Toyota of Fort Worth

We contacted Mr [redacted] and apologized for making him feel like he was being passed from person to person Mr [redacted] came into store to sign some necessary documents to complete the cancellation he was requesting, and we thoroughly explained to him the process and time frame for his refund He met face to face with the person that will be his point of contact, so that there is no more confusion on who will be handling the transaction for Mr*** The refund should be processed the week of October 10-14th, and we will contact Mr [redacted] when the funds are available for him to pick up He understands, and is satisfied with the arrangement His request is being expedited due to the lengthy time lapse since his original request

Dear BBB:After speaking with Mr. [redacted] and reviewing the customer's file, it was determined that the CarFax was clear of any accidents or claims. This is what the Dealership relies on for any accident reports or claim reports. We put a copy of the CarFax in every file and have the customer... sign it. When Mr. [redacted] brought it to our attention that he had found a receipt in the Prius that showed it had been in an accident, we felt he should have the option to return the vehicle and offered. Mr. [redacted] chose to keep the Prius but felt he paid to much for a car that had been in an accident. On 2/8/16 Mr. [redacted] and Myself (***) agreed on a discount of $500.00. I called Mr. [redacted] today 2/12/16 to let him know I was mailing the check to him today. We feel we have met all criteria to close this case. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11175589, and find that this resolution is satisfactory to me to look at my car and my IphoneI am taking my car in the week of March 21st and will let you know if the issue is not fully resolved

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I still have not gotten money that was supposed to be dilivered between oct 10-& now its the 17thvery pissed offI will never buy any product from there again

Great news is the issue has been resolved with ** ***The guest final contract was sent to ** *** a total of timestimes it was our fault with regards to the dollar amounts being off by cents (computer ADP issues)The other times ** *** misplaced the contract and kept telling the
guest we never sent it inThe last time we sent it in with a signed delivery and had to show them who had the contractI am glad it is handled but this had a lot to do with inaccurate information given to the guest by ** ***We apologize for the issues and understand the guest frustration with us and ** ***Since then we have cleared the issue with the bank and should not have issues againThe $of ***'s has been applied to his ** *** loanShould the guest have more questions of concerns please call me on *** *** *** or email me at *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124388, and find that this resolution is satisfactory to me.
Yes, the agreement to refund $of the purchase price is very satisfactory Thank you for your assistance.Note: This has nothing to do with the complaint, but it might help your organization in the future: In the following phraseThis letter is in regards to your complaint submitted on 2/6/2016 the correct word to use there is "regard." Putting an "s" on the end changes the meaning and is not what you intended to say

Complaint: ***
I am rejecting this response because: Toyota of Fort Worth was clearly flawed in their customer service and financial support servicesBeing that I didn't receive a call back from the General Manager after numerous attempts to contact him via e-mail, telephone, and filing a Revdex.com complaint I can assume the problems with accountability begin at the topHe mentioned that his finance guys had sent incorrect information to ** *** twice, why did they not follow up to make sure a $35,lease was completed without error for a customer, especially after having spoken with me on more than one occasion? Why not communicate with ** *** to get this corrected because the customer cannot? When I did hear from his finance guys it was to tell me they were right and ** *** was wrongReading my complaint and the GM's response clearly describes their negligence, and their unprofessional attempts to pass the blame on to someone else
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I disclosed everything as required! I also told the salesman I had last years taxes done and can furnish documents to corroborate what I was saying! Your salesman told me no! I made everything out in the open! I never lied nor did I mislead any sales associates or sales managers to obtain financing! I knew this car deal would have been a challenge! What I am mad about is the slide of hand aan extended warranty for profit and then I was told if I cancelled the warranty contract I would have to resign the car deal again! Your finance guy who signed us made no mention of an aextended warranty! He was just hopeful that I wouldn't look over the papers and just sign away! When I asked for the invoice he just kept pointing out to the Amount of monies financed, interest rate, and term yearsHe was hesitant to show me anything until each page of the contracts were signed!Evidently this is not the first time your company has done this! Under your google reviews after the fact of what went down on my deal your employees have done this tactic before! Its all out their on the net! Being I had sold our old vehicle and do not have transportation for my wife I will in-fact decline your undo of the car deal! I never back out of a deal even when its not in my favor! " A deals a deal!" My integrity is too important than backing out! However, I was told by your finance guy that he was going to get that deal funded immediately! Clearly MrGeneral Manager of Toyota of Fort Worth your being fed mis information again or your finance guy who signed us was a liar!!!!If you condone that guys actions as a business model for obtaining money in sales transactions then your true intentions are less than honorable! I feel you have been lied to by by your employees to cover their butts because thats not how the deal happened
Regards,
*** ***

We contacted Mr. [redacted] and apologized for making him feel like he was being passed from person to person.  Mr. [redacted] came into store to sign some necessary documents to complete the cancellation he was requesting, and we thoroughly explained to him the process and time frame for his...

refund.  He met face to face with the person that will be his point of contact, so that there is no more confusion on who will be handling the transaction for Mr. [redacted].  The refund should be processed the week of October 10-14th, and we will contact Mr. [redacted] when the funds are available for him to pick up.  He understands, and is satisfied with the arrangement.  His request is being expedited due to the lengthy time lapse since his original request.

Dear Revdex.com:After speaking with Mr. [redacted] and reviewing the customer's file, it was determined that the CarFax was clear of any accidents or claims.  This is what the Dealership relies on for any accident reports or claim reports. We put a copy of the CarFax in every file and have the customer...

sign it.  When Mr. [redacted] brought it to our attention that he had found a receipt in the Prius that showed it had been in an accident, we felt he should have the option to return the vehicle and offered.   Mr. [redacted] chose to keep the Prius but felt he paid to much for a car that had been in an accident.  On 2/8/16 Mr. [redacted] and Myself ([redacted]) agreed on a discount of $500.00.  I called Mr. [redacted] today 2/12/16 to let him know I was mailing the check to him today.  We feel we have met all criteria to close this case. Thank you!

After a fairly thorough investigation on my part, this transaction seems to have taken a turn for the worse due to a lack of communication on both parties. From what I gather, the bank had received financial information from us initially, and once presented with "proor of the financials decided the...

initial information was mis-$tated and the bank subsequently decided to turn down the loan. Whether the guest gave us the wrong information or we just mis•typed the wrong information, either way the bank loan we had secured was no longer an option. In an attempt to stilt help the guest we went through another lender. We disclosed this to the guest and gave him the information that it would take to continue through with the transaction. t am told the guest even consulted his attorney during the signing of the papers to validate that we were doing business correctly. With this all said, t will continue training my staff to handle each guest with extreme care, and work on the communication aspect and get more proficient at it. We regret the guest feels the way he does. have trained my staff and went over it again this week, that in these instances, it's almost better to part ways as friends rather than make someone extremely upset. I am still willing to completely unwind everything, and the guest will be liable for nothing if he chooses to do so?Thank you,[redacted]General Manager Toyota of Fort Worth