Toyota of Hackensack

Review: Have called Toyota multiple times on the issue I am having with my 2009 Toyota Rav 4. I have expressed that when it rains or snows out my 4wd and traction fail in my vehicle. The lights stay on for appoximately 4 days and shut off, including the engine light. When I call Toyota they have told me if the lights go off there is nothing they can do for me. I went through a puddle a month ago when it was raining and my lights went on again and the 4wd and traction were disengaged. I brought the car to the dealership they told me my Transmittion fluid is black and it needs to be flushed. According to my service plan and book from coporate the only time you need to change transmittion fluid is when you do excessive towing and off roading. Which I do not. [redacted] from Service also told me there is something wrong with the computer in the vehichle but they can not change the faulty transmition due to the faulty computer not reading that code. They have refused to fix my vehicle. They also had me call my insurance compnay and tell them to cover the vehicle. My insurance company said it was not a flood issue it was a mechanical issue covered under warranty by Toyota. Who refuses to fix my vehicle and is now threatening me because they want the rental car back and refuse to fix my truck. I even spoke to the owner who claimed he was going to handle the issue, but we have not heard back from him and he is not returning my phone calls.Desired Settlement: Repair the vehicle or trade it in for a comperable vehicle.

Business

Response:

The mentioned vehicle is having issues due to customer's own stated act of negligence. The vehicle was driven through deep water and that led to it having the issues. The vehicle has been examined by the warranty administrator, Toyota technicians and the customer's auto insurance company. All have concluded that the damage was a result of negligence and not a defect in workmanship when the vehicle was produced. Dealership is not able to offer any additional assistance in regards to this issue since it is not a result of manufacturer's defect.

Review: I recently purchased a vehicle from Toyota of Hackensack in November of 2014 ( a black 2014 Camry LE) the vehicle had 4,180 miles on it when purchased. The sticker price was $20, 995. The copy of the contract I have states the asking price of the car to be $19,000 and the amount financed to be $23,066.14 over a 72 month period which would be approximately $320 monthly. I was recently looking in to trading in the car and upon doing so was asked for the payoff amount on the car which I found out to be $26,900.59 which is more than what the contract stated. We have already made 6 months of consecutive payments on the car in the amount of $529 a month. When I called the 800-[redacted] number for assistance to verify that this information was accurate they had stated that the amount financed they saw on their end was $29,063.49 which is approximately $6,000 dollars more than what was stated in the contract. When I had spoken to the financial coordinator at Toyota of Hackensack, [redacted], he himself stated that the monthly payments would be about $400 dollars so all of the information that I was given was misleading and inaccurate and I feel that I have become a victim of fraud. When I called the 800-[redacted] number I spoke with a supervisor by the name of [redacted] who stated that it would be difficult to get our situation resolved being that we already made the 6 months of consecutive payments, I believe that is completely outrageous. We were billed incorrectly and given fraudulent information so I believe I am entitled to getting this situation corrected and at the very least an explanation of why the billing agency was given a completely different estimate than what I was givenDesired Settlement: To be able to have my billing statement readjusted, and my monthly payments to reflect what information I was given in the copy of my contract.

Review: On 7/25/13 I went to purchase a 2013 Toyota, Scion at Toyota of Hackensack where I had purchased my previous car also a Toyota, Scion 2006. The car was listed for $ 17,723.00. I took the car for a test drive and the sales lady told me the GPS was included in the price of the car, (lie # 1) When I tested the GPS it was not working and the sales lady said all I had to do was call the GPS Company with a code number the dealer will give me. No number was given to me she then said I would find it in the car manual. (lie #2). There was no code number in the manual. When I called the GPS Co. I was told there was a charge of $1,160.00 to activate the GPS. By that time I was upset and disappointed for being deceived into the purchase of the vehicle; since that was the feature that I had based my decision on. Meanwhile, I traded my 2006 Scion for $4,500 and signned a purchase order for the total amount of $l5,927.59. At the dealer the credit manager, [redacted] offered the arragement to have the monthly payment made directly from the bank. If I areed to direct payment he will "add on some additional auto protection services"(lie #3). he did not mention any additional charges and I agree to have payments made directly from the bank. However when [redacted] call me to confirm the loan they gave me a figure of $20, 589.58 I told the bank there was an error in the loan amount. I then went to the car dealer and told them I wanted to cancell the deal they told me they were going to give a credit for all the additional charges I had never agreed on a total of $4657.00, and that they would also add the GPS free of charge. $3,395.00 from Toyota and $1,262.00 from the dealer. Up to date I have only received $895.00 from Toyota and the GPS installation. I have called Toyota and their checks keep getting lost in the mail. I have spoken various sales managers at the car dealer [redacted], and [redacted] without any results.Desired Settlement: I will like to be credited for the total amount of $4,657.00 which covers the additional charges that were deceitfully added to my car loan.

