Toyota of Boerne

We apologize that *** *** was not happy with the trade value According to our records *** ***, the salesperson involved emailed *** *** on 4/16/ that " The only thing we need to do is take a look at your trade But if you have your quote from *** on your
truck You know if we can't get that amount for your trade you can get it from ***" The price $for the new Tacoma was agreed to prior to the sale and there was no question that we would honor that price We are sorry that *** *** is disappointed in the trade value but we can not agree to the value *** *** was expectingAs in any business transaction we simply could not agree on terms and therefore were regretfully unable to sell *** *** a truck

Complaint: ***
I am rejecting this response because:They told me this same statement exactly days ago, and said a runner was on its way with a check to ***, and that it would be there in hrsdays agoThis is another lie just to drag this out longer, and I wont have it any longerI want to return the car and start over with another dealer, you have caused damages to my grandmothers credit that she will not be able to recover from without pursuing a legal option, and you have completely lost my trustI no longer want to do business with you guys lying to me every time we speak to each other
Regards, a
*** ***

Our Finance Manager personally called *** credit union on Friday after you rejected our response. We spoke with *** who confirmed that they had received and receipted the payoff check. The loan on your Mazda has been paid off. Please contact your credit union for validation

Tell us why here...I spoke with Mr. [redacted] today and assured him that he is entitled to and will be receiving his $500.00 cash down payment.    I verified that the check has been processed and mailed out.  We apologize that Mr. [redacted] thought that his down...

payment would not be returned.  We should have followed up with him to llet him know that we were processing his refund.  Thank you

I checked into your concern and I am sorry that it took so long to finish your deal but there was a delay when the bank was not able to contact you to verify information they needed to complete the paperwork.  The check for your payoff on your 2010 Mazda in the amount of $9252.62  was sent...

to [redacted] by  a runner  and should soon show credited to your account.   We apologize for the delay but everything from Toyota of Boerne in regards to your loan and payoff has been finalized.

I am sorry that you feel this way.  The information that I have forwarded to you and the Revdex.com is accurate.  Your account for the 2010 Mazda is closed.  The check we sent was credited to your account  and therefore your car has been paid off in full.   I understand your frustration and would encourage you to contact [redacted] directly to validate this for yourself.  Once again I do apologize for your frustration and the inconvenience this has caused you.  I can assure you that the loan is finalized and your Mazda paid off.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate [redacted]'s follow up and attention to the matter. At this time, my vehicle has working again!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The dealership had an agreement to purchase that I accepted. Now that I have agreed to purchase it no longer makes "business sense". The dealership should honor the vehicle and pricing it was an error on their part. I am willing to buy the truck to avoid another buying process with another dealership. this is the vehicle we discussed and had terms I have accepted.  
Regards,
[redacted]

Tell us why here...Credit is very important when applying for an Automobile loan.  When completing the credit application it is imperative to answer every question and fill in every box, the box that denotes a bankruptcy was not checked off on the credit application.  ...

Although you purchased the vehicle at Toyota of Boerne the actual loan that is procured for you comes from a lending institution.  We must comply to their guidelines or they have the right to decline the loan.  Toyota Financial Services declined the lease based on  the fact that the  bankruptcy is still open  and  there is no established auto loan history since the bankruptcy.  Although a letter from the court is helpful the lending institution still reserves the right to decline the  loan.  Unfortunately,  we have exhausted all attempts to assist [redacted]. TFS has declined the lease.  Once a loan has been declined at one dealership the same ruling applies to all dealerships.  This is a difficult situation for both parties involved.  We apologize that we were not able to lease [redacted] the Tacoma. All parties have put a lot of time and effort into this without achieving the outcome we had all hoped for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10321757, and find that this resolution is satisfactory to me.
  This issue should have never reached this level. The fact of the matter is there are certain things in life I do not tolerate and blatant misconduct is one of them. Had I been apologized to begin with, I still wouldn't have done business with you, but I would have ignored all your future advertisements. When your customer service propagandist [redacted] told us that your salesman didn't try to "Scam" us that was a slap in the face. She basically called my wife and myself liars. I've already proven the point that your salesman lied to us with his story about wanting to by our vehicle to sell to another customer. That is all in the past. I absolutely look forward to not hearing from you again. Your business practices disgust me. I will be more careful in the future. 
Good Riddance
[redacted]

Complaint: [redacted]
I am rejecting this response because: I HAVE NOT RECEIVED ANY E-MAIL TO, "OPT OUT" not on October 11, 2014 or any other date. The e-mail that you might be referring to does not give any of that information. Dear Mr. Holden: Thank you for following up with Toyota Customer Experience. We appreciate your providing us with your vehicle details, and we have forwarded your correspondence to the dealer's management team for review.  We expect that Toyota of Boerne will research this matter thoroughly, and that they will follow up with you directly before the end of business on Tuesday, 10/14/2014.  After speaking with you, they will also report back to Toyota and to our Gulf States regional office so that we will have a complete record of your concern and the dealer's response. If you have not heard from the dealer by the promised time, please contact us and reference file #1410110191. Sincerely, [redacted]Toyota Customer ExperienceThat is a copy and paste of the e-mail I received on the 11th of October. As for your statement that I have no faith in you that would be an understatement seeing as I found one of your advertisements in my mail again a few days ago. The fact is after I worked with Alex Tiampo and received assurances that we would not be disturbed again my wife still received an e-mail trying to get us down to your, "business". You have absolutely ZERO credibility. I will not waste anymore of my time trying to get your mail to stop coming to my mailbox. YOU GAVE OUT MY PERSONAL INFORMATION WITHOUT MY PERMISSION YOU FIX IT!!!!!!!!!!
Regards,
[redacted]

As  previously stated  we are happy to address Mr. [redacted]'s brake concerns.  We were unsuccessful in scheduling an appointment with Mr. [redacted] but our Make Ready Department was able to reach him today and he has an appointment for Monday the 23rd at 8:00 am. with a loaner car.

