Thank you for your letter of April 10, 2015.Each and every customer buying opportunity is based on many things; creditrating, amount of down payment, job verifications, ID verifications, social securityverifications, amount of trade in payoff, to name a few each bank has their ownguidelines.Once a customer has decided on a specific vehicle, we then start all the financingrequirementsIf a customer has a negative trade in value due to a payoff morethan the value of the ca r, this amount must also be considered and added to theamount of the loan requestedWe provided this information to the customerwho then decided not to proceed.Thank you again for the opportunity to respond and I will review with my salesteam in order to learn from this experience.Sincerely, [redacted] General ManagerToyota of Renton
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Although I spoke with the financial Director I attempted more than on one occasion once in November and again in January, Twice actually to refinance the Prius but Toyota of Renton refused to help me saying that my credit wasn't good enoughIf that were the case why did they finance the car for me in the first place?? Also the percent APR is very high for someone who's credit was approved by Toyota corporationI went in pleading with them to work with me, but they even suggested I become an uber driver to earn extra cash to pay for my vehicleNot once did the salesman offer me the lease optionI feel that the salesman Tony, took advantage of me because I needed a vehicle right away because the transmission in my dodge had went outThey did not honor my request for the 10,vehicle on the lot but instead insisted that I purchase the expensive hybrid brand new Prius at 26,also including the remaining balance of my trade in so that I was at a negative balance when I made my first paymentI am really disappointed in how Toyota of Renton handle this transaction knowing that the car payment with Insurance was more than a third of what I makeI just do not want the voluntary repossession to count against my credit reportThanks **
Toyota USA I=s aware of the customers concerns, as there are many like his through out the USAToyota is working on a new third brake light gasket and our customers name is on the listAs soon as Toyota USA releases the new part Toyota of Renton will contact our customer and replace it at no charge
On 8-26-the customer came to our dealership and ask the service advisor for a for wheel alignment because she told she needed oneThe service advisor wrote the repair order and gave a estimate of $and advise the customer that the four wheel alignment was $119.95.The customer got a free loaner car and left the dealershipWhen the car was done the service advisor called and advised the customer the car was done and the final price of $with tax, the repair order was invoiced and printedWhen the customer came to the dealership to pick up car she then produced two coupons that both stat must present at time of write up from different dealerships not Toyota of RentonThe service advisor came to see me and I told him that we would accept the $coupon because it was from a Toyota dealership that was at least close to Renton the other was notI was advised after the customer left that she had paid and leftThis is the first I have heard that the customer was trying to reach me as I never got a voice mail
Customer has brought there Toyota Ravto dealership for water leak inspection three timesDealership is working with Toyota (National) and with Water leak company to find a water leak and to this date we can not detect a water leakToyota of Renton is going to remove headliner again and
have customer inspect while dealer preforms leak testParts that a technician damage while inspecting customer car are on order
Complaint: ***I am rejecting this response because:The service rep never told me that they were accepting the $coupon because why would I not pay for the cheaper amount with the couponThey are basically saying I chose to pay the higher amount without the coupon! It would make no sense at all for me to bring a coupon and choose not to use itI was told that they do not accept it because I did not present the coupon before the service was doneThis is my first time to even report a complaint with Revdex.com so I am telling the truth on what happened and I left more than one voicemail asking for a call backWhen I called Toyota, they transferred me to a Paul L** and it rang several times and went to a voicemail Maybe chk his voice mail again as it is easy to miss messagesMy phone record can attest that I have called toyota after the service was done and the day afterAny outside person reviewing this can definitely know that I will not choose to not use a $coupon and just pay the higher amountThanks!
It is unfortunate that Mr*** finds himself, some ten months later, unable to financially proceedwith his agreed upon contract with Toyota Motor Credit CorporationToyota of Renton cannot releasehim from a current loan with his lender Toyota Motor Credit Corporation
The following is our
response to the letter from Mr***.1) Mr*** purchased a Prius on May 7, providing $cash down and a 2003dodge neon trade in.2) His loan was approved by Toyota Motor Credit Corporation3) Mr*** definitely understood the amount of his payment or he would have brought up hisconcerns on his first payment due date not ten months later.4) Our Finance Director did speak with Mr*** recently and attempted to help resolve thesituation but was unable to
Sincerely,Greg K***General ManagerToyota of RentonGK/It
Thank you for your letter of April 10, 2015.Each and every customer buying opportunity is based on many things; creditrating, amount of down payment, job verifications, ID verifications, social securityverifications, amount of trade in payoff, to name a few .... each bank has their...
ownguidelines.Once a customer has decided on a specific vehicle, we then start all the financingrequirements. If a customer has a negative trade in value due to a payoff morethan the value of the ca r, this amount must also be considered and added to theamount of the loan requested. We provided this information to the customerwho then decided not to proceed.Thank you again for the opportunity to respond and I will review with my salesteam in order to learn from this experience.Sincerely,
[redacted]General ManagerToyota of Renton
Complaint: [redacted]I am rejecting this response because:
This does not solve my problem. You buy a brand new expensive truck and I think one of the expectations is that you don't have to sit in soaking wet seats and clean the interior of your vehicle everyday for over a month when the vehicle is less than 1 month old.
