Toyota of El Cajon

Review: I loved Toyota of El Cajon and have bought 5 cars from them in the last two years for family members. I received a memorial day ad from them offering me 110% above Kelly Blue book for my 2011 Rav 4 as well as a $20 target gift card if I came in. The flyer came right after my fiance and I had been talking about trading it in. So I went in to Toyota of El Cajon and the sales man blew me off because of my age and because he didn't think I could afford to upgrade. I asked for a trade in appraisal. He came back with an offer of $11,000 which is remarkable lower than Kelly Blue book which was listed my vehicle at $17,000 with the low mile, extra third row of seating, tinted windows. When I purchased this car brand new a year ago I got it for $25,000 marked down because they were making room for new models. I was shocked that the sales person even handed me off to another sales person and told him that with the amount I owe on my vehicle and the new one I was trying to get he doubted that I could afford it. I work full time and my credit is amazing, and putting money down wasn't an issue either but after what was said I never want to buy a car there or get my car serviced they either. Not to mention they told me they didn't have the target gift card yet at that store but he would keep my flyer and send me it in the mail and of course that didn't happen either. I did call and speak with a manager and they told me it did seem low on the appraisal and that he would talk to the sales man and call me back. I never got a call back as well. It seems like Toyota has stopped caring about there customers. I feel so disrespected that they blew me off because of my age because they thought I wasn't a big enough fish to Spend their time with.Desired Settlement: I would like Toyota of El Cajon to treat there customers with respect and I think an apology is definitely owed . I have been a Loyal Toyota owner since I could drive and have referred many people. I would also like them to actually send me the target gift card as promised and a real appraisal at 110% above Kelly Blue book for my vehicle.

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To whom it may concern:

Review: This letter is to communicate to Toyota what a horrible experience I had at the Toyota of El Cajon dealer. To start we went in there around noon July 16, 2013 we were interested in a scion Xb, we took a promotional letter that came with a scratcher stating if the numbers matched you would win different prizes. I recently also graduated August 2012 from San Diego State University so we took advantage of the promotion of $750 off for recent graduate. We presented these two promotions to [redacted] who was the guy helping us out, he accepted both promotions. As time went on after filing out the applications, credit checks, we waited hours for the white Scion that we wanted to be located. As hours passed we kept asking [redacted] about the promotional letter with the prize he told not to worry he was working on it, he told us that several times. He finally came back and told us we had won a $10 Target gift card. Which was just one of the promotions on that letter, we told and he said your right ill work on that. He had this letter in his pocket all day long didn't bother to read it or tell us anything about it. When it came to the recent graduate promotion I had to submit proof, that I had graduated I printed out my unofficial transcript

there at the dealer. The car was suppose to be bought under my moms name and mine, we worked out a deal which including the trade iv value of her car and monthly payments and down payment, once everything was finalized and they were getting the contract ready they come back saying to get the recent graduate deal you can not have a bankruptcy n your record and my mom has one, so it can only be under my name so we agreed. Then they come back that recent graduate promotion is only for a 60 month loan not 72 like we had also agreed on. They had us there till almost 10pm knowing I was there with my 2 daughters a 5 year old and a 1 year old. On top of that [redacted] comes back to tell us that the promotional letter was not valid there only at the [redacted] Toyota which we were told at another dealer it was valid anywhere because it was Toyota, but [redacted] waited till the last minute to tell us they were not going to honor the promotional letter but was willing to give us $10 from his managers wallet for the inconvenience that was horrible. So after all tis we were so tired we still decided to purchase the vehicle, I signed all the necessary paperwork almost ready to go when I get called back into the office to sign more paperwork, turns out [redacted] had put the wrong VIN number I had singed paperwork for another car so I had to sign another set of paperwork for the actual white Scion I was buying. After we were there for almost 10 hours I get a call from the closest relative I had listed that Toyota was trying to get in contact with me and they couldn't. I do not understand why they had to call her they have all my information to reach me. It turns out they need proof of income 1 week later and they also lost my unofficial transcripts I had given them as proof I graduated. This has been the most horrible experience I have ever had at a car dealership.Desired Settlement: Honor the Promotional Letter

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To whom it may concern:

