Toyota of Orange

Thank You for bringing this matter to our attention The complete satisfaction of all our guests is what we strive for here at Toyota of Orange We have reviewed this matter and our General Sales Manager has had the opportunity to discuss the issue with our guest We have taken steps to a resolution and are in agreement with our guest on a potential outcome We consider this matter closed and our guest will be in for the resolution in the near future.Thank You, [redacted]

Hello ***, We have recently been in contact with our customer and we have been told he has since traded the vehicle in for another car of his choosing and no longer needs our assistance in this matter We wish our guest the best of luck with the new vehicleBest Regards, [redacted] V.P./General Managerwww.toyotaoforange.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There has been nothing concrete confirmed as to what the Toyota Dealership has determined to offer to make this rightWhen I spoke with the gentlemen from Toyota of Orange, he alluded to potential services being "taken care of" in the future but we have yet to resolve the issueI do not want this claim closed until I am presented with an offer.] Regards, [redacted]

Hello ***, Sorry for the delay in my response to you, since this is an older issue I had to research this out of our archives. In this case, our guest did bring his Corolla to Toyota of Orange for EOM Safety Recall. Our guest states that during the repair the airbag
system was damaged due to a technician error. We have found that this is not the case. The airbag light was on prior to this vehicle being brought to Toyota of Orange and in no way did our technician disrupt the airbag system. The determination of the California BAR association mirrors our dealership stance that no damage was done to the airbag system while in our possession. We hope our guest has had the vehicle repaired to his complete satisfaction and the car is operating as designed. We are saddened that the Corolla needed additional repairs and wish good luck to our guest in the future. Thank You for allowing us a second response and please let me know if you need anything further. Best Regards, *** ***V.P./General Manager

Thank You for bringing this matter to our attention.  The complete satisfaction of all our guests is what we strive for here at Toyota of Orange.  We have reviewed this matter and our General Sales Manager has had the opportunity to discuss the issue with our guest.  We have taken...

steps to a resolution and are in agreement with our guest on a potential outcome.  We consider this matter closed and our guest will be in for the resolution in the near future.Thank You,[redacted]

Hello [redacted], We have recently been in contact with our customer and we have been told he has since traded the vehicle in for another car of his choosing and no longer needs our assistance in this matter.  We wish our guest the best of luck with the new vehicle. Best Regards, [redacted]V.P./General Managerwww.toyotaoforange.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There has been nothing concrete confirmed as to what the Toyota Dealership has determined to offer to make this right. When I spoke with the gentlemen from Toyota of Orange, he alluded to potential services being "taken care of" in the future but we have yet to resolve the issue. I do not want this claim closed until I am presented with an offer.]
Regards,
[redacted]

Review: My 2010 Corolla had a recall, covered by Toyota, to replace the spiral cable assembly within the driver's side airbag. I took my car to Toyota of Orange. They replaced it. However, in doing so, they completely shorted out the airbag system, rendering the airbags on both sides nonfunctional. It will cost over $900 to repair. It was evaluated by an authorized Toyota 3rd party and identified the errors caused by Toyota of Orange.

My vehicle is no longer safe to take to work or drive my family in. In speaking with Toyota Corporate offices, they are only paying for part of it.Desired Settlement: Toyota of Orange is legally liable for the repair caused by the dealership. The repair will be done at an authorized Toyota dealership (Tustin Toyota) that is NOT at Toyota of Orange, including reimbursement of the rental car required during repairs.

Business

Response:

Hello [redacted], Sorry for the delay in my response to you, since this is an older issue I had to research this out of our archives. In this case, our guest did bring his 2010 Corolla to Toyota of Orange for EOM Safety Recall. Our guest states that during the repair the airbag system was damaged due to a technician error. We have found that this is not the case. The airbag light was on prior to this vehicle being brought to Toyota of Orange and in no way did our technician disrupt the airbag system. The determination of the California BAR association mirrors our dealership stance that no damage was done to the airbag system while in our possession. We hope our guest has had the vehicle repaired to his complete satisfaction and the car is operating as designed. We are saddened that the Corolla needed additional repairs and wish good luck to our guest in the future. Thank You for allowing us a second response and please let me know if you need anything further. Best Regards, [redacted]V.P./General Manager

Review: I leased a new truck from Toyota of Orange and sold them my old truck. Tony said to sell them our truck to Toyota of Orange instead of going to car max as we had planned and that he could pay us for the truck right away. The sales person Tony Bonita said they would cut us a check by then end of the week. I asked over and over again if this would be possible to get the check by the end of the week and he promised over and over again. On Friday April 4th when I called 3 times to get the check he said he couldn't get it for me and that they would have it ready Monday. I came in Tuesday to give an extra day and was told the check is still not ready and they have to wait for title. Tony promised Friday April 4th that they did not have to wait for title and would cut the check for us for pick up Monday per his manager [redacted].Desired Settlement: I want my money for the truck I sold them or I would like the truck back and give them their new truck back.