Business

Response:

In regards to the complaint we will be resolving the customers concern tomorrow 12/18/13 at 4:30pm

She will be meeting with General Manager [redacted] and the Fiance Manger [redacted]

Consumer

Response:

I submitted a complaint to you on November 3, 2013, ID # [redacted] in regards to the fraudulent behavior of Toyota's sales and financial agents in the purchase of a 2013 Scion on July 25. I was contacted by Mr. [redacted] Sales Manager at Toyota who asked that I met with him and his Financial Manager Mr. [redacted] on December 25, 2013 to review my case. Unfortunately, this matter has not been resolved. The credit of $1,300.00 that was agreed will be issued shortly after our meeting is still pending. Since then I have made numerous phone calls to Mr. [redacted] none of which have been returned, I recently visited the dealer on February 10, 2014 and met with Mr. [redacted] who promised to look into the matter again. To this day I have not heard from either one of them.

I will like the credit that is due to me by Toyota Hackensack ($1,300.00) be sent directly to [redacted] and be applied against the principal balance still outstanding for the purchase of the above mentioned vehicle.

Review: I purchased a 2008 Toyota Highlander from Toyota of Hackensack in August of 2011. At the time of purchase, a "debt cancellation fee" of $895.00 was added to the final price. When questioned, the finance department made it very clear that if the vehicle was paid off early, a pro-rated amount of the debt cancellation fee would be returned. The vehicle was completely paid for on 01/06/2014. I spoke with Mr. [redacted] at Toyota of Hackensack and sent him the documentation he required with the understanding it would take 4 to 6 weeks to be reimbursed. After 6 weeks I tried to contact the dealership again with no success. None of my phone calls were returned and multiple emails to Mr. [redacted] and the sales manager Mr. Park have resolved nothing. I informed Mr. Park that if he did not respond or resolve the issue, I would file a complaint with the Revdex.com and Toyota's US Sales Office. He did not respond.Desired Settlement: I would like the promised pro-rated amount of the debt cancellation fee reimbursed.

Business

Response:

The debt cancellation agreement was already cancelled on 9/15/2011 for the full amount of $895 and that amount was credited at that time to customer's finance agreement. Finance manager [redacted] has confirmed with Toyota Financial Services and a copy of the cancellation will be forwarded to customer within 30-45 days. Customer can also verify information by contacting Toyota Financial directly at ###-###-####. There are no additional credits or refund amounts owed to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: 11/15/13 I purchased a Pre-Owned Cerifified used 2010 Toyota Corrolla, [redacted] (sales consultant) and [redacted] (pre-owned sales manager) informed me they could possibly get he financed with "special toyota financing", but it would have to be on a toyota cetirtified pre-owned car. I said fine, they wrote up all the paper work while we sat for well over an hour and waited for. I waited on [redacted] in fiancing to do the paper work, I signed all the paper work electronically. I left the dealership with the toyota, 2 sets of keys, my insurance on the car and the assumption that I had purchased the car. About 2 weeks later I was contacted by [redacted] asking me to send in my proof of income, which I did promptly, a few days later while I was on holiday in GA with my family, I recieved another call from [redacted] asking if I had a co-signer I could use, I said no I didn't and asked why I would need one since I had already had a signed contract not needing one. I wasn't given an answer. I had also explained I was not in the area to come in to dealership that I was on holiday and would return any call when I returned home to NY. Needless to say they called my phone many times. I returned home late on 12/5/13, I returned a phone call to [redacted], he told me I would have to call [redacted], he told me to come back in to sign papers, I said I wasn't going to do that, I had a binding contract, he then angrily and in a loud tone said if I didn't return the car within 24hrs they would send someone to repo it and I would have to pay the repo charge. I couldn't return the car as the temporary tags had expired and it was my WEDDING DAY!!!!! They did not even give me 24 hours to return the car less than 12 hours later they were at my home repoing the car, tearing up my lawn, I actually had to leave my own WEDDING to deal with the situation. I have spoke to Toyota Corporate, they have tried to reach the dealership to have them return my call, they have yet to resolve the situation.Desired Settlement: Refund of the $2400.00 that they were giving me for the trade in, no less. I do not want the actual trade in back now due to the fact that they have had it for over a month and their practices are fraudulent and I have no idea what they have done to my trade in vehicle. I am also refusing to pay for their repo charges to come get the toyota from my residence, since it was not my fault it had to be reppossed, it was their own.

