Toyota of Bowie

I don't know about anyone else, but I have had my steering wheel swapped out with one where the person drives with their hands at and At the o'clock position they must have had long nails and scratched away the silver coating on the plastic console cover, and there is a worn indention in the spoke leading front the console where their thumble would restAlso they must have acidity hands which pitted the wheelThe covers look like someone had been blowing smoke all over the wheelI don't smoke, I don't have long finger nails, or drive with my hands at and After a service visit my navigation system started to malfunction, which I repaired myselfNow, I had just my volt battery replaced with supposedly a new battery about a year ago and it has died, and it comes with a year warrantyI think they took the new battery and gave me an older one, but because the battery in under the floor in the back of the car I could not check to see how it looked, and took them at their word that it was replaced with a new oneI have a picture of my car and you can see the steering wheel and there is no worn spot on the plastic before they had my carSince I'm the only one who drives it, no one else could have done what would amount to years of damageThe wheel swap took place after a recall for the steering columnIf I had seen the wheel before I drove out of the service area, I would have confronted themI think they did this because I have the free oil change for life, and this is their way of getting compensation, or they have a crooked mechanic who is swapping partsWatch your backs at this place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
My complaint regards two issues... The first is the fact that an unfamiliar company, *** *** ***, is listed on my contract is being a co-owner of my vehicle. This company was registered as being a co-owner of the vehicle from the date of my purchase until March 2012. As a result of the unauthorized company's co-ownership, Roadside assistance is not awarded to the purchase of a new Toyota.
I first called Roadside assistance within weeks of my purchase and was informed that my vehicle was not registered with Roadside assistance and I had to call help to have my vehicle jump-started after a lightening storm. I called roadside assistance again in because my car suddenly died on the side of the road and received the same response. I called Toyota customer service later and was informed that I had NEVER had roadside assistance for my newly purchased vehicle due to the fact that the vehicle was purchased as a company vehicle supported by purchase contract listing the previously mentioned co-owner.
Regards,*** ***

Dear Mr***,
I spoke
with Mr*** on July 18, and
apologized for the difficulty he is experiencing with receiving his tags. He confirmed that he did receive another
temporary tag and is comfortable that we are working to obtain another set of
tags for him. We will continue to follow
up until this is resolved
Please feel free to contact me at ###-###-#### if you
have any questions or need additional information
Thank you
Rose MB***
Director of Customer
Retention
RRR Automotive
***
###-###-####

March 25, This letter is a response to your letter dated March 24, with reference#***After a review of the customer's statement and our company internal review of what occurred on January 5, it has been determined that:
The amount of the customer's auto loan
amount was reduced after the bank reviewed new documentation that the customer submitted on January 5, 2015, the bank determined that the customer had a high debt to income ratio and the vehicle she wanted to purchase was not going to fit the bank's new lending parameterThe customer was offered a different choice of vehicles that would fit into the new loan amount, which the customer declinedWe have reached out to the customer to look for ways to resolve the situationWe are still awaiting response from the customerAt Capital Toyota we are committed to make every one of our customer's buying experience a good onePlease feel free to email *** or call me directly at ###-###-#### if you have further questions.Thanks in Advance
Adewole O.
General Sales Manager

padding-right: 8px; font-family: arial, sans-serif; text-align: left;">

[redacted]




1:26 PM (34 minutes ago)










tome,[redacted]




 
 
 
 
dear [redacted]
 
attached you find numerous documents. [redacted] purchased a new [redacted] from us. it was titled brand new and it was registered with toyota motor company as brand new.
 
all new toyotas come with 3 years (36000 mile) roadside assistance. at this point [redacted]'s [redacted] does not qualify to roadside assistance.
 
