Toyota

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: ***@toyota101.com I have attempted to reach out to Mr [redacted] immediately following his YELP reviewThe response was sent through a private messaging on 7/12/He went by the name of " [redacted] S" who posted this exact same content dated 7/11/ I'll paste the response that was sent to Mr [redacted] from my emailI have not heard back from him any further comments [redacted] LManager 7/12/ [redacted] - I realize that it's too late but I hope you and your wife will accept my most sincerest apologyWords can't express how disappointed I am with my team for letting you and your wife downThis is not how we want our guest to be treatedThank you for taking the time to share your experience I'm out of the country but I give you my word I will have a conversation with [redacted] upon my return Again, I want to apologize to you and your wife for such a poor experiencePlease feel free to contact me if you have any further comments that you would like to addThank you for sharing your story, and for it's worth, congratulations on your new Sienna [redacted] General Sales Manager ***@toyota101.com XXX-XXX-XXXX ***