Toyota of Tacoma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern, inference to complaint [redacted] We have looked further into this matter and have put a stop payment on the checkWe will also issue a new check, and send it to the address that the customer has provided Please accept our sincerest apology for any trouble or inconvenience we have caused you Again, The Larson Automotive group highly appreciate your feedback as it will assist us in becoming better at what we do As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt’s the Larson Automotive group’s goal to retain you as a satisfied customer Best Regards, Beth D [redacted] Call Center/ Customer Care Manager Larson Automotive Group Direct Line # 253-248-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

When presenting figures, and arranging financing for a new customer we use our past experience based on the credit report provided by Dealertrack services Based off the customer’s credit report we gave the customer an estimate of 4.69% The customer signed a condition of finance in the business office which allows the dealership to obtain promised financed terms and rates within business days The bushing log also states that terms and agreements are subject to change until banks final approval The final approval from the bank was 6.69% The customer was notified within that period of business days regarding the rate increase At that time the customer has a choice to sign at the higher rate or rescind the contract Both the dealership and the customer decided to rescind the contract and not bind the customer to the banks final approval of 6.69% Larson Toyota is not a financial institution and cannot provide interest rates beyond what is provided by our lenders The customer is not obligated to purchase a vehicle from Larson Toyota, has the option to explore their own financing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thank you for helping resolve this issue finally Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was given a free new extended warranty through 120,milesish or years from the date I signed and a free oil changeThis business resolved my concern, but I feel like my issue was part of a system error as this could have easily happened to anyone who just trusted the Finance ManagerI am concerned for others.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: still no check a week later and they didn't need to put a stop payment on a check I already returned to them uncashedDo I file a complaint with the Attorney General as my next step?
Sincerely,
*** ***

Unfortunately the address we had on file was incorrect and the check was never cashedWe were unaware that Mr*** had not received the checkA new check has been cut and mailed to the address confirmed by Mr***The check number is ***We have also provided tracking information so Mr
*** can check on the status of it's delivery
- Larson Customer Care Team

Complaint: ***I am rejecting this response because: After talking to the Finance Department, they were unable to produce a copy of my agreementDespite talking to the person that sold me the agreement, he said what he told me couldn't be trueI sent him the attached copy of the agreement on like MondayI also sent a copy to the customer service email that responded to me yesterdayI have not heard from the Finance Department since they told me what we agreed to couldn't be trueYou can see on the attachment that the expiration date entered is "000000" or 100,milesI would like a partial refund at this point since it is clear that something dishonest has occurred.Sincerely,*** ***

After several attempts via phone, we were able to connect with Ms*** this morning, we had the wrong phone number on file previous to this Revdex.com ComplaintWe have updated our records and connected the customer with our Finance Department to address all of her questions
Thank you for
bringing this to our attention and have a wonderful day

To whom it may concern:
We've credit back the cost of the remote start to the lenderWe've also gone ahead and ordered a model and will install it at no charge to the customer when it comes in
- Larson Customer Care

To whom it may concern in reference to ID of [redacted].   I spoke to the customer today 9/6/2017 regarding the payoff. The customer confirmed that the vehicle has been paid off in full.Please accept our sincerest apology for any trouble or inconvenience we have caused...

you.  Again, The Larson Automotive group highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s the Larson Automotive group’s goal to retain you as a satisfied customer.  Best Regards, Beth DillonCall Center/ Customer Care ManagerLarson Automotive GroupDirect Line # 253-248-1889

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,
 
We would like to thank Ms. [redacted] and the Revdex.com for alerting us to this matter and for Ms. [redacted]'s patience as we researched her concerns. We are happy to report at this time that Toyota of Tacoma General Manager, Pete L.i, was able to make contact with Ms. [redacted] and address her concerns fully. Should she have any additional questions or needs, we invite her to contact our Customer Care Team at [email protected] or [redacted].
 
Thank you,
 
-Larson Toyota of Tacoma

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

When presenting figures, and arranging financing for a new customer we use our past experience based on the credit report provided by Dealertrack services
.
 Based off the customer’s credit report we gave the customer an estimate of 4.69%. 
 
 The customer signed a...

condition of finance in the business office which allows the dealership to obtain promised financed terms and rates within 3 business days. 
 
The bushing log also states that terms and agreements are subject to change until banks final approval. 
 
The final approval from the bank was 6.69%.
 
The customer was notified within that period of 3 business days regarding the rate increase. 
 
 At that time the customer has a choice to sign at the higher rate or rescind the contract. 
 
 Both the dealership and the customer decided to rescind the contract and not bind the customer to the banks final approval of 6.69%
.
Larson Toyota is not a financial institution and cannot provide interest rates beyond what is provided by our lenders.
 
The customer is not obligated to purchase a vehicle from Larson Toyota, has the option to explore their own financing.

We have already responded to this customer via a different Revdex.com complaint. The vehicle that was delivered was the one that was signed for by the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you for helping resolve this issue finally.
Sincerely,
[redacted]

To whom it may concern, inference to complaint [redacted] We have looked further into this matter and have put a stop payment on the check. We will also issue a new check, and send it to the address that the customer has provided.   Please accept our sincerest apology for any trouble or...

inconvenience we have caused you.  Again, The Larson Automotive group highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s the Larson Automotive group’s goal to retain you as a satisfied customer.       Best Regards,   Beth D[redacted] Call Center/ Customer Care Manager Larson Automotive Group Direct Line # 253-248-1889

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]