I went in to shop for the Toyota LE The salesman [redacted] and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few timesThe manager walked in with his stuattitude, which made me wonder if I was his beggarI told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price I walked out of there with no regretThey called me an hour on my phone and left a messageHis name is [redacted] He talked with me and my sister on the phone and promise an out- the-door price which we agreed toWe put the phone on speaker and everyone at my work could hear his promiseI also specifically confirmed the price with him many times because we do not want to waste time to go back and forthHe said, "OK, please come now!" When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named [redacted] At the time, he said that he just showed us my wanted car but ended up trying to close the deal with usMr [redacted] supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be foundAt this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $moreThat was quite a low-class trickThe same manager this morning walked in again with some paperwork and raised his voice like we asked him for food in a third-world countryI was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGERPlease be FIRED so other customers do not have to endure your acts We specifically called Mr [redacted] on his cell phone to tell him the issueHe pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well that was no brainer)Now Mister Highty [redacted] pretended to walk out to talk with Mr [redacted] for another half an hour outsideMr [redacted] was hidding and never actually came in to talk with usI did not know that Business Development Manager was being taught to be a coward CHEATER in schoolThat was SAD and DISGUSTING HUMAN BEHAVIOR!!!!! Now, Mister [redacted] had the audacity to tell us to pay their new price and walked away being happyHow can a person being CHEATED and TRICKED be content? $cannot just grow on tree for a college student like meAfter spending more than hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolvedWell, guess who it was? The same manager earlier who is now avoiding to see us by hiding outsideMy brother saw that he was requested to come in but purposely ignored itI actually found out that the actual General Manager's name is [redacted] lied to me saying that the top manager was the other guyHow can you even lie about this? I hoped that there was SURVEILLANCE at the time to record this SOAP OPERANow, I understand how other unhappy customers give this DISASTER place stars and call them SHADYYYY For a big corporation like Toyota, these crooked individuals will eventually drive every car dealership out of businessThey do not care for any other human beings, besides of their own GREEDY pocketsMy car got trashed from a car accident and I need one to commute for schoolNow, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and futureThank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED."
Toyota of Hollywood provided me my husband and I, superior service from A to Z, when we went to test drive a Toyota Highlander We started by making an appointment with our sales representative, *** ***, on Mother's Day We told him what cars we were considering buying; top on our list was the Toyota Highlander We decided on the Toyota Highlander because it is one of the top rated cars for reliability by consumer reports and it meets our space requirements Our sales rep took us to see an exquisite looking champagne colored Toyota Highlander and went over all of the electronic features with me before I took a test drive Since I would be the primary drive on this vehicle my husband let me decide if this was the one and it was The salesmen worked with us on the price and even took our year old truck as a trade in We received keys - of which have wireless remote locking capability The car mats were missing; however the salesmen followed up, as promised, and
I went in to shop for the Toyota LE 2016. The salesman [redacted] and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few times. The manager walked in with his stuck-up attitude, which made me wonder if I was his beggar. I told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price.
I walked out of there with no regret. They called me an hour on my phone and left a message. His name is [redacted] He talked with me and my sister on the phone and promise an out- the-door price which we agreed to. We put the phone on speaker and everyone at my work could hear his promise. I also specifically confirmed the price with him many times because we do not want to waste time to go back and forth. He said, "OK, please come now!"
When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named [redacted] At the time, he said that he just showed us my wanted car but ended up trying to close the deal with us. Mr. [redacted] supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be found. At this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $2000 more. That was quite a low-class trick. The same manager this morning walked in again with some paperwork and raised his voice like we asked him for food in a third-world country. I was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGER. Please be FIRED so other customers do not have to endure your acts.
We specifically called Mr. [redacted] on his cell phone to tell him the issue. He pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well that was no brainer). Now Mister Highty [redacted] pretended to walk out to talk with Mr. [redacted] for another half an hour outside. Mr. [redacted] was hidding and never actually came in to talk with us. I did not know that Business Development Manager was being taught to be a coward CHEATER in school. That was SAD and DISGUSTING HUMAN BEHAVIOR!!!!!
Now, Mister. [redacted] had the audacity to tell us to pay their new price and walked away being happy. How can a person being CHEATED and TRICKED be content? $2000 cannot just grow on tree for a college student like me. After spending more than 3 hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolved. Well, guess who it was? The same manager earlier who is now avoiding to see us by hiding outside. My brother saw that he was requested to come in but purposely ignored it. I actually found out that the actual General Manager's name is [redacted] lied to me saying that the top manager was the other guy. How can you even lie about this? I hoped that there was SURVEILLANCE at the time to record this SOAP OPERA. Now, I understand how other unhappy customers give this DISASTER place 2 stars and call them SHADYYYY.
For a big corporation like Toyota, these crooked individuals will eventually drive every car dealership out of business. They do not care for any other human beings, besides of their own GREEDY pockets. My car got trashed from a car accident and I need one to commute for school. Now, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and future. Thank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED."
