Toyota Scion Chula Vista

Toyota Chula Vista does not advertise on ebayThe ad that the customer is referring to is not an ad posted by our dealershipIt is a misprintAll of our ads for this vehicle had the correct pricing of $33,Ebay's ad is direct from Toyota factory and not managed by this dealershipThis vehicle was never advertised by Toyota Chula Vista at the price mentioned by the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer bought the vehicle almost years agoSince then she has put 60,miles on the vehicleWe have offered to trade it in for another vehicle

We appreciate the customer bringing this concern to our attentionOur initial position has not changed and it has been addressedThe price was updated before we were notified of the customer's complaint thru Revdex.comIt is simply a misprint that we did not post

The Customer Relations Manager never received any emails from the customer, but called the customer as soon as she received a message from the former employee, *** ***He, nor the customer, could provide any type of documentation to verify the alleged promiseThe new vehicle was sold at an
extremely discounted price and the said "damage" was repaired at no cost to the customerAlthough it is nearly an entire year after the purchase, the dealership is still willing to extend a goodwill offer to fill the gas tank should the customer decide to bring in the vehicleThe detailing, howver, was supposedly promised on a vehicle that was never purchased at the dealershipWe hope the cutomer understands the great lapse in time and that the saleperson with whom the transaction took place is no longer employed at Toyota Chula Vista and did not follow the proper protcol at the time of delivery (in providing a paper trail of extra work promised or implied)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason being is eBay sends out an email with my contact information along with the ad information...description, price, etc. The Dealership would have seen the price of the ad before responding to me. Please see eBay ad that was up for a few days (attached). Again, the same ad is up now but with the higher price. In addition, the salesperson said his dealership account was hacked and was to get back to me. He never did and once I contacted Revdex.com, they changed their price right away. I just want to make other consumer's aware of the tactics this dealership practice
Regards,
*** ***

This is in reply to the customer *** ***'s complaint
The facts are as follows:
On May 14th the vehicle was brought to Toyota Chula Vista with the complaint of grinding brake noiseThe vehicle had 7,miles on it at inspectionAfter inspection we found that the front brake pads had
worn down needing replacementUnder the new car factory warranty brake pads replacements are a maintenance itemNeither the original factory warranty, nor an extended service contract would pay for the replacement of brake padsDue to the vehicle having low miles, we as a goodwill gesture replaced the front brakes at no charge
Fast forward to February 12th 2016, the vehicle presented with 13,miles and again had brake grinding noiseAt this point on the customers behalf, we notified Toyota motor corporation of the condition, asking them to come out and inspect the vehicleWe gave the customer a rental vehicle at no expense as a customer goodwill gestureWhen Toyota field technical specialist inspected the vehicle, he noted "no vehicle based explanation for stated condition"In other words, the driver's habits were responsible for the brakes wearing so fastAt this point, the customer was responsible for the repair and paid the cost of $to replace the front brakes
In conclusion, the customer has been referred to the Toyota customer assistance departmentHis desired settlement would need to be worked out through himself and Toyota motor salesLemon law cases have strict guidelines and need to be addressed by ToyotaThe Toyota help line can administrate an arbitration meeting if need be
** ***
General Manager

To whom it may concern, Regarding Ms***’s complaint dated 4/26/ID#***On 3/12/when Ms*** was in the process of purchasing the Toyota Corolla, she was given the option of the 0.9% interest rate OR the $1,Factory rebateMs*** chose the $1,factory
rebate which reflects on her condition** s**es contractAs per the Toyota Factory Incentive programs, the special APR or Factory Cash Incentives are not compatibleAt no point in time was Ms*** contracted at an APR of 0.9%On 3/14/Ms*** did return to Toyota Chula Vista to recontract to add an **arm system to her vehicleThe origin** contract as well as the rewritten contract are both at an APR of 2.9%In her complaint Ms*** quoted an APR of 2.99%We are not sure where she is arriving at that APRWe are enclosing a copy of the consumer Cash Back Request Form that Ms*** signed on 3/12/requesting the $1,be applied to her vehicle purchaseIf you have any further questions regarding this matter please don’t hesitate to contact us at ***Thank you,** ***

The customer bought the vehicle almost 3 years ago. Since then she has put 60,000 miles on the vehicle. We have offered to trade it in for another vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Toyota Chula Vista does not advertise on ebay. The ad that the customer is referring to is not an ad posted by our dealership. It is a misprint. All of our ads for this vehicle had the correct pricing of $33,995.00. Ebay's ad is direct from Toyota factory and not managed by this dealership. This...

vehicle was never advertised by Toyota Chula Vista at the price mentioned by the customer.

