Toyota of San Bernardino

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Good Morning, My name is [redacted] , and I am the Controller at Toyota of San Bernardino I am responding to an email that you sent to our General Sales Manager, [redacted] This is in reference to the Toyota Yaris that Toyota of San Bernardino sold to [redacted] [redacted] & Majanique Veal on January 21, 2017, for a purchase price of $plus tax, license, and warranties that were purchasedMr [redacted] gave us $down payment I would like to start out by saying that Toyota of San Bernardino is not an insurance companyWe do not provide insurance for customersWe can, upon customer request, arrange for an insurance binder from an outside vendorThis was not the case It is a proceedure that we ask if the customer has vehicle insurance, and we do have them sign an "Agreement to Furnish Insurance" form, but it is not mandated that insurance be provided on a vehicle purchase Unfortunately, Mr [redacted] was in an accident the day after they purchased the vehicle, and there insurance company would not insure the vehicle Mr [redacted] had the vehicle towed to the body shop that is next to our dealership Toyota of San Bernardino would have been unable to secure financing for Mr [redacted] now that the vehicle was damaged Mr [redacted] wanted us to release the vehicle back to him so he could have it repairedWe informed him that we could release the vehicle to him if he pays the balance dueMajanique Veal informed me that they don't have the money to pay I contacted our legal counsel, and was instructed to proceed with a "Notice of Intent to Sell Motor Vehicle", for since the customer had the vehicle towed to the body shop that we use, it is now deemed a voluntary repossession We will be obtaining three (3) wholesale bids on the vehicleWe will take the highest bidThat dollar amount will be deducted from the balance due on the vehicle sales contract If you should have any further questions, please contact me at ###-###-#### Thank you, [redacted] Controller Toyota of San Bernardino

I am rejecting this response because:When they sent the letter stating that they would sell the carThe letter stated that I provided information on my credit application.It also stated that we failed to obtain or maintain required insurance, am I being tricked? Something does not make sense!Why does the letter say these things against me, or even at allWhen I told them that only one car on my policy has full coverage.so everyone told us that we would get insurance from them for a monthInstead they would try to trick us into buying their insurance.The day we purchased the car they said we were approved by a finance companysince than I have received letters from several banks saying that I am beingdenied financingSo my credit is being ran over and over again which will ruin my credit even moreWe did not provide any information which they say we did in the letter to sell the carwe did sign the agreement to furnish insurance which was also a setup.They knew we only had liability on the trade in car, so they had us sign an agreement to furnish insuranceSo that after the days They could charge us for full coverage insuranceOn the trade in carIf we did not provide full coverage for the new car(tracar)But we had an car accident before the days passedNo one ever said that they would try to use my insurance to cover me.No one said that my insurance company was suppose to cover me, why would I think that when I didn't even add the car the insuranceIf they were not suppose to provide us with insurance, why did they give us agreement to furnish insurance, which would give me full coverage after days if I did not change the liability coverageon my trade in carThat's because they were trying to set me up to just take the large down payment that was spent on the car and lying to us telling us we would be covered by them Knowing that a finance company does not finance anyone with out full coverageAlso knowing we only have liability insurance would have tricked us into paying for their premium insurance after the days.This is unfair treatment tricking first time buyers, They lied to us about what they would provideThese were verbal agreements that meant nothing after we talked to a finance manager (***).now we are left with no car, and a balance that they want us to pay for a car that is not even in our possession or can't have possession of until the debt is paidThere is confusion, because of agreements made before the actual purchase of the car are not being fulfilled

I have reviewed the email and ask that you refer to the GAP agreementOn the back on the GAP agreement it speaks of the cancellation agreementPlease refer to Section - cancellation, paragraph BThis should answer your questions and/or concerns.Warm regards, [redacted] Customer Relations ManagerToyota of San Bernardino

