where the vehicle is serviced made an offer already. They...

offered to trade the vehicle for a new one. The trade offered was over $8,000 less than I paid for the vehicle. I have been constantly inconvenienced by having to return to the dealership with this vehicle. I am currently vacationing in a loaner because my vehicle is once again torn apart at the shop. Not once has the corporate office apologized for the inconveniences or for selling me a new vehicle that may or may not start. I should not be expected to lose money on a vehicle still under warranty less than a year after it was purchased. Anything that is manufactured can possibly be defective, but the way that you handle the situation when it occurs makes all the difference for your customer. It is unbelievable to me that Toyota would suggest I incur a loss on this vehicle.Sincerely,[redacted]

Good morning,
Toyota is currently reviewing repurchase request for this vehicle under Toyota case# [redacted] and vehicle owner is scheduled to receive letter response within 7-10 business days.

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Address: 2451 Bishop Drive CA, San Ramon, California, United States, 94583

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