Toyota of Lompoc

Review: On June 26, 2013 I brought my 2006 Scion xB in to have a burnt-out lightbulb under the gear shift replaced. While performing the repair, the service technician broke the LED cup holder light. The service manager promised that they would repair the problem without charge, but despite bringing the vehicle back at least four times, and leaving the car there for most of the day each time, they have failed to repair the problem.After the last time I brought the car in, the service manager claimed that the LED lights were an aftermarket kit and I'd need to go to a car stereo shop to repair them, when in fact they are a Toyota-provided part. After I was able to prove the lights were indeed a Toyota option, he grudgingly ordered a replacement set, but then failed to install them correctly.Today (August 21, 2013) when I went back yet AGAIN, the problem was still not solved and the service manager said he was "done." He refused to give me the name and contact information for his boss, and demanded I leave the premises.Desired Settlement: I would like for the dealership to correctly repair the lights and to compensate me for the fact that they've had my car in the shop for four business days over a LIGHT BULB.

Consumer

Response:

Review: 9677308

I am rejecting this response because: