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Toyota of Morristown

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Reviews Toyota of Morristown

Toyota of Morristown Reviews (6)

Review: I brought my Prius in to have the bulbs in the headlights replaced by Morristown Toyota. [redacted] the representative told me they had to remove the bumper to change the bulbs. He told me that this was the way it had to be done because just replacing the bulbs with the bumper on the car would damage the seals on the light assemblies. The charge for this procedure was $478.72. A few days after the bulbs were replaced, I noticed that condensation had formed in both headlights. I brought the car back to the dealer and explained what happened. After examining the car, [redacted] the manager, said the seals were broken in the headlight assemblies and needed to be replaced, and the cost would be $541.50-- for the parts only and there would be no charge for labor.

I explained to [redacted] that the seals were broken because the technician had not removed the bumper to change the bulbs. I knew this because I had a piece of duct tape holding the side corner of the bumper to the wheel well to prevent a rattle. If the bumper had been removed, the old duct tape would have been torn, but the duct tape was intact, which means the bumper had not been removed when the bulbs were replaced a few weeks earlier. (I photographed the intact duct tape before bringing the car in on the second visit.) They then told me I would still have to pay for the seals.

If the technician had followed the manufacturer's procedure for replacing the bulbs, the seals would not have broken and there would be no condensation in the headlights. I feel they are responsible for the cost of these repairs because they broke the seals on the headlight assembly. The technician broke the seals when he took a shortcut replacing the bulbs without removing the bumper.Desired Settlement: I just want Morristown Toyota to refund the $541.50 they charged me to correct damage that they had caused.

Business

Response:

Customer contacted me ([redacted]) personally.I told the customer to return with the vehicle because sometimes the rubber seals installed back into the rear of the head lamps maybe install incorrectly. That I will inspect the back of the head lamps because sometimes the techs do not remove the bumper and they are not installed right. Techs with small hands have no problem doing the repair without taking off the bumper. Upon my inspection both rubber seals were installed in fact correctly. Looked for any physical damage on the outside of the lenses. I found no defects there either. Most likely cause is the head lamps are possibly separating at the seams and is not visible. The vehicle has 86,798 on the odometer. At what point does the customer become responsible for the repairs that are to expensive and wants the dealer to pay. I followed through with exactly I told the customer I was going to do. Thank You [redacted] Service Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because: When I brought the vehicle in for service, there was no moisture in the headlights. [redacted] the representative I spoke with when I brought in my car for service explicitly stated that for the bulbs to be replaced without damaging the headlight assemblies, the bumper would have to be removed. The bulbs were replaced by a technician who took a short cut and did not remove the bumper--hence the damage to the seals in the headlight assemblies. I know that the bumper had not been removed because I had a piece if duct tape between the bumper and the wheel well that was intact when I took the car home. I took a picture of the tape before bringing the car in for the second time. That technician's employer, Morristown Toyota, is responsible for supervising its workers so they follow the manufacturer's specifications and do no damage to vehicles that customers bring in for service. This is a cleqr case of negligence on the part of Morristown Toyota.

Regards,

Toyota of morristown dealership managers are horrible in particular I believe his name is [redacted], I had an issue with a brand new car lease . I wanted to return it the morning after I leased it . I realize by law they did not have to yet morally they could have helped me. They were willing to return the car for another toyota yet the did not have the type of car I was looking for, as soon as they realized I didn't want another toyota they said it would be impossible to return the car. I know they are a business they would have recieved much more business from my family had they trid to help me with this car.they we're mean. I'm saying they actually it was mostly one [redacted] as I said before when I presented an option that I knew he could do to help me his response was.
" your right I can do that. But I won't" so sad when people are so uncaring and mean .

Review: I went for my car's periodic service today. At the service shop, they told me that I needed a brake job (front and back). The cost of the job was around $970 dollars. I asked why it was so expensive; the attendant told me that I needed rotors and pads. The rotor couldn't be ground because they were in bad condition. I have been taking my car for service at this same shop at least once a year and they never mention or suggested that I needed a brake job or brake pads. Since this service is to prevent damage to the car, I feel they neglected this issue in my car. They failed to warn me about this condition, were usually involves a simple pads replacement. Now, my car needs the replacement of the four rotors and the pads. When I complained to the attendant, she spoke to the manager and told me that they will be willing to cut the price of the repair to around $913 dollar plus tax. I rejected this offer, because I feel that it is their responsibility for overlooking the brake issue in previous services. My car is only four years and I am still paying for it. I believe that people pay for this service, because we don't know about the mechanics of a car and we basically relay on their knowledge to prevent costly repairs like the one in my case. In my case, I believe I didn't get the benefit of having the service performed at the Toyota dealer. Therefore, I am requesting the replacement of the rotors for my car at no charge.Desired Settlement: The replacement of the four rotors at no charge.