We appreciate the customer bringing this concern to our attention. Our initial position has not changed and it has been addressed. The price was updated before we were notified of the customer's complaint thru Revdex.com. It is simply a misprint that we did not post.

This is in reply to the customer [redacted]'s complaint.
The facts are as follows:
On May 14th 2015 the vehicle was brought to Toyota Chula Vista with the complaint of grinding brake noise. The vehicle had 7,239 miles on it at inspection. After inspection we found that the front...

brake pads had worn down needing replacement. Under the new car factory warranty brake pads replacements are a maintenance item. Neither the original factory warranty, nor an extended service contract would pay for the replacement of brake pads. Due to the vehicle having low miles, we as a goodwill gesture replaced the front brakes at no charge.
Fast forward to February 12th 2016, the vehicle presented with 13,161 miles and again had brake grinding noise. At this point on the customers behalf, we notified Toyota motor corporation of the condition, asking them to come out and inspect the vehicle. We gave the customer a rental vehicle at no expense as a customer goodwill gesture. When Toyota field technical specialist inspected the vehicle, he noted "no vehicle based explanation for stated condition". In other words, the driver's habits were responsible for the brakes wearing so fast. At this point, the customer was responsible for the repair and paid the cost of $268.24 to replace the front brakes.
In conclusion, the customer has been referred to the Toyota customer assistance department. His desired settlement would need to be worked out through himself and Toyota motor sales. Lemon law cases have strict guidelines and need to be addressed by Toyota. The Toyota help line can administrate an arbitration meeting if need be.
 
[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree with the time frame Toyota stated. I did not have any of my paperwork when I first wrote my statement and my dates were off.
I do not agree that breaks should go bad ever 7-9 months. I do not believe the breaks being used are of the proper type for this size car. I also do not agree that Toyota Head Quarters are taking responsibility for this. I called the 1800 number provided by Toyota Chula Vista and was told three different times that Toyota Chula Vista would have to resolve the issues, Not Toyota head quarters.
Regards,
[redacted]

General Sales Manager has already explained to the customer that there
was a system error and apologized for the inconvenience. We never had [redacted] SSN so we could not have run
his...

credit.

Review: On August 31, 2013 we purchased a Camry SE, VIN[redacted], from Toyota Chula Vista. Throughout the transaction, which took two days to complete, we were extremely flexible due to the positive impression then Internet Sales Manager handling the deal, Mr. [redacted], made on us. I would like to point out we had no previous acquaintance or contact with Mr. [redacted]; he was just the most responsive sales person when we contacted several dealerships to get quotations.

As part of our flexible attitude towards Toyota, we agreed to take possession of the car when delivered to our home on Sep. 1, although it was slightly damaged. We even agreed to write an excellent survey on the purchase; we held up our end of the agreement for taking a damaged new vehicle. In exchange, Mr. [redacted] offered to compensate us with (i) having the damaged spots painted; and (ii) provide us with a tank of gas and full detail for our old Sienna. Mr. [redacted] wrote the compensation on the back of a business card but we have since misplaced it. I believe there was another person involved – since we traded in our old Camry, Mr. [redacted] contacted Mr. [redacted] (used car manager?), Mr. [redacted] helped set up the repairs on the new Camry and per Mr. [redacted] he was made aware of the detailing and gas tank promised for the Sienna.

Due to health problems, we were unable to bring the Sienna to Chula Vista till now. When I contacted Mr. [redacted] a few weeks ago, he indicated he remembers the promise but since he had moved to a different Toyota dealership, I should contact [redacted] ([redacted]@toyotacv.com ###-###-####). Ms. [redacted] refused to honor the promised compensation indicating (on the phone, she did not respond to several emails) that she found no paper trail for it (although it seems she verified it with Mr. [redacted]).

