Toys R Us Canada

I ordered items online and by the time was delivered one of the items was cancelledI called the customer support to find out why it was cancelled and they told me because it wasn't available anymore but on they online store was still available for deliveryApparently they restock in the meantime and they increased the online price againThey were willing to re-order it under my name again and match the price but delivery was not guarantied before Christmas ( this was supposed to be a Christmas present off course)They asked me to pay for the express delivery if I wanted in timeThis is the second time I have issues with the ToysRUs online store [redacted]

Today I went to the St Catharines Toys R Us store to purchase a bicycle for my 10 year old son. The customer service I received from "Louise" was so terrible that I personally will Never shop at this store, ever again. From the second that we were called over to her to the end of our interaction we were stunned at the [redacted] and [redacted] provided by this woman. When asked if we wanted to purchase the extended warranty on this bicycle we politely declined..at which point she proceeded to explain it in more depth...after again, saying no thanks she then showed us a paper that had a bicycle on it showing us what parts were covered by warranty, when we again, said no thank you..she then explained that Toys R Us would mail us a gift card if the bike were to break and we purchased this warranty. Again, we said no and were told in a Tone that you would not expect from someone who is in customer service, and taking my $150, well whatever, then just come back and buy a whole new bike when it breaks . We were stunned. Not only was she an [redacted] to the company, I now question the product that I bought. Was she trying to tell me that I am buying a [redacted] bike and it's going to break?? Unfortunately, due to the party being that day, I could not take the bike back or I would have. [redacted]

Today I went to the St Catharines Toys R Us store to purchase a bicycle for my year old sonThe customer service I received from "Louise" was so terrible that I personally will Never shop at this store, ever again From the second that we were called over to her to the end of our interaction we were stunned at the [redacted] and [redacted] provided by this woman When asked if we wanted to purchase the extended warranty on this bicycle we politely declined..at which point she proceeded to explain it in more depth...after again, saying no thanks she then showed us a paper that had a bicycle on it showing us what parts were covered by warranty, when we again, said no thank you..she then explained that Toys R Us would mail us a gift card if the bike were to break and we purchased this warrantyAgain, we said no and were told in a Tone that you would not expect from someone who is in customer service, and taking my $150, well whatever, then just come back and buy a whole new bike when it breaks We were stunnedNot only was she an [redacted] to the company, I now question the product that I boughtWas she trying to tell me that I am buying a [redacted] bike and it's going to break?? Unfortunately, due to the party being that day, I could not take the bike back or I would have [redacted]

I will never shop at babies r us again, Which is a shame considering I have a month old and I will be buying several baby items in the future from other stores
I purchased a baby monitor onlineReceived a confirmation email indicating that the item would be shipped within 1-business daysbusiness days later the item still had not been shippedI phoned customer service twiceThe first time to see why my item was not shippedThey had no idea why but stated that the warehouse my item is located can take longer to ship (this makes absolutely no sense and if it is true then they should not send me an email stating that my item will be shipped within 1-business days)The second time I phoned to cancel my orderI was told that they would have to send a request to the warehouse and that they could not guarantee it would be cancelled but that I would be notified in 2-business days whether it shipped or was cancelledI can only assume they are sending the request via carrier pigeon as the wait time for this is rediculous, The fact that I now have to wait another 2-business days just to find out if the item was cancelled or shipped, when the item should have been shipped within 1-business days in the first place, is utter nonsenseSo now I am stuck without a monitor for my baby whilst waiting around for babies r NOT us to send me an emailI should also mention that both customer service reps gave completely contradicting information so I'm pretty sure neither of them knew what they were talking aboutI won't be recommending any of my friends or family to shop there and I certainly won't be shopping there ever againSave your money and time and shop through Amazon (who has amazing customer service and in my case had the SAME monitor for the same price UGH)...I wish I had