 
Abbas K[redacted]
sales manager
toyota of bowie

I don't know about anyone else, but I have had my steering wheel swapped out with one where the person drives with their hands at 10 and 2. At the 10 o'clock position they must have had long nails and scratched away the silver coating on the plastic console cover, and there is a worn indention in the spoke leading front the console where their thumble would rest. Also they must have acidity hands which pitted the wheel. The covers look like someone had been blowing smoke all over the wheel. I don't smoke, I don't have long finger nails, or drive with my hands at 10 and 2. After a service visit my navigation system started to malfunction, which I repaired myself. Now, I had just my 12 volt battery replaced with supposedly a new battery about a year ago and it has died, and it comes with a 10 year warranty. I think they took the new battery and gave me an older one, but because the battery in under the floor in the back of the car I could not check to see how it looked, and took them at their word that it was replaced with a new one. I have a picture of my car and you can see the steering wheel and there is no worn spot on the plastic before they had my car. Since I'm the only one who drives it, no one else could have done what would amount to years of damage. The wheel swap took place after a recall for the steering column. If I had seen the wheel before I drove out of the service area, I would have confronted them. I think they did this because I have the free oil change for life, and this is their way of getting compensation, or they have a crooked mechanic who is swapping parts. Watch your backs at this place.

August 7th, 2014
Dear [redacted]:I have spoken to [redacted] (case id [redacted]). He took delivery of his new vehicle last night. There was no change in pricing or terms to the customer. He was concerned that the initial vehicle we secured from him became unavailable. His confusion was...

compounded by the fact that the same vehicle showed up on our website as being available. That vehicle never arrived at our store and we secured the exact vehicle from another location for the customer. He understood where the confusion came from and was very apologetic last night. also apologized for the lack of communication that could have avoided all of this. Please feel free to contact the customer directly for verification. He is very happy at this time.Randy W[redacted]Vice President Toyota of Bowie

Review: I delivered my 2013 lexus to toyota for repair on 10/01/13 for a bumper replacement with a three day estimate. Unfortunately, I didn't recieve any response from the dealearship on the third or fifth. However, the following week I was told my car wouldn't start, they lied I didn't have any gas. In addition, I was told I dad a fuel sending issue. The fact that after the accident on 09/25/13 my fuel gage moved according to my daily milage means they lied. I was yelled at lied to the customer service was a complete nightmare. I didn't recieve my vihicle until 10/10/13. Toyota exploited the warranty company, because nothing was wrong with my gas gage. Moreover, they intentionally sabataged my vehicle to make money either from the insurance, alleging it was accident related or the warranty. The unethical conduct of Toyota is greusome. In conclusions, the overall shenanigans, that from the general managers is below ratchet and ruthless.Desired Settlement: $42 a day plus tax for five days the time I was without my vehicle, the undue stress related to their shenanigans to steal. Most imporantly, the EXPTEME POOR CUSTOMER RELATIONS.

Review: On August 8 my wife and I went to the Toyota dealer because my wife's car was having problems. They told me it would be $110 for the diagnostic and I agreed. Later, they called me and said they needed more time because they had other cars and hadn't gotten to mine, and I said that would be okay. Dealer called on August 14 to tell us the diagnostic was ready. The next day August 15 my wife went to get the car they said the total would be $1100 to fix it so she said she would talk to me about it. On August 16 we decided we just wanted to pick up the car and they said just for the diagnostic it would be $620 and I had no idea why because on the receipt it said $110 and she spoke to the manager who said it would be $550. She asked why? and told them to agree on a price, and the manager said it would be $550 because the employee had made a mistake. The manager said the reason the total was $550 because the diagnostic is $110 per hour. So my wife complained where they got that number from because the employee made up an amount of hours they were working on the car, he wrote an amount of 5 hours on the receipt and didn't seem to have any idea how long they had actually worked on it. They did not in any moment let me know it would be $110 per hour, my wife asked them where on the receipt it said per hour and they said it didn't because it was a verbal agreement. I never agreed to be charged $110 per hour. Now they're saying I cant take my car until I pay the $550. I am going to pay today to get my car, and so that they do not charge me storage fees or put a lien on the car but I do not agree with how they are charging me.Desired Settlement: Please contact me at ###-###-#### or my wife [redacted] at ###-###-####

