Toyota Scion of Cool Springs

I was defrauded twice when I bought new cars from Toyota of Cool Springs The first time was about years ago As part of my negotiations for the car I got them to agree to put a 3m paint protection on the front hood and bumper They agreed but after all the papers were signed, they said they never maid that promise and that it was not in the contract Eventually, they gave in and put it on for me (I didn't like that it did not completely cover the front bumper and it only covered half of the hood so that you saw a line across the hood where it ended but I could not complain because that is the way they normally do it.)
The second time I bought a car from them was in November of This time my brother and I told the salesmen that we wanted the full bumper covered and the full hood covered and the side mirrors I wanted to make sure that they did not do only half of the bumper and half of the hood There was extensive negotiation and I agreed to buy the car at the price I did because I knew how much it would cost me to get that paint protection done and I knew that that gave me a fair price to buy the car when that was included When we went to finance to fill out all of the paperwork and contracts, my brother told the finance officer that we wanted to make sure that she put in the contract that we wanted them to do full bumper and full hood and the rearview mirrors He explained to her that we had problems last time and so we wanted to make sure that it was put in the contract He told her times He asked her to confirm that she had put in the contract the verbiage "full hood", "full bumpers" and rearview mirrors She was typing as he told her and she said that she had done it Again to make sure he had her confirm it again I should have asked to see where she wrote it down but there were tons of paperwork and I thought she didn't seem like the kind of person who would lie so I took her word for it She could not have possibly misunderstood because we made it so clear and we made the point multiple times and had her confirm that she had done it When we brought the car into have the paint protection put on my brother again made sure that the person who took in the car put that we wanted full hood,full bumper and the side mirrorsThe manager called me back and said that they would only do the half hood, half bumper and the rearview mirrors I told him that it was in the contract but he refused He looked it up and the finance person and not put it in the contract as we had instructed and she had confirmed she had done My brother talked to her and she remembered that he had talked to her about it but she said he asked that there was money set aside for paint protection He reminded her that he had not said that and he reminded her of what he had said She said she did not have anything to do with the paint protection He told her then why did you confirm to him that you had put the verbiage in the contract that he had requested her to do She denied that he had asked her He told her that she knows good and well that he did and why does she not just admit that she made a mistake She would not She was lying It is obvious that they will tell you anything to get you to sign the papers and buy the car but they will cheat you when it is too late to refuse to buy the car from them DO NOT BUY YOUR CAR FROM THESE FRAUDULENT SALESPEOPLE They refunded me $but it will take about double that to get the work done on my car that I had bargained for so that is no resolution That is simply cheating me of what I had bargained for If they gave me double that, they would have resolved the issue