Business

Response:

see attached

Review: I worked with Toyota of Morristown all last week in negotiating a sale price for the 2009 Land Cruiser. On Friday I secured this purchase when I asked how much money would be needed to hold the car until the wire came through on Wednesday, to which they replied, “$500 will secure the car”. I then gave my credit card number, informed them to send me the finance papers for the $10,000 on Monday which they had already run my credit for and I would wire the $20,000 to them on Wednesday which required me to sell my current vehicle as well as take out stocks, all of which they were informed. At that point I was informed on Friday that “the deal was done” and I could take the vehicle on Wednesday.

On Saturday I receive frantic text messages and the same person I had conducted business with the day before asked when the wire was coming through, he then informed me they were thinking about selling the car to another person when in fact the deal had already been arranged the day before. On Monday I received word that they had actually sold the car before my arrangement on Friday which is wholeheartedly untrue, corrupt and poor business practice. This organization has cost me damages in their poor performance and backroom dealings and should not be in business to continue ripping people off and causing problems in people’s lives.Desired Settlement: All past, present and future damages this has caused me.

Review: On December 5, 2015 I attempted to get my vehicle serviced at this dealership for its maintenance oil change under my extended warranty agreement that I purchased directly from this dealership. I was told that because my wife filed a complaint with Toyota care corporate in the past they would no longer service my vehicle at this dealership. This is the same dealership I purchased the car at and the same dealership I purchased the extended warranty for this car at. My wife had a maintenance oil change completed at this dealership and nothing was said to her when her oil was done after the complaint has been filed. Perhaps the business is discriminating against me. I was literally told they refused to service my vehicle. This was not an agreement I consented to. I was told by the dealership my car would be service there for the life of the car ownership. I was told my vehicle would be serviced there for the life of the warranty period. Dealer is aware my wife is disabled and cannot travel to take the car for service.Desired Settlement: Business should old me an apology for refusing service despite our contractual agreements at the time of purchase and time of extended warranty purchase. The business should not discriminate because a family member made a complaint about the business for poor service in the past. Just because it consumer is forced to go to corporate to get correction of service to a vehicle they didn't fix it correctly, doesn't mean the consumer should be refused future service. The dealer is aware my wife is disabled and is discriminating.

Review: On July 18, 2014, I went to the Toyota of Morristown with the problem that my car's motor was making a loud noises, the service advisor name [redacted] took care of my car and I went home, later on the day, [redacted] called me to tell me that the water pump was not working properly and that the part was going to be replace and it will be covered by the warranty of the car, at the same time he told me that the mechanic working in my car found that my car needs new front brakes because they are very low and touching the rotors that can cause serious problems and costly, also he told me that the engine filter and the cabin filter were found very dirty and they need to be replaced. I agreed with the message and I told him to go a head to repair the car, and he told me that the cost for the repair was about $395.00, I told him to go ahead to repair the car, and that I will pick up the car as soon is ready. The repair invoice number is [redacted], date July 18, 2014During the weekend I checked my files and I found that the cabin filter was replace on June 12, 2014, that got me very upset, because I felt like I was trip on to a lie and into a spending that I was not supposed to pay at that time. I believe that as the cabin filter new, all the other parts were under normal conditions and the only thing was that Toyota of Morristown wanted to make some extra money in repair. I went to talk to [redacted] about the problem and he gave a credit on the cabin filter for the next purchase. I want to obtain the full refund of that bill because that was dishonest and not trust to accept such charges. I spoke to [redacted] at the Toyota of Morristown about the problem, he told me that he was going to talk to [redacted] about it, then [redacted] called me to tell me that he was not going to give me any other refunds. I told him that I was going to scale on this problem and that it is the reason why I am getting in touch with you.Desired Settlement: I want to obtain the full refund of that repair of $393.55, to be credited to my [redacted] ending [redacted].

Business

Response:

Upon reviewing the repair with [redacted], I feel the customer's request for a full refund is entirely unwarranted.

The complaint, as outlined in your letter, does not include several crucial facts.

As is our practice when replacing the cabin air filter, we have it ready to

show the customer, so they can see that it is dirty, either when the repair is recommended or when the customer picks up the vehicle.

According to [redacted] did not want to see the filter when we offered to do so.

[redacted]’s account suggests that it was Toyota of Morristown that

had replaced the cabin air filter a month earlier. Our records show that [redacted] had last been in our shop 14 months earlier, in May 2013.

If the cabin air filter had been replaced in June 2014, as [redacted] alleges, it was done at another repair facility.

We stand behind our assertion that the filter removed was sufficiently dirty as

to merit replacement. If [redacted] files a complaint, it should be against the shop that he alleges replaced the filter it in June 2014. The repairs we

recommended were justified The refund [redacted] gave for the air filter was strictly a gesture of goodwill and in no way justified by any lack of integrity on our part.

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Description: Auto Dealers - New Cars

Address: 169 Ridgedale Ave., Morristown, New Jersey, United States, 07921

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