Business

Response:

Response to complaint with Toyota of Orange.

Review: I got my 2006 toyota tacoma serviced on 4/17/14 for a safety recall picked truck up around 5:30 or so and proceeded to drive home via the 55 freeway and noticed my hood lifting in fear for my life I pulled over and came to the conclusion that toyota of orange did not latch my hood properly when they concluded with my safety recall repair im also very concerned with all the other inspections that they claimed they did on my vehicle, in all honesty this incident could have been a horrible and tragic ending for me if my hood would have flung open while I was driving during rush hour traffic.Desired Settlement: not sure

Business

Response:

Case # [redacted]

[redacted], [redacted] – Service Issues

Thank you for bringing this issue to our attention. Our

guests’ full and complete satisfaction is the number one concern for all of us

at Toyota of Orange. We are saddened to hear of the concern you have

experienced during your Service visit. We have been selling and servicing

Toyota vehicles at Toyota of Orange for over 40 years and although we are not

perfect, we have redundancies in place to ensure this situation does not

happen. I would like to personally discuss with you further, at your convenience.

Please let me know when you are available.

General Manager

Toyota of Orange

Review: [redacted]

[redacted] Court [redacted]

[redacted], CA [redacted]

Pone: (714) [redacted]

Email: [redacted][email protected]

Re: Complaint / Toyota of Orange

August 3, 2013

July 30, 2015 I had my car towed to Toyota of Orange. I had several repairs done totaling $3688.65 while it was there.

I picked up my vehicle July 21, 2015 and a few days later I noticed that my car did not drive the same, prior to me bringing it into to be repaired.

The car seemed to be driving very sluggishly. I was concerned but did not think too much of it because [redacted] at Toyota of Glendora stated that the additional work that needed to be performed on my car, could wait until I reached around 5000 miles more than I had on my vehicle. The repairs do not include the current problem.

July 31, 2015 I was driving and my check engine light suddenly turned on and a few moments later my car cut off and would not restart.

I called Toyota of Orange and advised the General Manger, [redacted] of the situation and he had a tow truck sent to my location and my car was towed to the dealership.

I spoke with [redacted] once my car reached the dealership and he stated my radiator had a little hole in it and that caused the car to over heat. He advised me that the smoke that I saw was due to the radiator leaking.

[redacted] stated that the radiator needed to be replaced and in order to preserve my vehicle I would also need to replace the water pump and the thermostat because those two items would be the next to stop working after the radiator was damaged.

SATURDAY AUGUST 1, 2015 [redacted] CONTACTED ME AND STATED IT WOULD COST $1749.00 TO REPAIR MY CAR AND PER [redacted] AS PROMISED, THEY WOULD DISCOUNT THE REPAIRS DUE TO MY CAR JUST BEING REPAIRED THERE.

[redacted] STATED THAT HE WAS SORRY THAT THIS HAPPENED TO MY CAR WITH ME JUST GETTING IT BACK FROM THE DEALERSHIP AND HE STRANGLY STATED “I KNOW WE DIDN’T DO IT” ,REFERRING TO THE DAMAGE TO MY RADIATOR. HE SAID I WOULD JUST NEED TO PAY $864.00 AND THAT WOULD BE THE COST WITH AFTER MARKET PARTS.

I FOUND WHAT [redacted] SAID TO BE AN ADMISSION THAT THEY HAD DONE SOMETHING TO MY CAR. I JUST ADVISED [redacted] I WOULD GET BACK TO HIM.

AFTER MUCH THOUGT ABOUT [redacted] STATING “I KNOW WE DID NOT DO IT”. I REALIZED THEY HAD SOMETHING TO DO WITH MY PROBLEM WITH THE RADIATOR.

I SPOKE TO [redacted] AND ADVISED HIM THAT TOYOTA OF ORANGE IS RESPONSIBLE FOR THE DAMAGE TO MY RADIATOR AND THEY NEEDED TO PAY FOR THE REPAIRS.

HE SAID HE WOULD SPEAK WITH THE SERVICE MANAGER [redacted] AND TODAY [redacted] STATED THAT [redacted] SAID THEY WOULD REPLACE MY RADIATOR AT NOT CHARGE, BUT THEY WOULD NOT PAY FOR THE WATER PUMP THAT WAS NOW LEAKING.

I ADVISED [redacted] THAT I WAS NOT TOLD BY [redacted] THAT MY WATER PUMP WAS DAMAGED. [redacted] STATED THAT HE TOLD ME THAT HE ADVISED ME IT WAS LEAKING WHEN I SPOKE WITH HIM AUGUST 1, 2015.