I went in to shop for the Toyota LE The salesman [redacted] and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few timesThe manager walked in with his stuattitude, which made me wonder if I was his beggarI told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price I walked out of there with no regretThey called me an hour on my phone and left a messageHis name is [redacted] He talked with me and my sister on the phone and promise an out- the-door price which we agreed toWe put the phone on speaker and everyone at my work could hear his promiseI also specifically confirmed the price with him many times because we do not want to waste time to go back and forthHe said, "OK, please come now!" When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named [redacted] At the time, he said that he just showed us my wanted car but ended up trying to close the deal with usMr [redacted] supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be foundAt this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $moreThat was quite a low-class trickThe same manager this morning walked in again with some paperwork and raised his voice like we asked him for food in a third-world countryI was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGERPlease be FIRED so other customers do not have to endure your acts We specifically called Mr [redacted] on his cell phone to tell him the issueHe pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well that was no brainer)Now Mister Highty [redacted] pretended to walk out to talk with Mr [redacted] for another half an hour outsideMr [redacted] was hidding and never actually came in to talk with usI did not know that Business Development Manager was being taught to be a coward CHEATER in schoolThat was SAD and DISGUSTING HUMAN BEHAVIOR!!!!! Now, Mister [redacted] had the audacity to tell us to pay their new price and walked away being happyHow can a person being CHEATED and TRICKED be content? $cannot just grow on tree for a college student like meAfter spending more than hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolvedWell, guess who it was? The same manager earlier who is now avoiding to see us by hiding outsideMy brother saw that he was requested to come in but purposely ignored itI actually found out that the actual General Manager's name is [redacted] lied to me saying that the top manager was the other guyHow can you even lie about this? I hoped that there was SURVEILLANCE at the time to record this SOAP OPERANow, I understand how other unhappy customers give this DISASTER place stars and call them SHADYYYY For a big corporation like Toyota, these crooked individuals will eventually drive every car dealership out of businessThey do not care for any other human beings, besides of their own GREEDY pocketsMy car got trashed from a car accident and I need one to commute for schoolNow, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and futureThank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED."
Toyota of Hollywood provided me my husband and I, superior service from A to Z, when we went to test drive a Toyota Highlander We started by making an appointment with our sales representative, *** ***, on Mother's Day We told him what cars we were considering buying; top on our list was the Toyota Highlander We decided on the Toyota Highlander because it is one of the top rated cars for reliability by consumer reports and it meets our space requirements Our sales rep took us to see an exquisite looking champagne colored Toyota Highlander and went over all of the electronic features with me before I took a test drive Since I would be the primary drive on this vehicle my husband let me decide if this was the one and it was The salesmen worked with us on the price and even took our year old truck as a trade in We received keys - of which have wireless remote locking capability The car mats were missing; however the salesmen followed up, as promised, and
I went in to shop for the Toyota LE 2016. The salesman [redacted] and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few times. The manager walked in with his stuck-up attitude, which made me wonder if I was his beggar. I told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price.
I walked out of there with no regret. They called me an hour on my phone and left a message. His name is [redacted] He talked with me and my sister on the phone and promise an out- the-door price which we agreed to. We put the phone on speaker and everyone at my work could hear his promise. I also specifically confirmed the price with him many times because we do not want to waste time to go back and forth. He said, "OK, please come now!"
When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named [redacted] At the time, he said that he just showed us my wanted car but ended up trying to close the deal with us. Mr. [redacted] supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be found. At this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $2000 more. That was quite a low-class trick. The same manager this morning walked in again with some paperwork and raised his voice like we asked him for food in a third-world country. I was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGER. Please be FIRED so other customers do not have to endure your acts.
We specifically called Mr. [redacted] on his cell phone to tell him the issue. He pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well that was no brainer). Now Mister Highty [redacted] pretended to walk out to talk with Mr. [redacted] for another half an hour outside. Mr. [redacted] was hidding and never actually came in to talk with us. I did not know that Business Development Manager was being taught to be a coward CHEATER in school. That was SAD and DISGUSTING HUMAN BEHAVIOR!!!!!
Now, Mister. [redacted] had the audacity to tell us to pay their new price and walked away being happy. How can a person being CHEATED and TRICKED be content? $2000 cannot just grow on tree for a college student like me. After spending more than 3 hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolved. Well, guess who it was? The same manager earlier who is now avoiding to see us by hiding outside. My brother saw that he was requested to come in but purposely ignored it. I actually found out that the actual General Manager's name is [redacted] lied to me saying that the top manager was the other guy. How can you even lie about this? I hoped that there was SURVEILLANCE at the time to record this SOAP OPERA. Now, I understand how other unhappy customers give this DISASTER place 2 stars and call them SHADYYYY.
For a big corporation like Toyota, these crooked individuals will eventually drive every car dealership out of business. They do not care for any other human beings, besides of their own GREEDY pockets. My car got trashed from a car accident and I need one to commute for school. Now, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and future. Thank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED."