Toyota of Runnemede

There has been numerous disclosures to your transaction about the inequityAs stated in the last responds, I would be willing to have you come in and discuss this further Sincerely, Lou H General Manager Toyota of Runnemede [redacted]

Mrs [redacted] - I have reviewed your transaction and found at numerous times showing the pay-off and travalue signed by youIf you would liked you can come in and I will go over the transaction with youItems such as contract, payoff request form, and retail order has been signed and reflect the difference that you descried ($902.00)If you have any further question I would be more then happy to answer them for you Lou H General Manager Toyota of Runnemead [redacted]

We have been diligently working on rectifying the problemAs [redacted] is aware that we are moving as fast as the titling agency can move with having the title convertedShe has been giving many options as stated by her, along with "refunding her money back"We have not heard from her since that discussion as she is aware this could take up to weeks from the last time we talkedI have not heard from her since [redacted] General Sales Manager Toyota of Runnemede

We have made special arraignment for the customer to pick - up her plates
LH

We have left a message on 11/20/to pick up plates
LH

We have been diligently working on rectifying the problem. As [redacted] is aware that we are moving as fast as the titling agency can move with having the title converted. She has been giving many options as stated by her, along with "refunding her money back". We have not heard from her...

since that discussion as she is aware this could take up to 4 weeks from the last time we talked. I have not heard from her since.  
[redacted]
General Sales Manager 
Toyota of Runnemede

There has been numerous disclosures to your transaction about the inequity. As stated in the last responds, I would be willing to have you come in and discuss this further.
Sincerely,  
Lou H
General Manager
Toyota of Runnemede 
 
[redacted]

Mrs. [redacted]- I have reviewed your transaction and found at numerous times showing the pay-off and trade-in value signed by you. If you would liked you can come in and I will go over the transaction with you. Items such as contract, payoff request form, and retail order has been signed and reflect...

the difference that you descried ($902.00). If you have any further question I would be more then happy to answer them for you. 
Lou H
General Manager
Toyota of Runnemead 
 
[redacted]

Review: I previously had a Scion tC 2013 I leased from Toyota scion Burlington NJ.

I had it serviced at Toyota Scion of Runnemede. I had a great experience with the service department. My tc was hit, and I brought it to this location because I felt comfortable and I wanted to bring business to them. Shortly after I received my estimate, a salesman [redacted] contacts me on July 28th and tells me he seen I came in to get an estimate they are in demand for my car and can get me into a new vehicle, I asked when he said that night most likely. I rushed there. I was interested in upgrading to a newer tC or FR-S.

To make this short, I seen the FR-S and I always liked it. I was there longer than the 30 minutes projected. And the amounts thrown at me were outrageous. I feel in so many words strung along, and taken advantaged of. The 2016 Fr-S from what I seen comes with rear reverse camera, 7.0 inch screen. A big upgrade from the 2015 I bought. They never once told me 2016s were available. I would have waited. Online I seen they were out since June 2015. My car has a basic sound system. The night I left with the car I was there about 5 hours. It was never detailed. I had to return to get it done. I later had surgery 8-7-15. Brought the car in.. I was unhappy with the job they did with paint. I felt as if it didn't fix any scratches, imperfections at all. I texted the salesman because I had to leave and he was with another customer, I was practically blown off. I'm trying to let this roll off my shoulder, but after all is said and done I'm paying $35k for this car and I'm not satisfied with this outcome what so ever. Another thing that bothered me is the price being projected at $525 then 509 500 489 475. They wouldn't go lower than $475. I was paying $330. My understanding in conversation with [redacted] and the supervisor was when they said they were "taking care" of the rest of my lease, I wouldn't be paying for it. At the end I found out a lot and I felt manipulated.Desired Settlement: I be switched into a 2016 Scion FR-S no cost to me.

Or the additional different features be added to my car.. scion parts

At no cost to me.

(Rear reverse camera, 7 inch screen better sound system)

Business

Response:

I just spoke to [redacted], she will be coming in tomorrow to have her concerns of the scratches and imperfections handled. As for her going into an 2016 fr-s she is aware that this will up her payment, we finished the conversion to just fix her cosmetic concerns which we are willing to do. [redacted]General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Sold me a car over 2 months ago with out a clean title. Was told to drive it even though it was against the law. Fault was solely on them and no accommodation was made to fix the situation. Every time I reached out to them they were rude and/or crude to me. Was told I could get a different car but they ran my credit and made sure I wouldn't get another car. This was confirmed when I called and a salesman not only called me crude names about being a woman but said "no matter how much you try they will never let you get away from your car, so stop calling". No way to business or talk to anyone who has put down a lot of money down on a car that should have never been soldDesired Settlement: Have told them repeatedly that I need my tags or a legal way for me to get around because they messed up. No remedy has been made other than surrender the car which the bank said would ding my credit so I would not be able to get a car for years. Driving my car illegally for weeks, not driving a car that I have put a lot of money into and still having to pay for, and ruining my chances at getting at a car in the future are not an acceptable answer.

Business

Response:

We have been diligently working on rectifying the problem. As [redacted] is aware that we are moving as fast as the titling agency can move with having the title converted. She has been giving many options as stated by her, along with "refunding her money back". We have not heard from her since that discussion as she is aware this could take up to 4 weeks from the last time we talked. I have not heard from her since. [redacted]General Sales Manager Toyota of Runnemede

Business

Response:

We have left a message on 11/20/2015 to pick up plates. LH

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,