Toyota Scion Of Goldsboro

[redacted] helped me with my XXXX XrunnerI have [redacted] and Toyota beat my Rate was very happy

My name is [redacted] and I was so impressed with Toyota of Goldsboro and my salesman [redacted] that I wanted to express my gratitude with this review. I have bought about 10 car in my lifetime and this was by far the greatest experience ever. I would recommend any one in the market form a new car to go see [redacted] at Toyota of Goldsboro!!
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[redacted] helped me with my XXXX Xrunner. I have [redacted] and Toyota beat my Rate was very happy.

Toyota of Goldsboro has failed to return the pro-rated refund after cancellation of the Guaranteed Auto Protection([redacted])coverage as required. I purchased a [redacted] with GAP coverage in the amount of $800.00([redacted], addendum # [redacted])on November 21, 2014. After paying off the vehicle and receiving the document that the account was paid in full(June 30, 2015)from [redacted], I hand delivered the required documents to the GAP Finance Manager/Representative at the Toyota Dealership in Goldsboro for cancellation of the GAP on July 1, 2015.At the time of cancellation, I was told that it would take a week or two. I called on 7/30/15 to check the status of the GAP cancellation pro-rated refund. I was then told it would take at least 6 to 8 weeks before receiving my refund.Being concerned, On August 19,2015 at 12:20pm I called again and requested to speak to the GAP Representative; the receptionist checked and told me he was busy and to leave my name and number that he would call me. I never heard from him.Reasoning that I still had a week to go before the end of the 8-week processing period, I allotted the full eight week period. Now in the ninth week, I want Toyota to honor the pro-rated refund as stated in the event of GAP termination due to payoff of the vehicle as required in the GAP.Desired SettlementPro-rated refund on the $800.00 paid.Business Response Sorry it has taken a few days for me to respond. I have been out of the office but I am checking on this with[redacted] and we will go ahead and put a rush on this for Mr. [redacted] and have it mailed out as quickly as possible. Sorry for any inconvenience this matter has caused to you Mr. [redacted]. SincerelyToyota of Goldsboro

Failure to refund remainder of Gap insurance after trade-in.I traded a [redacted] in on a [redacted] Oct 13 of 2014. I choose a different dealership due to the service department at [redacted] (that is another ordeal). I took the odometer statement in to [redacted] (Finance Mgr)at [redacted] on Oct 15th. He processed the transaction with [redacted] on same date. He informed me this could take up to 6-8 weeks to process. I let the process take place expecting a refund of 548.93 shortly after Christmas of 2014. After that time frame passed with out a refund...I called and inquired thru [redacted]. They told me the refund went back to [redacted] on Oct 27th 2014. they told me the dealership sends me the refund. I then called the dealership and was transferred to "[redacted] I assume someone in accounts payable...business office. She said that yes they have the refund and it will be sent immediately expect it...soon [redacted] Monday Jan 5th.I called Tuesday the 6th, Monday the 12th and Tuesday the 20th got the same excuse/s. I took the afternoon off on the 30th and spoke with [redacted] (Finance Mgr) and he went in the business office and showed me a photo copy of the check and told me that it was sent to me on the 15th of Jan. I told him yes that was a photo copy of the check however I don't physically have the check. He told me to expect it Saturday the 31st [redacted] Monday (heard that before) he also said there was nothing more that he could do for me.Below are contact #'s and vehicle VIN #'s for inquiries:[redacted]VIN [redacted]Desired SettlementI want a "valid" check in the amount of 548.93 (prorated refund from a Gap policy purchased on a 2013 Rav 4 in the amount of 799.00. After reading other blogs...I think a full investigation of the finance department needs to take place. GAP complaints are posted everywhere...Thank you for your help in this matter.[redacted]Business Response We have placed Mr. [redacted] check in the mail. The check# is [redacted] for $548.93. If Mr. [redacted] has not received the check by Thursday please have him give me a call @ [redacted] ext [redacted]. My name is [redacted] and I will be glad to stop payment on it @ that time and get a new one reissued. Sorry for taking it so longConsumer Response 2/5/2015 "Thursday" did not receive a check...I called [redacted] and she said it would be completed "probably" tomorrow. I asked her to call me and I will pick up the check. She said she would and took down my phone #...I have serious doubts that this will happen...however I will let you know. I also will let you know what will be the next course of action on my part if it doesn't. I have heard many of the same situations...all from Toyota of Goldsboro. Not sure what is going on there...I wouldn't have thought twice about buying from them before this happened to me. Now I seriously doubt I will ever set foot on their lot.Final Consumer Response 2/6/2015 Just wanted to let everyone know that I received my Gap refund today...[redacted] @ Goldsboro Toyota called me to come in and pick it up. [redacted] was pleasant to work with ((unlike)) the rest and esp. "[redacted]" mgr. in charge of Finance. I think the owner of Goldsboro Toyota needs to take note and investigate what is going on there.I thank the Revdex.com for getting in touch with Goldsboro Toyota...I seriously doubt I would have a check in hand if it weren't for your inquiry.Final Business Response I have called Mr. [redacted] and I let him know that his check was ready for pickup. I am truly sorry that this situation has come thus far but I hope that I have helped to resolve this situation for him as quickly as possible. Again I apologize for all the confusion this matter has caused on behalf of Toyota of Goldsboro.