Business

Response:

ATTENTION: [redacted]

This is in response to the Revdex.com complaint # [redacted] by [redacted]. The vehicle a 2009 Toyota Camry Hybrid was brought in on August 8, 2013. The vehicle was brought in under the business name of [redacted] with the complaint of the hybrid light being on and after running vehicle with the air conditioning on for 30 minutes the radio shuts off. Also they requested an oil and filter change. The customer was given an initial estimate of "1" hour diagnostic and the price of the oil change. During the initial hour of diagnostic time the technician discovered wiring cut and extensive damage to the vehicle, some of which had been repaired and some repairs not done. The technician called the issues he had discovered to my attention (Service Manager [redacted]) at which point from what I observed I decided to run a CarFax' report to see how extensive the damage to the vehicle had been. On running the Carfax we found that the vehicle had an damage reported on 6/12/09 an accident reported 10/28/09 and that the vehicle had been reported a total loss reported 12/13/2010 and a Salvage title issued on 12/8/2010 in New York and another salvage title issued in Oklahoma 1/31/2012. With what we discovered and the damage we found on the car we called the customer and advised him we needed further diagnostic time and asked if the customer was aware of the salvage title. The customer responded he was aware and we quoted 5 hours or $550 diagnostic at that point the customer agreed and the technician continued his diagnostic. We called the customer with an estimate of $1100 to replace missing wiring ends and an air bag sensor that was missing. We were told he would get back to us. All of these conversations were with **. [redacted].

The next day a woman came in asking about the repairs as if she was unaware of the estimate we had given. We then reiterated the costs of the repairs we know that the car needed and said it did not include the

Review: I purchased 2012 Toyota [redacted]. After being approved for vehicle through Toyota, the dealer continue to pull my credit report. After receiving a letter from [redacted] indicating they would make a counter offer, I contacted my sales guy Jerry, he assured me that we are financed with Toyota and to disregard the letter (Dated 7/25/2014). I asked if they were pulling my credit report without my authorization? He told my no and the finance manager does that to see if he could get me a better offer. I recently pulled my credit report and it does show another inquires after our initial purchase date. Well today I get another letter in the mail from [redacted] regarding the same thing. I am furious I contacted the dealer asking for a manager and the gentlemen said he would not help me if I did not calm down. I terminated call and tried to contact the finance manager, Leon and didn't get an answer.

I did not give them authorization to keep pulling my credit report. If they car isn't financed I would gladly bring it back without hesitation.Desired Settlement: I either return the vehicle without owning and get my 2008 Toyota [redacted] back or something comparable and stop pulling my credit report and to remove all inquires after the initial credit report.

Review: Hello. I want to make you aware of an unethical business practice from Toyota Bowie. I agreed and signed a contract to purchase a 2014 Tacoma and now they're informing me that they can't get the vehicle; however, the vehicle is on their lot (the vehicle was picked up from Delaware).. They're trying to sell the truck for more than what I agreed to pay (in the sales contract agreement). Is this the way Toyota treats military personnel who just returned from deployment? I feel like they're targeting/scamming military personnel because they're giving a price based the $1k military incentive so their price will always appear $1k lower. I'm disappointed of the unethical and dishonest business practice I just experienced at Toyota Bowie!Desired Settlement: I would like to get my $1,000 deposit refunded. In addition, as a responsible consumer, I'd like to make other consumers aware of this business practice from Toyota. Please archive this complaint so other consumers can research and they know that when they sign a contract, Toyota may sell the truck/car to the highest bidder (even though the truck/car has been sold and under contract).... Bottom line, this is an example of breach of contract from Toyota. I'm writing a letter to Toyota Corporate Headquarters to see if this is really the way they run their business. If there was a violation in the company policy, there needs to be accountability from the top-down. Consumers BEWARE!

