Initial Business Response /* (1000, 5, 2015/08/07) */
To Whom it May Concern, Please be advised that Mr*** elected to keep his current lease out of the Lease purchase he made on the New Prius he purchased from Toyota Walnut CreekHis reasoning to keep the vehicle out was due to the
mileage overage he had on the vehicleAfter reviewing the file, we have no record that states that Toyota Walnut Creek was responsible for the vehicle or the balance of the lease payments he had on his current lease with Toyota Financial ServicesHe request that the vehicle would be sent back to Toyota Financial and he failed to send the balance of the payments to Toyota Financial to terminate his LoanToyota Financial claims that they made numerous attempts to contact him as any financial institution would and he neglected to respond to their request causing Toyota Financial Services to have no choice but to terminate his loan as a voluntary surrender reporting it to his creditOnce Mr*** contacted Toyota Walnut Creek, we reminded him of the final agreed upon the decision he had made to terminate his loan and we got Toyota Financial Services to agree to have him pay the balance owed and we convinced Toyota Financial to erase the negative reporting off his credit bureauMr*** had initially agreed to send the balance owed to Toyota Financial and then decided not to send the payments filing a complaint to Revdex.comIf you have any questions or need any additional information on this matter, please advise accordingly
We have been in several on going conversations with *** *** regarding his Sienna. *** *** states he was on the freeway and notice a "vibration" at freeway speeds and then went to his local tire store where he was sold a new set of tiresThe van was never returned to
Walnut Creek for the Dealership to inspect this concernHe states he called for the "used car manager" but never connected with him*** *** had the van in for a detail and sealants on June 22nd and never made mention about these concernsWe have attempted to resolve this concern on several occasions with no luckWalnut Creek Toyota offered to refund for the tires he elected to purchased if he would bring in the original tires which he could not produceWe had also as a goodwill gesture had agreed to repaint the missing lower rock guard on the drivers slider doorHe refused the help on both offersThis van was certified thru the Toyota Auction and documents back the correct size tires were on the van as does Toyota Walnut Creeks paper workWe have addressed these concerns and tried to make *** *** happy but his refusal will not let us make him happyTo recap if *** *** was to produce the tires he took off this van we will reimburse himWe already have agreed to take care of his paint/rock chip protectorHe has refused on both offersHe has called Toyota Motor company and several other agencies like your selfToyota Walnut Creek is a year old Family owned dealership and prides it self on customer satisfactionIf you my have any questions please callThank you, *** *** Operations Director *** *** ***
Initial Business Response /* (1000, 5, 2015/09/29) */
ON 9/29/*** contacted CUSTOMER TO INFORM HIM THAT THE VEHICLE IS A LIMITED PRODUCTION MODEL AND HE WILL BE GETTING A CALL ONCE THE VEHICLE ARRIVESTHE GENERAL MANAGER *** HAS ALSO APOLOGIZED TO THE CUSTOMER ON THIS
MATTER
This complaint is regarding fraudulent representation of their Prepaid Maintenance Program at point of sale. I purchased prepaid maintenance along with my pre-owned vehicle on 4/30/16. I was told it would cover any repairs needed during the maintenance period (up to 50,000 miles from mileage on purchase date). The person who sold it to me said that the service guys "look for things that need fixing when they know you have prepaid maintenance because they know it will be covered".
When I went in for the first maintenance, the service area told me this was incorrect, the maintenance plan only covered oil changes. I then called Toyota customer service center, who confirmed this. This product was misrepresented to me, it cost $1160 which seemed like good insurance against needed repairs, but covers approximately $600 in oil changes only. I was able to cancel the product but was assessed a fee plus a pro-rated amount for the period of time between the sale and the first maintenance visit. I asked for them to waive this difference and only charge me for the oil change that I received, and they refused. I ended up out $121.25 and all I got for it was one oil change.
Initial Business Response /* (1000, 5, 2014/08/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@me.com
We will give MR [redacted] a 7year 100,000 Service Contract. It will be underwritten by WELLS FARGO
I offered to return Mr. [redacted] all...
his money back.
THE VEHICLE DOES NOT QUALIFY FOR TOYOTA CERTIFICATION DUE TO HAVING MORE THAN 2 PANELS PAINTED.
