Toyota of Hopkinsville Reviews (%countItem)
Toyota of Hopkinsville Rating
Address: 4395 Fort Campbell Blvd, Hopkinsville, Kentucky, United States, 42240-8767
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It took over two and a half hours to get our car maintenanced despite having an appointment. We got excuses about short staffing, people needing more care before us, etc. We were told we were next but three cars went ahead of us. Then we were told that they "forgot" to sign the papers that we were waiting despite being the only people in the waiting area aside from one woman who came in after us. We are never going back, not even to buy a car. Ridiculous and extremely rude.
Thank you for the feedback regarding your recent service visit. We value you as a customer and appreciate you sharing your thoughts. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Unfortunately, there are also times when other obstacles may present. We apologize for the delay experienced in servicing your vehicle. We have communicated with your Service Advisor about the visit in order to see what we can do to improve. Thank you for taking the time to let us know of your concern. Sincerely, Toyota of Hopkinsville Team
The only "obstacles" the service department has is lying to customers. If the woman who filled out the paperwork "forgot" to stamp waiting on the paper then why did a service tech come out to us and advise we would be next and say "sorry for your wait"? Despite this, they still took three cars ahead of us while our vehicle sat in the parking lot untouched. You cannot tell me it was because it and the other vehicles ahead of us "needed more care" if the service department was able to pull three more vehicles before us. All we are receiving are excuses. It is also amusing that when we complained the car was suddenly ready. Either the service team was sitting on it or did little to no service just to get rid of us. As I said before we will go somewhere closer for actual service. Not to mention you told us the time before this that you would fix the WiFi and Bluetooth yet we are still experiencing issues.
We have reached out to the customer in an effort to resolve their concerns. Thank you!
Used car manager offered me 5 thousand less than my cars value. Another dealership offered 5 grand more the same day down the road.
Went in today since we received a promotion through the mail for being preapproved for financing. Spoke with a lady named Susan who was really nice. Then the "used car manager" or whatever his name was went and checked out my trade in. Apparently my car trade in was only worth $8,000 to him which is half of what I owe. This was basically a slap in the face. No deal, walked out immediately. Went down the road and got another opinion from another dealership right away. There was a significant difference in the amount my car was worth for trading in. I would not believe anything from the "management" here at all. BE WARE. They "promote" things as false advertising to get you in and then when the time comes the initial "preapproved letter" from Juan and his manager went out the door. Best part? I quote from Susan "He said your car is worth $8,000 but he can get you Into another car today if you want a 2nd car." Great right? Why sell me something in the mail that I didnt ask for to get me to come in and "upgrade" my car and then when the time comes you cannot honor you're own advertising. Shame. I'm sure to leave this same review everywhere so that others will not waste their time like me. By the way, who ever works at Toyota and wants to reply to me say "sorry" and etc. Dont. You have my Information and you can call me. I came in at 5:30 p.m on Wednesday the 16th of October. Other than that, if you advertise something and cant hold up your end then dont bother trying to draw people in.
Dont advertise something you cannot honor.
We have reached out to the customer in regards to their concern. Our General Manager LM 10-18-19 at 4:04 pm. Customer returned call and will be coming in within the next few days to review.
We were misinformed and charged for items that were not requested.
My mother and I purchased a 2015 Toyota *** 4 in August and EXPRESSLY declined the extended warranty that we were offered. I specifically DID NOT sign the paperwork to purchase the warranty. When my mother went in to pick up the vehicle the next day the financial staff told her I didn't sign one of the forms and gave it to her. She signed it, which was the warranty, they didn't explain what it was and she didn't read it either. Assuming we didn't purchase the warranty it was a shock to see it on our first statement from our lender. We contacted the lender and the warranty company. The warranty company let us know we could cancel it and receive an estimate of $1032 off of our principle loan balance. I was told to go to Toyota of *** and sign the cancellation form. I signed the form, kept a copy and was told they would contact our lender to have it taken off of our balance. It has been 4.5 months and the charge is STILL on our loan but warranty was taken away in September. No one will return our calls about this but the only two call we've received were asking if we want to purchase another car or have anyone we could send in for a sale. We simply want someone to call the lender as they told us they would to verify that they need to remove that charge.
We simply want someone to call the lender as they told us they would to verify that they need to remove that charge or we want the balance refunded to us to apply to the loan.
Have spoke with our office manager and finance director. Neither of them have anything on file as to cancelation of the extended warranty. Should the customer wish to cancel she can call the dealership and ask for the office manager who would be glad to assist in any way.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have apparently "misplaced" our cancellation request that was signed in their financing office. We are now required to provide proof that we came in. We have a call into the warranty office to provide the date that the policy was cancelled. Another very unprofessional and unethical response.
The warranty shows to still be active and has yet to be cancelled. IF the customer would like to cancel the warranty, we would be glad to assist her. She can come by the dealership and fill out the necessary paper work from our office manager or we would be glad to fax the form to her and she could fax/ bring it up once signed and completed.
they have not been willing to work with me on an issue that's covered under warranty.
Problem date is 11/26/18; purchase date is 10/5/16; VIN # 3c4pdcgg4etXXXXXX;
I would like for them to consider the good care I took of my vehicle, with full documentation, and to see that the vehical was serviced another dealer due to the 2 hour drive that it is for me to the one I purchased the car from. I would like for them to pay for my damage and give me grace on the warranty from here on out.
After reviewing the case with the information we have been provided, the issue appears to be with the warranty company and the customer. According to what we've been told, the customer has not had necessary services performed as outlined in the warranty company's contract and that is the reason for the warranty company declining the claim
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that they should
Have been more informative during the purchase of the vehicle.
Atttached is a copy stating buyers requirements from the warranty company.