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ After reviewing the history and the customer complaint, I have sent an apology to the customer and a cancellation form with instructions to help expedite this pro-rated refundThe warranty is like insurance just because you don't use it doesn't mean you get a full refunde has had coverage and this will be pro-rated from the time of purchase Also, his vehicle's date of fast use was October 28, and currently has approximately 7,milesSo in years he drives miles a month, This can drain a battery just by sitting and not get any useHe did state to our Service Manager [redacted] that the car has sat for a month a timeThe current battery is testing fully charged and no concerns at this time, We can not just replace parts on his vehicle As far as is tech going to the customer house, we will not be able to fulfill his requestDue to insurance and liability all work must be performed here or another Toyota facilityAlso, we would not be able to have the right computer or tools to accommodate his requestHe is welcome to go to another facility of his choice at his expense Thank for you assistance [redacted] Customer Relations Manger XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are several errors in this businesses replyFirst, I never stated The car had no been started for a monthPrior to the battery going dead the last time the car had not been driven for at most one week, and then one week before I called AAAWhen asked by AAA technician when car was last driven I told him two weeks which included the one week it had a dead batteryThis is exactly what I told the Toyota of San Bernardino Service DeptThe AAA tech said this should not have caused the battery to go deadHe stated the battery was a good battery and the odds of two batteries going bad in this short of time were almost zeroHe stated there must be something with the car draining the batteryThe part of a Toyota tech coming to my house was told me by a rep from the Toyota CorpAnother rep from Toyota admitted this was in error and that what would really happen would be Toyota would possibly send out a Company tech to the dealer to inspect my carThis is not the first time I have had problems with this dealerEvery time I take I take my other Toyota into this dealer for pre paid maintanence they change the displayOne time they changed it to kph instead of mphOne time they set up a battery charging schedule so I could only charge during certain hoursTook me awhile to fix thisAnother time they told me a service was not covered under the pre paid plan and charged me for the serviceAfter I read the owners manual I learned the service was not due at 15,but instead at 30,000, which was the reason for it not being coveredThey did eventually refund me thisIt is strange why they have given me such a bad time as I have bought four cars (new one used) from this dealer since Makes me wonder how they treat customers who come in for service who bought their car someplace else I have since contacted both the Toyota Corpand Toyota FinancialToyota Financial has told me they can give me a full refund on the useless warranty I purchased, but they would need the cooperation of Toyota of San BernardinoA reputable company would see that this is taken care ofAlso a reputable company that has not made a mistake does not have to apologizeApologizing and then saying the customer was at fault at best is not good customer serviceA company that is not in the wrong does not need to apologizeI have told the public relations manager that if they take care of this issue to my satisfaction I would consider them when I someday need a new or used carI can state here a longer list of problems I have had with this dealers service dept but it would go over the allotted spaceFunny thing is that I have never had problems with their sales staffOne salesperson sold us three carsFinance lady also was greatMaybe the fact that these individuals no longer work here should tell me somethingI am still waiting if this dealer is going to do the right thingIf so I will get a full refund of my never used warranty Anyone reading this may want to look at other reviews on the Revdex.com or go to Yelp and read their reviews

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ After reviewing the history and the customer complaint, I have sent an apology to the customer and a cancellation form with instructions to help expedite this pro-rated refundThe warranty is like insurance just because you don't use it doesn't mean you get a full refunde has had coverage and this will be pro-rated from the time of purchase Also, his vehicle's date of fast use was October 28, and currently has approximately 7,milesSo in years he drives miles a month, This can drain a battery just by sitting and not get any useHe did state to our Service Manager [redacted] that the car has sat for a month a timeThe current battery is testing fully charged and no concerns at this time, We can not just replace parts on his vehicle As far as is tech going to the customer house, we will not be able to fulfill his requestDue to insurance and liability all work must be performed here or another Toyota facilityAlso, we would not be able to have the right computer or tools to accommodate his requestHe is welcome to go to another facility of his choice at his expense Thank for you assistance [redacted] Customer Relations Manger XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are several errors in this businesses replyFirst, I never stated The car had no been started for a monthPrior to the battery going dead the last time the car had not been driven for at most one week, and then one week before I called AAAWhen asked by AAA technician when car was last driven I told him two weeks which included the one week it had a dead batteryThis is exactly what I told the Toyota of San Bernardino Service DeptThe AAA tech said this should not have caused the battery to go deadHe stated the battery was a good battery and the odds of two batteries going bad in this short of time were almost zeroHe stated there must be something with the car draining the batteryThe part of a Toyota tech coming to my house was told me by a rep from the Toyota CorpAnother rep from Toyota admitted this was in error and that what would really happen would be Toyota would possibly send out a Company tech to the dealer to inspect my carThis is not the first time I have had problems with this dealerEvery time I take I take my other Toyota into this dealer for pre paid maintanence they change the displayOne time they changed it to kph instead of mphOne time they set up a battery charging schedule so I could only charge during certain hoursTook me awhile to fix thisAnother time they told me a service was not covered under the pre paid plan and charged me for the serviceAfter I read the owners manual I learned the service was not due at 15,but instead at 30,000, which was the reason for it not being coveredThey did eventually refund me thisIt is strange why they have given me such a bad time as I have bought four cars (new one used) from this dealer since Makes me wonder how they treat customers who come in for service who bought their car someplace else I have since contacted both the Toyota Corpand Toyota FinancialToyota Financial has told me they can give me a full refund on the useless warranty I purchased, but they would need the cooperation of Toyota of San BernardinoA reputable company would see that this is taken care ofAlso a reputable company that has not made a mistake does not have to apologizeApologizing and then saying the customer was at fault at best is not good customer serviceA company that is not in the wrong does not need to apologizeI have told the public relations manager that if they take care of this issue to my satisfaction I would consider them when I someday need a new or used carI can state here a longer list of problems I have had with this dealers service dept but it would go over the allotted spaceFunny thing is that I have never had problems with their sales staffOne salesperson sold us three carsFinance lady also was greatMaybe the fact that these individuals no longer work here should tell me something I am still waiting if this dealer is going to do the right thingIf so I will get a full refund of my never used warranty Anyone reading this may want to look at other reviews on the Revdex.com or go to Yelp and read their reviews