Telling me that a part is being assembled by a third party manufacturer is not a solution to my problem when I've already been waiting over 1 month for the part. Telling me to wait for an unknown period of time is not a solution.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] Although I spoke with the financial Director I attempted more than on one occasion once in November and again in January, Twice actually to refinance the Prius but Toyota of Renton refused to help me saying that my credit wasn't good enough. If that were the case why did they finance the car for me in the first place?? Also the 15 percent APR is very high for someone who's credit was approved by Toyota corporation. I went in pleading with them to work with me, but they even suggested I become an uber driver to earn extra cash to pay for my vehicle. Not once did the salesman offer me the lease option. I feel that the salesman Tony, took advantage of me because I needed a vehicle right away because the transmission in my dodge had went out. They did not honor my request for the 10,000 vehicle on the lot but instead insisted that I purchase the expensive hybrid brand new 2015 Prius at 26,000 also including the remaining balance of my trade in so that I was at a negative balance when I made my first payment. I am really disappointed in how Toyota of Renton handle this transaction knowing that the car payment with Insurance was more than a third of what I make. I just do not want the voluntary repossession to count against my credit report. Thanks **
Toyota USA I=s aware of the customers concerns, as there are many like his through out the USA. Toyota is working on a new third brake light gasket and our customers name is on the list. As soon as Toyota USA releases the new part Toyota of Renton will contact our customer and replace it at no...
On 8-26-15 the customer came to our dealership and ask the service advisor for a for wheel alignment because she told she needed one. The service advisor wrote the repair order and gave a estimate of $150.00 and advise the customer that the four wheel alignment was $119.95.The...
customer got a free loaner car and left the dealership. When the car was done the service advisor called and advised the customer the car was done and the final price of $131.35 with tax, the repair order was invoiced and printed. When the customer came to the dealership to pick up car she then produced two coupons that both stat must present at time of write up from different dealerships not Toyota of Renton. The service advisor came to see me and I told him that we would accept the $91.00 coupon because it was from a Toyota dealership that was at least close to Renton the other was not. I was advised after the customer left that she had paid and left. This is the first I have heard that the customer was trying to reach me as I never got a voice mail.
Thank you for your letter of April 10, 2015.Each and every customer buying opportunity is based on many things; creditrating, amount of down payment, job verifications, ID verifications, social securityverifications, amount of trade in payoff, to name a few each bank has their ownguidelines.Once a customer has decided on a specific vehicle, we then start all the financingrequirementsIf a customer has a negative trade in value due to a payoff morethan the value of the ca r, this amount must also be considered and added to theamount of the loan requestedWe provided this information to the customerwho then decided not to proceed.Thank you again for the opportunity to respond and I will review with my salesteam in order to learn from this experience.Sincerely, [redacted] General ManagerToyota of Renton
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Although I spoke with the financial Director I attempted more than on one occasion once in November and again in January, Twice actually to refinance the Prius but Toyota of Renton refused to help me saying that my credit wasn't good enoughIf that were the case why did they finance the car for me in the first place?? Also the percent APR is very high for someone who's credit was approved by Toyota corporationI went in pleading with them to work with me, but they even suggested I become an uber driver to earn extra cash to pay for my vehicleNot once did the salesman offer me the lease optionI feel that the salesman Tony, took advantage of me because I needed a vehicle right away because the transmission in my dodge had went outThey did not honor my request for the 10,vehicle on the lot but instead insisted that I purchase the expensive hybrid brand new Prius at 26,also including the remaining balance of my trade in so that I was at a negative balance when I made my first paymentI am really disappointed in how Toyota of Renton handle this transaction knowing that the car payment with Insurance was more than a third of what I makeI just do not want the voluntary repossession to count against my credit reportThanks **
Toyota USA I=s aware of the customers concerns, as there are many like his through out the USAToyota is working on a new third brake light gasket and our customers name is on the listAs soon as Toyota USA releases the new part Toyota of Renton will contact our customer and replace it at no charge
On 8-26-the customer came to our dealership and ask the service advisor for a for wheel alignment because she told she needed oneThe service advisor wrote the repair order and gave a estimate of $and advise the customer that the four wheel alignment was $119.95.The customer got a free loaner car and left the dealershipWhen the car was done the service advisor called and advised the customer the car was done and the final price of $with tax, the repair order was invoiced and printedWhen the customer came to the dealership to pick up car she then produced two coupons that both stat must present at time of write up from different dealerships not Toyota of RentonThe service advisor came to see me and I told him that we would accept the $coupon because it was from a Toyota dealership that was at least close to Renton the other was notI was advised after the customer left that she had paid and leftThis is the first I have heard that the customer was trying to reach me as I never got a voice mail
Customer has brought there Toyota Ravto dealership for water leak inspection three timesDealership is working with Toyota (National) and with Water leak company to find a water leak and to this date we can not detect a water leakToyota of Renton is going to remove headliner again and
have customer inspect while dealer preforms leak testParts that a technician damage while inspecting customer car are on order
Complaint: ***I am rejecting this response because:The service rep never told me that they were accepting the $coupon because why would I not pay for the cheaper amount with the couponThey are basically saying I chose to pay the higher amount without the coupon! It would make no sense at all for me to bring a coupon and choose not to use itI was told that they do not accept it because I did not present the coupon before the service was doneThis is my first time to even report a complaint with Revdex.com so I am telling the truth on what happened and I left more than one voicemail asking for a call backWhen I called Toyota, they transferred me to a Paul L** and it rang several times and went to a voicemail Maybe chk his voice mail again as it is easy to miss messagesMy phone record can attest that I have called toyota after the service was done and the day afterAny outside person reviewing this can definitely know that I will not choose to not use a $coupon and just pay the higher amountThanks!