Business

Response:

August 7th, 2014Dear [redacted]:I have spoken to [redacted] (case id [redacted]). He took delivery of his new vehicle last night. There was no change in pricing or terms to the customer. He was concerned that the initial vehicle we secured from him became unavailable. His confusion was compounded by the fact that the same vehicle showed up on our website as being available. That vehicle never arrived at our store and we secured the exact vehicle from another location for the customer. He understood where the confusion came from and was very apologetic last night. also apologized for the lack of communication that could have avoided all of this. Please feel free to contact the customer directly for verification. He is very happy at this time.Randy W[redacted]Vice President Toyota of Bowie

Review: On May 15th, I purchased a 2012 Toyota [redacted] from this dealer with the expectation that all the features in the vehicle would work properly and that was confirmed with the sales person prior to me signing any papers to get the vehicle. When all was complete with the sale it was late so I didn't really play with the ** Radio in the vehicle or connect my [redacted]. The next day I did try and found that the ** Radio did not work and nor did my connecting the [redacted]. I called the dealership and spoke to [redacted] in which he told me to bring it in and they would show me what needed to be done. I go to the dealer and they tell me at that time that I have a after-market radio in which they can not fix this problem. As for why the original radio was removed no one seems to know. I inform them that I was sold the vehicle with the expectation that these features would work. They very rudely told me I would have to fix this problem myself. I am totally pissed and frustrated because this entire deal was not handled appropriately and now I have a vehicle that can not perform the services I was told it would. If I know this I would not have gotten this vehicle because those were the features that I wanted and traded a vehicle that had these in for.Desired Settlement: I would like to have this radio/navigation system fixed by the dealer at no cost to me because it is not performing the functions that it was sold under. If this can't be fixed because of the after-market radio that someone else put in my vehicle I would like the factory radio that has the navigation system with the XM radio/[redacted] connection installed because this is what I was told it had prior to making the purchase.

Review: Purchased a car in the end of November 2013 at Toyota of Bowie. They took an inordinate amount of time to complete the deal. I was charged another payment on the vehicle I traded in ([redacted]) and to this point (1/23/2014) have yet to receive a payment book or bill or anything from Toyota since the purchase. I just called Toyota Financial and now they are telling me I am late on my payments -- so my credit (something I have been working extremely hard at repairing) is now taking a hit.Desired Settlement: I would like the payment status to be brought up to date and have the first payment pushed back to February 2014 and my credit repaired.

Business

Response:

March 10, 2014

Dear Sir,

This letter is in regards to your letter dated 3/7/14 (attached), regarding **. [redacted].

**. [redacted] purchased a car in November 2013, he was quoted an estimated payoff on his trade-in of $23,400. Due to the length of time it took to have his new loan finalized **. [redacted] made an additional payment to his lienholder. The final payoff to the lienholder by the dealership was $23,076.55. The dealership refunded **, [redacted] $431.62,

In regards to his new loan, we do not control when the lienholder sends out a payment notice to the customer.

To the best of our knowledge this complaint has been resolved.

Thank you,

I don't know about anyone else, but I have had my steering wheel swapped out with one where the person drives with their hands at 10 and 2. At the 10 o'clock position they must have had long nails and scratched away the silver coating on the plastic console cover, and there is a worn indention in the spoke leading front the console where their thumble would rest. Also they must have acidity hands which pitted the wheel. The covers look like someone had been blowing smoke all over the wheel. I don't smoke, I don't have long finger nails, or drive with my hands at 10 and 2. After a service visit my navigation system started to malfunction, which I repaired myself. Now, I had just my 12 volt battery replaced with supposedly a new battery about a year ago and it has died, and it comes with a 10 year warranty. I think they took the new battery and gave me an older one, but because the battery in under the floor in the back of the car I could not check to see how it looked, and took them at their word that it was replaced with a new one. I have a picture of my car and you can see the steering wheel and there is no worn spot on the plastic before they had my car. Since I'm the only one who drives it, no one else could have done what would amount to years of damage. The wheel swap took place after a recall for the steering column. If I had seen the wheel before I drove out of the service area, I would have confronted them. I think they did this because I have the free oil change for life, and this is their way of getting compensation, or they have a crooked mechanic who is swapping parts. Watch your backs at this place.