Dealership failed to pay off trade, and is not willing to honor their agreement.On February 28, 2015, I traded in my [redacted] for a 2014 [redacted]. I was told that the payoff would arrive at the lender, which was [redacted], within the 10 day payoff period. My initial experience with the dealership was satisfactory, but when over 20 days later, the [redacted] was still not paid off I began to worry. I got in touch with the bank to make sure they hadn't received payment and it had yet to show on my account, then when I found a payment had not been made, I contacted the dealership. Upon contact with one of the sales managers named [redacted], I was told that the payment was sent and he didn't understand why it had not been received, and that he would get back in contact with me. After a few days, I still hadn't heard back from him, so I called the dealership again, and he told me that the check had been returned to them, they had sent the payment to the wrong address. I asked about the difference in the amount of the payoff since they exceeded the 10 day payoff amount, and he assuredmew that he would personally call the bank, find out the difference and cut them another check for that amount. I waited about a week and looked on my account to find that there was still a remaining balance of $16.00 and change. So I contacted [redacted] again, and he said he would check on it and call me back. After an hour he called and told me that they made the mistake of not cutting a new check, just sent the old one, and that he was going to personally have his financial department cut a new one for the remaining balance. I asked him how long it would take and he said no more than 24hours for he was going to overnight it. I waited 48 hours, found it was still not paid and called him again. I wanted to pay the remainder myself and let them cut me a check for that amount, but they didn't want me to do that, assuring much the check was mailed. So I trusted their word and didn't check again until May 14, just to make sure the account was clear, and found that the balance still had not been paid. I called the dealership and spoke with a sales manager named [redacted] who was extremely rude. I explained to him the situation, and told him I was trying to resolve this issue before I had to get the Revdex.com involved. He told me he knew nothing about it and that our conversation was over, then hung up on me. That was the last straw, I have worked too hard and too long for my good credit to have it ruined by errors and poor business practices. It is in the contract that they payoff the car and they have clearly failed to uphold that and I am at my wits end. Thank you for your help.Desired SettlementI am seeking $5016.30, the amount of the balance and restitution for the stress I had to endure trying to straighten this matter out and for the damage to my credit that I worked so hard to build.Business Response I would like to apologize on behalf of Toyota of Goldsboro for any inconvenience this has caused. We will gladly call the bank and speak with them concerning this matter for you about your credit. Also we will be sending you a check the $16.00 that you had to pay out of pocket. I would also like to apologize for the way [redacted] handled this situation and for the rudeness that he expressed towards you. Again I apologize for any inconvenience that has been caused.Thanks[redacted]