Good afternoon ***,
I spoke with *** earlier this morning regarding not only their experience with our dealership but the cracked windshieldI apologized for *** her husband getting the run around from our receptionist and reminded her that that is not how we do business here at Toyota
of San BernardinoWe do pride ourselves in customer service
After speaking with *** and seeing what her schedule permitted she is available to come in on Saturday to have us put in a brand new windshield on her CamryShe will be here at 10am to have this doneI also offered to provide a rental car since the repair will take about half dayShe declined the rental and thanked me for the offer
Please let me know *** if you need anything further on my part
Have a wonderful Friday!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2016/04/20) */
*** *** our Service Drive Manager has been in contact with the customerAlso, I have spoken to him as wellWe had to order a new wheel for the vehicle, when it arrived it was damagedWe reordered a new one and it was balanced yesterday
4-19-We will install and rest drive today before delivering the vehicle back to the customerAlso, we will refund the money as requested for the brakes and also a credit of $has been credited to his customer account
Please call if you have further concerns
Sincerely,
*** ***
Customer Relations Manager

The issue has been resolvedA refund was issued to the customer

I have reviewed the email and ask that you refer to the GAP agreementOn the back on the GAP agreement it speaks of the cancellation agreementPlease refer to Section - cancellation, paragraph BThis should answer your questions and/or concerns.Warm regards,*** ***Customer Relations ManagerToyota of San Bernardino

I am so disappointed that even the customer relation manager is not answering to the right issue, even after speaking with her and explaining the whole subject very clearly. In her response to my claim, she says that she made it clear that I can cancel the GAP insurance and that's not the pointMy complaint is all about the fact that the finance manager who did the paperwork for us did not mention that my monthly payment will not go down if I decided to cancel the GAP insurance. Mrs. *** *** as well as her finance director keep repeating the same informationI am only now aware that if I cancel the GAP insurance my monthly payment will not go downI have the right to know that prior to enrolling in the GAP insuranceAnd the responsibility lies on the finance manager who sold the GAP insurance to me, which he failed to do, either intentionally or unintentionallyAnd *** has even apologized for that, which is an acknowledgement that there has been a mistake on their part. What I need now is more than an apologyI need the situation to be fixedI need my monthly payment to go down by the GAP insurance amountThat's itI don't need apologies or sympathyAnd since Toyota of San Bernardino is the one responsible for this mistake, it cannot just withdraw from the whole situation by throwing the ball to the finance company of Toyota or any other entity.This is unprofessional business practice that depends on manipulating the clients and trapping them into buying services or products without giving the full information on them, then refusing take responsibility and correct their mistakes.I need to have my monthly payment go back to its original value of $

