Toyota Of Killeen

Ms [redacted] ,Our response to this complaint is as follows:First and foremost, we would like to extend a sincere apology for any miscommunication that has taken place over the past few weeksDuring the time the customer was considering purchasing our vehicle, they were rightfully considering another vehicle at another locationDuring negotiations, the smell issue was addressed with the customer and we agreed to lower the price and perform an ionizing treatment to assist in earning the customer's businessAfter all was said and done we were blessed with the customer's acceptance of our offerThe customer left happy, and to our knowledge completely satisfied Unfortunately, after the purchase date the customer returned claiming the smell was bothering his wifeWe offered to perform a second ionizing treatment and a possible trade out of the vehicleThe customer requested we try a second treatment, and we released the vehicle only after they announced their satisfaction of the second treatmentThe key fob issue mentioned by the customer has been resolvedAfter unsuccessfully recovering the key fob from the prior owner of the vehicle, we decided our best option was to order a new fobOnce received, we immediately notified the customer, and the spouse came to retrieve the new fobConsequently the key fob issue was resolved, but only after the Revdex.com complaint was submittedOur end goal is to make sure our customer is 100% satisfied with their experience with us, so we would love to extend an invite to come and discuss possible trade optionsSincerely, [redacted] ***General Manager

Complaint: [redacted] I am rejecting this response because: I was told that I could have a meeting with the owner and still no meetingKeep getting the run aroundI don’t care if other customers accept a defect...We don’tIf I cannot get a it resolved then we will let a judge decide in small claims court? Regards, [redacted]

Ms [redacted] ,Our response to this complaint is as follows:First and foremost, we would like to extend a sincere apology for any miscommunication that has taken place over the past few weeksDuring the time the customer was considering purchasing our vehicle, they were rightfully considering another vehicle at another locationDuring negotiations, the smell issue was addressed with the customer and we agreed to lower the price and perform an ionizing treatment to assist in earning the customer's businessAfter all was said and done we were blessed with the customer's acceptance of our offerThe customer left happy, and to our knowledge completely satisfied? Unfortunately, after the purchase date the customer returned claiming the smell was bothering his wifeWe offered to perform a second ionizing treatment and a possible trade out of the vehicleThe customer requested we try a second treatment, and we released the vehicle only after they announced their satisfaction of the second treatmentThe key fob issue mentioned by the customer has been resolvedAfter unsuccessfully recovering the key fob from the prior owner of the vehicle, we decided our best option was to order a new fobOnce received, we immediately notified the customer, and the spouse came to retrieve the new fobConsequently the key fob issue was resolved, but only after the Revdex.com complaint was submittedOur end goal is to make sure our customer is 100% satisfied with their experience with us, so we would love to extend an invite to come and discuss possible trade options.? Sincerely, [redacted] ***General Manager

I have talked to Mr [redacted] multiple timesMy service Manager took the customer on our lot and looked at at least three other Camrys and they all have the rear center headrest that slopes slightly to the driver sideI told the customer that I would find out why Toyota designed the headrest like that and he declinedWhen multiple people at Toyota where asked about the headrest all of them said that nothing is wrong they are built that wayIf the other dealer said it was a defect then he should have changed or fixed it thereThe only thing the customer can do at this point is to complain to the Toyota USA headquartersWe have done all we can but Toyota is declining the warranty claimThank you, [redacted] Tell us why here

Complaint: ***
I am rejecting this response because:I am rejecting this response because: The business again, is "wrong", they are the one that sold me the extended warranty No where in the agreement specify what they are saying See agreement and somebody told me if I'm wrong
or right
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: Because the date stated by the business is the date that Manufacture date start, not the extended warranty. The manufacture date started on mar 17, I didn't purchase the extended warranty until Dec 2009. Hos can they tied up the manufacture warranty with the extended warranty. To me this is fraud and misleading. Somebody need to take a look at this type of practice
Regards,
*** *** ***

When the customer purchased the service contract his vehicle still qualified for a new car planThe new car plans have a longer term but always start at the in service date of the vehicleThe start date was 03/20/and it is printed on the contract that he hasThe contract did expire 03/20/

Complaint: ***
I am rejecting this response because: Because the date stated by the business is the date that Manufacture date start, not the extended warranty. The manufacture date started on mar 17, I didn't purchase the extended warranty until Dec 2009. Hos can they tied up the manufacture warranty with the extended warranty. To me this is fraud and misleading. Somebody need to take a look at this type of practice
Regards,
*** *** ***