Contact for Mr. [redacted]: ###-###-#### J[redacted]@mossy.comDesired Settlement: Fulfill the promise made in exchange for our agreement to accept a damaged car as new

Business

Response:

The Customer Relations Manager never received any emails from the customer, but called the customer as soon as she received a message from the former employee, [redacted]. He, nor the customer, could provide any type of documentation to verify the alleged promise. The new vehicle was sold at an extremely discounted price and the said "damage" was repaired at no cost to the customer. Although it is nearly an entire year after the purchase, the dealership is still willing to extend a goodwill offer to fill the gas tank should the customer decide to bring in the vehicle. The detailing, howver, was supposedly promised on a vehicle that was never purchased at the dealership. We hope the cutomer understands the great lapse in time and that the saleperson with whom the transaction took place is no longer employed at Toyota Chula Vista and did not follow the proper protcol at the time of delivery (in providing a paper trail of extra work promised or implied).

Review: I bought a New 2014 RAV4 in July 2014 from Toyota Chula Vista, with an extended warranty. In September 2015 at about the 9900 mile mark my RAV4 breaks started making a terrible sound, and Toyota replaced them under the warranty. About the last week of December 2015 (3 months later) the breaks started making the same sound. I called the service department and was told the brakes are braking in and to give them some more time.

By the end of January 2016 the sound was so bad I started fearing for my families safety and stopped driving them in the car until I could get it back to Toyota. I finally had time last weekend and dropped it off 13FEB2016. Toyota kept my car 6 days, and gave me a rental on Monday 15FEB2016. I am paying $20 a day for insurance on the rental, but not paying for the rental.

Yesterday 18FEB2016 Toyota called me up and said it was Normal wear and tear and I would have to pay to replace the breaks myself! Normal wear and tear after only 3 months?! They said one side of the breaks is down to 9mm and the other sides break is down to 3mm? Breaks are supposed to wear at the same or similar pace, but a 6mm difference in 3 months?!

They said their computer analysis of my car shows that "my breaks are being applied at the same time as my car is accelerating". They would not tell me how that could possible happen. The most likely scenario is that there is an issue with the car.

They gave me a 1-800-331-4331 number to call with no directions on who to talk to. When I finally got in touch with someone, they put me on hold for about 10 minutes to talk to the dealership and then told me I had to go to the dealership myself, they could not do anything for me, but they would start a case up and send me an email with the case number (they never sent me the info). The dealership is saying I have to talk to the 1800 number, and they can do nothing for me! I just want my car back, Fixed under the warranty that I paid extra for.Desired Settlement: I want my car replaced or refunded in the full amount under the Lemon Law, as well as a refund of all money spent in conjunction with repairing the car.

Business

Response:

This is in reply to the customer [redacted]'s complaint.

The facts are as follows:

On May 14th 2015 the vehicle was brought to Toyota Chula Vista with the complaint of grinding brake noise. The vehicle had 7,239 miles on it at inspection. After inspection we found that the front brake pads had worn down needing replacement. Under the new car factory warranty brake pads replacements are a maintenance item. Neither the original factory warranty, nor an extended service contract would pay for the replacement of brake pads. Due to the vehicle having low miles, we as a goodwill gesture replaced the front brakes at no charge.

Fast forward to February 12th 2016, the vehicle presented with 13,161 miles and again had brake grinding noise. At this point on the customers behalf, we notified Toyota motor corporation of the condition, asking them to come out and inspect the vehicle. We gave the customer a rental vehicle at no expense as a customer goodwill gesture. When Toyota field technical specialist inspected the vehicle, he noted "no vehicle based explanation for stated condition". In other words, the driver's habits were responsible for the brakes wearing so fast. At this point, the customer was responsible for the repair and paid the cost of $268.24 to replace the front brakes.

In conclusion, the customer has been referred to the Toyota customer assistance department. His desired settlement would need to be worked out through himself and Toyota motor sales. Lemon law cases have strict guidelines and need to be addressed by Toyota. The Toyota help line can administrate an arbitration meeting if need be.

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I agree with the time frame Toyota stated. I did not have any of my paperwork when I first wrote my statement and my dates were off.

I do not agree that breaks should go bad ever 7-9 months. I do not believe the breaks being used are of the proper type for this size car. I also do not agree that Toyota Head Quarters are taking responsibility for this. I called the 1800 number provided by Toyota Chula Vista and was told three different times that Toyota Chula Vista would have to resolve the issues, Not Toyota head quarters.