Initial Business Response /* (1000, 5, 2015/10/09) */
Customer has brought his vehicle in as stated 7-12-13@2184, came in for an electrical issue with the heated seatsAt this time we would not have rotated the tires
XX-@ 6k miles for a campaign regarding the ACAt this time customer
stated he does all his own maintenance
X-@ 16k miles, seat cover concern and was replaced
We didn't do any repairs or maintenance until 33,when the customer came in stating the struts were leakingAfter further diagnoses we determined the struts were not damage or leakingThe vehicle did need tires and there was impact damage to the right front tireCustomer stated he has not done a tire rotation since the car was new
We have declined assistance due to lack of maintenance history on the vehicleHe had Toyota Care which includes maintenance for years and 25k miles and the customer choose not to use this service and did his own servicing
Thank you in advance
Rene ***
Customer Relations Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
item #I agree with , everything else is a save their behind lieI was in @ XX-and they disconnected the heated seat because it came on while I was driving and wouldn't cut off I was not asked about any maintenanceToyota care is supposed to be free service for buying a New Toyota, Any and all maintenance that is not recorded that is in the Toyota Care package is required to be performed any and every time a new Toyota in taken into the shopWhy my car didn't get the tires rotated @ 6K, 16K, and 33K? I was informed by Mr *** when he was filling out my order that Toyota Care was freeThat was the first time I heard itI told him , if I knew that I would have driven here each time that Maintlight came on for oil change because I'm Disable and Retired and nothing would keep me from coming here for the free service I looked it up "Toyota Care" and called Toyota of America and they investigated the complaint and offered me $to get new tires, I refused, because bad STRUTS will cause new tires to wear out as the ones are on the car now.I told them the My tire shop inspected the tires and told me to bring the car back to the dealer and have them replace the STRUTS and tires because the STRUTS are bad.I never mentioned any leaking, I never look at the STRUTS I did look at the tires that they said nothing was wrong with themThe manager said they were not leaking, that is why he said they were not badI asked him did he drive the car to see and feel the problem he said, noI will take the STRUTS off and have tested per the specscheck them out and if they are bad I will go to court and have the dealer pay me for all my cost for testing, court cost and new STRUTSSince the STRUTS aren't leaking the Specificifications should be or near normal.I told Mr *** that I do my own maintenance because I took my car in to have the oil changed and they forgot to put oil in the car and I nearly burned up my engineThat is where *** got the maintenance statement but that was after 33K was on the cay not the first , second or third time the car was in their shop If the pressure in the struts is not even or the oil level is not high enough the STRUT will not work correctly and will not leak but they will drive strangely and if the manager has driven the car he would have a better understanding, but that is not his business to correct items it is to find ways to get around fixing themWhat's strange is that, I have(3) AVALONS and (!) CAMRY and I have never had a problem with STRUTS except this
If the tires were rotated @ the 6K mark and I was told that they were rotated and they would do continually until the warranty was up, for FREE, I would have been there every 5K for the FREE serviceI mostly watch TV and play VIDEO Games, I HAVE TIME FOR ANYTHING FREE
They were required to do the maint and didn't do it A good shop would do the required maint, and inform the Customer, that is what Toyota of America customer service clerk said He also asked me, Did Toyota of San Bernardino know you are the Customer and the STRUTS are under WARRANTY I said "I would think they know that and the car is under 35K" Toyota of America advised me to *** them in for my $for the Exhaust manifold and I guess I'll have to sue the"m again for the STRUTS under "TOYOTA CARE GRANTEE to buyers of new TOYOTASI just may provide the public on you tube, twitter, facebook, and any other social media site that I can post explaining just how great the service department is at San Bernardino Toyota

Good morning ***,After reviewing the complaint from Sherif Youssef regarding the GAP insurance; yes, that is correct that you can cancel at anytime and some insurance companies do offer discounts with this coverage.Now you cancel the GAP insurance whether it is a lease or purchase the refund will
always be applied to the principal regardlessThis is done by the financial company not by Toyota of San Bernardino and is out of our hands.Please keep in mind I have spoken with Sherif as have my finance director and we both have explained this prior as well.Feel free to let me know if you have any further questions regarding this matter.Have a wonderful day!Warm regards,*** ***Customer Relations Manager

Good morning ***,After reviewing the complaint from Sherif Youssef regarding the GAP insurance; yes, that is correct that you can cancel at anytime and some insurance companies do offer discounts with this coverage.Now you cancel the GAP insurance whether it is a lease or purchase the refund will
always be applied to the principal regardlessThis is done by the financial company not by Toyota of San Bernardino and is out of our hands.Please keep in mind I have spoken with Sherif as have my finance director and we both have explained this prior as well.Feel free to let me know if you have any further questions regarding this matter.Have a wonderful day!Warm regards,*** ***Customer Relations Manager

