Toyota Of Vineland

After speaking with the customer, we agreed upon solution and both parties are satisfiedIssue was primarily a miscommunication, but the problem has been solved

Revdex.com Serving New JerseyWhitehouse Hamilton Square RoadBuilding A Suite 202Hamilton, NJ 08690January 12, 2015Attn: [redacted] ***Dear ***.Re: Revdex.com Unanswered Complaint/*** *** I amresponding to your letter dated 12/31/regarding [redacted] of [redacted] ***We disagree with Mrs***’s depiction of the transactionand history of the vehicle.The vehicle was delivered here by Toyota Motor Sales directfrom the factory to be kept as inventory as a new carIt was stocked intoinventory on April 29, It was then on June sold to a local couplewho serviced it faithfully We would be happy to provide all service records uponrequestUpon trade in, we had it certified by a Master level Toyotacertified technician and it had milesUpon safety check andcertification which was done on Feb 13, 2013, there is no record or notation ofany damage at time of certification and as indicated in the correspondence, noblemish on Car Fax was present either.The car was retailed to [redacted] approximately weekslater on 3/22/with mileage of Additionally there is also no record of the clientcomplaining about a noise at her service intervals which were done here at August 23, withmileage of and again on April 28, with mileage of As of 12-12-14, thevehicle had 38,miles on it and it’s been months since the purchase,approximately months since we last serviced vehicleWe have the utmostconfidence in and respect for the technician who performed the inspection I also spoke to the repairing dealer who agreed that it wasunlikely that the condition was there at the time we inspected it.We would be happy to reach out to the customer and havetried to contact her but have not gotten a return callRespectfully yours, [redacted] Service ManagerToyota and Scion of Vineland

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

After speaking with the customer, we agreed upon solution and both parties are satisfied. Issue was primarily a miscommunication, but the problem has been solved.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Revdex.com Serving New Jersey1262 Whitehouse Hamilton Square RoadBuilding A Suite 202Hamilton, NJ 08690January 12, 2015Attn: [redacted]Dear [redacted].Re: Revdex.com Unanswered Complaint/[redacted]...

[redacted]                I amresponding to your letter dated 12/31/14 regarding [redacted] of [redacted]We disagree with Mrs. [redacted]’s depiction of the transactionand history of the vehicle.The vehicle was delivered here by Toyota Motor Sales directfrom the factory to be kept as inventory as a new car. It was stocked intoinventory on April 29, 2011. It was then on June 2 2011 sold to a local couplewho serviced it faithfully.  We would be happy to provide all service records uponrequest. Upon trade in, we had it certified by a Master level Toyotacertified technician and it had 25955 miles. Upon safety check andcertification which was done on Feb 13, 2013, there is no record or notation ofany damage at time of certification and as indicated in the correspondence, noblemish on Car Fax was present either.The car was retailed to [redacted] approximately 5 weekslater on 3/22/13 with mileage of 25986.  Additionally there is also no record of the clientcomplaining about a noise at her service intervals  which were done here at August 23, 2014 withmileage of 29099 and again on April 28, 2014 with mileage of 33970.   As of 12-12-14, thevehicle had 38,705 miles on it and it’s been 22 months since the purchase,approximately 7 months since we last serviced vehicle. We have the utmostconfidence in and respect for the technician who performed the inspection.  I also spoke to the repairing dealer who agreed that it wasunlikely that the condition was there at the time we inspected it.We would be happy to reach out to the customer and havetried to contact her but have not gotten a return call. Respectfully yours,  [redacted]Service ManagerToyota and Scion of Vineland

Review: I purchased a 2011 Venza 3/2012 used; I wanted a safe car with no accidents. The sales assured me the car had not been in an accident. They said it had 1 previous owner. The car fax did not indicate it had been in an accident.. When I test drove the car, it was fine. A few days later I thought I heard a jiggling noise coming from under the car. Then it stopped. When I took the car for its first check up on time 3 months later, I reported it to the man who took my car for service. When they were done, he said there was nothing wrong. The noise eventually stopped completely. This summer some small spots of paint started coming off. It appeared the car rear had been touched up on the under carriage of the bumper and the center of the rear door.

I took the car to another a Toyota dealer for a check up today. The mechanic and liaison brought me out to see the car on the lift. The part that had stopped jiggling was the exhaust pipe. It had been rubbing against another part that I believe is the transmission line, causing friction & leaving clear marks in the center of both metal lines bc I I was told the car had been rear-ended and push the exhaust system up against the other pipe. The service liaison said the car is dangerous to drive now. Repairs have to be done next week. I gave them a deposit of 50% for the new pipe, front to back that has to be replaced. Labor is estimated at $110. Plus tax & any additional charges.The mechanic told me any mechanic who put the car on a lift would have seen it immediately. I cannot imagine that the service department who allegedly performs a 100+ point exam on the car 2xwould not have seen this. It was clearly visible to me. Any mechanic that examined the car, despite the car fax, would have seen the problem. I am 65 & live on a restricted income. I bought this car bc I wanted another Toyota for its safety record. I was assured I was getting an accident free car. I realize the car fax would not note an accident but they should haveDesired Settlement: I would like to have the car replaced and loan they they financed paid off. They misrepresented what they sold me and charged me more than I would have paid elsewhere if I had done a better job of researching costs. They loan is abt $24,500 and the value $12,000 -$18000. Depending on black or blue hook value. I want the entire loan paid off or a Toyota of my choice worth what I owe from [redacted] Toyota.