Regards,

Review: In the Summer of 2011 I purchased a used vehicle at Toyota Scion of Chula Vista/650 Main Street-2008 Chrysler Pacifica. Within the first week of purchasing the vehicle I started having problems with the car. What surprised me the most was the attitude and the lack of service from the service department. Here's a run down of the scenario:-within the first week-Tire getting low in air. Took it around 5 times until problem was discovered. It was a censor that was defected. One of the employees even as asked me if I made someone angry and maybe they were going to my house to let the air out of my tires..this was hilarious!-In August 2011, few months later I was having problems with my rear rotor discs. This was a major issue to get fixed. It took maybe 7 visits to finally convinced General Manager, [redacted] to get it fixed. I had to call Sunroad, who over sees Toyota of Chula Vista, to have this problem taken care of. One of the times I had Mr. [redacted] go for a ride after supposedly my rotors got fixed, and he almost jumped out of my car while it was running because he knew all along that the problem was NOT FIXED, and wanted to get off the car before the noise started up again...and yes, the noise was there the next day & that's when I called Sunroad. -Front brakes had to be replaced as well when the rotors finally fixed.-In February 2012my front engine motor mount broke off while I was driving. It was supposedly taken care of. I say supposedly because in November 2012 I had to take my vehicle for some other issues, to McCune Chrysler,National City, CA and said they had to fix my front engine motor mount because it was cracked. So this means that, either Toyota Scion of Chula Vista never FIXED the front motor mount.-Piston Rings need to be replaced, Intake Maniful casgets need to be replaced, I have internal engine issues-leakage. All this within months & 1 year & continue to this day to have issues. Loose motor oil every 2 wks. Lack of interest to help me was unbelievable!Desired Settlement: I dont want the vehicle. They can take it back! I DO NOT FEEL SAFE AND IT'S BECAUSE IT IS NOT SAFE!

Business

Response:

The customer bought the vehicle almost 3 years ago. Since then she has put 60,000 miles on the vehicle. We have offered to trade it in for another vehicle.

Review: Seller Advertise price on Ebay and Salesperson claims the company does not have an Ebay account. I've contacted seller through the eBay system and he emailed me back with a higher price. I told him the eBay price and he said he will not honor it. He got my contact through eBay and the dealership has 25 cars online through eBay right now. They have not taken the ad down and I believe it is a "Bait and Switch" tactic. The van on the ad is a 2012 Toyota Sienna VIN: 5TDXK3DCXCS224456

The ad link is

http://www.ebay.com/itm/Toyota-Sienna-8-Pass-Van-FACTORY-CERTIFIED-2012-TOYOTA-S...⇄ Settlement: I would like for this Dealership to honor their advertise price.

Business

Response:

Toyota Chula Vista does not advertise on ebay. The ad that the customer is referring to is not an ad posted by our dealership. It is a misprint. All of our ads for this vehicle had the correct pricing of $33,995.00. Ebay's ad is direct from Toyota factory and not managed by this dealership. This vehicle was never advertised by Toyota Chula Vista at the price mentioned by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reason being is eBay sends out an email with my contact information along with the ad information...description, price, etc. The Dealership would have seen the price of the ad before responding to me. Please see eBay ad that was up for a few days (attached). Again, the same ad is up now but with the higher price. In addition, the salesperson said his dealership account was hacked and was to get back to me. He never did and once I contacted Revdex.com, they changed their price right away. I just want to make other consumer's aware of the tactics this dealership practice.

Regards,

Business

Response:

We appreciate the customer bringing this concern to our attention. Our initial position has not changed and it has been addressed. The price was updated before we were notified of the customer's complaint thru Revdex.com. It is simply a misprint that we did not post.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went to the dealership to look at a car for my daughter that she was going to purchase. They took my name and address and ran my credit without my knowledge or permission. When my daughter purchased the car the information on the loan documents was based on my credit score which is higher than my daughters. We told the manager this and he said he would honor my lower percentage rate and not use my daughters. She got a call from the dealership and she was told they had to use her credit and not mine. I see this as a bait and switch tactic to get my daughter to buy the car. Running my credit lowered my credit score. They need to stop using this tactic and practice honesty.Desired Settlement: 1. If I can not be compensated for reducing my credit score, they could offer something else to make up for it.

2. Stop using underhanded tactics in there sales. This should be published in every newspaper to let people know who they're dealing with.

Business

Response:

General Sales Manager has already explained to the customer that there

was a system error and apologized for the inconvenience. We never had [redacted] SSN so we could not have run

his credit.