My name is [redacted] and I was so impressed with Toyota of Goldsboro and my salesman [redacted] that I wanted to express my gratitude with this review. I have bought about 10 car in my lifetime and this was by far the greatest experience ever. I would recommend any one in the market form a new car to go see [redacted] at Toyota of Goldsboro!!
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I bought a ford focus 2012 on 12-9-15, gave toyota of Goldsboro 1,200 dollars on XX-XX-XX problem started transmission malfunction service now light came on. I took the car back to Goldsboro toyota, they sent the car to [redacted] ford to be fix on 12-11-15, I got the car back on 12-17-15, problem started back on 12-23-15 transmission malfunction light back on, [redacted] me how much I can afford my payment, I said 325, [redacted] than said he will see what the bank says and for me to come back out there on 12-28-15, my sale person which is [redacted] call me and ask will I come on 12-29-15, I did but Mr. [redacted] have not heard from the bank, from what [redacted] took me, they gave me a car to drive while the deal been work on until 12-31-15, I went back and [redacted] gave the car back until 1-5-16 and told me that they got to sale so many New Cars and in so many words I will have to wait, I have been very patient with this situation I want my money back, I am tried of the BS.Desired SettlementI want my money backBusiness Response Revdex.comRe: Case # XXXXXXXXTo Whom It May Concern, In regard to the above mentioned case number, please find below our response; As referenced in the consumer complaint itself, Ms. [redacted] purchased a vehicle, a 2012 Ford Focus Se, VIN # 1FAHP3F24CLXXXXXX, from Toyota of Goldsboro on December 9, 2015. Said vehicle was disclosed and purchased "AS IS," and signed for as such pursuant to federal law. Copy of said Federally mandated buyer's order, signed by Ms. [redacted], is enclosed. Despite the vehicle being sold AS IS, Ms. [redacted] complained within a week or two after the sale that she was having problems with the transmission and the corresponding transmission indicator light. It was agreed at that time, despite the vehicle being sold AS IS that we would look at the vehicle as a courtesy to Ms. [redacted]. Although the vehicle was sold by Toyota of Goldsboro "As Is," it still had the remainder of the Ford factory "bumper to bumper" warranty so the repairs could only be covered if performed at a Ford service facility. As such, we sent the vehicle to the local Ford store for service. During this time, Ms. [redacted] was provided a vehicle to drive free of charge from Toyota of Goldsboro. Ms. [redacted]'s vehicle was returned by the local Ford dealership service center to Toyota of Goldsboro on or about December 11, 2015. Arrangements were immediately made for Ms. [redacted] to pick up her vehicle at which time she returned the vehicle we had loaned her. After approximately 1 week, Ms. [redacted] called to inform me that, once again, the transmission was having the same issues. As before, and at my request, the vehicle was dropped off by Ms. [redacted] on approximately Dec 29, 2015. Again, a loaner car was provided to her free of charge while the vehicle was sent to a different authorized Ford service center to complete necessary repairs/updates and/or to properly diagnose the reason for the warning light coming on. Before the repairs had been completed, which are still underway, Ms. [redacted] called to advise me that she wanted a different vehicle because of the problems she had experienced with the one she bought. After some research, I was able to determine that her loan was already processed and funded by [redacted] USA, Inc. completing her original purchase transaction in full. On Sunday, Jan 3, 2016 I called and spoke to Ms. [redacted] by telephone and assured her that I was doing everything that I could to secure a new approval on her behalf, despite being somewhat hindered by her credit, in order to trade her out of the vehicle she purchased and into another. She claimed that she understood and I advised her if she hadn't heard from me by 3 to 4 PM today, to call me so that we could try to resolve this situation to her satisfaction. I also apologized for the delays incurred by all parties involved due to the various holiday hours/employee absences involved at the end of the year. Today, Monday Jan 4, 2016, I arrived to the dealership to have Ms. [redacted] waiting for me in the showroom. I greeted her promptly, at which time she simply handed me the keys to the vehicle we had loaned her and walked back out the front door with no further conversation. Upon returning to my desk, I received a copy of this complaint filed last Friday Jan 1, 2016. I was caught completely off guard by both considering that we had just spoken to each other within the last 24 hours and everything in my power was being done to satisfy Ms. [redacted], as well as to somehow secure financing on another vehicle and trade her out of the vehicle she was unhappy with. Despite these efforts, Ms. [redacted] is apparently either not understanding our efforts to help her, and the difficulties encountered therein based on her credit, or she simply wishes to cancel her legally signed, and binding, contract for reasons she has not made clear to me or Toyota of Goldsboro as a whole. As I write this response to you, the aforementioned vehicle is still being diagnosed by a Ford franchise dealership service department in an effort to repair/replace what is necessary to correct the vehicle issue she has referred to. My plans were to continue my efforts to secure alternate vehicle financing for her, but at this time it would seem that the only means of satisfying her would be to simply cancel the transaction, repurchase the contract from the aforementioned lender that provided her financing (and subsequently funded the contract) as well as refund her down payment . Although I feel that Toyota of Goldsboro is under absolutely no legal nor moral obligation to do this, customer satisfaction is our priority and, as such, will do so in an effort to somehow appease Ms. [redacted]. If I can be of any further service, or if you have any questions whatsoever, please don't hesitate to contact me. Professionally, [redacted] A [redacted]Sales ManagerToyota of Goldsboro(XXX)XXX-XXXX[redacted]@approvemeonline.comConsumer Response I purchased a 2012 ford focus from toyota of Goldsboro and return it due to the car having problems,now it is showing up on my credit report as if I own the car, I no longer have the car and it is stopping me from purchase another car,I really need your help in getting this off my credit report DesiredSettlementID: Correction to a credit reportI need my credit report to be clear from this car, I don't have this car and it is stopping me from purchase another car. Final Business Response As I stated in my most recent response, Ms. [redacted]'s contract has already been cancelled, as well as any and all monies have been refunded to her. The original contract has been repurchased from [redacted] USA, the lender that funded her loan, by Toyota of Goldsboro and the entire deal has been cancelled. In the normal course of business however, [redacted] USA reported the loan, as well as the lien, to the consumer's credit report. As such, Toyota of Goldsboro does not have the ability to remove something from the consumer's credit file that we did not report ourselves. Based on federal law, once the loan is funded by a lender, said lender can no longer release information to us on that loan. That information can only be released to the consumer(s) on the contract itself and, as such, we do not have the ability to modify and/or even discuss the details with the lender. The only advice I can provide, which I have also shared with the consumer, is for her to contact [redacted] directly with the account number and contact information they provided her with to have the item removed or reported as paid. If I can be of further assistance, please don't hesitate to contact me at (XXX)XXX-XXXX. [redacted] Sales Manager, Toyota of Goldsboro