I have had nothing but problems with Babie R Us CanadaI tried to setup a baby registry online starting in SeptemberEvery time I filled out the form, I would get to the very end and the web page would say they were experiencing temporary technical difficulties, please try again laterI submitted a report online letting them know that their web page was not workingFor three weeks I kept trying the page and the not so temporary problem continued to occur (I tried with various browsers and computers and different times of day)Finally I called Babies R Us to try and setup the registry over the phoneThe customer service representative walked through the process over the phone got to the end and got the exact same error message as I didThey were also not able to setup the registry for meThey said I had to go into the store to setup the registrySo I went into the store to setup the registryThey told me that I had to sign up for receiving promotions from them otherwise I will not get notified when I receive giftsWhich is ridiculousI think the in store staff doesn't know what they are talking about or if that is the case that is a terrible policyThey set me up with a wandI wandered around the store scanning items and adding them to my registryWhen I got home and looked at my registry in detail I found that items I had scanned were not exactly what I scannedFor example I scanned the blue pacifiers and it added the pink pacifiersThis was true for a number of itemsI contacted customer service and asked them to fix the problem and they said they were unable to because their computers do not contain details about size and colourWhat is the point of a gift registry then if you can't specify these detailsAs a result one of my friends purchased a size preme instead of 0-months as I had scannedNow I have to return the itemI also had a crib on my registry which my family was kind enough to purchase for me and I kept receiving calls from my family because they were finding the website delivery confusingIt listed two options for shipping, my name only or their name and addressSo they weren't sure how Babies R Us were going to know where to ship to if they selected my nameI assured them that Babies R Us had my address and would contact me if they had any shipping questionsI received a call to my home to schedule the delivery of the crib by a freight companyThe first day they called I was at workThe second day they called to book the appointment they didn't get a hold of me so they contacted my family to track me down.*** ***, I had planned to call them back on the third day when I would be homeI couldn't believe that they couldn't wait for me to return their call, it had only been two business daysI was furiousI called the shipping company in the evening on the second day and they said that I would have to call back the next morningToday is the next dayThe shipping company is going to deliver the crib tomorrowThere is still some question about whether or not the crib will fit through my doorThe shipping company has given me the dimensions of the box, and based on the dimensions provided we will have to unpack the box outside and bring the crib inside in pieces, which is odd because the dimensions listed on the website for this crib are much smaller than the ones provided by the shipping companySo we will see tomorrowOh and I also receive a mattress for the crib and I receive no notice that the item was being shipped, I got home from work one day and there was a giant box in front of my doorI had to go over to me neighbors house to get her help moving the box so I could get into my house (I am currently months pregnant)*** *** no one should shop there until they figure out how to run a website, appropriately train their staff, populate their inventory, communicate with their clients about shipping and how to ship their itemsAt this point they haven't got a clue how to do these basic things

Toys'r'us Pickering has the utmost worst customer service and the most disrespectful manager in all of Ontario. [redacted] should be escorted out of any job that has to deal with the general public ASAP.

I ordered 3 items online and by the time was delivered one of the items was cancelled. I called the customer support to find out why it was cancelled and they told me because it wasn't available anymore but on they online store was still available for delivery. Apparently they restock in the meantime and they increased the online price again. They were willing to re-order it under my name again and match the price but delivery was not guarantied before Christmas ( this was supposed to be a Christmas present off course). They asked me to pay for the express delivery if I wanted in time. This is the second time I have issues with the ToysRUs online store. [redacted]

Today I went to the St Catharines Toys R Us store to purchase a bicycle for my 10 year old son. The customer service I received from "Louise" was so terrible that I personally will Never shop at this store, ever again.
From the second that we were called over to her to the end of our interaction we were stunned at the [redacted] and [redacted] provided by this woman.
When asked if we wanted to purchase the extended warranty on this bicycle we politely declined..at which point she proceeded to explain it in more depth...after again, saying no thanks she then showed us a paper that had a bicycle on it showing us what parts were covered by warranty, when we again, said no thank you..she then explained that Toys R Us would mail us a gift card if the bike were to break and we purchased this warranty. Again, we said no and were told in a Tone that you would not expect from someone who is in customer service, and taking my $150, well whatever, then just come back and buy a whole new bike when it breaks . We were stunned. Not only was she an [redacted] to the company, I now question the product that I bought. Was she trying to tell me that I am buying a [redacted] bike and it's going to break??
Unfortunately, due to the party being that day, I could not take the bike back or I would have.
[redacted]