Initial Business Response /* (1000, 5, 2015/06/17) */
The customer *** ***, came to our Dealership on June 10,Customer stated that the vehicle had been to American Tires recently for a tire replacementAfter further inspection it was determined that in the new tire that was replaced
by American Tire had an after market Tire pressure monitor systemThis caused the light to come on the vehicleWe did inspect the other tires and all had Toyota partsWe can not warranty a part that is not a genuine Toyota part and was not installed by usIt was suggested to the customer to return to American Tire
We have documented all this on the repair order that was given to the owner
If you have further questions or concerns, please fill free to call us
Thank you in advance
*** ***
Customer Relation Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I *** *** did not purchase A aftermarket sensor from American tire, nor did I asked American tire to install oneI was not informed by Toyota that A aftermarket part was placed on the tire.If I was informed by Toyota A after market sensor was placed on the vehicle, I wouldn't have had an issue with Toyota regarding this matter
Final Consumer Response /* (4200, 15, 2015/06/22) */
I *** *** contacted American tire and informed them but my concern with American tire installing a low air sensor which they adamantly deny and have documentation to what exactly was performed on the vehicleI object to Toyota response thank you
Sincerely Yours *** ***

I am rejecting this response because:When they sent the letter stating that they would sell the carThe letter stated that I provided information on my credit application.It also stated that we failed to obtain or maintain required insurance, am I being tricked? Something does not make sense!Why does the letter say these things against me, or even at allWhen I told them that only one car on my policy has full coverage.so everyone told us that we would get insurance from them for a monthInstead they would try to trick us into buying their insurance.The day we purchased the car they said we were approved by a finance companysince than I have received letters from several banks saying that I am beingdenied financingSo my credit is being ran over and over again which will ruin my credit even moreWe did not provide any information which they say we did in the letter to sell the car. we did sign the agreement to furnish insurance which was also a setup.They knew we only had liability on the trade in car, so they had us sign an agreement to furnish insuranceSo that after the days They could charge us for full coverage insuranceOn the trade in car. If we did not provide full coverage for the new car(tracar). But we had an car accident before the days passedNo one ever said that they would try to use my insurance to cover me.No one said that my insurance company was suppose to cover me, why would I think that when I didn't even add the car the insurance. If they were not suppose to provide us with insurance, why did they give us agreement to furnish insurance, which would give me full coverage after days if I did not change the liability coverageon my trade in carThat's because they were trying to set me up to just take the large down payment that was spent on the car and lying to us telling us we would be covered by them Knowing that a finance company does not finance anyone with out full coverage. Also knowing we only have liability insurance would have tricked us into paying for their premium insurance after the days.This is unfair treatment tricking first time buyers, They lied to us about what they would provideThese were verbal agreements that meant nothing after we talked to a finance manager (***).now we are left with no car, and a balance that they want us to pay for a car that is not even in our possession or can't have possession of until the debt is paid. There is confusion, because of agreements made before the actual purchase of the car are not being fulfilled

Good Morning, My name is *** ***, and I am the Controller at Toyota of San Bernardino I am responding to an email that you sent to our General Sales Manager, *** *** This is in reference to the Toyota Yaris that Toyota of San Bernardino sold to ***
*** & Majanique Veal on January 21, 2017, for a purchase price of $plus tax, license, and warranties that were purchasedMr*** gave us $down payment I would like to start out by saying that Toyota of San Bernardino is not an insurance companyWe do not provide insurance for customersWe can, upon customer request, arrange for an insurance binder from an outside vendorThis was not the case It is a proceedure that we ask if the customer has vehicle insurance, and we do have them sign an "Agreement to Furnish Insurance" form, but it is not mandated that insurance be provided on a vehicle purchase Unfortunately, Mr*** was in an accident the day after they purchased the vehicle, and there insurance company would not insure the vehicle. Mr*** had the vehicle towed to the body shop that is next to our dealership Toyota of San Bernardino would have been unable to secure financing for Mr*** now that the vehicle was damaged Mr*** wanted us to release the vehicle back to him so he could have it repairedWe informed him that we could release the vehicle to him if he pays the balance dueMajanique Veal informed me that they don't have the money to pay I contacted our legal counsel, and was instructed to proceed with a "Notice of Intent to Sell Motor Vehicle", for since the customer had the vehicle towed to the body shop that we use, it is now deemed a voluntary repossession We will be obtaining three (3) wholesale bids on the vehicleWe will take the highest bidThat dollar amount will be deducted from the balance due on the vehicle sales contract If you should have any further questions, please contact me at ###-###-#### Thank you, *** *** Controller Toyota of San Bernardino