Review: On or around July 25, 2014, Toyota of El Cajon, agreed in writing, to lease a 2014 Toyota Camry Hybrid for 36mos, 12K miles year with zero drive off for a monthly payment of $331.00. It also agreed to purchase a trade-in, 2014 Lexus CT200H for $29,640. The terms of the transaction required a credit approval by Toyota Motor Credit Corporation. Toyota approved the lease at tier 3 subvented rate. Subsequently, dealer demanded a higher payment of $417/Mo., and completely disregarded the written agreement which called for a lower payment amount. Additionally, the dealer failed to purchase the trade and pay the promised amount. From July 25 through July 31, dealer made various excuses for its delay including multiple managers' days off, the new vehicle got damaged but we will get another one etc. I offered various options to mitigate against potential damages. Dealer failed to act.Desired Settlement: Dealer to perform as agreed or pay for damages according to proof.

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Review: I walked into Toyota of El Cajon to buy a truck with a preapproved loan from [redacted], prepared for a standard options contract. The dealership assured me that they work directly with my credit union and that I wouldn't need to come back. At no point during the transaction was any other loan or any other bank mentioned. A week later, I found out that my loan had been sent to [redacted]. I have since also received three loan rejection notices from various banks. At no point did I have any knowledge of or consent to any credit checks or loan applications. During this process my credit score was adversely affected to the tune of 40 points, as was my wife's. When confronted, [redacted], finance manager at Toyota of El Cajon, initially responded by saying 'I never said I would give you that loan.' After a representative from [redacted] went to the dealership in person and had some stern words, we were able to get the loan moved back to my credit union. However, the enormous stress and hassle that this brought to my family, the damage done to our purchasing power, and the gross invasion of privacy that occurred when our finances were hijacked have not been addressed.uiDesired Settlement: There is simply no excuse and no forgiveness for deceiving and swindling a customer, let alone hijacking somebody's personal finances. I value reasonable restitution in the $5000 range given the great severity of this offence.

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Review: A couple of days ago my wife and I decided to give Toyota of el Cajon a shot at our business. We had taken a couple of test drives with other dealers but the other dealers did not have the color and options we wanted. We made arrangements with [redacted] (Sales Manager) to come in and test drive a specific car at a pre arranged price with the intent to purchase that night. We went into the dealership and we are assigned to [redacted] Okosun. We started our test drive and once we reached the freeway I asked that we drive for a few miles as we were planning to buy this specific car in the next hour. [redacted] told us that we needed to pull off at the next exit and we were only allowed to drive 1 exit before buying a brand new $28,000 car. I explained to [redacted] that to feel comfortable spending this much money we wanted to drive at least 3-4 miles to feel comfortable. With my wife driving the vehicle she was already getting nervous with a man sitting behind her being very rude and abrupt with us and telling us to pull over and that the test drive was over. Personally, I understand that we came in at 8pm and the night was almost over but we had pre arranged the drive and purchase price already with the sales manager, it was a slam dunk sale for them as we and had cash in hand.

[redacted] said we were stupid to want to drive more than 1 exit and he had been doing this for 15 years and no one needs to drive more than 1 exit to test out a car. I told [redacted] he was being extremely rude and acting like an [redacted]. He proceeded to start yelling at both my wife and I that we were pieces of [redacted] and he made more money than us and he would bash our faces into the ground the moment he got out of the car, as well as his son was more obedient than us.... Needless to say he went from 0-crazy in a matter of seconds. After over 20 threats on our life and hitting the back seat and screaming at the top of his lungs at us.....all while I called his manager and had him on speaker phone the entire time for him to hear the exact threats he was making! I decided to call the police, who were dispatched to secure our safety. After the Sales Manager offered us to take the car as loaner, [redacted] the PR person from the dealership called to apologize. She was very nice and apologetic. I felt that the sales manager and PR person cared to apologize but I did wonder what the owner [redacted] thought about the situation. I was told that the owner would call a couple of days later. After 5 business days later and no call or care from the owner combined with the fact that I called the dealership today and found out that [redacted] was rewarded with his behavior with only being suspended from work for a day and was able to keep his job, I decided to write this review.

[redacted] Okosun was allowed to threaten customers lives all while being on speaker phone with the sales manager and the only discipline he received was a day suspension. On top of that the owner was requested to contact me regarding the situation and he felt it was not worth his time.Desired Settlement: It would be nice to have the owner actually call me and explain what happened on his end of things as well as some sort of consequence for his sales associate.