Please close case
[redacted]
Initial Business Response /* (1000, 5, 2015/08/07) */
To Whom it May Concern, Please be advised that Mr*** elected to keep his current lease out of the Lease purchase he made on the New Prius he purchased from Toyota Walnut CreekHis reasoning to keep the vehicle out was due to the
mileage overage he had on the vehicleAfter reviewing the file, we have no record that states that Toyota Walnut Creek was responsible for the vehicle or the balance of the lease payments he had on his current lease with Toyota Financial ServicesHe request that the vehicle would be sent back to Toyota Financial and he failed to send the balance of the payments to Toyota Financial to terminate his LoanToyota Financial claims that they made numerous attempts to contact him as any financial institution would and he neglected to respond to their request causing Toyota Financial Services to have no choice but to terminate his loan as a voluntary surrender reporting it to his creditOnce Mr*** contacted Toyota Walnut Creek, we reminded him of the final agreed upon the decision he had made to terminate his loan and we got Toyota Financial Services to agree to have him pay the balance owed and we convinced Toyota Financial to erase the negative reporting off his credit bureauMr*** had initially agreed to send the balance owed to Toyota Financial and then decided not to send the payments filing a complaint to Revdex.comIf you have any questions or need any additional information on this matter, please advise accordingly
We have been in several on going conversations with *** *** regarding his Sienna. *** *** states he was on the freeway and notice a "vibration" at freeway speeds and then went to his local tire store where he was sold a new set of tiresThe van was never returned to
Walnut Creek for the Dealership to inspect this concernHe states he called for the "used car manager" but never connected with him*** *** had the van in for a detail and sealants on June 22nd and never made mention about these concernsWe have attempted to resolve this concern on several occasions with no luckWalnut Creek Toyota offered to refund for the tires he elected to purchased if he would bring in the original tires which he could not produceWe had also as a goodwill gesture had agreed to repaint the missing lower rock guard on the drivers slider doorHe refused the help on both offersThis van was certified thru the Toyota Auction and documents back the correct size tires were on the van as does Toyota Walnut Creeks paper workWe have addressed these concerns and tried to make *** *** happy but his refusal will not let us make him happyTo recap if *** *** was to produce the tires he took off this van we will reimburse himWe already have agreed to take care of his paint/rock chip protectorHe has refused on both offersHe has called Toyota Motor company and several other agencies like your selfToyota Walnut Creek is a year old Family owned dealership and prides it self on customer satisfactionIf you my have any questions please callThank you, *** *** Operations Director *** *** ***
Initial Business Response /* (1000, 5, 2015/09/29) */
ON 9/29/*** contacted CUSTOMER TO INFORM HIM THAT THE VEHICLE IS A LIMITED PRODUCTION MODEL AND HE WILL BE GETTING A CALL ONCE THE VEHICLE ARRIVESTHE GENERAL MANAGER *** HAS ALSO APOLOGIZED TO THE CUSTOMER ON THIS
MATTER
This complaint is regarding fraudulent representation of their Prepaid Maintenance Program at point of sale. I purchased prepaid maintenance along with my pre-owned vehicle on 4/30/16. I was told it would cover any repairs needed during the maintenance period (up to 50,000 miles from mileage on purchase date). The person who sold it to me said that the service guys "look for things that need fixing when they know you have prepaid maintenance because they know it will be covered".
When I went in for the first maintenance, the service area told me this was incorrect, the maintenance plan only covered oil changes. I then called Toyota customer service center, who confirmed this. This product was misrepresented to me, it cost $1160 which seemed like good insurance against needed repairs, but covers approximately $600 in oil changes only. I was able to cancel the product but was assessed a fee plus a pro-rated amount for the period of time between the sale and the first maintenance visit. I asked for them to waive this difference and only charge me for the oil change that I received, and they refused. I ended up out $121.25 and all I got for it was one oil change.
Initial Business Response /* (1000, 5, 2014/08/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@me.com
We will give MR [redacted] a 7year 100,000 Service Contract. It will be underwritten by WELLS FARGO
I offered to return Mr. [redacted] all...
his money back.
THE VEHICLE DOES NOT QUALIFY FOR TOYOTA CERTIFICATION DUE TO HAVING MORE THAN 2 PANELS PAINTED.
Please close case
[redacted]