Review: A salesperson by the name of "[redacted]" (###-###-####) has been calling my cell phone for the past 3 weeks, at least 3-5 times a day. She is trying to sell me a vehicle. She leaves voicemails when I don't answer and gives her contact number. I called the number, spoke to another employee, and asked the individual to remove me from their calling list, that the salesperson was calling me multiple times a day. The individual said that she would remove me, however the calls did not stop-Desired Settlement: Toyota of Bowie should stop contacting me and be documented for their harassing, telemarketer style salespeople's practices.

Business

Response:

Dear Derrick Gregory,

I am writing to let you know that we have removed Christopher Solazzo Information from our data base he will no longer received any more phone calls from Toyota of Bowie.

Sorry for the in convinced. Any question feel free to call me at ###-###-####. (Id # [redacted])

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to Toyota of Bowie, to look at trading in my vehicle (which the lease was about to expire on) on a pre-owned car I had seen onlineI walked into the dealership with relatively low expectations, as I understand the business well enough to realize the customer service isn't on the top of their listsIt was a less than pleasurable experience, as they didn't have the car I wanted, then told me another would work, came back with increased terms and conditions, etcFrom there, the finance manager was less than competent, in that he couldn't get any information he needed, and assured me he would "take care of it Monday."Not a big concern, again, I realize how the game is playedThe real issues didn't start until after the purchaseI was told that they would be taking care of the lease payoff at [redacted] corporate, as per the usualThis was a priority for me, as the vehicle was in my mother's name and I wanted to ensure that she was free and clear of any liensFrom start to finish, the buying process took about hours, which is absurd, but again, not my major issue
Several days after the deal was completed (I ended up just buying my car off lease), I was contacted and told I needed to return to have the car inspectedI thought, "why is this my burden?", but fine, I made arrangements to do soI left work at lunch, as I was told it would be a quick processIn total, I was at the dealership for OVER HOURSI spoke with the used car sales manager several times throughout the experience and was told numerous "stories" as to why it was taking so longAfter hours, I was told it was taking so long because my "tint was illegal"This was an attempt to save face, as my tint was applied by a dealer at the legal 35% uv ratingWhen I called him on this, he changed his story very quickly, stating that tint in Maryland was illegal in generalAgain, when I noted that the car I saw him driving that day had tint on the windows, he told me he has it removed every time he gets his car inspected (lie)Another hours passes, and I tell him to call whom ever he must, and get my car backI have missed an entire 1/day of work at this pointHe assured me it was on the way backHe called the salesman picking up the car, as was told he was "five minutes away"After minutes passes, the gentleman pulls up in my car and gets out with a milkshake from McDonaldsHe had the gull to stop at a restaurant, with my car, after I've been waiting 4+ hours, to get a milkshake
Shortly after this, I received a call from my parents, who had STILL not gotten documents needed to complete the payoff on the carThis was over a week laterUpon calling Toyota of Bowie, I was told he was "sending them out today." Expressing my concern that [redacted] would be wondering where their payoff was, he told me that it was not an issueMy parents received the documents several days later, and sent back the same day
Several days later, I get a phone call from Toyota of Bowie, telling my I need to come in and resign paperworkAnnoyed, I take my wife and newborn son up there on the weekend and do soAt this point, I sent a letter explaining this in great detail, to Toyota's corporate websiteI receive an email back stating that the customer relations manager would be in touch with meShe called my once, leaving a message on my voicemailI've called her back and have gotten no further contact from her
A week passes by and I receive another phone call, telling me I need to sign papers AGAINI tell them that if they want that to happen, they will have to come to me, as I can not afford to take any more time off of work or away from my familyThe salesman agrees to do so and meets me a local restaurant on my lunch breakI resign all the papers for a third time and again voice my frustrationsI also tell him I'm very concerned that [redacted] has not gotten their paymentHe assures me that this is all taken care of and I have nothing to worry aboutHe tells me that I will be sent copies of the newly signed paperworkI tell him that in addition to that, I would like the General Manager of the dealership to contact meThree weeks have passed and I've yet to receive any copies of documents and no contact from the dealership's GM
Last weekend, my mother gets a call from [redacted], stating she is late on a paymentI immediately call Sergio at Toyota (the finance manager that I dealt with, that has failed to follow through with ANY of his promises)He apologizes for this, and assures me they paid the [redacted] offI tell him that I need three things
1) Send me proof of this payoffHe states that the office is closed, but he can do so on Monday
2) I ask him where my paperwork isHe says, "on my desk"Why?!? He promises to send it MondayWHY DID YOU NOT SEND IT?!
3) Told him I was told the GM would reach out, and he hadn'tHe assures me he would have him call me Monday
In closing, I stated that Monday would be a busy day for himHe said, "Yes sir."Well here we sit, Friday, and I have NO email with payoff proof, NO contact from the GM, and I'm betting he hasn't sent me paperworkWithout the new paperwork, I DON'T KNOW WHERE TO SEND THE PAYMENTAdditionally, I called on Wednesday and left a message for Sergio--no call back, I've called today--he's not in yet
I just called Toyota corporate and spoke with a representativeHe offered to have the customer relations manager call meWhen I told him that we already went this route, and it got us nowhere, he pushed againAgain, I told him that I would not accept this as the next step, given the escalation, and he again, pushed for thisI told him a third time that this would not be acceptable, as I was not willing to speak with anyone from that dealership, as they've given me no reason to trust themHe told me he woudl "make a note of that in my file", and asked me if I needed anything elseI suppose Toyota corporate doesn't care to fix the situation either
I don't know what else to doI need to speak with a professional about what rights I have, how to proceed, etcThank you.Desired Settlement: In addition to obviously having all the correct payoffs satisfied, receive my copies of documentation, etc., I'm not sureAm I within my rights to request financial compensation for damages (time, possible credit blemish, mileage on car, frustration, etc.)

