The buying experience was not great but it worked, now, the service, that is another storyI stopped by for my first oil change and when I got home I realized that somehow they had overfilled the motor with oil, I called the dealer to notify them and they told me \'\'Stop by and we\'ll drain some of it\'\'I live miles away from the dealer so I would be driving miles, wasting my gas and most importantly my time for them to correct their own mistakeI drained the oil myself and ended up with a full quart of extra oil, when I told them that, all they could say was \'\' I don\'t understand how that can happen, we use the oil guns\'\' as if a machine could never be calibrated wrongly, on top of that the technician performing the service didn\'t even bother to check the oil level after filling itThroughout the whole time I was getting a bad attitude from the service department as if that was my fault.\r\n I avoided this place for a while but returned for another oil change, this time they didn\'t tighten the drain plug, which I realized the next dayI called them to see what could be done and again the great and caring \'\'service department\'\' told me \'\'bring it in, we\'ll check it out\'\' without asking how much oil I had lost, once I brought that up to his attention he told me he assumed I had checked.\r\n Long story short, I tightened the plug and had to add quarts of oil at almost $each, plus now I have two huge oil stains in my garage and driveway for which they offered me some cat litter stuff to soak it up.\r\n The undercarriage of my truck was now soaked with oil so I went to the dealer to cleaned itBy now I was dealing with the sales manager, I told him do not wash the truck just remove the oil from the undercarriageAbout minutes later the truck comes back and they washed the whole truck, the next day I noticed scratches that were not there beforeI checked out their detail department and sure enough they wash the cars with long handle brushes which could explain the scratches.\r\n I brought this up to the sales manager\'s attention he didn't say much and told me to go to the body shop behind the dealer to get a quote to repair the damageA couple of days later I stopped by to drop off my truck to fix the scratches and the body shop was telling me it was going to take days to complete the repairs but the sales manager would only offer me a rental for one day, after much back and forth he finally told me that he wasn\'t going to paint the truck at the body shop but have a guy fix the scratches and that is why it would only take a day, so he lied to me and made waste my time going and getting an estimateIf you know anything about paint you know that scratch repairs can be seen from a mile away, on top of everything, he said he thought I was lying about the scratches and would never be satisfied, treating me as a \'\'problem customer\'\'.\r\n I am tired of having to waste my time and money to correct their mistakes and now I\'m a problem customerIf I was trying to get something out of anyone I would have gone to a dealer where I know they care about their customers and not this xxxxx hole where I was already certain they did not.\r\n I attempted to contact the general manager, I left him a message but obviously have gotten no responseSo learn from me, they don\'t make mistakes, you do, your mistake was buying from them and taking your vehicle there for service.\r\n
The buying experience was not great but it worked, now, the service, that is another storyI stopped by for my first oil change and when I got home I realized that somehow they had overfilled the motor with oil, I called the dealer to notify them and they told me \'\'Stop by and we\'ll drain some of it\'\'I live miles away from the dealer so I would be driving miles, wasting my gas and most importantly my time for them to correct their own mistakeI drained the oil myself and ended up with a full quart of extra oil, when I told them that, all they could say was \'\' I don\'t understand how that can happen, we use the oil guns\'\' as if a machine could never be calibrated wrongly, on top of that the technician performing the service didn\'t even bother to check the oil level after filling itThroughout the whole time I was getting a bad attitude from the service department as if that was my fault.\r\n I avoided this place for a while but returned for another oil change, this time they didn\'t tighten the drain plug, which I realized the next dayI called them to see what could be done and again the great and caring \'\'service department\'\' told me \'\'bring it in, we\'ll check it out\'\' without asking how much oil I had lost, once I brought that up to his attention he told me he assumed I had checked.\r\n Long story short, I tightened the plug and had to add quarts of oil at almost $each, plus now I have two huge oil stains in my garage and driveway for which they offered me some cat litter stuff to soak it up.\r\n The undercarriage of my truck was now soaked with oil so I went to the dealer to cleaned itBy now I was dealing with the sales manager, I told him do not wash the truck just remove the oil from the undercarriageAbout minutes later the truck comes back and they washed the whole truck, the next day I noticed scratches that were not there beforeI checked out their detail department and sure enough they wash the cars with long handle brushes which could explain the scratches.\r\n I brought this up to the sales manager\'s attention he didn't say much and told me to go to the body shop behind the dealer to get a quote to repair the damageA couple of days later I stopped by to drop off my truck to fix the scratches and the body shop was telling me it was going to take days to complete the repairs but the sales manager would only offer me a rental for one day, after much back and forth he finally told me that he wasn\'t going to paint the truck at the body shop but have a guy fix the scratches and that is why it would only take a day, so he lied to me and made waste my time going and getting an estimateIf you know anything about paint you know that scratch repairs can be seen from a mile away, on top of everything, he said he thought I was lying about the scratches and would never be satisfied, treating me as a \'\'problem customer\'\'.\r\n I am tired of having to waste my time and money to correct their mistakes and now I\'m a problem customerIf I was trying to get something out of anyone I would have gone to a dealer where I know they care about their customers and not this xxxxx hole where I was already certain they did not.\r\n I attempted to contact the general manager, I left him a message but obviously have gotten no responseSo learn from me, they don\'t make mistakes, you do, your mistake was buying from them and taking your vehicle there for service.\r\n