I have had nothing but problems with Babie R Us Canada. I tried to setup a baby registry online starting in September. Every time I filled out the form, I would get to the very end and the web page would say they were experiencing temporary technical difficulties, please try again later. I submitted a report online letting them know that their web page was not working. For three weeks I kept trying the page and the not so temporary problem continued to occur (I tried with various browsers and computers and different times of day). Finally I called Babies R Us to try and setup the registry over the phone. The customer service representative walked through the process over the phone got to the end and got the exact same error message as I did. They were also not able to setup the registry for me. They said I had to go into the store to setup the registry. So I went into the store to setup the registry. They told me that I had to sign up for receiving promotions from them otherwise I will not get notified when I receive gifts. Which is ridiculous. I think the in store staff doesn't know what they are talking about or if that is the case that is a terrible policy. They set me up with a wand. I wandered around the store scanning items and adding them to my registry. When I got home and looked at my registry in detail I found that items I had scanned were not exactly what I scanned. For example I scanned the blue pacifiers and it added the pink pacifiers. This was true for a number of items. I contacted customer service and asked them to fix the problem and they said they were unable to because their computers do not contain details about size and colour. What is the point of a gift registry then if you can't specify these details. As a result one of my friends purchased a size preme instead of 0-3 months as I had scanned. Now I have to return the item. I also had a crib on my registry which my family was kind enough to purchase for me and I kept receiving calls from my family because they were finding the website delivery confusing. It listed two options for shipping, my name only or their name and address. So they weren't sure how Babies R Us were going to know where to ship to if they selected my name. I assured them that Babies R Us had my address and would contact me if they had any shipping questions. I received a call to my home to schedule the delivery of the crib by a freight company. The first day they called I was at work. The second day they called to book the appointment they didn't get a hold of me so they contacted my family to track me down.[redacted], I had planned to call them back on the third day when I would be home. I couldn't believe that they couldn't wait for me to return their call, it had only been two business days. I was furious. I called the shipping company in the evening on the second day and they said that I would have to call back the next morning. Today is the next day. The shipping company is going to deliver the crib tomorrow. There is still some question about whether or not the crib will fit through my door. The shipping company has given me the dimensions of the box, and based on the dimensions provided we will have to unpack the box outside and bring the crib inside in pieces, which is odd because the dimensions listed on the website for this crib are much smaller than the ones provided by the shipping company. So we will see tomorrow. Oh and I also receive a mattress for the crib and I receive no notice that the item was being shipped, I got home from work one day and there was a giant box in front of my door. I had to go over to me neighbors house to get her help moving the box so I could get into my house (I am currently 8 months pregnant). [redacted] no one should shop there until they figure out how to run a website, appropriately train their staff, populate their inventory, communicate with their clients about shipping and how to ship their items. At this point they haven't got a clue how to do these basic things.

Worst customer service ever in my life! Bought and paid for a baby gift worth $124 within 10 minutes Of being in the store proceeded to wait 30 minutes in front of the store for my item from the stock room ( 3 in stock) confirmed by 2 employees. Having 3 other employees asking me if I need any help, telling them I'm waiting patiently for my purchased item to finally having a manager come out to also ask if I need anything and she then decided to go to the stock room herself to have another manager (employee) come out and blame me for purchasing an item that is not in stock and to go get myself a refund and see you later! Unbelievable waist of time and to blame me for something they confirmed they had!

Today I went to the St Catharines Toys R Us store to purchase a bicycle for my 10 year old son. The customer service I received from "Louise" was so terrible that I personally will Never shop at this store, ever again.
From the second that we were called over to her to the end of our interaction we were stunned at the [redacted] and [redacted] provided by this woman.
When asked if we wanted to purchase the extended warranty on this bicycle we politely declined..at which point she proceeded to explain it in more depth...after again, saying no thanks she then showed us a paper that had a bicycle on it showing us what parts were covered by warranty, when we again, said no thank you..she then explained that Toys R Us would mail us a gift card if the bike were to break and we purchased this warranty. Again, we said no and were told in a Tone that you would not expect from someone who is in customer service, and taking my $150, well whatever, then just come back and buy a whole new bike when it breaks . We were stunned. Not only was she an [redacted] to the company, I now question the product that I bought. Was she trying to tell me that I am buying a [redacted] bike and it's going to break??
Unfortunately, due to the party being that day, I could not take the bike back or I would have.
[redacted]

Hello,
Today I visited one your stores with my kids. My daughter picked one of the items, this item was presented in three long shelves with three lines of prices. When we came to pay, it appears to be three times more expensive, than it was written. Manager explained to us, that the description doesn't meters, even if it seems to be write. We should read carefully all the barcodes. And check all the numbers in it.
It seems to me as a big cheating, nobody read the barcodes when buy something, especially when you have such a big display.
By the way we spent more than $400, but we didn't took that car. For the next we will not come to "toysrys" to make our shopping.
This was at "Toysrus" on Maclaud. Store manager name is Bill.
Be careful, when you are shopping there!