Complaint: [redacted]
I am rejecting this response because: I have never received any information regaurding any phone number to "opt out". Why should I have to opt out of anything? Your company gave MY INFORMATION to a third party WITHOUT MY PERMISSION. This is an action you did you fix it. I'm tired of your lies GET IT DONE AND LEAVE ME AND MY FAMILY ALONE!!!!!!!!!!!
Regards,
[redacted]

We are very sorry that the posted price on our website was incorrect.  There was no intent to mislead you in any way, it was simply a mistake.  We are currently working on making the correction to our website so this does not happen again.    The accurate  MSRP of...

the [redacted]  you are interested in is $37863 not $27863.    Unfortunately  we can not offer you the van at the posted price.  We would like to work with you to get you into a [redacted] that has the equipment you want at a price  that makes sense to you and the dealership.  Once again I apologize for our mistake and hope you can understand how this could happen.

Complaint: [redacted]
I am rejecting this response because: When my spouse arrived at the dealership it was expressed  which vehicle was desired and the sales price. It took three hours of baiting and switching before she was told that the vehicle she had come to see was not at that price and was offered used vehicles. My spouse went to Toyota of Boerne with the intentions of purchasing a vehicle. She was mislead by the sales representatives and the sale managers. If the price was incorrectly entered into the website then the sales team should have recognized the error immediately and notified by spouse. I am a deployed active duty Airmen serving overseas. I find this offensive that a dealership would take advantage of my spouse by not being upfront with the sales price and then after informing her that the price was wrong offering her used vehicles. This is not the outcome I had expected from a dealership and company that supports the United States military. I hope that you correct the website immediately and never mislead anyone again. Thank you for hearing my concerns
Regards,
[redacted]

I do understand how disappointed you are and we are sorry that we were unable to earn your business.  Unfortunately although you had it appraised at a Toyota dealership does not mean we will honor their appraisal.   We have different inventory needs and our Used Car Department uses many factors to determine the value of a trade.  The agreed price of the 2016 Tacoma we were willing to honor.  It just did not make good business sense to our Used Car Department to match [redacted]'s appraisal.  I am sorry that we were not able to complete the transaction, you lost the truck you wanted and we lost your business.  There was never any intent to mislead you.

A certified vehicle does go through an inspection process and it was noted during the inspection that there were chips in the windshield.  We do agree to replace the windshield for Mr. [redacted].   We also ordered another master key.  Mr. [redacted] has an appointment with us...

 on August 1, 2017.

Complaint: [redacted]
I am rejecting this response because:When talking to the sales manager on the phone he told me that he doesn't get off the couch to push the tv power button and I shouldn't need a power button that works either. He said I'm stupid to think Toyota will replace the DVD player when they couldn't fix it. Functionality was never the issue, but the power button being smashed in and not working was the issue. We never cared if a remote worked but that the player itself works.  The agreement was to fix he DVD player, not show us the functionality of the remote. Without the remote, the DVD player is still broken which means the agreement to fix it has not been fulfilled.  
Regards,
[redacted]

Tell us why here...Hello Mr. [redacted],We apologize that you did not receive a call regarding the brake concern.  Your sales associate did forward your concern to our Make Ready Department on the 21st of November.  [redacted], the Make Ready Manager made an attempt to contact you. ...

We did notice the number you provided the Revdex.com is not the same number listed on your customer profile. We apologize.  [redacted] will contact you to set up an appointment for the brake repair.  Again, we apologize for the oversight. Thank you,[redacted]Customer RelationsToyota of Boerne

Firstly, we thank Mr. [redacted] for his service and appreciate all he has done to keep the United States safe for our families.  We understand Mr. [redacted]’s frustration and would like to address his concerns.   We agree and apologize that the brake fluid recommendation was premature. ...

The technician did observe small particles floating in the fluid which often indicates contamination but was unaware that Mr. [redacted] had recently changed the brake fluid.  There was never any intention to defraud Mr. [redacted] and sell him unnecessary services. As to Mr. [redacted]’s main concern regarding the headlights, Toyota did offer a warranty enhancement program extension which covered a distortion or bubbling of the inner Daytime Running Lamp.   The Warranty Enhancement Program offer was valid until November 30, 2015.    An Owner Letter via first class mail from Toyota was mailed out in the summer of 2014.  The letter stated that “IF”  the owner experiences   the above mentioned condition  they should contact their local authorized Toyota dealership for diagnosis and repair.   Mr. [redacted] never brought this concern to us.  Mr [redacted]’s truck passed state inspection requirements during his previous service visits.     Unfortunately Mr. [redacted] missed the window of opportunity to have this warranty enhancement covered by the factory.  On behalf of Mr. [redacted] we did contact Toyota but the enhancement program has expired and there are no exceptions.   Mr. [redacted] is seeking Toyota of Boerne assist in repair costs and we respectfully decline.