Toys and Baby.com Reviews (2)
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Toys and Baby.com Rating
Description: Toys - Retail
Address: 573 Bloomfield Ave, Verona, New Jersey, United States, 07044
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Review: I placed an order with this company on Jan 4, 2014-paid with my debit card-payment processed on Jan 5, 2014. On Jan 16,2014, I received an email telling me that the 2 items were out of stock. The website did not indicate that these items were out of stock when I placed my order. The email went on to say, however, that Train Universe had located 1 of the items and asked me if I still wanted the item. I replied YES. In my reply, I also indicated to them that if they could not locate the other item, I would accept a refund. I asked them to call me, however, because now at this point, my bank had issued new debit cards due to the [redacted] issue. If they would call me, I would give them my new card information so that they could refund me for the item that they could not find.I have now left 2 tickets on their customer service contact page, I have sent 2 emails and I have left 4 messages on 2 different telephone numbers. They have not replied to any of my attempts to contact. Not only am I not getting a refund for the item that they could not find, but I still as of today, Feb 2, 2014, have not even received the item that they told me they found. I accessed my account on their website to check the status and it still says that the order is "pending"Desired Settlement: I would like to receive the item that they told me they now have in stock and I would like to be refunded for the item that they could not find. I would also like an apology for the total lack of consideration for me as their customer and for me as a human being!
Review: I ordered the Lionel Union Pacific Flyer Freight Train Set 6-30188 from http://www.lioneltrainsets.com. I also paid for 3 day shipping. The company has not contacted my email at all to confirm my order or even give me tracking information. I have sent in three tickets to there support section of the site. I have tried calling the number on their site. I can't reach anyone. I want my items or my money back.Desired Settlement: I want someone to contact me to either give me the items I have already paid for or a refund.