I ADVISED [redacted] THAT HE WAS CLEARLY LYING TO ME AND THEY MUST HAVE INTENTIONALY DAMAGED MY WATER PUMP.

I ADVISED [redacted] THAT I NEEDED TO SPEAK WITH [redacted] PERSONALLY.

I SPOKE TO [redacted] AND HE IS NOW SAYING THAT THERE IS SOME TYPE OF SEAL THAT IS WRONG WITH MY RADIATOR AND SAID HE WOULD TAKE PICTURES AND SEND THEM TO ME.

I ADVISED [redacted] THAT I HAD NO TIME FOR HIS MESS AND THEY NEEDED TO REPLACE MY RADIATOR IN GOOD FAITH, AS I WAS ADVISED BY [redacted] THAT THEY WERE GOING TO DO PER HIS ADVISEMENT.

I SPECIFIED THAT THEY NEEDED TO REPLACE MY WATER PUMP THAT WAS INTENITOALLY DAMAGED BY THEM AND REPLACE THE THERMOSTAT AS A CURTOSEY FOR THE PROBLEMS THEY CAUSED ME.

[redacted] STATED THAT HE DID NOT HAVE TO DO ANYTHNG AND HE WOULD GET BACK TO ME IN AROUND AN HOUR AND ½.Desired Settlement: IN ORDER TO RESOLVE THIS SITUATION I NEED TOYOTA OF ORANGE TO REPAIR THE DAMAGES THEY CAUSE MY VECHILE WHILE IT WAS IN THEIR POSESSION.

THIS INCLUDED;

REPLACE THE RADIATOR AND THE WATER PUMP. I ALSO AM REQUESTING THAT THEY REPLACE THE THERMOSTAT AS A COURTSEY FOR THE HORRIFIC PROMLEMS THEY HAD CAUSE ME.

Business

Response:

Hello [redacted], Thank you for the email update concerning [redacted] Unfortunately we have been unable to resolve the customers concerns regarding the vehicle. Customer states Toyota of Orange intentionally damaged parts of the radiator. We are saddened that our customer has taken this position, at no time would Toyota of Orange intentionally damage our guests’ vehicle - ever. We would be happy to inspect the vehicle and advise needed repairs, but will not do any further complimentary mechanical work on this vehicle. Customer satisfaction is of the upmost importance to our company and we would do nothing to damage our reputation in our community. [redacted]V.P./General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Toyota of Orange had not done any complementary work on my vehicle.

Review: I negotiated with the Sales Rep at Toyota of Orange in an attempt to get the lowest monthly payment on a 2013 Lexis IS 250. I utilized the trade in value of my 2010 Toyota Tacoma to offset the cost of the total purchase. The Sales Rep was able to offer me a payment of around $374 per month. However, he expressed that I would need to finalize the numbers with the finance rep. I met with the rep and he began to draw up paper work to purchase the vehicle. I advised him that I still wanted to discuss the monthly payment and further expressed that I wanted to pay around $350 per month. I even advised that I was willing to finance for 6 years as opposed to 5 if that would bring us to the desired $350 range. I was never told verbally that there was an option of a lower monthly payment and was only told that if I financed for 5 years my payments would be around $370 so I opted for a an additional year to bring the payment lower at $357 per month. I agreed to the $357 a month / 6 year loan. I also wanted to know what I would get in a credit for the Platinum warranty I had on the Toyota Tacoma that I was trading in. He expressed I had about $650 left and he would add that to the deduction of the total amount of the loan. The Sales Rep then asked how many miles a year I drive. I told him around $10,000. He never asked me if I wanted to purchase the Platinum Warranty, he just told me that he would give it to me and extend it to 8 years / 100K miles. He then asked what color vehicle I was purchasing and he said that he would "GIVE" or "throw in" the "Extra Guard" which adds a protectant to the paint and the interior fabric. He then, said he would throw in the additional security system. I was never told verbally that he was actually adding these items to loan. Total cost of $4,724. I was not told about a payment option of $282.72 on the pre-contract disclosure form. I was just provided papers to sign. This is underhanded and I would like the matter resolved.Desired Settlement: I would like for Toyota of Orange to take responsibility for the Sales Rep who was not forthcoming with all options regarding monthly payments and would like to be reimbursed or for the amount added to my loan or have the loan revised to remove the amount of $4,724.

Business

Response:

Thank You for bringing this matter to our attention. The complete satisfaction of all our guests is what we strive for here at Toyota of Orange. We have reviewed this matter and our General Sales Manager has had the opportunity to discuss the issue with our guest. We have taken steps to a resolution and are in agreement with our guest on a potential outcome. We consider this matter closed and our guest will be in for the resolution in the near future.