I am owed a GAP refund on a vehicle I traded. I traded my [redacted] in July 2014 at [redacted]. Toyota of Goldsboro handles the paperwork for [redacted] from what I have been told. I am owed a GAP refund for my trade in and have yet to receive it. I have tried calling numerous times, I have left messages and I have had [redacted] to email the associate who handles the GAP refunds and, 5 months later, I still haven't received it. [redacted] has done their part, now Toyota Goldboro needs to do theirs. Desired SettlementI want my GAP refund mailed to me ASAP to the correct address. I also want additional compensation since I have put so much time into this and have received the worse customer service I have ever experienced and have not been able to get anyone to call me back.Business Response Just received the complaint letter in the mail today.[redacted] from[redacted] whom doesn't work with the dealership failed to turn in the paperwork for Mrs.[redacted] but I have written Mrs.[redacted] a check for $194.89 for her Gap cancellation for[redacted] Nissan. The check has been put in the mail box to be mailed. Sorry for any inconvenience on behalf of[redacted] Nissan.

[redacted] helped me with my XXXX Xrunner. I have [redacted] and Toyota beat my Rate was very happy.","pos-2

Failure to pay off a vehicle that was traded in two months ago.May the 18, 2015 my wife and I traded in a [redacted] on a [redacted] that was new. This was done at the [redacted] dealership [redacted]. Shortly after that the Dealership was sold. On July the 10th 2015 I discovered a bill in the mail stating that I had not payed my [redacted] payment missing 2 payments. I contacted [redacted] and they said that the car had never been payed off. I then contacted the [redacted] dealership [redacted] that is now [redacted] who I have also filed a complaint against. They were of little help and I could tell I was nothing but a nuisance to them. They explained that their sister dealership which is Toyota of Goldsboro was the party that should have payed off my trade in. They were contacted and never heard back from Desired SettlementMay the 18, 2015 my wife and I traded in a [redacted] on a [redacted] that was new. This was done at the [redacted] Shortly after that the Dealership was sold. On July the 10th 2015 I discovered a bill in the mail stating that I had not payed my [redacted] payment missing 2 payments. I contacted [redacted] and they said that the car had never been payed off. I then contacted the [redacted] that is now [redacted] who I have also filed a complaint against. They were of little help and I could tell I was nothing but a nuisance to them. They explained that their sister dealership which is Toyota of Goldsboro was the party that should have payed off my trade in. They were contacted and never heard back from. The next Monday (7/14/15) I attempted to contact the two people I was told to in Goldsboro. On the Second try I finally did. She took my name and number and stated that she would call be back in ten minutes. After two hours I called her back and she would not answer. On the fourth time I was transferred back to the operator four times before telling her I wasn't hanging up tell I spoke with one of this people. After waiting for several minutes one finally answered. She down played the whole issue and stated it was a mix up and the papers must have been misplaced or lost in the mail. I asked how this could happen over a two month time span and how they went two months without a title, with no response. She stated that they would send a letter to SETF that it was not my fault the payments was missed. However it still may have been to late because the debt collector stated it had already been reported to the credit bureau. The lack of caring response I received from both of this places after buying two new cars from them in the past three years has blown my mind. They will never have my business again after displaying such a lazy non-caring irresponsible set of morals, work ethics, and management. Business Response Payoff was made already to SET and in which I informed Mr.[redacted] on 7-13-15Consumer Response I am floored by the way the company handled such a serious issues and never apologized. I am still waiting for the car to be payed off. On 7-14-15 I received another call from the debt collector so the matter still isn't taken care of even if Toyota of Goldsboro says it has. They have broken my trust and until my balance at SETF IS 0.00 and my credit history is for sure unaffected I will not be satisfied.Final Business Response Mr. [redacted]' s account was paid in full on 7-15-15 per [redacted]. Again I apologize for any inconvenience that this has caused him.