Toyota Of Danville

I am rejecting this response because: In response to Complaint ID: [redacted] Mr [redacted] with Toyota of Danville did reach out to me but we have not come to terms I asked to have the vehicle repaired to the condition I was led to believe it was in and he offered to only repair the mechanical issues The vehicle had both mechanical and cosmetic issue with repair cost of $6, He offered to only repair the mechanical issues which was $ I responded to him with request no less than $2,638.16, which would cover the major cosmetic repairs and the mechanical His response was “All good will assistance is off the table (Void)” Not sure how this constitutes taking care of the customer I was misled by Toyota of Danville I was told the vehicle was in great condition and was given pictures of the “only scuffs” the vehicle had Please see attached However, when the vehicle was picked up by the shipping company they filed a report of the condition, see attached Yes, I made the mistake of taking the word of the salesperson However, I feel the dealership needs to stand behind that mistake and make this right I paid top dollar for a vehicle in subpar condition Please let me know how we can proceed

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ I spoke to the customer [redacted] and her husband on 9/22/I asked them to bring me the receipts on the repairs that were made to the Dakota for reviewMrand Mrs [redacted] agreed to email the receiptsI will contact the customer after review

I am rejecting this response because:
I have called back and gave my name and number for them to call me haven't got a respond back

To Whom Concerned-Regarding ID # ***Spoke to Mr*** on 7-21-17Reviewed customer issuesExpressed understanding of his concernOffered assistance of recommendation to reputable Toyota Dealer in his area.Offered and expressed difficulty of assistance due to distance away from our
facility.Expressed our commitment to representing our services in a professional manner.Would like to come to an understanding & resolution that makes sense for both parties.Toyota of Danville did not mislead Mr***, Mr*** needs to inspect purchases in the future in personCondition opinions of items can vary and could have been addressed at time of delivery in person.Sincerely,*** ***Toyota of Danville

To whom it may concern:I reached out to the customer by telephoneI have not heard from the customerI will be out of the office through the end of the weekI will have our Customer Relations Manager ( Mary Oltean)reach out to set up a time where we can communicate to find a resolution

In the matter of *** *** ID *** permission was giver by her own admission to obtain financing for her and her fiance at no time was *** told that it would be sent yo only one lender as it is not uncommon when obtaining financing to be sent to multiple lendersThe fact of the
matter is that her fiance and employee at the time was aware of what was going on as he had multiple conversations with the finance manger that was handling the dealToyota of Danville has done nothing wrong in this matter and belies that there is a lack of communication between *** and her fiance and that is where the problem liesIn the matter of a letter of deletion there are no ground for Toyota of Danville to make such a request to *** *** as there is no misinformation reported by *** ***

Initial Business Response /* (1000, 5, 2015/09/23) */
I spoke to the customer [redacted] and her husband on 9/22/2014. I asked them to bring me the receipts on the repairs that were made to the Dakota for review. Mr. and Mrs. [redacted] agreed to email the receipts. I will contact the customer after...

review.

I am rejecting this response because:I was lied to in person about this problem and I was told my amount was 18,000 and have received 3 different denial letters stating 3 different amounts were asked for. Toyota should not have submitted a loan request for anything other than 18,000 and when ONE loan was denied should NOT have kept going without consulting me or my fiance. My fiance was never given an amount OE told about the denial. Toyota simply just said they could not get it in the price range we were looking for. Never informed us they kept going after a denial and knew there was not going to be one given. Transunion has asked for the letter and I still believe Toyota needs to give that since I was not informed about them asking for more than I was told or sending it to so many banks after they knew it was going to keep being denied. I will never be going to Toyota again and will make sure everyone I know is aware of this matter and the way they treat their customers and their employees.

To whom it may concern, I am following up for the matter of [redacted] S. and [redacted]. The customers visited our dealership on 2/27/2018 wanting to trade for a 2007 Chrysler Aspen that they found at our dealership. The customer test drove the vehicle with the Salesperson and told the s.p....

this is the vehicle that they wanted to trade for. After we agreed this was the vehicle we had to submit it to the bank for financing. When we submitted their deal to the bank, the bank required certain stipulations before they would consider financing the customer. The customer did not have that information on them so they had to get the documents for the deal from home. We then were able to obtain financing after the stipulations for the bank checked out. We invited the Mr [redacted] back to the dealership and on 3/3/2018 Mr. [redacted] drove the vehicle again with the s.p. and said that the vehicle needed a headlight and a window switch were not operable. We agreed to take care of the headlight but at the price agreed upon he would be responsible for the window. The customer had a service appt. set up for the following week for the headlight install. Mrs. [redacted] called the prior to the appt. and stated she had brought the vehicle to an independent shop, and had it inspected to which she was told the exhaust had a hole in it. I advised Mrs. [redacted] that I would pay for a diagnosis here at my shop when she brought it in for her existing appt. We repaired the headlight and gave her an estimate to repair the exhaust, which she declined to have repaired at our dealership. I never heard anything back after the customer left. The vehicle was sold as is. I have attached the copies of the original paperwork the customer signed. I have left a message with Mrs. [redacted] and I am waiting to hear from her.   Sean Spady General Sales Manager Toyota of Danville  2106 Georgetown Rd Tilton, Il 61833 217-442-8474

Please accept my previous response to this issue.   I believe I have made very reasonable efforts to satisfy a customer in a mutual beneficial way.   Please respond with confirmation of this response.   Thank You.  Bob [redacted]

I am rejecting this response because:
In response to Complaint ID: [redacted].   Mr. [redacted] with Toyota of Danville did reach out to me but we have not come to terms.   I asked to have the vehicle repaired to the condition I was led to believe it was in and he offered to only repair the mechanical issues.    The vehicle had both mechanical and cosmetic issue with repair cost of $6,144.30.  He offered to only repair the mechanical issues which was $1138.15.  I responded to him with request no less than $2,638.16, which would cover the major cosmetic repairs and the mechanical.  His response was “All good will assistance is off the table (Void)”.  Not sure how this constitutes taking care of the customer.    I was misled by Toyota of Danville.  I was told the vehicle was in great condition and was given 2 pictures of the “only scuffs” the vehicle had.  Please see attached.  However, when the vehicle was picked up by the shipping company they filed a report of the condition, see attached.  Yes, I made the mistake of taking the word of the salesperson.  However, I feel the dealership needs to stand behind that mistake and make this right.  I paid top dollar for a vehicle in subpar condition.    Please let me know how we can proceed.

Initial Business Response /* (1000, 5, 2016/08/10) */
During the test drive nor before time of purchase was there any complaint about issues with the vehicle. Customer had vehicle for about a week and came back with complaint of a vibration noise. Technician inspected rear brakes and were found...

to be safe. Upon inspection by technician and sales manager it was recommended that we replace the drive shaft and u joints as a gesture of goodwill. We also replaced an oil plug that was leaking at this time. After repair technician drove and noise from drive shaft and u joints was eliminated.