Good Morning,The first concern regarding information on credit application is just for insurance information not being filed out on applilcation, the second concern was for lack of obtaining insurance.We do not provide insurance for our customers for we are not insurance brokersWe have customers sign an Agreement to Furnish Insurance which lists their insurance company, agent, policy number and? vehicle identification, which is provided to the approved finance companyThe finance company will add insurance and charge the customer for that insuranceThe agreement to furnish insurance is the customers responsibility, not Toyota of San Bernardino'sCurrently, we have a an outstanding balance due from the customer in the amount of $7443.68.At no time was Toyota of San Bernardino trying trick or mislead the customer.Please contact me if you have any questions.Thank you,*** ***

Initial Business Response /* (1000, 5, 2015/12/21) */
After reviewing the history and the customer complaint, I have sent an apology to the customer and a cancellation form with instructions to help expedite this pro-rated refundThe warranty is like insurance just because you don't use it doesn't
mean you get a full refunde has had coverage and this will be pro-rated from the time of purchase
Also, his vehicle's date of fast use was October 28, and currently has approximately 7,milesSo in years he drives miles a month, This can drain a battery just by sitting and not get any useHe did state to our Service Manager [redacted] that the car has sat for a month a timeThe current battery is testing fully charged and no concerns at this time, We can not just replace parts on his vehicle
As far as is tech going to the customer house, we will not be able to fulfill his requestDue to insurance and liability all work must be performed here or another Toyota facilityAlso, we would not be able to have the right computer or tools to accommodate his requestHe is welcome to go to another facility of his choice at his expense
Thank
for you assistance
[redacted] Customer Relations Manger XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are several errors in this businesses replyFirst, I never stated The car had no been started for a monthPrior to the battery going dead the last time the car had not been driven for at most one week, and then one week before I called AAAWhen asked by AAA technician when car was last driven I told him two weeks which included the one week it had a dead batteryThis is exactly what I told the Toyota of San Bernardino Service DeptThe AAA tech said this should not have caused the battery to go deadHe stated the battery was a good battery and the odds of two batteries going bad in this short of time were almost zeroHe stated there must be something with the car draining the batteryThe part of a Toyota tech coming to my house was told me by a rep from the Toyota CorpAnother rep from Toyota admitted this was in error and that what would really happen would be Toyota would possibly send out a Company tech to the dealer to inspect my carThis is not the first time I have had problems with this dealerEvery time I take I take my other Toyota into this dealer for pre paid maintanence they change the displayOne time they changed it to kph instead of mphOne time they set up a battery charging schedule so I could only charge during certain hoursTook me awhile to fix thisAnother time they told me a service was not covered under the pre paid plan and charged me for the serviceAfter I read the owners manual I learned the service was not due at 15,but instead at 30,000, which was the reason for it not being coveredThey did eventually refund me thisIt is strange why they have given me such a bad time as I have bought four cars (new one used) from this dealer since Makes me wonder how they treat customers who come in for service who bought their car someplace else
I have since contacted both the Toyota Corpand Toyota FinancialToyota Financial has told me they can give me a full refund on the useless warranty I purchased, but they would need the cooperation of Toyota of San BernardinoA reputable company would see that this is taken care ofAlso a reputable company that has not made a mistake does not have to apologizeApologizing and then saying the customer was at fault at best is not good customer serviceA company that is not in the wrong does not need to apologizeI have told the public relations manager that if they take care of this issue to my satisfaction I would consider them when I someday need a new or used carI can state here a longer list of problems I have had with this dealers service dept but it would go over the allotted spaceFunny thing is that I have never had problems with their sales staffOne salesperson sold us three carsFinance lady also was greatMaybe the fact that these individuals no longer work here should tell me something I am still waiting if this dealer is going to do the right thingIf so I will get a full refund of my never used warranty
Anyone reading this may want to look at other reviews on the Revdex.com or go to Yelp and read their reviews