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To whom this may concern:

Review: I ordered 2 car parts online from them. As requested, I put in my VIN number at the time of ordering in order to ensure the parts were correct for my specific car. One of the parts arrived correctly, but the other part that came in was not the correct one for my car. It should have been obvious as the parts go adjacent to each other and should look similar while these two look nothing alike. After speaking with customer service, they refuse to deliver the correct part to me unless I pay for the part again. They suggested I deliver the mistaken part to them (at my expense) for a refund. They made no promises that I would receive full reimbursement and did not apologize for their mistake.Desired Settlement: I would like a full refund for the part, including the cost of shipping the part back.

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Response:

Customer Relations Manager (CRM), [redacted] contacted the customer on May 13th and left a voice message to call her back.Customer [redacted] called back CRM on Thursday, May 14th.

Review: We have been trying to buy a vehicle and despite warnings from friends regarding Toyota of El Cajon we decided to stop in to look at a vehicle. Out initial experience was less than positive as we were passed around to at least 5 different staff some of which were limited with their product knowledge and others who were high pressure. I sent in a communication via their website for the GM to call so I can pass on this experience but as of the time of submitting this complaint, no such call has been received yet and it has been about two weeks. I was put in touch with an Employee by the name of [redacted] who said she was the Customer Relations Manager. After explaining the unpleasant experience we had and the bait and switch technique (my term not theirs) she apologized and acknowledged how it happened based on her research and offered us a $100.00 gift card to the dealership which also has not been received at the time of this complaint and that has been about a week. She also put us in touch with yet another sales person [redacted] (who I have to say was one of the nicest guys we have encountered in the car business) and told he would assist us from that point forward. At this point I was also quoted a price for the vehicle and all the rebates had been explained to me. We decided to think about the offer but I wanted to call [redacted] back to get clarification that this information was passed onto him as there had been so many hands in the deal to this point. That went unanswered for days and when I contacted [redacted] again she said that message was never left and did research. Well as luck would have it while all that was going on, I was told the rebate offer had expired and the vehicle we were looking at was sold. I later saw (today to be exact) on the official Toyota of El Cajon website that the offer did not expire at all was offered and set to expire on January 6th. Well after that discussion with [redacted] on Saturday January 4th I elected to not go with the Toyota and thanked [redacted] for his assistance. Less than an hour after that I received a phone call from the dealership from yet another individual (this now makes about the 8th person who has been in on this deal) who identified himself as [redacted] (the other [redacted]s brother). he said he just wanted to call with the rock bottom price and offered an additional $500.00 off the deal even though he was instructed personally by the owner to not offer any further discounts. We had a brief discussion and through that he advised we may be better to lease the vehicle rather than buy. After a couple hours of talking/negotiating we arrived at a deal with one problem, they didn't have the color we wanted and it was to far away and had to pay about $350.00 in transport fees to get it and were not will to cover that cost. We looked at other options on vehicles that were in stock in that color but the one we saw would have increased the payment about $20.00 a month and they were again not willing to do something with that vehicle. So Saturday when we left [redacted] said he was off the next two days but will come in and call us as this deal was set to expire on the 6th. As we never heard from [redacted] I contacted [redacted] again at approximately noon and left her a voice mail. As I didn't hear from her at 3ish and the day was getting late with the offers set to expire I called back and asked if [redacted] was working. I was told yes she is there and is working until 5pm. As I still didn't hear from her around 4 I called and left her a second voice mail. Long story short, despite both attempts, [redacted] never called back. I did however receive a call from the first [redacted] who said he was off but wanted to come in and see how things were going. He didn't know anything so had to recap all that had happened the past couple days. After he got all the info he acknowledged that that the offers do in-fact expire tomorrow (so this time it was right) and he would call back. When [redacted] called back he did say that the vehicle we wanted is not there (which we knew) and they are not willing to work on the one that is. [redacted] said the manager said he would honor the specials tomorrow however. At this point I was done and frustrated of the lack of response from the GM, Customer Relations Manager, the [redacted] #2 and the whole situation with the misleading info on when these offers expired so I declined and just was done. I did say that I was going to register this complaint. Buying a car should not be this difficult and treated this bad.Desired Settlement: As stated above, after days and days of dealing with this and treated horribly I just want this info passed on to the dealer. I asked for a phone call from the GM but guess that is just not going to happen but heard he was involved by giving direction to not work with us . The Customer Relations Manager also chose to not return her v-mails so I give up trying to communicate to Management and accept that they don't want or appreciate my business. I would like the gift card that was offered however just as a gesture of standing behind the offer. Don't know what I will do with it but it was offered,,,,