Extended coverage that starts at the original in service date is the same with all manufacturersOur dealership does not set those parameters

I have talked to Ms*** about her experience at the dealershipWe have canceled her vehicle service agreement at her request, but she did opt to keep the GAP insurance on her contractWe have many disclosures on our finance paperwork that customers signI am not sure where the confusion
started but it should be taken care of

Extended coverage that starts at the original in service date is the same with all manufacturersOur dealership does not set those parameters

I have talked to Mr*** multiple timesMy service Manager took the customer on our lot and looked at at least three other Camrys and they all have the rear center headrest that slopes slightly to the driver sideI told the customer that I would find out why Toyota designed the headrest
like that and he declinedWhen multiple people at Toyota where asked about the headrest all of them said that nothing is wrong they are built that wayIf the other dealer said it was a defect then he should have changed or fixed it thereThe only thing the customer can do at this point is to complain to the Toyota USA headquartersWe have done all we can but Toyota is declining the warranty claimThank you, *** ***Tell us why here

Complaint: ***
I am rejecting this response because: The business again, is "wrong", they are the one that sold me the extended warranty.? No where in the agreement specify what they are saying.? See agreement and somebody told me if I'm wrong or right
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because: The business again, is "wrong", they are the one that sold me the extended warranty? No where in the agreement specify what they are saying? See agreement and somebody told me if I'm wrong
or right
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: I was told that I could have a meeting with the owner and still no meetingKeep getting the run aroundI don’t care if other customers accept a defect...We don’tIf I cannot get a it resolved then we will let a judge decide in small claims court?
Regards,
*** ***

Ms***,Our response to this complaint is as follows:First and foremost, we would like to extend a sincere apology for any miscommunication that has taken place over the past few weeksDuring the time the customer was considering purchasing our vehicle, they were rightfully considering another
vehicle at another locationDuring negotiations, the smell issue was addressed with the customer and we agreed to lower the price and perform an ionizing treatment to assist in earning the customer's businessAfter all was said and done we were blessed with the customer's acceptance of our offerThe customer left happy, and to our knowledge completely satisfied? Unfortunately, after the purchase date the customer returned claiming the smell was bothering his wifeWe offered to perform a second ionizing treatment and a possible trade out of the vehicleThe customer requested we try a second treatment, and we released the vehicle only after they announced their satisfaction of the second treatmentThe key fob issue mentioned by the customer has been resolvedAfter unsuccessfully recovering the key fob from the prior owner of the vehicle, we decided our best option was to order a new fobOnce received, we immediately notified the customer, and the spouse came to retrieve the new fobConsequently the key fob issue was resolved, but only after the Revdex.com complaint was submittedOur end goal is to make sure our customer is 100% satisfied with their experience with us, so we would love to extend an invite to come and discuss possible trade options.? Sincerely,*** ***General Manager

Ms. [redacted],Our response to this complaint is as follows:First and foremost, we would like to extend a sincere apology for any miscommunication that has taken place over the past few weeks. During the time the customer was considering purchasing our vehicle, they were rightfully considering another...

vehicle at another location. During negotiations, the smell issue was addressed with the customer and we agreed to lower the price and perform an ionizing treatment to assist in earning the customer's business. After all was said and done we were blessed with the customer's acceptance of our offer. The customer left happy, and to our knowledge completely satisfied.  Unfortunately, after the purchase date the customer returned claiming the smell was bothering his wife. We offered to perform a second ionizing treatment and a possible trade out of the vehicle. The customer requested we try a second treatment, and we released the vehicle only after they announced their satisfaction of the second treatment. The key fob issue mentioned by the customer has been resolved. After unsuccessfully recovering the key fob from the prior owner of the vehicle, we decided our best option was to order a new fob. Once received, we immediately notified the customer, and the spouse came to retrieve the new fob. Consequently the key fob issue was resolved, but only after the Revdex.com complaint was submitted. Our end goal is to make sure our customer is 100% satisfied with their experience with us, so we would love to extend an invite to come and discuss possible trade options. Sincerely,[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: The business again, is "wrong", they are the one that sold me the extended warranty.  No where in the agreement specify what they are saying.  See agreement and somebody told me if I'm wrong or right.
Regards,
[redacted]