Toyota of Santa Fe

Customer traded his vehicle 11/20/ we processed cancellations per Toyota January 21st Refund checks have been cut for the customer and will be to him by the 20th of Feb or sooner per Toyota The Excess and wear and use check number: [redacted] in the amount $ Gap check: [redacted] in the amount $ We usually inform customers 6-weeks for cancellations I'm truly sorry for the total lack of communication from the person or people called.Respectfully,Buddy E [redacted]

Complaint: [redacted] I am rejecting this response because: Santa Fe Toyota states that all issues have been addressed This is solely because I have taken action on every single mistake made by them and followed up for myself The dealership took little to no responsibility to ensure these issues had been resolved I did this myself Secondly, this effort on my part took dozens of emails and phone calls to ensure the dealership did THEIR JOB It is not my responsibility as the customer to ensure that the dealership pays my trade off It is not my responsibility as the customer to ensure the dealer discloses hail damage before the purchase of a vehicle It's not my responsibility to chase down a paper trail within the dealership because they are too lax and unable to process one car deal I spent MY time and MY money to make sure things were taken care of, and I feel it is the dealership's responsibility to reimburse me for thisThirdly the manager sent me a text message after this arbitration begun to inform me that he would again not pay for the exhaust system that I requested He also emphasized to me how "good of a deal" I got on this vehicle, and that the dealership only made 186$ from this purchase Foolishly during our negotiation process, the salesman showed me the dealerships purchase price and total cost invested in this vehicle before I purchased it, so I know that is not trueOnce again, I feel that is a very small price to pay for a large dealership to recover some aspect of customer satisfaction after a completely botched sales process Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Toyota of Santa fe collected the first payment from the customer and sent a check to Capital One for the same amount. One of the numbers from the check was transposed by our accounting department and the payment was not applied. Upon further investigation Capital One was able
to locate the payment and apply it to the customers account. An formal apology was sent by email to the customer along with documentation showing the payment had been posted to the customers account on Feb.28,

Mr *** * *** We are sorry to have caused you frustration with registering your vehicleWe are working on the solution as we last spoke and believe that we can resolve within the next few business daysHowever, like you have mentioned, we can explore other options like replacing the
vehicleWe truly want to make you happyThank you again for allowing us to earn your business. Sincerely Buddy E***Toyota of Santa Fe

Toyota of Santa Fe has addressed all the consernsThe Customer is awareToyota of Santa Fe offered the exhaust at cost on both parts and laborThat offer will stand for the next 30days

Complaint: [redacted]
I am rejecting this response because: Santa Fe Toyota states that all issues have...

been addressed.  This is solely because I have taken action on every single mistake made by them and followed up for myself.  The dealership took little to no responsibility to ensure these issues had been resolved.  I did this myself.  Secondly, this effort on my part took dozens of emails and phone calls to ensure the dealership did THEIR JOB.  It is not my responsibility as the customer to ensure that the dealership pays my trade off.  It is not my responsibility as the customer to ensure the dealer discloses hail damage before the purchase of a vehicle.  It's not my responsibility to chase down a paper trail within the dealership because they are too lax and unable to process one car deal.  I spent MY time and MY money to make sure things were taken care of, and I feel it is the dealership's responsibility to reimburse me for this. Thirdly the manager sent me a text message after this arbitration begun to inform me that he would again not pay for the exhaust system that I requested.  He also emphasized to me how "good of a deal" I got on this vehicle, and that the dealership only made 186$ from this purchase.  Foolishly during our negotiation process, the salesman showed me the dealerships purchase price and total cost invested in this vehicle before I purchased it, so I know that is not true. Once again, I feel that 325.00 is a very small price to pay for a large dealership to recover some aspect of customer satisfaction after a completely botched sales process. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Customer traded his vehicle 11/20/2015   we processed
cancellations per Toyota January 21st.   
Refund checks have been cut for the customer and will be to
him by the 20th of Feb or sooner per Toyota
The Excess and wear and use check number: [redacted] in...

the amount  $508.00
Gap check:  [redacted] in the amount   $571.90
We usually  inform customers  6-8 weeks for cancellations.  I'm truly sorry for the total lack of communication from the person or people called.Respectfully,Buddy E[redacted]