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Response:

To whom it may concern,

Review: Although this is a late complaint from a purchase, I think it may help consumers considering a purchase from El Cajon Toyota. I did speak to an attorney regarding the matter but did not wish to pursue the case. My issue is that I bought a used 2006 Toyota Tundra in October of 2010 from Toyota of El Cajon. They had a 4 wheel drive Tundra that I was considering and eventually purchased from their used car dealership. I would advise people to have the car washed and look at any vehicle they consider purchasing under the full light of the sun. They will ask you that you sign a disclosure that they are unaware of any vehicles damages unless otherwise noted and that they are not responsible for disclosure of damages that they may be unaware of. I signed this form truly under the belief that the vehicle had not been damaged and while the vehicle appears to have little if any damage to the front lower plastic below the bumper, it was clearly repainted. I unequivocally say this since after it was washed and detailed the lower front plastic is a slight shade different. Furthermore, after months of washing I noted some molding peeling around the truck's front fenders. I asked a local body shop to replace these gray molding pieces at which point I was told that they were pieces of masking tape that had been painted during the front bumper repairs. I do not believe for a minute that Toyota of El Cajon did not notice this as they of all people should have been familiar with the truck and what are original molding pieces. While I am happy with my truck, I would caution anyone considering a purchase at Toyota of El Cajon to seriously review the car.Desired Settlement: I think proper disclosure of any vehicles history that is on the lot should be the common practice rather than forms that they may be unaware of prior damages that they are likely aware of. The dealer prepping of a used car for sale should include cleaning and detailing but repainting of any panel whether minor or not should be disclosed to a consumer.

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To Whom this may concern:

my vehicle was purchased with service plan, the lube tech put wrong interval on my sticker. The guy at desk argued with me for 10 min and went back on his original statement. Verry frustrating, a large issue with scion. 7,500 mile interval. A oil change can be completed I no less than 2 hrs.

Review: I purchased my brand new 2013 Prius C from toyota of El Cajon October of 2013 . From the start they messed up my registration paper but I didn't find out this mistake till November the next year when I tried to purchase tags. I payed my tags at the dmv they then gave me a temporary regesration and gave me paper work and information the take back to toyota of El Cajon for them to correct and figure out where the mistake was. At first I delt with a nice lady named Candace she said she would take care of it and get back to me the following week. 2 weeks go by no phone call... So I called an asked for her and she conveniently all of a sudden was no longer with the company. It took another week of phone calls and messages and me finally showing up face to face to get noticed and for them to have to start back at square one where I was almost a month ago. I then delt with a lady named [redacted] who temporarily was filling the position of Candace till they trained a replacement she said she would look into it and get back to me week and a half goes buy no call. I call for [redacted] and the manager said she was on "vacation".when [redacted] came back from "vacation" we signed papers and it asked how her vacation was and she said "what vacation?". I was really upset about the whole ordeal and how it was handled.I left messages for the manager numerous times and tried to come in a talk to her multiple times but never got back to me. Took another 2-3 week for them to get the paper work to fix it. Now it march 20th a week before my second temporary regesration expires...nothing in the mail no phone calls or respond from any of my messages. So I went to the dmv to see if they ever received my paper work that toyota sent. After waiting again at the dmv on my own time to find out what is going on with my car registration they tell me that toyota messed something up again so they sent paperwork back and toyota just sent it back on the 14th of March and it's going to be another 90 days.. Or moreDesired Settlement: Option A) giving some sort of compensation (negotiable). Option B) taking my car back without any dings on my credit because honestly I'm tired of dealing with this I'll take my business elsewhere

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Response:

Customer Relations Manager, (CRM) Laura Brewer spoke to customer on multiple occasions. regarding registration concerns.Customer was working with DMV Clerk [redacted] Radarte to correct Registration concerns and to add the customers name to the title, that had been accidently left off. (The customer's boyfriend, was the only name that appeared on the registration.)