Toyota of Lake City

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

[redacted] , Customer Care Mgrcontacted Roadside Assistance 12/01/at 1:to report incidentThe accident report was filed per customer's email.The reference # was given and Roadside would contact customer 24-hrs I emailed customer this information 12/01/2017.Spoke with customer this morning he never saw the email from me as he says he receives many emails and also said he received a message from Roadside tocontact them and as of this morning he had not contacted them.My advice was to please read my email and respond to the voice mail so the concern can be resolved

Complaint: [redacted] I am rejecting this response because:I look forward to working with Caren K [redacted] at Lake City Toyota in resolving this problem but I want to see something positive rather than empty wordsWednesday I spoke with MsK [redacted] at on the telephoneMsK [redacted] at said Lake City Toyota does not have my email on file Of course not, their sending their emails in MY NAME to my RELATIVES EMAIL ADDRESSESMsK [redacted] at said Lake City Toyota is only one of to Lake City Toyotas across the nation, the emails were probably coming from another Lake City Toyota like the one in Florida I could not find any other Lake City Toyotas except the one in Florida and none of my relatives own a Prius!I asked MsK [redacted] at if Lake City Toyota employed someone by the name of [redacted] Her response was that they did notOn Thursday I sent MsK [redacted] at by certified mail copies of the last or emails that "her Lake City Toyota" sent to a relative The emails clearly identify her Lake City Toyota by address and telephone,I also sent MsK [redacted] at a public statement by [redacted] that they were in the employ of her Lake City ToyotaWho ever is sending these emails in my name should be able to stop themI believe the only way my relatives address could be connected to my name is if my email was hacked First I want the emails stopped Second I want to know how Toyota got my relatives email address.In my opinion, to accept that MsK [redacted] at can fix this situation based on our conversation Wednesday is prematureSincerely, [redacted] ***

Caren K***, Customer Care Manager spoke with customer *** *** *** explained that he comes into our dealership for service and after that his relatives in Denver Coloreceive an email from *** *** and Toyota requesting a survey to be filled out I explained to *** we do
not have an email for him and read to him the physical address we had which per *** is correct I contacted Toyota to have them delete his email per *** request and assured him *** *** has not been a vendor of ours since last April.*** is sending me copies of mailings, emails etc that his relatives have received I explained there are many dealerships in different Cities with the name or address with Lake City attached I will continue to work with *** to resolve this concern

I have spoken to *** this morning I again contacted Toyota to verify his personal email has been deleted, as it has I spoke with the Service Manager here at our store and explained the concern He was able to go into the Marketing Coand was able to find his Brother's email addresses He deleted them both and we will check back as the information takes apphrsto update.I will inform *** with our findings and will continue to work with him until concern is corrected

Response to this concern was addressed 05/04/ This second complaint is the exact same one but from his Partner who was with him at the dealership.We are truly sorry for the miscommunication, the lights might have been an intermittent concern because the Salesperson nor the Manager were
aware they were on Safety is our main concern and not knowing why a light was on the vehicle would not be on the sale lot.
We value each guest that comes into our dealership

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

[redacted], Customer Care Mgr. contacted Roadside Assistance 12/01/2017 at 1:31 to report incident. The accident report was filed per customer's email.The reference # was given and Roadside would contact customer 24-48 hrs.  I emailed customer this information 12/01/2017.Spoke with...

customer this morning he never saw the email from me as he says he receives many emails and also said he received a message from Roadside tocontact them and as of this morning he had not contacted them.My advice was to please read my email and respond to the voice mail so the concern can be resolved.

ID -[redacted] Dear [redacted], Toyota of Lake City sold [redacted] and [redacted] a 2010 VW CC on 06/30/2015. Customer noticed a noise and called Frank, their salesperson. Frank spoke with manager, it was agreed that vehicle bebrought back to our service dept. for inspection. Customer called three...

times asking for answers that we were unable to respond to until vehicle was inspected. Customer would not commit to setting an appt and finally called Frank back to let him know they had decided not to come back. Customer owns a business in Bellingham Wa and did not want to lose a day of business. He was to have a friend who is a mechanic look at the VW.

Complaint: [redacted] I am rejecting this response because:I look forward to working with Caren K[redacted]at Lake City Toyota in resolving this problem but I want to see something positive rather than empty words. Wednesday I spoke with Ms. K[redacted]at on the telephone.1. Ms. K[redacted]at said Lake City Toyota does not have my email on file.  Of course not, their sending their emails in MY NAME to my RELATIVES EMAIL ADDRESSES.2. Ms. K[redacted]at said Lake City Toyota is only one of 10 to 12 Lake City Toyotas across the nation, the emails were probably coming from another Lake City Toyota like the one in Florida.  I could not find any other Lake City Toyotas except the one in Florida and none of my relatives own a Prius!3. I asked Ms. K[redacted]at  if Lake City Toyota employed someone by the name of [redacted].  Her response was that they did not.4. On Thursday I sent Ms. K[redacted]at by certified mail copies of the last 3 or 4 emails that "her Lake City Toyota"  sent to a relative.  The emails clearly identify her Lake City Toyota by address and telephone,5. I also sent Ms. K[redacted]at a public statement by [redacted] that they were in the employ of her Lake City Toyota.6. Who ever is sending these emails in my name should be able to stop them. I believe the only way my relatives address could be connected to my name is if my email was hacked.   First I want the emails stopped.  Second I want to know how Toyota got my relatives email address.In my opinion, to accept that  Ms. K[redacted]at can fix this situation based on our conversation Wednesday is premature. Sincerely, [redacted]