Business

Response:

The dealership was not able to complete a transaction with the complainant due to the fact that the lender did not approve their application for finance. The complainant signed the document acknowledging that the vehicle will have to be returned if they are unable to obtain financing. When complainant did not answer the calls from the dealership to return the vehicle, the dealership needed to contact another company to repo the vehicle. Since no transaction was completed with the complainant , the complainant needs to take back the vehicle that they wanted to use as a trade-in. The complainant's vehicle is not the property of the dealership. No cash or cash equivalent will be given to the complainant and no purchase transaction was completed in this instance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There was never any acknowledgement signed, "Spot Agreement", I would like to see proof of that. They called several times while I was on vacation, they were also told I was on vacation and that I would return their call when I returned, which I did promptly on 12/5/2013. I was NEVER asked to return the car until the very day they came to retrieve it 12/5/2013. I have a Retail Installment Contract, not a Spot Agreement. As for the trade in vehicle, they currently and have had the vehicle since 11/15/2013. They have the title for the vehicle, so as far as I am concerned, they now own the vehicle, and I want to be reimbursed for it, with the amount they said they were giving me for it on the contract. I'm not settling for any less. I have sought legal advice, I have legitimate case against Toyota of Hackensack, not only for this but for ruining my wedding day 12/5/2013, which I will also be seeking punitive damages for, I would much rather resolve this issue with the $2400.00 that is on my contract for what they were giving me for the trade in vehicle. That seems fair, I would seriously recommend they make sure they can finance someone before giving them a signed binding contract, their practices are fraudulent and very deceiving, besides its bad business to take advantage of the disabled.

Regards,

Review: I was there on April 28th, 2014 to cancel my extended warranty.

I was told by the Finance Manager to wait 45 days to see the funds credited. It’s been over 3 months and the funds are not credited. I called Allstate (the company providing the coverage) to the phone number listed on the contract and they told me that they mailed the check to the dealership on June 6th, 2014. I mailed a letter on July 1st. trying to resolve the issue and nothing happened. I also called them twice after sending the letter trying to get in touch with someone in the Finance Department but nobody was available so I left a message in the voicemail. Nobody called me back or contacted me.Desired Settlement: I want the funds credited to my account. The amount in question is $1512.50 ($2500 - $937.50 - $50).

Business

Response:

Customers pro-rated cancellation amount received by dealership is $1,151.00. The amount was credited electronically to customer's account number ending in 2755. Warranty cancellation transaction was completed and confirmation # is [redacted]. Customer can verify with Toyota Financial Services at ###-###-#### if they have additional questions.

Consumer

Response:

I am rejecting this response because:The refund of $1,151.00 is not the amount that I should receive. The policy, covering 24 months, was $2,500 when I bought it on July 29, 2013. The prorated refund should be the $1,512.50 that I am claiming considering that I only had the policy for nine months. The amount received is assuming that I had the policy for 12 months (one full year). Who is keeping the difference? I am not happy and I am talking to my attorney this week. Someone will see me in the courts of New Jersey for my money.

Business

Response:

Amount of $361.50 was sent to Toyota Financial Services to be applied towards customers account.

Review: On April 15th I went into contract for a 2014 [redacted] Highlander from dealer.An outstanding balance of7969.06 was to be paid to [redacted] Financial Services,the balance due on a 2012 [redacted] HighlanderHowever the dealer paid off the loan on April 22nd,after I had made a payment of 550.00 dollars toward the loan,therefore they paid 7419.00 to[redacted] Financial services on April 22nd.As of today May 14th.I cannot get[redacted] of Hackensack to reimburse me the 550.00 that is owed to me. Thanks [redacted]Desired Settlement: Refund 550.00 dollars

Business

Response:

Customer information is correct and a check in the amount of $550.00 was already sent to customer on May 12,2014. Customer had a monthly payment deducted prior to financing bank receiving payoff amount on trade.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,