I want to be reimbursed for repair charges and for the cost of repainting the back door & rear bumper. I do not want to go there for service anymore. [redacted] Toyota is fixing the current problem and I will continue to go there. Also today I learned that the check ups from Toyota Vineland were merely oil changes(free). Wheels were not aligned, tires not rotated, fluids not checked although I was told they completely checked the car Twice. Deceptive if you are dependent on mechanics at dealership.

Business

Response:

Revdex.com Serving New Jersey1262 Whitehouse Hamilton Square RoadBuilding A Suite 202Hamilton, NJ 08690January 12, 2015Attn: [redacted]Dear [redacted].Re: Revdex.com Unanswered Complaint/[redacted] I amresponding to your letter dated 12/31/14 regarding [redacted] of [redacted]We disagree with Mrs. [redacted]’s depiction of the transactionand history of the vehicle.The vehicle was delivered here by Toyota Motor Sales directfrom the factory to be kept as inventory as a new car. It was stocked intoinventory on April 29, 2011. It was then on June 2 2011 sold to a local couplewho serviced it faithfully. We would be happy to provide all service records uponrequest. Upon trade in, we had it certified by a Master level Toyotacertified technician and it had 25955 miles. Upon safety check andcertification which was done on Feb 13, 2013, there is no record or notation ofany damage at time of certification and as indicated in the correspondence, noblemish on Car Fax was present either.The car was retailed to [redacted] approximately 5 weekslater on 3/22/13 with mileage of 25986. Additionally there is also no record of the clientcomplaining about a noise at her service intervals which were done here at August 23, 2014 withmileage of 29099 and again on April 28, 2014 with mileage of 33970. As of 12-12-14, thevehicle had 38,705 miles on it and it’s been 22 months since the purchase,approximately 7 months since we last serviced vehicle. We have the utmostconfidence in and respect for the technician who performed the inspection. I also spoke to the repairing dealer who agreed that it wasunlikely that the condition was there at the time we inspected it.We would be happy to reach out to the customer and havetried to contact her but have not gotten a return call. Respectfully yours, [redacted]Service ManagerToyota and Scion of Vineland

Review: I HAVE TOYOTA MINI VAN WHICH WAS SENT FOR SERVICE AND MY VAN IS TOTALLY COVER** FOR WARRANTY TILL 2014 AND PERSON CHECK** MY VAN AND HAS PUT A DIAGNOSTIC CHARGES FOR 352.00 USD FOR NO REASON . I SPOKE TO 02 PERSONS ( MR [redacted] AND MR [redacted]) AND ASK** THEM FOR CLARIFICATIONS AND THEY WERE VERY RUDE TO ME AND WERE UNABLE TO EXPLAIN THE CHARGES. SINCE MY VAN IS COVER** UNDER WARRANTY ALL THE REPAIRS AND LABOR CHGS ARE FULLY COVER**.

MY VAN NO IS [redacted]Desired Settlement: THEY SHOULD REFUND THE FULL AMT 352.00 AND SHOULD APOLOGISE

Business

Response:

Client came in with a cliunking noise in front end when turning. Client has extended warranty. We quoted customer $110.00 diagnosis to start. If, when diagnosed, the repair was covered, he would not have been responsible for the diagnosis, only his deductible. Client signed. Job was disptched to our A master technician. After extensive test drive and inspections, the technician determined that further diagnosis would be required (disassembly of front suspension components to determine root cause.) Called client to get additional diagnosis authorized to continue. Client agreed. (service manager witnessed this call.) So now client has authorzed $220.00 plus his service (which we reduced to meet a price client claimed he got from another dealer). After dropping subframe, technician found a rock wedged in I which casued the noise as the subframe shifted. This is not covered by clients extended warranty as it is an outside influence, not a defect. Client was upset that it wasnt covered and asked to only pay the original $110.00. [redacted] the service advisor forwarded to service manager. Client then claimed that he never authorized the second $110.00. Service manager ([redacted]), confronted the client stating that he had witnessed the call for the second authorization. The customer was then efuriated and stated he was brining the cops to the dealer. Service manager said bring them, customer said --- you -- and hung up. Dealership was above board and clear with client who is just angry that repair wasn't covered.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I HAVE ALREADY GIVEN BAD REVIEWS FOR THIS AGENT IN [redacted] AND I AM ALREADY CONTACTING [redacted] TO PUT REVIEWS SO THAT MAXIMUM PEOPLE SHOULD COME TO KNOW ABOUT THIS DEALER AND SPECIALLY PEOPLE LIKE MR ** WHO IS VERY RUDE TO CUSTOMERS AND DOES NOT CARE.

Regards,

Review: Vineland Toyota had the price advertised at $3400.00 on OVE. (02/22/2014) The agreed upon price over the phone with [redacted] was $3500.00 all inclusive. Plus tax and title. I flew to Vineland NJ to pick up vehicle and he included a doc fee of $249.00 and a title processing fee of $100.00 which I was not notified of until I was back in Wisconsin. I informed the sales person that the doc fee was not suppose to be in the paperwork and he told me that he would refund the doc fee($249.00) plus any overage for the titling. Wisconsin and New jersey are NOT reciprocal states thus the titling did not have to be farmed out to an agency.Desired Settlement: Refund doc fee(249.00) and titling fee (100.00)

Business

Response:

After speaking with the customer, we agreed upon solution and both parties are satisfied. Issue was primarily a miscommunication, but the problem has been solved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,