It is unfortunate that Mr*** finds himself, some ten months later, unable to financially proceedwith his agreed upon contract with Toyota Motor Credit CorporationToyota of Renton cannot releasehim from a current loan with his lender Toyota Motor Credit Corporation
The following is our
response to the letter from Mr***.1) Mr*** purchased a Prius on May 7, providing $cash down and a 2003dodge neon trade in.2) His loan was approved by Toyota Motor Credit Corporation3) Mr*** definitely understood the amount of his payment or he would have brought up hisconcerns on his first payment due date not ten months later.4) Our Finance Director did speak with Mr*** recently and attempted to help resolve thesituation but was unable to
Sincerely,Greg K***General ManagerToyota of RentonGK/It
Thank you for your letter of April 10, 2015.Each and every customer buying opportunity is based on many things; creditrating, amount of down payment, job verifications, ID verifications, social securityverifications, amount of trade in payoff, to name a few .... each bank has their...
ownguidelines.Once a customer has decided on a specific vehicle, we then start all the financingrequirements. If a customer has a negative trade in value due to a payoff morethan the value of the ca r, this amount must also be considered and added to theamount of the loan requested. We provided this information to the customerwho then decided not to proceed.Thank you again for the opportunity to respond and I will review with my salesteam in order to learn from this experience.Sincerely,
[redacted]General ManagerToyota of Renton
Complaint: [redacted]I am rejecting this response because:
This does not solve my problem. You buy a brand new expensive truck and I think one of the expectations is that you don't have to sit in soaking wet seats and clean the interior of your vehicle everyday for over a month when the vehicle is less than 1 month old.
Telling me that a part is being assembled by a third party manufacturer is not a solution to my problem when I've already been waiting over 1 month for the part. Telling me to wait for an unknown period of time is not a solution.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] Although I spoke with the financial Director I attempted more than on one occasion once in November and again in January, Twice actually to refinance the Prius but Toyota of Renton refused to help me saying that my credit wasn't good enough. If that were the case why did they finance the car for me in the first place?? Also the 15 percent APR is very high for someone who's credit was approved by Toyota corporation. I went in pleading with them to work with me, but they even suggested I become an uber driver to earn extra cash to pay for my vehicle. Not once did the salesman offer me the lease option. I feel that the salesman Tony, took advantage of me because I needed a vehicle right away because the transmission in my dodge had went out. They did not honor my request for the 10,000 vehicle on the lot but instead insisted that I purchase the expensive hybrid brand new 2015 Prius at 26,000 also including the remaining balance of my trade in so that I was at a negative balance when I made my first payment. I am really disappointed in how Toyota of Renton handle this transaction knowing that the car payment with Insurance was more than a third of what I make. I just do not want the voluntary repossession to count against my credit report. Thanks **
Toyota USA I=s aware of the customers concerns, as there are many like his through out the USA. Toyota is working on a new third brake light gasket and our customers name is on the list. As soon as Toyota USA releases the new part Toyota of Renton will contact our customer and replace it at no...
charge.
On 8-26-15 the customer came to our dealership and ask the service advisor for a for wheel alignment because she told she needed one. The service advisor wrote the repair order and gave a estimate of $150.00 and advise the customer that the four wheel alignment was $119.95.The...
customer got a free loaner car and left the dealership. When the car was done the service advisor called and advised the customer the car was done and the final price of $131.35 with tax, the repair order was invoiced and printed. When the customer came to the dealership to pick up car she then produced two coupons that both stat must present at time of write up from different dealerships not Toyota of Renton. The service advisor came to see me and I told him that we would accept the $91.00 coupon because it was from a Toyota dealership that was at least close to Renton the other was not. I was advised after the customer left that she had paid and left. This is the first I have heard that the customer was trying to reach me as I never got a voice mail.