Review: I went into Toyota of Bowie on 2/1 and purchased a car trading in my 2001 vehicle. The sales person [redacted] told me the trade in amout was $1200.00 when I got back to finace I realized it was $800. I felt the car was worth more to me than that and asked for it back and gave them $800. via check. They kept calling me before the deal was final, then after they switched my tags from the 2001 [redacted] to the 2014 Toyota gave me a temp tag for 2 days per [redacted] in financing. On the way from the dealer the [redacted] was in an accident and is probably totaled. I don't know what tag is good for what car they will not take my calls now and insist I come back out to Bowie to talk to them Bowie is far and we are expecting incilmate weather. I have talke to [redacted], and someone named [redacted] and [redacted] will not take my calls. I just want to get the tags straight for my car. They also signed my name on the title to my car. I got pretty upset becasue they keep telling me one thing and changing to something else. I feel bad that I got up set with [redacted] and said some things I regret. I was acutally calling him to apologize. I drove my 2001 [redacted] to them and nothing was wrong with it, on the way home it stopped in the middle of highway [redacted] and was hit in the rear.Desired Settlement: I want them to stop laughing at me and be professional. I want them to make sure my new vehicle has the proper tags. I want them to stop treating me badly. I want them to take my call and handle this business. I was involved in a serious accident coming from their shop. I drove my to them and nothing was wrong. Now I am with out a car and can not drive the new vehicle I purcahsed from them becuase it does not have proper tags. I would like to expose how they treated me. I want us to be able to communicate like adults and settle these proble**.

Business

Response:

March 18, 2014

Dear Sir,

This letter is in regards to your letter dated 3/10/14 (attached), regarding **. [redacted],

**, [redacted]'s tags #[redacted] were issued to her on 2/24/14. She has since stopped by the dealership and picked up the tags.

To the best of our knowledge this complaint has been resolved.

Thank you,